A Room Service Operator is responsible for operating the room service switchboard and taking room service orders in a timely manner. A well-drafted Room Service Operator Resume mentions the following core duties – organizing all room service orders, including special requests, relaying the information to the appropriate venues for preparation and advising room service attendants about the specifics of each order, tracking passengers’ comments, and making sure that delivery time is within the limits set by the cruise line, acting as the first person to respond to passenger complaints, and participating in food and beverage department meetings, and completing job-related duties.
The most sought-after skills for the post include the following – the ability to operate a telephone, switchboards, fax machine, photocopy machines, telephones, and computers; experience working in a hotel resort or guest services, hospitality, or related industry; excellent command of the English language, and good interpersonal skills, and willingness to learn as well as be customer service focused. Eligible candidates with a high school diploma or GED are hired and provided on-the-job training.
Objective : Well organised and stays on top of things. Hardworking and works to get the job done. Working well with others and gets along with everyone. Honest; wants to achieve short and long term goals. Responsible and will own up to the actions taken.
Skills : Well Developed Customer Service , Team Player, Trained In Multiple Areas Of The Hotel, Hardworking, Able To Work Under Pressure, Multi-tasker.
Description :
Performed the necessary Communications Operator for patient tray service under the guidance of the Communications Operator. -Lead employee, dietitians, diet techs and management team.
Processed computer programs for the Room Service patient tray service, nourishment's and Tube Feedings.
Printed labels for nourishment's and tube feedings.
Researched diet order history in the electronic medical record and process the diet order.
Assisted patients with menu selections using the room service computer system.
Responded to customers quickly.
Applied room service training skills to monitor menu accuracy of computer-selected or hand-selected meals, including dietary restrictions and allowances, under the guidance of the Room Service Call Center-Lead employee, dietitians, nutrition assistants and management team.
Experience
2-5 Years
Level
Junior
Education
Master's
Room Service Operator Resume
Summary : Over 25 years of customer service in the hospitality industry, along with experience in leadership skills, customer satisfaction and financial skills I would like to continue in a management position with a top managing company.
Warmly and graciously greeted all guests upon arrival.
Responsible for monitoring the open dining sections of the restaurant for empty and accommodating tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting.
Maintained positive guest relations at all times.
Provided knowledgeable restaurant information to answer guest inquiries.
Owned all requests and complaints; resolving issues immediately and followed up to ensure the guest's satisfaction.
Assisted patients with ordering options Consulted patients on specific diet orders Printed off daily census reports Inputted diet orders for patients.
Utilised pre-written verbal scripts for appropriate patient interactions at all times.
Experience
10+ Years
Level
Senior
Education
GED
Room Service Operator Resume
Summary : Room Service Operator with 8 years of experience in ensuring the guests satisfaction by providing high-quality food and beverage and ensuring that the guest is satisfied with the dining experience, Providing superior service to all guests by providing a clean, well-organized, safe, and comfortable dining environment, Ensuring that all guests are happy by following professional standards of conduct.
Skills : Advanced Computer Skill, Advanced Networking Skill, Working Knowledge Of FTP, Customer Service, Supervisory, Keyholder, Stock, Typing WPM 45+.
Description :
Provided excellent service consistent with the company's core service standards and brand attributes.
Cross trained as server, restaurant hostess, cashier, and banquet service.
Money handled required the ability to handle pressure and high volume with excellent communication and customer service.
Employed of the month.
Assisted patients, families and staff in selecting and ordering patients and guest meals.
Calculated patient food intake based off diet.
Provided a superior customer experience.
Experience
7-10 Years
Level
Management
Education
MS
Room Service Operator Resume
Headline : To obtain a Room Service Operator is Making sure that the restaurants products are available at the proper times and in proper quantities at all times, Communicating clearly with guests about any special requests or changes to menus or food preparation procedures, Ensuring guest safety by following established food safety procedures (e.g., wash hands, use a towel before handling food, wear gloves).
Skills : Desktop Microsoft Windows95/98/2000, WindowsXP, Microsoft Office.
Description :
Acquired the guest order and inputs the order into the Micros system to inform the kitchen of the particulars of the order.
Received order from kitchen, confirms its accuracy and delivers it to guests.
Cleared any food and/or beverage items.
Organized files, decorations, customer service.
Checked station before, during and after shift for proper set-up and cleanliness.
Accurately and timely prepared food to order.
Ensured all food products are cooked and prepared to order, including but not limited to: pasta, salads, soups, sauces, dressings etc.
Experience
5-7 Years
Level
Executive
Education
BA
Room Service Operator Resume
Summary : Room Service Operator with 8+ years of experience in Preparing food for customers using a variety of equipment including containers (such as boxes or bags), plates, utensils, etc, Preparing beverages using machines such as ice machines or refrigerators, Ensuring all beverage orders are completed accurately and promptly.
Skills : Skilled Customer Service Agent, Service Operator.
Description :
Operated switchboard equipment to facilitate information flow between guests, restaurant management operations, galley, housekeeping and guest.
Ensured that all food is delivered in a timely manner.
Ensured that all dishes are properly portioned and wrapped to prevent damage during delivery.
Ensured the cleanliness of all rooms before each departure of guests.
Developed and maintained food standards for the restaurant.
Ensured that guests receive a high level of food quality and cleanliness at all times.
Ensured that the restaurant complies with all city, state, and federal regulations relating to food safety.
Experience
7-10 Years
Level
Management
Education
MA
Room Service Operator Resume
Headline : As a Room Service Operator is Preparing and present menus, Answering room phones and maintain guest relations, and also Performing daily cleaning duties in accordance with hotel policy, Performing administrative tasks with respect to the hotel's facilities, policies, procedures and systems as assigned by management or in coordination with other departments (such as HR).
Ensured that the restaurant meets or exceeds all hotel standards for food safety, sanitation, and cleanliness as well as any other applicable laws or regulations pertaining to hotel operations. In addition to these responsibilities, the Room Service Operator is expected to be knowledgeable about local food laws and regulations.
Monitored and controlled room service operations during peak times (Monday-Friday).
Ensured that all areas of the hotel are kept clean and sanitary at all times.
Made sure guests have a pleasant experience in our restaurants by greeting them with a smile and greeting them by name when they enter our restaurant.
Established regular time schedules for cleaning rooms and maintaining a clean appearance.
Ensured that food is prepared in an orderly fashion so it can be served quickly to guests.
Ensured the safety of yourself and the other guests in your room by checking for fire extinguishers etc.
Experience
5-7 Years
Level
Executive
Education
GED
Room Service Operator Resume
Headline : Room Service Operator is Greeting and escorting guests, provide room service and housekeeping services, work in close liaison with management, and maintain a safe environment for guests; handling all aspects of the guest experience including guest requests, requests for towels and washcloths, cleaning duties, laundry services, repairs of damaged equipment or furniture, etc.
Provided the full range of room service to guests using any equipment available in the facility.
Ensured that all safety standards are met at all times.
Ensured compliance with health and safety regulations and standards as required by local authorities.
Provided a safe environment for guests and employees by following all health and safety codes, procedures, policies and standards as required by local authorities.
Maintained hotel property in good repair and appearance so that guests are satisfied with their stay.
Followed procedures for handling all materials used in the operation of the business.
Attended training on a regular basis to maintain knowledge of new technology, procedures & policies.
Experience
5-7 Years
Level
Executive
Education
MS
Room Service Operator Resume
Summary : Obtain a Room Service Operator is Providing excellent customer service at all times, Performing various restaurant duties such as serving food, cleaning, and taking orders, Operating high speed in-room hot water dispensers, and also Using a hotel safe to dispense alcohol or other products for guests who are underage or under the influence of alcohol.
Skills : Customer Service, Operating, Order Management.
Description :
Ensured guests receive a comfortable and enjoyable stay at the hotel.
Performed daily room service tasks such as delivering menus or serving food.
Managed inventory of food and beverages on hand for guests.
Washed dishes, clean tables, mop floors and make beds.
Cleaned bathrooms, change towels, wash sheets and linens.
Prepared breakfast items for guests.
Provided friendly customer service while maintaining professional standards of conduct in the workplace.
Experience
7-10 Years
Level
Management
Education
G.E.D
Room Service Operator Resume
Objective : Room Service Operator with 4 years of experience in Ensuring that guests have a clean room upon arrival by vacuuming carpets, dusting mirrors and surfaces, sweeping floors and removing trash from floors and furniture, Ensuring that all guests have access to bathroom facilities at all times, Cleaning towels before placing them in the laundry room, Cleaning carpets before placing them in the laundry room.
Skills : Monitoring, Cleaning, Laundry Assistant.
Description :
Provided customer service by greeting guests at check-in or check out desk.
Ensured the safety of guests by cleaning rooms, disposing of waste, and maintaining a clean house.
Ensured that guests room(s) are available to them when they need it.
Provided life safety training to all employees on duty at all times.
Performed routine cleaning of rooms in accordance with hotel/hotel managements policies and procedures.
Provided assistance to guests with personal hygiene needs (e.g., shaving, bath or shower).
Communicated with guest service representatives regarding requests for special service (e.g., changing bed sheets or towels).
Experience
2-5 Years
Level
Executive
Education
MS
Room Service Operator Resume
Headline : Room Service Operator is Serving food in accordance with the company's health code requirements, Following all laws, regulations and standards of hotel operations, working effectively with different departments in a fast paced environment, working under pressure and meet or exceed deadlines.
Skills : Health Care, Management Skills, Food Services.
Description :
Provided all guest service including room cleaning, laundry, ice machine refill, and dry cleaning.
Ensured that each room is properly equipped with bedding, towels, toiletries, etc.
Ensured that the room is cleaned at least once daily with a clean white towel and fresh sheets.
Prepared food for each guest using fresh ingredients in the kitchen area of the hotel.
Prepared separate meals for male and female guests.
Served meals to guests at breakfast and lunch time.
Ensured proper disposal of used plates and utensils in accordance with waste management guidelines.
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