Rooms Controller Resume Samples

A Rooms Controller works in hotels and takes responsibility for making sure that the guests are provided excellent service. Most of the common work activities associated to this role are listed on the Rooms Controller Resume as – assisting in room inventory and ensuring reservations of required rooms for the guests, coordinating with housekeeping and room reservation staff; answering calls of reservation inquires, assisting with front desk operations during peak arrival and departure hours; performing checkout and cash handling activities as per the cashiering and credit policies, maintaining a record of lost and found articles, handling complaints on an urgent basis; monitoring and supervising filling systems, and processing travel agent commissions.

Those seeking to work at this capacity should be able to mention on the resume the following skills and abilities – strong customer service skills, computer competencies, the ability to work in a fast-paced environment, in-depth knowledge of the methods, practices, and management of hospitality services, and guest relation skills. Most of these controllers have training in hospitality.

Rooms Controller Resume example

Rooms Controller Resume

Objective : As a Rooms Controller, responsible for Assigning room according to guest request and preferences whenever possible. Experience in Pre-registering designated guests and prepare key packets. and also Organizing and coordinating check-in/pre-registration procedures for arriving groups.

Skills : MS Office, Management Skills, Organizational skills.

Description :

    1. Ran pre-shift reports to determine occupancy, room availability and rate, and guest requests.
    2. Assigned room according to guest request and preferences possible.
    3. Pre-registered, designated guests, and prepare key packets.
    4. Organized and coordinated pre-registration procedures for arriving groups.
    5. Confirmed reservations and cancellations.
    6. Reviewed out-of-order rooms daily.
    7. Ensured rates match market codes and document exceptions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED


Rooms Controller Resume

Objective : Seeking a Rooms Controller position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Microsoft Office, 10-Key, Management, Customer Service.

Description :

    1. Answered telephone calls from guests seeking to make or cancel hotel reservations.
    2. Greeted arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
    3. Answered guest requests for assistance and coordinate with housekeeping, bell service staff, and management to fulfill guest requests.
    4. Provided guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.
    5. Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits, and posting charges for items that guests may order or use during their stay.
    6. Promoted from a Guest Service Representative to Rooms Controller after a year.
    7. Managed 500+ room inventory Coordinate room assignments and pre-arrivals Ensure guest room and amenity requests.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
N/A In Business Management


Rooms Controller Resume

Objective : To establish a long-term career in a company where I may utilize my Rooms Controller professional skills and knowledge to be an effective controlling and inspiration to those around me.

Skills : Recruiting, Hiring, Operations Management, Training Development, Hospitality, Talent Acquisition.

Description :

    1. Organized and coordinated check-in/pre-registration procedures for arriving groups and events.
    2. Reviewed/Tracked/Accommodated requests for room/check-out changes when possible.
    3. Reviewed out-of-order rooms daily.
    4. Ensured rates match market codes and document exceptions.
    5. Verified and adjusted billing for guests.
    6. Coordinated tasks and work with other departments.
    7. Supported the team to reach common goals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Rooms Controller Resume

Objective : Hardworking, organized, Rooms Controller professional with a proven background delivering sensible rooms technology solutions on time and under budget while working as a team member or team leader.

Skills : Microsoft Office Suite, Interpersonal Skills, Controlling Skills.

Description :

    1. Acted as a front office supervisor in order to assist escalated guest issues.
    2. Organized and coordinated check-in/pre-registration procedures for arriving groups/leisure guests, ensured front office contractual obligations.
    3. Reviewed tracked, accommodated requests for room/check-out changes; communicated status to appropriate staff.
    4. Provided leadership and constructive feedback to our STARS.
    5. Ensured rates match market codes and document exceptions; Verified and adjusted billing for guests.
    6. Identified any over-commitments and communicate with revenue management to maintained inventory balance within MARSHA and FSPMS.
    7. Coordinated with engineering and housekeeping teams on any rooms redo projects.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED

Rooms Controller Resume

Objective : As a Rooms Controller, responsible for Reviewing, Tracking, Accommodating requests for room/check-out changes when possible. Experience in communicating status to appropriate staff. Confirming reservations and cancellations. Reviewing out-of-order rooms daily.

Skills : Customer Service, Management, Hospitality, Typing, Data Entry, Development, Microsoft Excel, Medical Terminology.

Description :

      1. Executed prompt and secure mobile check-in & check-out procedures with guests' personal identifying information.
      2. Controlled & maintained issuance and tracking of proprietary & confidential documents.
      3. Assigned & booked reservations based on requests made through various operating systems.
      4. Managed guest room pool on-site with PMS and MARSHA Front Office Host Directed incoming calls resourcefully from property switchboard.
      5. Demonstrated excellent guest service relations with dexterity and integrity.
      6. Exhibited innovative critical thinking in resolving guest's concerns.
      7. Assisted accounting in collecting payment for any guest without a valid method of payment whether in-house or departed.
     
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Rooms Controller Resume

Objective : Hardworking, organized, Rooms Controller professional with a proven background delivering sensible rooms technology solutions on time and under budget while working as a team member or team leader.

Skills : Microsoft Office Suite, Interpersonal Skills, Controlling Skills.

Description :

    1. Acted as a front office supervisor in order to assist escalated guest issues.
    2. Organized and coordinated check-in/pre-registration procedures for arriving groups/leisure guests, ensured front office contractual obligations.
    3. Reviewed tracked, accommodated requests for room/check-out changes; communicated status to appropriate staff.
    4. Provided leadership and constructive feedback to our STARS.
    5. Ensured rates match market codes and document exceptions; Verified and adjusted billing for guests.
    6. Identified any over-commitments and communicate with revenue management to maintained inventory balance within MARSHA and FSPMS.
    7. Coordinated with engineering and housekeeping teams on any rooms redo projects.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED

Rooms Controller Resume

Objective : To acquire a Rooms Controller position that will enhance and employ my specialized skills in serving internal and external customers with integrity respect and professional courtesy while completing daily work tasks accurately and proficiently.

Skills : Attention to Detail, Communication Skills, Controlling Skills.

Description :

    1. Gained expert knowledge of reservations and property management systems.
    2. Responsible for submitting and monitoring all credit card authorizations submitted for guests and ensuring all guest accounting is in order.
    3. Blocked all rooms for guests with sometimes complex and specific instructions and requests for rooms.
    4. Submitted and monitored all guest requests.
    5. Coordinated and acted as a liaison to other companies, such as CAMC, for frequent group reservations and shuttle service logistics.
    6. Trained and hold small refresher courses for all front office employees.
    7. Daily reported and organization to support the front office.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Rooms Controller Resume

Objective : Motivated and highly productive Rooms Controller professional with a controlling research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and outstanding interpersonal skills.

Skills : Property Managment Systems, Customer Relations.

Description :

    1. Managed the entire hotel room Inventory to ensure Guest Satisfaction and Maximize revenue.
    2. Responsible for assisting the Front Office staff with all room changes, ensuring the accurate status of all rooms in accordance with the guest request and type Inventory.
    3. Coordinated with the housekeeping and Engineering Department on a continuous basis to maintain the accurate status of all guest rooms.
    4. Processed Numerous Marriott system-specific Reports including the Mobile Check-in application.
    5. Assisted Front Office with the Development of Staff Procedures to drive Hotel Goals and Increase Hotel Efficiency.
    6. Trained new hires on check-in/out processes and new rooms controllers with the ins and outs of our daily duties.
    7. Assisted guests when checking in and out Guest recovery Worked diligently to resolve guest issues Managed guest requests to assure the most memorable.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Rooms Controller Resume

Objective : Over 1 year of previous hotel housekeeping rooms controller experience required. Responsible for Securing valid payment. Identifying any over-commitments. and also responsible for Performing duplicate reservation checks; block rooms, etc,.

Skills : Public Speaking, Social Networking, Marketing, Community Relations, Communications, Media Relations.

Description :

    1. Checked guest in/out Sold gold packages to guest Maintained control of incoming and departing guest Human Resources, seeking a challenging and responsible position with an established company where I may apply my knowledge and over 20 years of solid work experience in management.
    2. Moved around the United States, with my husband who is now a retired veteran, has given me a very strong work experience that allowed me to establish extensive skills in management.
    3. Assigned rooms according to guest request; pre-register designated guests and prepare key packets for large groups.
    4. Reviewed/Accommodated requests for reservations and organize, coordinate with housekeeping for pre-arrivals, communicate status to appropriate staff.
    5. Confirmed reservations and cancellations, review out of order rooms daily, and ensure rate match market codes and document exceptions.
    6. Balanced STARS end shift paperwork and dropped cash according to accounting specifications.
    7. Complied with quality assurance standards.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Rooms Controller Resume

Objective : As a Rooms Controller, responsible for Responding to all phone calls/requests from guests and other departments. Experience in Monitoring computer system. and also Monitoring inventory control.

Skills : MS Office, Reporting Skills, Organizational Skills, Controlling Skills.

Description :

    1. Blocked rooms for all VIP's, Groups, Singapore Airlines, Kuwait Airline, SDNS.
    2. Canceled and modified reservations.
    3. Liaised closely with housekeeping on room status and special requests.
    4. Dispatched calls to houseman and housekeepers for in-house guest requests and issues.
    5. Distributed keys for all groups and welcoming guests.
    6. Extensively cross-trained with housekeeping.
    7. Enunciated organizing finances for management.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma