Senior Service Coordinator Resume Samples

Description :

1. Intakes screening and data collection related to authorization requests.
2. Receives correspondence (verbal or written) from [other] internal departments or external provider/physician partners, and review or delivery to the appropriate source.
3. Engages outreach to enrolled members, to complete administrative questionnaire(s).
4. Responsible for Administrative data entry of authorization request details, inbound/outbound fax information, vendor or provider contact information, and documentation of member outreach or communication details.
5. Requested additional information from members, vendors, or providers when indicated.
6. Monitored [known] MLTC member inpatient length of stays, for purposes of Suspension of Services (SOS), and referral to Care Manager upon impending discharge for coordination of home care needs and resumed services.
7. Identified the most appropriate vendor/provider to administer authorized services to the member, based on location and type of service(s) requested.

Experience

2-5 Years

Level

Junior

Education

Education

Description :

1. Maintains cultural awareness when communicating with visitors.
2. Develops staff and promote a supportive team environment.
3. Implements adjusts and maintains staff schedules.
4. Provides customer service and clerical support.
5. Interviews and tests job applicants, as well as schedule and promote job opportunities.
6. Provides daily reports to supervisors, and manage accounts for staff.
7. Responsible for organizing and scheduling workers to ensure that their organization is fully staffed on each work shift.
8. Prepares and manages payroll processes of employees.
9. Gathers all payroll related data.

Experience

5-7 Years

Level

Executive

Education

Master's

Description :

1. Balanced schedules for field personnel to meet contractual obligations.
2. Ordered parts requested and required by specialists and customers.
3. Maintained service personnel attendance history records and on-call schedules.
4. Responded to service and emergency calls requested by customers, related to HVAC and Pneumatic needs.
5. Assisted with calls for Fire and Security needs.
6. Typed office-related letters, e-mails, price quotes, service authorizations, and memos.
7. Contacted customers and co-workers daily via phone, e-mail, paging, fax, or in person.
8. Proposed, managed, and invoiced service calls requested by customers.
9. Assisted with training of other service coordinators and company personnel.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Guides families through the Early Intervention Process for families with infants and toddlers with developmental delays.
2. Plans and coordinates with families to receive evaluations and services.
3. Develops plans and strategies to meet the family's need.
4. Participates in the development implementation and monitoring of the IFSP.
5. Ensures that approved services are provided in a timely manner.
6. Maintains regular and ongoing contact with families.
7. Monitor caseload ensuring that all documentation is in compliance with EIP.
8. Acts as a liaison between therapists and family and EI providers, whenever necessary.
9. Helps parents with CPSE transition.

Experience

2-5 Years

Level

Junior

Education

B.A.

Description :

1. Certified Staffing Professional working as a Senior Recruiter in charge of interviewing all potential candidates as well as all HR responsibilities including payroll, medical insurance, injury reporting, harassment & safety training, E-verify, and scheduling conflict resolution.
2. Provided mentorship for junior recruiters and employees.
3. Structured and implemented policies and procedures to enhance client relations and increase job retention.
4. Ensured continuous improvement in the quality of talented employees hired via innovative and cost-effective recruitment strategies.
5. Trained all employees within OSHA guidelines for Safety and Harassment in the workplace.
6. Performed Drug Screens and Criminal Background Checks on all candidates.
7. Organized and analyzed statistical data and prepare weekly comprehensive productivity reports.
8. Infiltrated existing clients for new business opportunities of both the exempt and non-exempt employees.
9. Oversaw bill/pay structure and decisions to ensure a proper gross profit level is maintained Host job fairs at various locations, and conduct proper interviewing techniques, Dos and Don'ts etc.

Experience

5-7 Years

Level

Executive

Education

Masters

Description :

1. Handled all customer inquiries, requests, and service issues.
2. Generated maintenance proposals, sales proposals, and spreadsheets via MS Work and Excel.
3. Responsible for United Airlines' country wide machine and imaging supply orders.
4. Purchased and replenished out of stock inventory on a daily basis.
5. Designed Cost Per Copy (CPC) Copier Maintenance Agreement order forms.
6. Provided back-up support to service and accounting departments as well as the director of the technology group.
7. Responsible for daily maintenance of ten accounts and all vendor merchandise returns.
8. Assisted general manager with design of employee training manual and sales form letters.
9. Trained new Customer Service Representatives (CSR) on order entry procedures, customer service relations, and applicable computer programs.

Experience

7-10 Years

Level

Management

Education

B.A.

Description :

1. Communicated effectively with clients, departments and co-workers.
2. Coordinated quarterly regional service manager meetings and staff meetings.
3. Coordinated employee appreciation events including catering.
4. Coordinated travel arrangements.
5. Provided administrative support for regional service manager, operations manager, operations supervisor and five (5) remote field service engineers.
6. Maintained service records for all clients.
7. Assisted with capital appropriations paperwork; built and maintained an asset database.
8. Composed procedure manuals and trained new service coordinators.
9. Processed accounts payable paperwork through required approval process.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Coordinated patient care for the Workers Compensation department of two hospitals based in Texas, and assisting with hospitals across the country.
2. Obtained billing information from employers, and updating the hospital/clinics.
3. Obtained approval and scheduling of any imaging orders, specialty providers, therapy, surgery, and initial consult and follow up appointments.
4. Ensured employers and insurance adjusters receive appropriate documentation from each appointment.
5. Made sure ER department/clinic follows proper protocol when treating a patient of an employer whom was enrolled in our Wellness Works program.
6. Updated Employers and insurance Adjusters with patient progress.
7. Ensured team members are handling their assigned hospitals correctly and efficiently.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Serves on an interdisciplinary team that provides case management for consumers living in group homes, individualized supported living, and natural homes.
2. Develops annual individual service plans and maintained documentation to fulfill funding-source requirements.
3. Supervises a team of service coordinators/case managers.
4. Recruits and trains employees and manage employee relations and retention.
5. Develops and maintains strong community alliances with county/state agencies, public administrators, and provider agencies.
6. Trains current and new employees in compliance with state and federal guidelines.
7. Demonstrates outstanding case management/advocacy (caseload up to 50) and dedication to clients.
8. Fosters a team work/open-door environment conducive to positive dialogue across the organization.

Experience

7-10 Years

Level

Consultant

Education

Master's

Description :

1. Worked with homeless families to provide linkages to resources available in Los Angeles County.
2. Collaborated with Department of Social Services (DPSS), Department of Mental health (DMH).
3. Worked with team member to identify, investigate, and resolve issues regarding homeless families.
4. Maintained a comprehension up-to day resources base for homeless singles and families.
5. Visited families who are in the hotels, shelter, and permeant housing.
6. Entered notes on HMIS Database system.
7. Provided appropriate crisis intervention to solve any problem the client may have in the shelter.
8. Planed and coordinated the daily transportation schedule for HCFP Families.

Experience

7-10 Years

Level

Management

Education

AA