A Service Department Assistant is responsible for helping customers and clients with inquiries, providing needed information, and assisting with customer complaints and problems. Working in the retail, and food service sector, these assistants complete the following tasks mentioned on the Service Department Assistant Resume – fulfilling a range of customer service tasks, such as helping them find what they need and want, solving inquiries and taking orders, providing advice, recommending items, and products, processing sales, and refunds, and meeting set productivity and sales goals and working to improve and increase customer satisfaction.
Formal qualifications are not required to work as a Service Department Assistant, as on-the-job training is usually provided. The following skills are however useful – experience working with office equipment, problem-solving attitude, communication skills, and time management skills. The minimum requirement includes a post secondary degree, although many companies may accept a high school diploma with knowledge of word processing.
Headline : Energetic team-player eager to bring my strong technical and administrative skills to a growing company who needs top- level support. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Skills : Operating Systems Include Windows XP, 7, 8.1, Mac OSX Software's/Applications Include MS-Office, Internet Explorer, Outlook Express, Adobe Photoshop, And PowerPoint.
Description :
Ensured customer receives exceptional services.
Answered calls and direct them to the appropriate department.
Solved customers cash related queries.
Checked for price of products and any discounts that were offered.
Processed credit or debit card transactions and validated checks.
Troubleshoot Ricoh Aficionado printers.
Processed and priced invoices from service technicians Dispatch and Clock In/Out technicians utilising paper technician cards/time clock and Foundation.
Experience
5-7 Years
Level
Executive
Education
GED
Service Department Assistant Resume
Objective : Service Department Assistant is responsible for Answering customer service calls in a timely manner and provide an excellent level of customer service, Managing complaint tickets and ensure they are resolved to satisfaction,
Assisting with product returns, tracking inventory, and other tasks as assigned by management.
Skills : Clerical, Purchasing, Phones, Typing, Customer Service, Data Entry.
Description :
Made service calls to people with machines that needed updates done.
Made sure parts where sent to them when needed.
Made teaching books for the department to use to help teach new buyers about there machines.
Helped out in the publishing department with copying files to the computer and make them available online for the company.
Answered phones and directed calls to where they needed to go.
Helped get things in order with paper documents and with books that needed to be assembled.
Used Computer skills, word processing, power point, excel.
Experience
2-5 Years
Level
Executive
Education
GED
Service Department Assistant Resume
Headline : Service Department Assistant is responsible for Creating follow up campaigns to collect outstanding invoices or order history, Creating automated email follow up campaigns for overdue or missing orders, Maintaining a clean, organised workspace, Assisting in the creation of marketing collateral.
Skills : Microsoft Office, Excel, Access, Quick book, Word, 55 Wpm, Multi-line Phone System.
Description :
Communicated with customers regarding vehicle issues and potential repairs.
Organised work records and filed reports.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Handled incoming and outgoing correspondence including mail, email and faxes.
Scheduled and confirmed appointments for entire service department.
for the Service Department.
Collected money from parts drivers and customers and accounted for all deposits.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Service Department Assistant Resume
Summary : Service Department Assistant is responsible for Maintaining a professional demeanour at all times, Following company policies, procedures, and guidelines to ensure safety of self and co-workers, Following company dress code as appropriate for office environment, Maintaining a positive attitude and be a team player.
Skills : Microsoft Office, Auto cad, C++.
Description :
Maintained all records and paperwork.
Began making my own hours and helping out wherever they needed me.
Began doing multiple tasks when I became a full time employee: filing, cashiering, entering and closing warranties, answering phones, and making appointments.
Opened and closed the rental department.
Answered phones, typed invoices, used fax machine and filed service requisitions.
Responsible for processing of warranty claims, maintenance of vehicle history and customer information.
Assisted the accounting department.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Science In Paralegal
Service Department Assistant Resume
Objective : To succeed in an environment of growth and excellence that will provide me job satisfaction along with self-development in order to help me obtain further knowledge and experience. Core Strengths Knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint. Able to work effectively with others in a fast paced environment. Energetic work attitude. Fluent in spoken and written Spanish. Able to complete more than one task as necessary, including customer interactions. Ability to plan, organise and prioritise work.
Skills : Java, C#, SQL Server, Dreamweaver, Visual Fox Pro, Microsoft Office, Windows.
Description :
Directed phone calls to appropriate departments and employees.
Answered any questions regarding the dealership.
Trained new employees in customer service responsibilities and operating systems.
Appointments scheduled Filing and organising paperwork per car VIN.
Added/ removed new/old loan car fleet, and creating loaner agreements for clients.
Processed and completed extended warranty payments.
Responsible for end of day accounting totals and client pick up payment processing.
Experience
2-5 Years
Level
Junior
Education
GED
Service Department Assistant Resume
Summary : Service Department Assistant is responsible for Assisting customers with inquiries and problems via phone or email, Scheduling service appointments and provide confirmation to customers, Resolving customer complaints and help escalate with our managers, Coordinating all of our services with our customers (e.g., handling returns, special order concerns).
Skills : Microsoft Power Point, Outlook, Quick-books, Event Planning, Travel Accommodations, Constant Contact.
Description :
Attended Board Meetings as needed to help set up meeting material.
Worked with various suppliers on warranty issues and shipped parts back for replacement under warranty.
Handled payment transactions and up sell as necessary.
Maintained order accuracy by entering all new orders accurately into the system and updating the customer database.
Processed customer returns in a timely manner to ensure accurate accounting of all returns.
Assisted with customer service via phone or email where needed.
Completed tasks in a timely manner as detailed by the supervisor.
Experience
7-10 Years
Level
Management
Education
MS
Service Department Assistant Resume
Objective : Seeking a full time Service Department Assistant position to broaden my knowledge of mechanical engineering and build connections while also benefiting the company in which I am employed.
Skills : Strong work ethics and integrity, Excellent customer service, Strong written & oral communication.
Description :
Provided administrative support to the Service Department and two project managers.
Scheduled and greeted customers, answer phones and provide great customer service.
In charged of departmental/customer files to include invoices and payments made.
Issued purchase orders and enter all invoices for accounts payable, ensuring they are paid in a timely manner.
Effectively entered all service call descriptions, employee time and customer information to make sure all calls and billings are done in a timely manner.
Ensured best quality, quantity and timely delivery at the best price.
In charged of grounds and facilities contractors and office supplies and equipment purchases.
Experience
2-5 Years
Level
Junior
Education
Masters Of Public Administration
Service Department Assistant Resume
Objective : Service Department Assistant is responsible for Maintaining company standards for quality of work performed by assigning tasks to team members, Maintaining company standards for quality of work performed by assigning tasks to team members, Working within a team environment.
Skills : Computer : Solid works, Auto desk Inventor 2015, Auto-desk Auto Cad 2015, Pro/Engineer Wildfire, Master cam X3-X5, Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
Description :
Did pickups and deliveries with customer and company vehicles.
Earned a lot of respect from coworkers and customers as well.
Used Cleanliness and honesty.
Maintained a clean, organised and tidy work space.
Assisted with billing duties as requested.
Taken appointments and schedule service calls.
Researched information for clients on services, rates and other information.
Experience
2-5 Years
Level
Executive
Education
GED
Service Department Assistant Resume
Objective : As a Service Department Assistant, responsible for Receiving, maintaining, and organising student files accordingly in paper and/or digitise format, Verifying enrolment statuses for students, including loan deferments insurance forms, full time letters, State Board verification, and degree verification.
Provided quality customer service to students in undergraduate, graduate, or professional programs related to online registration, add/drop, personal data changes, and educating students about policies and procedures.
Created course schedules initiated by the academic departments and deans.
Reviewed and recorded immunisation documentation required for enrolment.
Assisted academic/faculty advisers, deans, and student services coordinators with course scheduling issues and concerns.
Communicated with Admissions, Financial Aid, and Bursar regarding student admission decisions, holds, and clearance.
Recorded transfer credit requests, if needed.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Service Department Assistant Resume
Objective : Committed and motivated Service Department Assistant with experienced customer service and decision making skills. Strong work ethic, professional demeanour, and strong initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Team player who is organiser, flexible, and personable.
Skills : Microsoft Word And Excel, Medical Terminology, Account.
Description :
Assisted in customer service activities.
Assisted with customer billing related activities.
Coordinated the repair process for all equipment, including equipment that does not need to be fixed by a technician.
Maintained records and provide reports on repair activity.
Conducted necessary safety inspections of all golf course equipment.
Assisted with daily operations in the day-to-day operation of the service department to include scheduling, answering phones and assisting customers.
Followed up with customers to ensure they are satisfied with their experience.
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