Service Lead Resume Samples

A Service Lead provides immense support and leads the team that targets on providing customer service. The job description entails taking responsibility for managing, supervising, and motivating team members. The day-to-day activities associate to this role is listed on the Service Lead Resume as – setting clear term goals; creating an inspiring team environment, delegating tasks and team goals; overseeing daily operations; monitoring team performance; motivating team members; discovering the training needs; encouraging creativity and risk-taking; suggesting and organizing team building activities.

Employers prefer those with the following abilities – good leadership skills; good interpersonal skills; the ability to multitask; a good temperament to tackle emergencies and disruptions; a result-oriented approach; and experience in maintaining a cordial relationship with team members. To qualify for this role, the candidate should have a relevant degree and a few years of work experience.

Service Lead Resume example

Service Lead Resume

Summary : Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, independently, fast-paced environments while displaying positive attitude to co-workers, management, and bank customers.

Skills : Microsoft Office, Technical Support.

Description :

    1. Processed collateral releases for all 50 states.
    2. Performed  third party special requests.
    3. Assisted  interviewing, hiring, and termination of employees.
    4. Performed monthly quality control of employees work.
    5. Collected and verified time cards, forward to payroll.
    6. Maintained employee vacation calendars.
    7. Ensured employees follow corporate policies.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Science In Finance


Sr.Service Lead Resume

Summary : Applicant is dynamic high performer who interested in advancing her leadership and business skills expanding her experience into new home industry. Thrives in environment of teamwork, customer attention, and development.

Skills : Customer attention, and development.

Description :

    1. Responsible for  delivery of infrastructure services to clients across  business and for ensuring that  high level of customer satisfaction continually maintained including developing , implementing new strategies for improving service delivery line with ITIL service management framework.
    2. Responsible for  management of staff within Infrastructure teams including strategic planning of staffing resources across section, recruitment new staff and day-to-day management and development of team.
    3. Provided L2 & L3 Support.
    4. Responsible for managing expenditure on staffing/operational costs for Infrastructure services including planning/agreeing budgets annually, authorizing expenditure within agreed limits.
    5. Monitored expenditure throughout year, producing management information and for monitoring/controlling relevant project expenditure necessary.
    6. Responsible for IT infrastructure administration across all platforms including designing  appropriate administrative 'model' meet  changing needs of  organization and ensuring that appropriate system administration procedures are in place.
    7. Responsible for planning and managing  capacity requirements of  business on an on-going basis.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma In Computer Engineering


Jr.Service Lead Resume

Headline : To challenging and rewarding position with growth oriented company that offers vast advancement within company and diverse responsibilities.

Skills : Management, Human Resources, Customer Service, Sales, Event Coordinating.

Description :

    1. Monitored supplier performance and holding account meetings at regular intervals to deal with any service/strategic issues.
    2. Worked with manager on disciplinary actions and other human resource issues, maintained documentation in employee files.
    3. Handled all customer relations issues in gracious manner and in accordance with company policies.
    4. Directed calls to appropriate individuals and departments.
    5. Set  pace and standard  deliver excellent service  customers.
    6. Identified potential shoplifters and alerted management.
    7. Determined and order an appropriate amount of money for daily business.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma In Massage Therapy

Asst.Service Lead Resume

Headline : Challenging and rewarding position with company that has potential to grow into lead or management role. Ability to make positive connections with people in highly diverse environment Ability to multi-task in high traffic extreme busy atmosphere Ability to focus details such special needs and uncommon behavior Technical skills such Microsoft Office Suite products, Point Sale devices, and other sales & service related technology.

Skills : Customer Service, Cash Register.

Description :

    1. Address customer issues/complaints immediately and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
    2. Maintain knowledge of front-end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
    3. Held a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
    4. Possessed a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
    5. Reviewed and recommends ways of improving  availability, operation and efficiency of IT services on an on-going basis.
    6. Took action on an on-going basis to maintain data integrity and data confidentiality and provides expert advice on a range of security initiatives.
    7. Managed relationships with key suppliers including initial evaluation of new suppliers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bs In Communications

Associate.Service Lead Resume

Headline : Seeking position in IT where can assist clients with their technical issues utilizing 10+ years of technical experience, people skills, management style, and understanding troubleshooting multiple operating system platforms.

Skills : Customer Service, Sales, Community Outreach, Start-Ups, Account Management, Hospitality.

Description :

    1. Supported  manager with  management inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control ,other operational processes company standards.
    2. Supported training and developing of team members accordance with company policy and procedures.
    3. Led team members example  completing department tasks , serving customers with highest level of service.
    4. Ensured store's front end opens or closes properly with shift's monetary transactions reconciled according to company policies and procedures with discrepancies explained.
    5. Oversaw daily store accounting functions (including those for self-checkouts, when applicable); perform and report weekly closeouts.
    6. Determined and order an appropriate amount of money for daily business.
    7. Provided continuous attention to customer needs; educate customers on self-checkouts; and greet, assist, and thank customers in prompt, courteous and friendly manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Arts

Service Lead III Resume

Headline : Oracle Application Business analyst having 13 years experience Oracle EBIZ. Have techno-commercial experience Design, Development, Implementation, Customization ,Support Security and Energy domain.

Skills : OSHA 10 card, Safeland, CPR certified , MSHA Cert,DOT.

Description :

    1. Demonstrated functions of iSupport module to client Participated events like CRP, SIT and UAT Guide  project delivery team right solutions related client business and resolve issues.
    2. Set up the project teams to ensure the project deliverable.
    3. Supported presales on gathering customer requirements, solutioning for proposals, giving demo to customers, etc.
    4. Directed calls to appropriate individuals and departments.
    5. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
    6. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
    7. Responsible for processing post-void transactions, authorizing promotional discounts and employee sales.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.E. In Education & Trainings

Service Lead II Resume

Summary : Qualified service lead with 13 years in fast-paced customer service environment. Personable and professional under pressure. Service Lead driven exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic with extensive background conflict resolution and customer care.

Skills : Office Management, Customer Service, Cash Handling.

Description :

    1. Earned management trust serving  key holder, responsibly opening and closing store.
    2. Described product to customers and accurately explained details and care of merchandise.
    3. Provided an elevated customer experience to generate loyal clientele.
    4. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
    5. Developed reputation as efficient service provider with high levels of accuracy.
    6. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    7. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Service Lead I Resume

Summary : To obtain long-term employment with growing company, in key maintenance role where can leverage experience as detail-oriented, technically-focused, highly-motivated contributor.

Skills : Windows Programs Such As Word, Excel, Powerpoint, Outlook, Typing 45 Wpm.

Description :

    1. Scheduled service technicians for field jobs.
    2. Opened and closed work orders.
    3. Performed technical service calls and 24-hour support.
    4. Overhauled Waukesha engines in  field and  shop environments.
    5. Performed startups on new Waukesha generator packages.
    6. Opened and submitted warranty claims.
    7. Tracked and coordinated customer maintenance schedules and fluid sampling.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate's

Service Lead/Coordinator Resume

Headline : Retail Sales lead with more than 5 years in retail industry. Areas of expertise include sales, customer relations and inventory management.

Skills : Management, Scheduling, Hiring, Customer Service.

Description :

    1. Priced merchandise, stocked shelves and took inventory  supplies.
    2. Cleaned and organized  store, including  checkout desk and displays.
    3. Alerted customers to upcoming sales events and promotions.
    4. Identified potential shoplifters and alerted management.
    5. Completed all point of sale opening , closing procedures, including counting  contents of  cash register.
    6. Handled all customer relations issues in gracious manner and in accordance with company policies.
    7. Welcomed customers into  store and helped them locate items.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Service Lead Resume

Summary : More than 7 years experience diverse business settings; retail management experience. Conversational Spanish. Dedicated team player. Flexible with schedule. Possesses strong commitment team environment dynamics with the ability to contribute expertise , follow leadership directives appropriate times.

Skills : Microsoft Word, Customer Service.

Description :

    1. Supervised, assist and motivate sales associates  consistently deliver high-value experiences on  selling floor  every clien.
    2. Enhanced  Burberry Experience and ensure customers are taken through  appropriate touch points of Burberry.
    3. Managed  customer flow to ensure  best possible service and that no client is left unattended.
    4. Set  pace and standard  deliver excellent service  customers.
    5. Coached "in  moment" and after every transaction and client interaction, reach out  associates talk through successes and opportunities and ensure proper follow-through on follow up actions.
    6. Led example  delivering  Burberry Experience  customers when necessary.
    7. Resolved difficult customer issues.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Digital Media