Sprint Customer Service Representative Resume Samples

A Sprint Customer Service Representative provides supports to customers facing issues or challenges with the company’s products or services. A well-drafted Sprint Customer Service Representative Resume indicates the following core tasks and responsibilities – interacting with customers through email, face to face, and fax; answering to simple and complex questions; troubleshooting problems, investigating and resolving customers; and maintaining customer satisfaction and retention; interviewing customers to gain relevant information, determining the source of the problem, and recommending new methods and modifications to the customers.

Sprints require a high school diploma or GED and a completion of a drug and background check, and experience in quality customer service and proven success in solving troubleshooting challenges with mobile phones, electronic devices and hardware; and electronic devices. Though not mandatory, employers seek a skilled workforce, and a degree can help to advantage in this job market.

Sprint Customer Service Representative Resume example

Sprint Customer Service Representative Resume

Objective : A motivated, go getter, personable, and professional who possess a heightened sense of organizational awareness; a proven ability to keep information confidential. Ability to interact appropriately with individuals at all levels of the organization. Flexible and versatile - able to maintain a sense of humor and professionalism under pressure.

Skills : Microsoft Office, Customer Service, Office Management, Office Administration.

Description :

    1. Maintained customer satisfaction while maintain company standards Balance the needs of the company with the needs of the customers Review and explain billing
    2. Assisted with the creation of marking flyers, commercials, radio spots, website, brochures, and company gift for customer and co workers Consistently maintain high wait list ratio and low housing vacancies by advising service members of options if housing is not available, and also contacting service members when housing becomes available.
    3. Handled telephone, e-mail and walk in inquiries.
    4. Recorded in green Yardi system Maintain satisfied customer comment cards by providing each service member with exceptional customer service, and making any necessary corrections with in guidelines Maintain move in eligibility by making sure service member is drawing BAH (basic allowance for housing) and ensuring service member is housed in correct housing.
    5. Handled advance application submitted thru the website by maintain or establish contact with prospective resident, update system information or place on waitlist Overcome challenges that may arise by service members with challenging situation or government partners who need on the spot correction, exception to policy, and priority housing.
    6. Maintained current wait list for each bedroom count and rank by contacting the service members to ensure that information has not changed such as rank or family size.
    7. Managed front counter admin duties daily by providing exceptional customer service, information to incoming soldiers, providing off post vacancies, in processing and clearing soldiers from Yardi.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Management


Sprint Customer Service Representative III Resume

Objective : Looking for any computer technology opportunities, or sales/customer service. Open to many other fields as well.

Skills : Management, Customer Service, Customer Relations, Microsoft Office, Microsoft, Call Center.

Description :

    1. Generated and repeating sales by providing product and technical information.
    2. Established rapport with customer thus creating reoccurring business.
    3. Turned cold canvassing into sales.
    4. Created flow by prospecting for customer looking to port over from different companies Amusement Coin (Driver/ Rep) Initiating and closing sales while providing exemplary customer service using consultative selling skills to identify opportunities and overcome objections.
    5. Generated and repeated sales by providing product and technical information.
    6. Established rapport with customer thus creating reoccurring business.
    7. Responsible for providing assistance to all inbound Sprint customers regarding their mobile phone accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS


Sprint Customer Service Representative II Resume

Summary : Seeking a challenging position in the work place that will utilize skills, knowledge and experience. Work well with others as a leader and team member. enjoy learning and developing new skills. Can count on to be dependable, and detail oriented.

Skills : Microsoft Word , Microsoft Excel , Microsoft PowerPoint.

Description :

    1. Maintained prospects viable datebase.
    2. Ensured maximum outgoing sales to prospects every day.
    3. Used competitive spirit and personality to reach sales goals.
    4. Determined customers needs and help them discover products meeting needs.
    5. Handled multiple activates in a team environment.
    6. Focused on customer satisfaction and inform customers on time.
    7. Exceeded customer expectations by meeting their needs.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Or Equivalent

Sprint Customer Service Representative I Resume

Summary : Secure a position in the public or private sector whereby Administrative, Banking, Customer Service, Data-entry, and Office Administration skills can make a significant contribution to the goals and objectives of employer.

Skills : Excel And Outlook, Excellent Communication , Excellent Customer Service And Driven To Succeed.

Description :

    1. Took in inventory and shipped devices.
    2. Made the schedule, filled out all necessary paperwork needed to fulfill the task and kept all cases locked at all times.
    3. Offered world class service to customers daily.
    4. Resolved the customers issue within the first phone call is very critical.
    5. Provided correct information in regards to traveling internationally with sprint devices..
    6. Assisted 20-25 Customers daily in providing solutions consisting questions of company's product, technology devices, and price plans suitable for .
    7. Collaborated with Platform Project Management to set milestones and tasks representing all required QA phases
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Or Equivalent

Assistant Sprint Customer Service Representative Resume

Objective : To obtain a position of Employment with a reputable company, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills : Customer Service, Bilingual, 80 WPM, Microsoft Access Certification, Management Of Records, Auditing, Strong Organizational, Multi-task, Microsoft Office.

Description :

    1. Provides a high level of customer service support with product expertise and advanced selling skills.
    2. Guides customer through the purchasing decision and activations process, and educates the customer on their new purchase.
    3. Develops new customer prospects or referrals and builds customer relationships to drive sales.
    4. Achieves sales goals and service performance requirements through new customer sales, sales of accessories and features, and by providing excellent customer satisfaction.
    5. Askes to participate in outbound calling programs to existing customer base.
    6. Helpes with building relationships with the customers who came in and wanted Sprint products or wanted knowledge of cellular and mobile technology.
    7. Helps the commuinty with their cellular phones from upgrading to solving their issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Associate Sprint Customer Service Representative Resume

Summary : In search of a position where can best utilize skills and knowledge for betterment of employers.

Skills : Microsoft Office, Microsoft Excel, Microsoft PowerPoint, IOS, Android.

Description :

    1. Introduced customers to current in store promotions.
    2. Maintained overall cleanliness of bathrooms as well appearance of store, cleaning counters, and phone displays.
    3. Answered phones in a timely fashion with the proper greeting.
    4. Assisted customers with cell phone purchases, and bill payments.
    5. Helped customers find merchandise that fits their daily needs.
    6. Assisted customers with troubleshoot multiple devices, managing and updating information on accounts, and providing additional promotional sales.
    7. Answered calls in regards to billing, setting up a new account for clients.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Assistant Sprint Customer Service Representative I Resume

Headline : Dedicated and motivated individual seeking to leverage 7 years of customer service experience, customer skills, and experience in building client relationship into a well-established role in a growing company.

Skills : Collections, Military, Information Security, Customer Service, Sales, Competitive.

Description :

    1. Actively greeted customers using the Sprint GUEST process.
    2. Proactived selling of hardware, including demonstrations.
    3. Proactived selling of accessories.
    4. Informatived consulting on PCS service plans and features.
    5. Fulled disclosure/education on handset features.
    6. Responsible for keeping up-to-date with current Sprint methods and procedures.
    7. Communicated information to customers about product quality, value and style.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Sprint Customer Service Representative Resume

Objective : Utilize my skills in accounting, maintaining proper inventory, sales, customer service and food sanitation and handling to obtain a full time or part time position. To obtain and secure a position that will enable me to use my organizational skills, my ability to work well with people, quick learning skills, and to have the opportunity to learn and improve skills for the better.

Skills : Inventory Management, Sales, Telecommunications, Military.

Description :

    1. Provides first level inbound telephone support for customers by troubleshooting, investigating and resolving questions and challenges they may be having with Sprint's products and services with an objective of resolving the issue in one phone call.
    2. Provides empathetic, courteous, quality customer service in an accurate and timely manner in accordance with Sprint protocols.
    3. Responsible for problem recognition, research, isolation, resolution and follow-up for the customer issues.
    4. Ensured proper safety and incident reporting procedures are followed.
    5. Maintained regular attendance.
    6. Collaborated with Platform Project Management to set milestones and tasks representing all required QA phases.
    7. Assigned test plans and manage cross functional team resources to ensure extensive and complete test coverage.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Journeyman In Skill Level

Sprint Customer Service Representative/Specialist Resume

Headline : To secure a long-term position in organization where communication and innovative problem solving abilities can be utilized to make a positive contribution as a team member.

Skills : Sales Operations, Computer, Bilingual, Problem Solving, Microsoft Office, Microsoft Excel, Microsoft Excel, Spanish.

Description :

    1. Collected customer feedback and made process changes to exceed customer satisfaction goals.
    2. Made reasonable procedure exceptions to accommodate unusual customer requests.
    3. Provided accurate and appropriate information in response to customer inquiries.
    4. Demonstrated mastery of customer service call service call script within specified timeframes.
    5. Addressed customer service inquiries in a timely and accurate fashion.
    6. Developed effective relationships with all call center departments through clear communication.
    7. Guaranteed positive customer experiences and resolved all customer complaints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Education

Sprint Customer Service Representative Resume

Objective : To obtain a job that will allow to use knowledge and past experience, that will allow for future growth, BS in computer science, information system or equivalent working experience.

Skills : Welding, Customer Service , Money Handling, Bookkeeping.

Description :

    1. Provided correct information in regards to traveling internationally with Sprint devices..
    2. Resolved the customers issue within the first phone call is very critical.
    3. Provided accurate information about roaming rates, rental rates, and roaming coverage.
    4. Provided detaile notes about changes/inquires on customers account.
    5. Identified and resolved the customers issue, Knowledgeable of PC/Programs, 10 weeks of intensive call center training.
    6. Responsible for all customer related inquires, including but not limited to tech support, programming, troubleshooting, and billing.
    7. Maintained a great rapport with customers to maintain business and support the company's image.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma In N/a