Store Team Leader Resume Samples

Description :

1. Responsible for store operations, merchandising, and development of the leadership team and employees.
2. Improved district operational efficiency as the District Operations Sponsor by training and communicating new processes to the Store Systems Control Leads; resulting in zero stores within the district failing a company audit.
3. Implemented a customer service strategy that enhanced the customer shopping experience resulting in ranking number one for customer service by the Mervyn's semiannual customer survey.
4. Mentored and trained the Executive Team Leader responsible for freight processing, to increase truck unload efficiency and reduce back stock inventories; improving fill in efficiency above company standard and increased sales by 2%.
5. Served as District Community Relations Sponsor working with each store to contact community partners for grants while also assisting all stores within the district to maximize their charitable budgets and company exposure within their communities.
6. Reduced district risk management claims as District Risk Management Sponsor by implementing company safety processes through training and developing individual store safety coordinators.
7. Organized and improved community partner participation with the annual Child Spree Program.

Experience

10+ Years

Level

Senior

Education

Associates

Description :

1. Oversaw 6 store executives in leading up to 300 team members in a $40+ million retail and grocery operations including P & L encompassing sales, gross margin, payroll, and expenses with a 7% mature sales increase over LY while making payroll expectations.
2. District Talent Captain which consisted of designing and implementing high-level talent strategies that resulted in 5 Store Team Leader promotions in a $500 Million market.
3. Recruited captain that developed campus partnerships at both Mississippi State University and The University of Mississippi to create a talent pipeline for the market.
4. Implemented and maintained succession plans resulting in 60 promotions to executive and team leader within $500 Million districts.
5. Worked cross-functionally with the merchandising, logistics, and replenishment teams to ensure in-stock levels exceeded company standards, reaching a 98% vs.
6. Led and participated in Group store visits as part of District Manager training, giving feedback to store executives as well as regional partners.
7. Collaborated with headquarters, and regional leadership to develop solutions for change management in a new pilot program to increase business acumen awareness to drive sales for the corporation.

Experience

7-10 Years

Level

Management

Education

Retail Management

Description :

1. Managed overall operational excellence of 3 progressively higher-volume and higher-scope locations of up to $45M in sales.
2. Participated in exempt-level talent acquisition and facilitated/monitored onboarding, training, and store placement progress.
3. Taught and trained exempt-level learning courses on subjects that included diversity, inclusion, time management, performance management, retention, profitable sales, operational excellence, guest relations, and labor relations.
4. Ensured company expectations were met or exceeded for the overall brand, guest service, sales, expenses and staffing levels for all store positions through ongoing training and development.
5. Facilitated successful company rollout by creating and implementing logistics inbound processes for low-volume stores and providing critical information to headquarters partners.
6. Improved company food inventory management effectiveness through testing of the streamlined system-generated ordering process that utilized efficient product on-hand maintenance.
7. Increased store sales by $100K monthly by leading and coordinating stockroom innovation which allowed the store to ship online orders placed by customers.

Experience

7-10 Years

Level

Management

Education

MBA

Description :

1. Led a store of 190 team members focused on driving sales and controllable profit through executing company initiatives, providing a great guest experience, and ensuring a rewarding and open environment for the team.
2. Created an environment that built trust and respect with the team which quickly gained support behind my leadership within the store.
3. Achieved 93% positive upward feedback and engagement from the leadership team based on company survey results.
4. Selected as a top contributor by my District Team Leader in the first quarter.
5. Selected to participate in an advanced development program which begins the evaluation and training for the District Team Leader role.
6. Selected to analyze store operations and visit stores with the Regional Vice President and his regional leadership team.
7. Maintained YTD green payroll, controllable expense, food safety scores, safety, and team member turnover metrics.
8. Responsible for ensuring proper staffing at the Executive Team Leader level within a 10 store district.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Responsible for a staff of 20 plus associates in the store.
2. Responsible for the inventory in the store such as; ordering the product, keeping in contact with the vendors on a daily basis to get the products our customer request, returning product to vendors, keeping up with the recalls in the food market.
3. Daily reports to track the sales projections for the store.
4. Responsible for the budgets of the store and factoring in key elements such as payroll, returns, and coupons to produce the final sales figure.
5. Tracking associate productivity and coming up with innovative ways to increase sales.
6. Increased sales 35% in 6 months and brought the store inventory level down from being the highest in the district to on target in the same time frame which also brought down the high shrink numbers.
7. Assigned employees to specific duties to best meet the needs of the store.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Maintain a guest-friendly environment that drives sales, service and repeat business.
2. Create schedules, plan merchandising, P&L review, interpretation and goal planning, team development for advancement, interview, coach, recruit and create an atmosphere of empowerment and enthusiasm within my team.
3. Supervising 15-22 team members at one time.
4. Maintaining payroll and controllable expense budgets.
5. Communicating with buyers trends within my market.
6. Submitting written plans for ad events, seasonal merchandising and profit, and loss directives.
7. Grew revenue and was awarded perks by the mall management the store was located in for revenue increases and highest sales in the mall on multiple occasions.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Formulate staffing plans, develop talent and allocate employees to positions based on skill sets and experience levels.
2. Grew sales 3.9% year to date through amazing customer service and outstanding stocks.
3. Best overall team member retention in the district for both exempt and non-exempt employees 2014 Led team to the #1 service culture store in our group of 62 stores a year to date.
4. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
5. Promoted to drive world-class customer service and profitable sales growth as P&L owner for the store with $36M+ in annual sales revenue.
6. Ensure adherence to best practices and brand standards in HR, store operations, risk management, facility management, asset protection, food, and healthcare.
7. Mitigate any legal risk exposure by instituting a culture of regulatory compliance.

Experience

7-10 Years

Level

Consultant

Education

B.A. In Journalism

Description :

1. Provided leadership for 25-50 team members and 4-6 direct reports.
2. Responsible for all people and operational processes in a donation is driven thrift store environment.
3. Leadership drove store engagement score to be recognized in the top 25% of the organization in 2015.
4. Successfully led the team to be recognized for the organization's esteemed Copeland Cup award for overall store operational excellence for 2014.
5. Effectively led team to be recognized for the organization's prestigious Edgar Helms award for demonstration of mission, vision, and values in program participation success and growth for 2013.
6. Lead the growth and development of new team members while gradually building programs in a new ground-up store by successfully incorporating community participants from diverse agencies, programs, and partnerships.
7. Chosen to lead a high sales volume/high donation store in a competitive market.

Experience

2-5 Years

Level

Junior

Education

General Studies

Description :

1. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
2. Review operational records and reports to project sales and determine profitability.
3. Monitor customer preferences to determine the focus of sales efforts.
4. Manage staff, preparing work schedules and assigning specific duties.
5. Direct and coordinate organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
6. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
7. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
8. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Experience

7-10 Years

Level

Management

Education

Retail Management

Description :

1. Manage a team of three hundred, with eighteen direct management reports responsible for all aspect of the fifty-five million dollar business including pharmacy, Starbucks, and food cafe.
2. Group and district captain for team member engagements task force; created and delivered training materials for peers and leadership team.
3. Worked all areas of the store: sub-postal station, food service cook and register sales.
4. Manage and coordinate all special projects to ensure proper execution, while providing feedback to vendors and headquarters partners.
5. Ensure the proper organization of time, resources, and individuals to meet business objectives and exceed performance expectations.
6. Coach management team to move sales forward with specific, actionable steps.
7. Motivate team toward attaining shared objectives and oversee the strategic growth of retail store with $45mm annual sales.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Responsible for every team member and event that takes place in the store.
2. Provided guidance and direction to the store team in the areas of guest satisfaction, team/team member development, merchandising, inventory, cash control, human resources, safety, loss prevention, and expense control, so that the store will operate effectively and profitably.
3. Store Lead In charge of the timely completion of a new store opening.
4. Ensured that the store is ready and shoppable on a daily basis.
5. Demonstrated strong organizational and communication skills.
6. Provided training to associates on a one-to-one basis and guest service, product knowledge, merchandising and selling skills.
7. Assistant Store Manager In charge of sales, guest service and merchandising of the sales floor.
8. Executed and maintained merchandising standards of excellency.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Overall hiring and maintenance of all store team members, including supervisors.
2. Maintain proper headcount through ongoing recruiting activities.
3. Evaluate associate's performance and coach them on performance-related problems and on their general development.
4. Develop and maintain a weekly team schedule in adherence allowing the store to operate with the required team members and within the allotted labor budget.
5. Ensure timely payroll processing and administration.
6. Motivate associates, foster teamwork and champion change when it occurs.
7. Cultivate and role model best selling and service practices.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Responsible for $40 million in annual sales including a team of 175 associates and 11 Executives.
2. Exceeded sales plan and LY sales in excess of 10% YTD, achieving 1 trend in NE Region.
3. Networked within local communities to build partnerships that led to increased sales.
4. District Captain for Executive Recruitment, including on Campus College Recruiting Managed training and placement of Executive and Management teams focusing on proper placement based on individual leadership strengths and opportunities.
5. Developed and mentored 4 Executives who have achieved expeditious promotions.
6. Recruited 3 General Managers to District by implementing a district-wide recruitment program.
7. Championed guest experience improving overall performance YTD to exceed company and district averages.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Business

Description :

1. Delivered excellent customer service by greeting and assisting customers.
2. Addressed customer inquiries and resolve complaints and issues promptly.
3. Ensured excellent execution of operational store standards and company directives.
4. Maintained high visibility on the sales floor to ensure team was executing daily goals, through follow up and coaching.
5. Managed POS, payroll and scheduling systems to control store expenses and manage resources.
6. Built an effective team by recruiting, retaining, coaching, developing and motivations talent.
7. Enforced all legal and compliance standards regarding labor, shrink, audit and safety.

Experience

7-10 Years

Level

Management

Education

Business Management

Description :

1. Dailey reports generated to track/show the progression of daily, weekly, and monthly goals.
2. Create/develop new sales techniques to increase sales.
3. Conduct team meeting with team members, and other team leaders to develop company goals.
4. Participated in several community events to market our products and services to ensure company growth.
5. Prepared employee evaluations to ensure each team member of their job performance.
6. Conducted interviews on a weekly basis in order to have potential candidates if and when the company would be hiring.
7. Prepared monthly employee work schedules and met with each team member on a monthly basis to do a one on one to talk about the goals that they wanted to achieve to ensure company growth.

Experience

7-10 Years

Level

Management

Education

High School Diploma