A Student Support Representative serves as a resource for potential and current students on a variety of student support services, including admissions procedures, application procedures, registration procedures, financial aid applications, job placement, veteran services, and financial aid applications. An incumbent in this class disburses the following tasks as mentioned on the Student Support Representative Resume – answering inquiries and explaining and interpreting rules, requirements, and procedures; obtaining information from students and program participants on matters related to their personal, educational, and vocational background, responding to requests for information and disseminating materials involving student support programs and services.
The following skills are useful to enhance job prospects – working knowledge of the procedures, requirements of various student support services areas in a multi-service setting; customer service techniques, skillful in the use of computer and standard office equipment, and the ability to match individuals to appropriate services and resources. No formal education is required for this role, although candidates holding a bachelor’s degree may be preferred in most cases.
Summary : As a Student Support Representative, responsible for Contacting prospective students to present information and/or explain available programs and services, Communicating with prospects about admission requirements, program offerings, curriculum, and/or basic financial aid information by various means of communication, Providing assistance in completing application and enrollment documents.
Skills : Microsoft Office, Data Entry, Customer Service.
Description :
Supervised front desk operations as well as greeted and direct clients and vendors.
Proctored entrance assessments for new students as well as delivered scores.
Completed registration process with new students.
Distributed leads to Admissions representatives as well as distribution of various reports to the leadership team.
Processed new student enrollments as well as conducted audits for file completion.
Oversaw campus club activities and maintain the organization of club accounts and club records.
Advised new students of campus resources and provide assistance with housing and transportation needs.
Experience
7-10 Years
Level
Management
Education
BS In Criminal Justice
Student Support Representative Resume
Summary : Experienced with 12 years in higher education and as student support professional, wishing to contribute my expertise into an academic or administrative support role setting. Skilled in records management, student representation, operations support, and transcript credential evaluation. Proven track record in successful customer leadership and advising, with the ability to effectively communicate with all organizational levels.
Skills : Supervising Skills, Monitoring Skills.
Description :
Monitored the progress of each student in meeting the expectations and timelines he/she established when developing his/her Personal Education Plan (PEP).
Proactively supports the enrollment of students to increase their potential to attain their educational objectives.
Regularly communicates with assigned in-school and reinstate student populations, via telephone, email, and paper mailings, postings, surveys, and classroom presentations, to encourage and facilitate enrollment.
Monitored attendance postings on a daily basis and follows-up with all students who have missed two or more consecutive class meetings.
Identified at-risk students and works with them to identify interventions (i.e. tutoring, additional academic advising, etc.) needed to assist them to succeed in a collegiate environment.
Reviewed the University's weekly drop-report and contacts all assigned campus students appearing on the report, and encourages the re-enrollment of withdrawing students.
Daily reviewed enrollment reports and tracks numbers relative to the enrollment of continuing students.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Student Support Representative Resume
Headline : To obtain a Student Support Representative position that will allow me to utilize my skills and acquired knowledge so that I can be an asset to your company.
Skills : Educational Skills, Planning Skills.
Description :
Provided initial point of contact for students, to ensure a great student experience.
Answered and Directed calls from students Routed requests for ID cards, name changes, transcripts, enrollment verifications, invoices, and statements to the appropriate department for processing.
Answered basic inquiries from students regarding financial aid and academic issues.
Assisted with proctor verifications.
Reset passwords for access to the Campus Common.
Ensured that the student's requirements were resolved in accordance with performance metrics while following established policies and contact handling procedures.
Worked with other departments Registrar, Academic Counseling, Finance Counseling, Enrollment, and Admissions in order to facilitate outstanding service to students.
Experience
5-7 Years
Level
Executive
Education
Associate In Communication Systems
Student Support Representative Resume
Objective : To gain a Student Support Representative position that offers an inspirational and positive atmosphere that will enhance my skills, ultimately allowing for mutual employee/brand growth.
Skills : Accounts Receivable, Customer Service, Account Manager, Data Entry, Human Resources.
Description :
Provided excellent customer service for current and prospective students; Handled requests for personnel i.e. sending ups packages, campus transfers.
Reviewed and input third-party contract authorization documentation to ensure information is complete for billing purposes.
Reconciled billing discrepancies Acted as a point of contact to handle student account inquiries and follows-up with all received emails and voicemails within one business day.
Processed student payments received at the campus and assist with the daily reconciliation process.
Work effectively within policies and procedures.
Handled student escalations and provided corrective actions where required.
Answered inbound phone calls from prospective students for enrollment with the objective of recruitment.
Experience
2-5 Years
Level
Junior
Education
GED
Student Support Representative Resume
Objective : Seeking a position as a Student Support Representative which will utilize my Management, Supervision, and Administrative skills to benefit mutual growth and success.
Skills : Supervising Skills, Identifying Skills.
Description :
Performed password resets for students and faculty.
Kept customer incident reports in Parature.
Utilized the Parature Knowledge Base and Homebrew solutions to resolve student and faculty issues.
Utilized the Avaya Phone System to take inbound calls to resolve student and faculty issues.
Maintained a high level of quality and professionalism when interacting with students and faculty.
Assisted students to identify their academic values and goals, consistent with their capabilities, interests, and educational backgrounds.
Advised students regarding academic curriculum choices to maximize educational potential.
Experience
2-5 Years
Level
Executive
Education
Associate's
Student Support Representative Resume
Objective : Student Support Representative with 2+ years of experience in providing students with information regarding the University and University policies and procedures related to their studies at the University of Minnesota, Assisting students with scheduling, registration, financial aid, and financial aid applications, Assisting students with academic advising, academic counseling, and academic assistance services.
Skills : Academic Management, Student Management.
Description :
Met set enrollment goals on a regular basis as set by the Student Support Manager.
Communicated with assigned in-school and re-instate student populations, via telephone, e-mail, and paper mailings, postings, surveys, and classroom presentations, to encourage and facilitate enrollment.
Proactively supported the enrollment of students to increase their potential to attain their educational objectives.
Monitored attendance postings on a daily basis and follow-up with all students who have missed two or more consecutive class meetings.
Identified at-risk students and worked with them to identify interventions (i.e. tutoring, additional academic advising, etc.).
Prepared and sent students' applications.
Maintained consistent availability for inbound calls via the designated phone rotation and/or conduct proactive outreach to students regarding enrollment and degree intentions, in accordance with set university priorities and expectations.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of Business Administration
Student Support Representative Resume
Objective : Student Support Representative is responsible for Managing student check out procedures for campus stores (e.g., cafeteria), Conducting academic advising sessions for incoming students in the academic year prior to their first day on campus, and also Working closely with university representatives on student registration issues.
Skills : Training Skills, Supervising Skills, Managing Skills.
Description :
Performed password resets for students and faculty.
Kept customer incident reports in Parature.
Utilized the Parature Knowledge Base and Homebrew solutions to resolve student and faculty issues.
Utilized the Avaya Phone System to take inbound calls to resolve student and faculty issues.
Maintained a high level of quality and professionalism when interacting with students and faculty.
Responding to enquiries and maintaining contact with students via email and telephone.
Worked directly with Manager to discuss quarterly goals and review enrollment reports.
Experience
2-5 Years
Level
Executive
Education
Associate's
Student Support Representative Resume
Objective : Student Support Representative is responsible for assisting with the successful transfer process between schools/colleges, Providing friendly customer service to incoming students, and also Arranging transportation to campus and campus locations (e.g., housing/accommodation).
Skills : Microsoft Applications, Training Skills, Healthcare.
Description :
Provided students with information regarding the University and University policies and procedures related to their studies at the University of Minnesota.
Assisted students with scheduling, registration, financial aid and financial aid applications.
Assisted students with academic advising, academic counseling, and academic assistance services.
Assisted students with information about campus events, including athletics and the business school.
Assisted students with health services (including student health insurance) and medication service needs.
Assisted in setting up appointments for students with outside agencies (e.g., a lawyer) or health insurance companies (e.g., an insurance agent).
Provided a friendly, professional and responsive atmosphere for all students.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Business Administration
Student Support Representative Resume
Objective : Aspiring Student Support Representative with an extensive IT background who enjoys troubleshooting to find solutions to technical and security issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Skills : Intrusion Detection And Incident Management, Proficiency.
Description :
Assisted with student life events and activities, including orientation, orientation camp, graduation ceremonies, and other special events.
Assisted with scheduling and coordinating activities for groups such as clubs, societies, classes and organizations.
Assisted with the successful transfer process between schools/colleges.
Provided friendly customer service to incoming students.
Arranged transportation to campus and campus locations (e.g., housing/accommodation).
Managed student check out procedures for campus stores (e.g., cafeteria).
Conducted academic advising sessions for incoming students in the academic year prior to their first day on campus.
Experience
2-5 Years
Level
Executive
Education
BSc. In Information Systems Management
Student Support Representative Resume
Headline : Student Support Representative is responsible for providing a friendly, professional, and responsive atmosphere for all students, Assisting with student life events and activities, including orientation, orientation camp, graduation ceremonies, and other special events, Assisting with scheduling and coordinating activities for groups such as clubs, societies, classes, and organizations.
Skills : Informational Skill, Advising Skills, MS Office.
Description :
Worked closely with university representatives on student registration issues.
Assisted students with: academic matters, financial aid, health care, transportation and housing concerns.
Ensured that all policies and procedures are being followed.
Provided a safe environment for students to study at the University.
Assisted students in making decisions about their studies and careers.
Ensured that all information is kept confidential.
Assisted with academic advising, counseling, and other support services as needed.
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