A Telecom Manager is hired to manage the installation, repair, and upkeep of telecom systems and products. The job description includes repairing and replacing pieces and equipment. Other daily work activities are listed on the Telecom Manager Resume as – maintaining records of repair, installation, and equipment replacements; identifying telecom needs, researching developments in the telecommunication technology, developing telecom policies, installing telecommunication systems, and consulting with vendors and sales departments on new upgrades and products.
To ensure success in this field, the managers should possess the following skills and abilities – prior work experience, knowledge of networking equipment, solid computer skills, multitasking abilities, and experience in maintaining and installing a variety of network systems. Employers prefer to hire applicants possessing at least a degree in IT or Computer Science. Work experience may be useful as this is a managerial role.
Headline : Highly qualified Telecom Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Provided tactical and strategic Command, Control, Communications, Computers and Intelligence (C4I) for an Echelon Above Corps Signal Brigade to the Commander In Chief, U.N.
Coordinated and directed theater-wide SINCGARS FM communications networks in direct support of the Commander in Chief's Airborne Communications Team.
Operated the Brigade Emergency Operations Center (EOC), providing initial command and control for crisis situations and termination of armistice and transition to war.
Responsible for the supervision of eight senior NCOs.
Coordinated Overseas Deployment (ODT) for four Area Tactical Signal Battalions from the continental U.S. to the Republic of Korea in support of the 1st Signal Brigade's wartime mission.
Received updates on more than 3,000 Strategic and tactical circuits, making on-the-spot decisions critical to the unit's real-world mission.
Worked with related departments to implement new programs and products, including Computer / Telephony Integration (CTI).
Experience
5-7 Years
Level
Executive
Education
GED
Telecom Manager Resume
Summary : Motivated and results driven individual possessing broad background in telecommunications and information systems. I have supported and maintained mission critical telecom and information systems in variety of diverse business environments, and have been directly responsible for the implementation and support of several large-scale technology projects.
Skills : MS office Suite, Order implementation/tracking, customer communication.
Description :
Developed, managed, updated, and maintained telecommunications infrastructure for 24/7 365 nurse advise 911 style call center.
Expanded call center environment (with multiple sites).
Responsible for call flow design, client and agent skill needs and industry enhancements.
Liaisoned for technical and sales support, contract renewal, hardware, software and network upgrades, and maintenance.
Assisted new and existing clients with telecommunications related solutions and advice Maximize efficiency and productivity using technology within the existing framework.
Developed new applications to enhance the call center's operating efficiency and competitive position.
Costs justified and presented to management as appropriate.
Experience
10+ Years
Level
Senior
Education
G.E.D
Telecom Manager Resume
Summary : Highly qualified and extensively trained Information Technology professional with a progressive experience delivering telecommunications voice business solutions. With over 20+ years of experience working with various PBX systems, and focusing on the ever changing environment of voice communications.
Skills : Interpersonal Skills, MS Office.
Description :
Capacity planned analysis and recommended an action required providing adequate telecommunications resources.
Relocated 4 regional offices to new spaces and converting the LD network from AT&T to Sprint.
Created and enforced system policies.
Developed a security policy regarding out-calling and inbound calling restrictions.
Used Micro call CDR software and using PBX system restrictions to safe guard the telecommunications network.
Developed Disaster Recovery Plan, and SLA agreements with AT&T and Sprint.
Supervised 3 technicians, 2 operators and 1 financial position to manage 29 offices.
Experience
10+ Years
Level
Senior
Education
MS
Telecom Manager Resume
Headline : To enhance my skills and further my career by filling the position of Telecom Manager. Ability to lead/Manage teams enhances my contributions to any organization. I bring hands on approach to raise the performance of staff members and motivate them to meet demanding objectives. Telecom Managed Sarasota Memorial Hospital a campus (10 buildings) and community (15 locations, clinics, urgent care and ancillary services.
Skills : Telecommunications, Managing Skills.
Description :
Created one Unified communications infrastructure, upgrading to one platform of VOIP Lync phones.
Traveled all over North America to complete twenty-five site surveys (VISIO) to verify current infrastructure.
Created cross-functional team meetings for each location to identify Network upgrades needed for VOIP migration.
Met separately with AT&T (MPLS) and Windstream (SIP) regarding the complete Lync and gateway migration.
Processed and equipment were identified project plan was in place enabling a successful migration.
Lead Project Meeting Planning and design of Network and VOIP Infrastructure.
Managed all bid processes Design MDF and IDF closets Manage remote technicians including cable technicians, voice, and Network engineers.
Experience
5-7 Years
Level
Executive
Education
BS
Telecom Manager Resume
Headline : To find a Telecom Manager position in the IT field to utilize my skills I have learned. Strong work ethic Extremely reliable Eager to learn and take on new tasks Ability to work with people at any level.
Skills : Communication Skills, Planning Skills.
Description :
Redesigned and implemented how 15 Realty office calls are routed and answered.
Developed and implemented a plan of forwarding numbers internally to avoid extra costs and reusing all equipment for Disaster Recovery.
Transitioned employee resources to other locations.
Canceled existing services.
Renegotiated rates of reoccurring communication costs with AT&T and Sprint, reducing costs by over 65%.
Planned and coordinated the work of cross-functional teams including network engineers, technicians, and consultants.
Implemented DCS network environment later converted to H323 private voice network.
Experience
5-7 Years
Level
Executive
Education
Certificate In Elementary Education
Telecom Manager Resume
Summary : Seeking a Telecom Manager position that will utilize my experience and training as well as offer an opportunity for growth and education within the telecommunications and information technology industry. Organized, creative, and analytical, and a proven leader with a very strong work ethic.
Skills : Deploying Skills, Training Skills.
Description :
Designed with an IRP and Citrix Netscaler to adhere to a 3 hop security mandate.
Deployed Zoom Recording for call centers on the Fund VM environment.
Deployed CellCrypt voice encryption between gateway and CUCM used by the managing director Madam Lagarde.
Deployed CUBE with SIP connectivity to other networks over IPSEC for toll bypass and Junos Pulse, for example, Kuwait Annual Meetings and Jabber.
Upgraded and deployed and troubleshot Cisco Catalyst 45XX and 3560s Upgraded and Deployed Cisco 3900 Routers Reengineer DSC, HRD, AMEX, Net Admin, and Facilities call centers to skills-based routing and DSC scripts to use resources across multiple states.
Directed all Telecom functions for the speedway, its employees, volunteers, and guests (including VIPs).
Became well versed in the MAT II software.
Experience
10+ Years
Level
Senior
Education
MS
Telecom Manager Resume
Headline : A Telecom Manager professional and people manager with a proven background in designing business solutions. A results-oriented leader focused on building effective teams, developing staff, and delivering quality service. Expert ability to build and troubleshoot solutions with a wide array of existing technologies to solve small or large business challenges.
Skills : Multitasking, MS office.
Description :
Achieved and maintained up-time of 99.9% and MTTR to under 90 minutes.
Developed software solutions for alarming and monitoring systems worldwide.
Successfully completed a global CMS upgrade of 8 ACD's in less than 3 months.
Created and conducted supervisor training around the world.
Performed upgrades of the headquarters site and 2 remote sites with a budget of over $1,000,000.
Used Waterfall methodology to manage project, budget, timeline and resources.
VOIP resulted in significant savings with internal dialing.
Experience
5-7 Years
Level
Junior
Education
MA
Telecom Manager Resume
Objective : Seeking a Telecom Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : managing Skills, Training Skills.
Description :
Project completed during a major merger within the company.
Trained at Nortel on the installation /maintenance of all model 81 Nortel PBX's.
Provided Technical Support at a Tier 3 level.
Supported all North American locations from a telephony standpoint (24).
Selected vendors, evaluated products including local service, T-1's, Toll, Private Line, and virtual private networks.
Purchased responsibility for new and replacement parts and equipment including headsets, station sets, consoles, and system software.
Experience
2-5 Years
Level
Junior
Education
Diploma
Telecom Manager Resume
Summary : Hardworking, organized, Telecom Manager professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Analyst, Training Skills.
Description :
Managed a team of 5 voice engineers.
Designed, programmed, and installed S87xx, G700, S8300, S8500, hardware, and software setups.
Assisted in the upgrade from the Audix Intuity to the Modular Messaging platform for the enterprise.
Was engaged in a beta program with Avaya on AQI while maintaining the existing CMS platform.
Saved over $250K in yearly telecom savings from telecom invoice auditing.
Developed and strengthened working relationships with both internal and external customers.
Project managed on all new building installs and/or location moves from a voice perspective.
Experience
7-10 Years
Level
Management
Education
MS
Telecom Manager Resume
Summary : Telecom Manager with over 30 years of business and technical experience for major corporations. The breadth of my experience encompasses all facets of Call Routing and Design, Project Management, Support, Call Center, PBX, Desktop Support, IVR, Testing Implementation, Operations, Reporting, Network Support, and Customer-driven management.
Skills : Customer Service, Communication Skills.
Description :
Managed four departments and seven employees.
Supported telecom and desktop for a 650 seat call center.
Responsible for Training and New user profile setups.
Negotiated and managed the implementation of new technology.
Created and maintained all statistical data, prepared relevant reports.
Recommended and implemented action plans to improve performance.
Established training formats to use for internal training on desktop/telecom applications.
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