Telephone Service Representative Resume Samples

A Telephone Service Representative work for telephone companies and deal with the public directly to handle requests for new service connection, bill payments, and so on. The most common work activities seen on the Telephone Service Representative Resume include the following – receiving a large volume of phone calls, answering the user’s or client’s questions; forwarding the calls to the necessary department if necessary; making arrangement for new connection and disconnecting old connections; telling customers about monthly bills and over bills; solving billing issues; and feeding customer information into the billing and directory listings.

The nature of the job demands the following skills – the ability to handle multiple calls in a day, strong listening and speaking skills, telephone mannerism, courteous and patient nature; knowledge of using relevant computer technology; and accuracy. Formal education beyond a high school diploma is not mandatory, as the candidates will be provided on-the-job training.

Telephone Service Representative Resume example

Telephone Service Representative Resume

Objective : Skilled customer service & sales representative whom is resourceful and consistently meets and exceeds productivity goals. Also, a customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. As well as, a Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Committed to addressing customer concerns with speed, accuracy, and professionalism.

Skills : Microsoft word, excel, Customer service, faxing, data entry, inventory management.

Description :

    1. Provided personalized customer service of the highest level by establishing rapport and presenting a positive, friendly attitude.
    2. Assisted Customers with opening and closing Ally held bank accounts both over the phone and online (webclient).
    3. Completed internal and external transfers To quote disclosures before providing customers with ally banking information.
    4. Provided customers with general information such as current rates and product information.
    5. Assisted customer with with excellent customer service while migrating through programs and entering database in a timely manor.
    6. Provided accurate and appropriate information in response to customer inquiries.
    7. Accurately updated systems and databases with status details and other information relating to customer concern or need.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General Studies


Sr. Telephone Service Representative Resume

Headline : Serviced focused professional seeking to transition into a field that allows to show the use of education, skill and experience. Highly motivated self-starter backed by a strong work history. Reliable team player with a strong work ethic.

Skills : Microsoft, Computer, Type 45 Wpm.

Description :

    1. Addressed customer service inquiries in a timely and accurate fashion.
    2. Researched and problemed solve customer issues and provide effective solutions that meet the customers needs.
    3. Prepared and exchanged information with other business units.
    4. Ability to adapt to change and meet the changing demands of the work environment.
    5. Maintained strict confidentiality with customer, employee, and company information.
    6. Researched and answered all Medicare B telephone inquiries received from providers and other interested parties.
    7. Inquiried normally cover general Part B information, claim status, and Medicare policy and procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Elementary Education


Jr. Telephone Service Representative Resume

Objective : Service-oriented Customer Service specialist with 14 year background in sales, retail, clerical, and customer interactions. Core competencies include efficiency in completing daily paperwork, typing and monetary transactions as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills : Sales, Sales Management, Salesforce.

Description :

    1. Communicated effectively with verbal and written communications.
    2. Responded to telephone inquiries.
    3. Explained Medicare benefits, policies and procedures and responding to all general information questions pertaining to the Medicare Part B Programs.
    4. Responded to Medicare Secondary Payer claim inquiries.
    5. Met departmental production and quality standard by servicing inquiries efficiently and accurately.
    6. Utilized all available tools (i.e.best practices, technology, coaching, etc.) to achieve productivity and quality standards.
    7. Prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Asst. Telephone Service Representative Resume

Headline : Motivated and Self-Managed Professional with outstanding, customer-focused, communication skills seeking Customer Service Representative position with your company where a positive attitude, an ability to troubleshoot problems and dedication to superb customer satisfaction will contribute to a great team.

Skills : Customer Service , Scheduling Appointments, Filing, Office Equipment.

Description :

    1. Kept accurate records of incoming customer calls.
    2. Assisted sales managers with selection of merchandise.
    3. Input customer orders as requested by sales managers.
    4. Supported sales managers in opening new builder accounts and upgrading existing merchandise.
    5. Coordinated the destination and arrival departure times for delivery trucks.
    6. Resolved delivery issues with customers and warehouse personnel.
    7. Performed computer verification of shipping and receiving invoices for California cross-docks.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma In Business Administrative Technology

Associate Telephone Service Representative Resume

Headline : Looking for a responsible position in the customer service sector where will find a platform to utilize knowledge and skills in banking, office administration, exceptional communication skills in maintaining customer relations and exceptional team work abilities in being a valuable part of the organization.

Skills : Microsoft Office, Call Center Experience, Customer Service, Retail.

Description :

    1. Resolved customer and/or sales manager complaints.
    2. Provided proof of delivery, corrected billing information, and made case or credit refunds if applicable.
    3. Explained products or services and prices, and answer questions from customers.
    4. Obtained customer information such as name, address, and payment method, and enter orders into computers.
    5. Recorded names, addresses, purchases, and reactions of prospects contacted.
    6. Adjusted sales scripts to better target the needs and interests of specific individuals.
    7. Answered telephone calls from potential customers who have been solicited through advertisements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science In Communication

Telephone Service Representative III Resume

Headline : Conscientious patient care services representative with over ten years' experience in the medical field, with an emphasis on patient registration and scheduling. A team player and self-starter, identifies best practices and diligently works in support of patients and medical staff. Demonstrates compassion, follow-through, and adaptability when working with patients and staff.

Skills : Microsoft Office, Dv Maxx, Cornerstone.

Description :

    1. Maintained records of contacts, accounts, and orders.
    2. Observed signal lights on switchboards, and dial or press buttons to make connections.
    3. Communicated via inbound and outbound telephone calls with consumers.
    4. Provided prompt resolution to customer inquiries by providing appropriate and accurate information.
    5. Accurately documented and updated records in required systems.
    6. Followed up in a timely manner to ensure customer satisfaction.
    7. Understood all programs, systems, and procedures necessary to perform job effectively Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Telephone Service Representative II Resume

Objective : To obtain a position with an organization that will allow to enhance current knowledge as a Youth. Development Professional and also provide new opportunities for growth and advancement. To be able to strategically implement programs that will enhance the academic development and social exchange of the youth will be serving.

Skills : Fashion Design, Management, Sketching, Creative Movement.

Description :

    1. Communicated feedback and progress to management.
    2. Maintained diplomacy and tact when dealing with upset or escalated calls.
    3. Escalated customer complaints and/or calls through the appropriate channel to management.
    4. Provided quality patient care coordinating for seven UW Medicine Clinics by answering all incoming calls for, scheduling, medication refills and nurse triage messages Takes messages for UWMNC and Clinic Staff and Management.
    5. Scheduled new and return appointments in EPIC information system following scheduling guidelines.
    6. Gathered information for accurate documentation of calls and enters into proper database.
    7. Verified and updated necessary information at the point of scheduling and completed brief on-line registration.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associates In Retail Merchandise Management

Telephone Service Representative I Resume

Summary : As an ambitious person, enjoy working in a fast paced environment where can assist others or work independently. A quick learner capable of adapting to challenging and new situations.

Skills : Customer Service, Customer Relationship Management.

Description :

    1. Provided support for patients using eCare.
    2. Assisted with training new TSR's.
    3. Completed all required training including annual Safety training and all required HIPAA and Compliance training.
    4. Observed principles of data security and patient confidentiality.
    5. Maintained ethical standards in the performance of duties and in interactions with patients, coworkers and health care professionals.
    6. Provided current rates, detailed product information, balances and other pertinent data regarding existing customer accounts.
    7. Provided customers with close out information relating to installment loans and credit card accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Lead Telephone Service Representative Resume

Headline : Seeking position using 13 years experience covering management - retail and office, administrative, customer service, sales, inventory, accounting and problem solving. Computer literate: company sale / reporting software; Word, Excel, database, email, PowerPoint. Strong detail and goal oriented, time management, organizational, communication / listening skills, presentation, interpersonal- effectively communicates with supervision, staff, customers.

Skills : Shipping and receiving,computers,heavy machinery operator, Production,injection molding,custamer sevice oriented.

Description :

    1. Maintained accounts, completing the appropriate paperwork, stopping payments, processing account freezes and transfers of funds.
    2. Serviced accounts by arranging direct deposits and automatic payment deductions at customers' requests.
    3. Assisted customers by clarifying account problems, charges, and inquiries.
    4. Crossed-sell bank products via telephone and fulfill mail requests in order to encourage account openings.
    5. Enjoyed assisting the Customers that benefited and needed the daily financial assistance and guidance.
    6. Identified the purpose of the member's call and processes the call accordingly.
    7. Provided lab results, makes/cancels appointments, transfer to Nurses, compose messages.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Telephone Service Representative Resume

Objective : Account Relations/Management Professional with more than 5 years of experience with industry leader in national online banking with years of additional experience in other industries. Committed to excellent client service and continuous improvement. Outstanding organization and communication skills. Ability, willingness and desire to work in a dynamic changing and fast-paced environment.

Skills : Client Service Broker Relations Website Inquiries New Business.

Description :

    1. Responsible for attaining maximum service results in the Member Contact Center.
    2. Ability to resolves problems with facility tsr team and management.
    3. Effectively processed calls in an organized manner following Call Center scripts, policies and procedures.
    4. Manage calls in a professional manner.
    5. Handled inquiries/complaints from customers.
    6. Determined requirements by working with customers.
    7. Answered inquiries by clarifying desired information; researching, locating, and providing information.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma