A Ticket Office Assistant is responsible for planning, organizing, and controlling the operations of a central ticket office. The job description also includes completing the following tasks mentioned on the Ticket Office Assistant Resume – administering all incoming phone calls and booking required admission tickets, performing all duties at cashier window and administering selling for all shows, reconciling all cash drawer at the end of every shift, preparing sales journals on an everyday basis, administering and preparing all seating manifests for all locations, evaluating all continuous improvement process, and providing training to all volunteers on festival ticketing systems.
The nature of the job demands the following skills – knowledge of computerized ticketing systems, knowledge of supervisory practices and principles, a solid understanding of ticketing office operations, and skill in both verbal and written communication. Most resumes make a display of a high school diploma or GED, although a formal education is not compulsory for this role, as training is provided on the job.
Summary : As a Ticket Office Assistant is Checking prices for supplies in the warehouse catalog; typing and coding requisitions; key ordering in an on-line purchasing system. Verifying supply orders and distributes to appropriate staff member. Maintaining inventory of school supplies and order items as needed. Coordinating, serving as the point of contact and created guest lists for all annual season ticket holder events.
Assisted in financial and accounts receivable reporting.
Built the seating bowl, hospitality areas, ticket packages, price codes, events and reports in the ticketing system.
Oversaw all aspects of group ticket sales and hospitality area sales, including processing orders, invoicing customers, processing payments and distributing tickets.
Assisted in the processing, distributing and invoicing of all season ticket sales orders.
Executed reports for accounts receivable accounts, daily settlement reports and daily sales reports.
Assisted in the overall management of the ticket operations department, interns, box office staff and sales staff.
Maintained electronic and hard copy files for all sales and renewal invoices.
Experience
10+ Years
Level
Senior
Education
MS In Administration
Ticket Office Assistant Resume
Summary : Currently a student at Ferris State University graduating in December. I am looking for an entry level position in account services in advertising, marketing, or event planning. Maintaining records for county allotments; typing requisitions for these orders and sends to purchasing department; maintaining log of purchase orders. Supervising fund raising activities for the school. Maintaining records for athletic events, including log of tickets sold and files of personal information for event officials.
Skills : Customer Service; Data Management; Ticket Sales; MS Excel; MS Power Point, MS Word, MS Access, Database Modeling.
Description :
Processed season ticket orders for the 2015 football & men's basketball season and 2016 baseball seasons.
Provided quality customer service in ticket resolution, customer inquiries, and office administration duties.
Supervised 15+ staff workers at assigned gate during 2015 football season and resolved customer issues.
Assisted ticketing staff with set up of pregame for NC State Football and Men's Basketball.
Assisted with phone and walk-up inquiries/sales for the Wolfpack Club donors and general public Acted in full accordance of NCAA and University rules and regulations.
Oriented substitutes to the classroom and students.
Maintained a current list for teachers.
Experience
7-10 Years
Level
Management
Education
BS In Program Management
Ticket Office Assistant Resume
Summary : Ticket Office Assistant is maintaining accounts payable files for verification of receipt of items. Giving a variety of information utilizing knowledge of programs and procedures; typing correspondence for administrative staff dealing with finances. Maintaining an accurate record of absences for school-based employees in a computerized system; completes the turnaround report for payroll; maintaining leave forms for all employees; gives staff a printout with their check of absences for the pay period.
Skills : Payroll Manager, Supervising.
Description :
Maintained the highest standard of customer experience.
Sold tickets in person and via phone.
Responded to all phone inquiries and messages.
Printed batch tickets for mailing.
Filled comp lists.
Organized will call and distribute at events.
Catalogued and filled mail orders from brochure mailings.
Experience
7-10 Years
Level
Management
Education
GED
Ticket Office Assistant Resume
Summary : Ticket Office Assistant is Maintaining a large, multi-fund bookkeeping system using a computerized accounting program; verifying and receipting collections from teachers and other school personnel; creating deposits daily, issues local requisitions for school funds; verifying invoices for payment; enters accounting transactions into the system; generating monthly reports including cash/flow statements, balance statements, and income/expenditure statements for each fund.
Skills : Ticket Office, Training.
Description :
Know ledged of work orders and ticket system for each location.
Maintained running list of ongoing projects & purchase requests / approvals.
Monitored and maintained service agreement renewals.
Monitored and maintained deadlines for compliance matters, site visits by agencies.
Monitored and maintained fleet registration and renewals, and schedule preventative and immediate maintenance on fleet vehicles as required.
Coordinated / disseminated crew schedules.
Assisted the Coordinator – Box Office by processing advance ticket sale orders.
Experience
7-10 Years
Level
Management
Education
GED
Ticket Office Assistant Resume
Headline : Ticket Office Assistant is following and enforcing guidelines and rules set forth by Ticket Office and Kansas Athletics. Adapting to a fast-paced and evolving environment. Maintaining high level of professionalism while representing Kansas Athletics. Know ledged of Microsoft Office (Word, Excel, PowerPoint).
Skills : Managing, Athletics.
Description :
Scheduled, coordinated and attended calls, meetings, walkthroughs.
Kept up to date records and schedules for all building inspections (Fire, DOH etc).
Kept department financials up to date in collaboration with VP of facilities, Director of facilities & accounting department.
Managed rental property agreements and needed work with the VP of Facility Operations.
Managed department calendar.
Managed staff travel and lodging within facilities.
Prepared facilities documents such as SOP’s, SOW’s & violations.
Experience
5-7 Years
Level
Executive
Education
GED
Ticket Office Assistant Resume
Objective : Ticket Office Assistant is working long and varied hours including nights, weekends and holiday. Working all athletics events as assigned. Selling tickets and provide high quality customer service to all KU Fans. Maintaining competence in the use of necessary functions of Paciolan ticketing system.
Skills : Ticketing System, Athletics.
Description :
Purposefully developed a player and people-centered culture.
Deeply connected with our fans, partners, and colleagues.
Passionately created lifetime memories for generations of families and friends.
Meaningfully impacted our communities and the game of baseball.
Processed group orders, which include: data entry, shipping tickets and troubleshooting.
Assisted Ticket Office personnel with season payments and Pick-a-Plan orders.
Supported Window Ticket Sellers, which requires: answering questions, troubleshooting problems and ensuring work is done correctly.
Experience
2-5 Years
Level
Executive
Education
MS
Ticket Office Assistant Resume
Objective : Ticket Office Assistant with 4 years of experience in Maintaining competence in the use of necessary functions of Paciolan ticketing system. Working long and varied hours including nights, weekends and holiday. Maintaining high level of professionalism while representing Kansas Athletics.
Skills : Planning, Athletics.
Description :
Ensured that the Window Ticket Seller banks are accurate and balanced.
Received and processed payment transactions and ensure the accuracy of daily payment report.
Assisted the Account Executives with customer service, Will Call requests, send tickets, processing of urgent orders, and resolving of pressing issues.
Assisted the Ticket Office personnel with miscellaneous duties.
Answered telephone calls, responding to emails, calling customers, participating in meetings, etc.
Experienced in customer service, retail or museum environment preferred.
Delivered welcoming, knowledgeable, excellent customer service to create a memorable visitor experience.
Experience
2-5 Years
Level
Executive
Education
GED
Ticket Office Assistant Resume
Objective : Ticket Office Assistant is Maintaining general idea of upcoming events and basic knowledge of what is happening within dept. Answering telephones in a courteous, professional and prompt manner while providing any necessary follow-up to ensure that the caller is competently assisted. Helping with walk up sales and general questions presented at ticket office windows. Assisting Visitor Experience Coordinator answering/returning calls made to the museum's visitor information line.
Skills : Coordinating, Visiting.
Description :
Adhered to all museum ticketing policies with regards to complimentary and third party issued admissions.
Fostered engagement by staying informed of daily activities relating to the iconic Frank Lloyd Wright building, permanent collections, and special exhibitions.
Proactively adapted to change, be it changes within the museum or the changing needs of our audience.
Encouraged initial and repeat visitation while supporting continued engagement.
Sold and redeem museum admissions using mobile technology or over the phone if necessary.
Assisted visitors in finding the correct queue when necessary for timed entry admissions/events. Verified if tickets have been or need to be purchased.
Welcomed visitors and inform them of museum policies, daily museum programming/activities, provide wayfinding instructions and encourage engagement through downloadable materials.
Experience
2-5 Years
Level
Executive
Education
MS
Ticket Office Assistant Resume
Objective : Ticket Office Assistant is Maintaining a positive attitude toward performing job duties and working with other staff members; Exhibiting professional decorum at all times while representing Kansas Athletics, including routine events and meetings that occur outside of the office and on the road; Maintaining the confidentiality of all information obtained while an employee of Kansas Athletics including all private, confidential, or sensitive information and ensuring compliance with FERPA, HIPAA, and other applicable regulations.
Skills : Public Programming, Athletics.
Description :
Promoted and sold museum memberships of various categories using knowledge of member incentives/benefits, openings, and special programs.
Promoted purchase of CityPASS when applicable.
Assisted with set up of outdoor signage, ticketing and queuing areas, prior to museum opening.
Maintained Visitor Experienced specific areas throughout the day to ensure all informational materials are readily available.
Cleared all areas for evening public/private events when applicable.
Verified cash drawer at the beginning of each shift, count out at the end of each shift and maintain an accurate cash drawer throughout the day. Support Supervisor with research into overages and shortages.
Assisted Box Office and Education with ticketing for afterhours public programming.
Experience
2-5 Years
Level
Executive
Education
GED
Ticket Office Assistant Resume
Objective : As a Ticket Office Assistant is Adhering to University, Big 12 Conference, Kansas Athletics and NCAA policies and procedures; Maintaining knowledge of departmental activities, sports schedules and procedures; Fostering cooperative working relationships with immediate supervisor and staff members who work within or outside his/her work unit;
Supporting the athletics departmental goals and philosophies as described by the Director of Athletics, and work to achieve and uphold the departments mission statement and core values.
Skills : Ticket Office, Application Management.
Description :
Attended and participated in departmental trainings and exhibition tours.
Completed mandatory readings of educational, digital and press materials.
Kept Supervisor informed of any visitor feedback, positive or negative.
Answered inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints.
Routed calls, emails, and tickets to appropriate back-office individuals and groups as needed.
Communicated with the applicant throughout the lifecycle of the application process (approval, lease signing, move-in scheduling) and may include email and inbound/outbound phone calls.
Represented the company to prospective applicants, real estate agents and brokers in a courteous and professional manner – always putting customer service first.
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