Assistant Hotel Manager Resume Samples

The main duty of an Assistant Hotel Manager is to provide administrative and operational support to the Hotel Managers. The day-to-day duties are listed on the Assistant Hotel Manager Resume as – handling correspondence, taking phone calls; assigning tasks; doing paperwork; monitoring staff; making necessary decisions related to the assigned division; monitoring the tasks of personnel and workers; handling customer complaints and compliments; welcoming guests and customers; assisting the hotel manager in managing the security of the guests, and promoting the services of the department.

To become an assistant to the Hotel Manager, the person should gain a college degree in hotel or restaurant management. Besides, the candidate should demonstrate the following skills and abilities – systematic and organized approach; patience and self-motivation skills; confident and hardworking nature; excellent verbal and written communication skills; multi-tasking skills; and the ability to work under pressure.

 

Assistant Hotel Manager Resume example

Assistant Hotel Manager Resume

Summary : Dedicated, enthusiastic, and results-oriented individual with over 7 years of Assistant Hotel Manager experience. Proven success in the areas of project management, employee access compliance and coordination, system administration, training, education, customer service, and hospitality.

Skills : Excel, Word, PowerPoint, Property Management, Time Management SKils.

Description :

    1. Assisted in day to day hotel operations.
    2. Made the necessary decisions needed to ensure all hotel rules and policies are implemented.
    3. Maintained room inventory on all extranet sites.
    4. Uploaded and kept current all room rates in the reservation system.
    5. Walked the property and rooms making sure everything is up to hotel standards.
    6. Maintained all timeshare and condo owner accounts.
    7. Assisted the GM in the hiring and training of new employees.
    8. Handled all marketing for the property, including maintaining all social media sites.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA In Psychology


Assistant Hotel Manager Resume

Summary : To secure an Assistant Hotel Manager position with a growing company that offers a challenge, accountability, and an opportunity for growth. Maintain communication and quality working relationships.

Skills : Scheduling Appointments, Customer Service, Front Desk Operations.

Description :

    1. Managed a 158 room full-service boutique hotel.
    2. Processed guest payments for room charges, food and beverage charges, and phone charges.
    3. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
    4. Recommended top dining and entertainment options for guests in the area.
    5. Balanced all rebates and other miscellaneous charges.
    6. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
    7. Monitored room availability using Computer. Delivered requested items to guests' rooms.
    8. Processed credit card transactions during the checkout process.
    9. Referred guests to local restaurants and recommended attractions in the area.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
High School Diploma


Assistant Hotel Manager Resume

Summary : Highly qualified Assistant Hotel Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and the collaborative environment on which your company prides itself.

Skills : Multitasking, Time Management Skills.

Description :

    1. Ensured AAA Four Diamond rating was preserved and maintained.
    2. Oversaw all departments within hotel operations, Food and Beverage, Banquets, Catering, Housekeeping, Maintenance, Guest Services, Bell Desk, Valet parking, Convention Services.
    3. Maintained annual revenue and labor guidelines to ensure successful and efficient operations.
    4. Responsible for coordinating and corresponding with all hotel, casino, and sales management on all accommodations for the casino, FIT, and convention guests.
    5. Accountable for achieving the highest possible daily occupancy.
    6. Processed accounting information as required for group programs upon their departure.
    7. Performed any special projects required by superiors with accuracy and efficiency.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Assistant Hotel Manager Resume

Summary : To secure an Assistant Hotel Manager position where I can use office management and hospitality experience. Able to work under pressure, telephone etiquette, problem-solving, and availability for work in shifts.

Skills : Inventory Management, Performance Evaluations, Guest Service.

Description :

    1. Served as the main person responsible for the satisfaction, safety and security of the building, guests, and employees in the absence of the general manager.
    2. Delegated duties to staff to ensure brand standards are being followed and deliver new brand initiatives to hotel employees.
    3. Managed hotel Property Management System by serving as the main point of contact for upgrades, replacement, and programming of features not previously used by the property.
    4. Managed the MICROS database for a hotel by ensuring that price accuracy, providing user support, building menus, and ensuring functionality.
    5. Served as an in-house expert for all hotel systems and serves as the first point of contact to provide connections to hotel systems.
    6. Managed human resource efforts of the hotel through talent acquisition and retention, monitoring employee payroll, and training.
    7. Developed forecasts and budgets for payroll and other controllable items to maximize profit and made adjustments based on the forecast.
    8. Responsible for developing strategies that lead to solutions that ensure customer satisfaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Assistant Hotel Manager Resume

Summary : Over 20 years as an Assistant Manager in hotel and retail experience. Implementing superior customer satisfaction and decision-making skills, ability to analyze and perform all secure work assignments by utilizing logic, reasoning, and excellent communication skills.

Skills : Revenue Management, Customer Service, Front Desk Operations.

Description :

    1. Responsible for supporting the Director of Hotel Operations and Hotel Manager with daily hotel operations.
    2. Responsible for ensuring guest satisfaction responded to all guest complaints.
    3. Maintained sales groups along with obtaining new groups for hotel revenue.
    4. Assisted the hotel's housekeeping manager to maintain the department and provide quality maid service.
    5. Handled all chargebacks and nightly audits for the hotel.
    6. Established standards and procedures for work of front office staff and housekeeping staff, and work schedules to ensure adequate service.
    7. Evaluated associate's performance in accordance with the company's policies and procedures.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Hospitality

Assistant Hotel Manager Resume

Summary : Assistant Hotel Manager professional with a 20+year track record in building strong relationships with customers and mentoring and training teams while implementing business expansion strategies in highly competitive environments. 

Skills : Customer Relations, Interpersonal Skills, Leadership Skills.

Description :

    1. Provided direct supervision to a staff of 30 waiters and 3 middle managers within a dining room setting with 460 guests.
    2. Performed administrative functions, such as gathering and evaluating reports for inventory, preparing training
    3. Completed weekly emergency training.
    4. Obtained selection as a deck leader for safety drills on the vessel, responsible for the safety of passengers and crew.
    5. Worked closely with the executive chef in charge of the special dietary needs of guests.
    6. Properly coordinated and planned special events in line with the CDC and Food and Drug.
    7. Addressed customer challenges and requests within the company and departmental guidelines.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
GED

Assistant Hotel Manager Resume

Summary : Goal-oriented professional with expertise in hospitality management, market management, vendor relations, profit & loss management, and guest service operations. To assist in all positions in hotels and restaurants to include Restaurant, Hotel Front Desk, and Housekeeping. 

Skills : Team Building, Customer Service, Effective Communication Skills, Budgeting.

Description :

    1. Created design schedules that maintain employee satisfaction while meeting business requirements and operating within budget.
    2. Implemented achievement-based incentive programs that maximize staff performance.
    3. Resolved guest concerns utilizing the 15 Service Basics to protect current and future revenue sources and ensure total guest satisfaction.
    4. Developed and implemented a cigar program, bringing high-quality products to the resort and raising sales 100%.
    5. Reduced work-related injuries as well as maximizing overall guest and employee safety through promoting heightened awareness. 
    6. Maintained constant balance of property petty cash account. 
    7. Maintained records and prepared periodic activity and personal reports for review by management.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Assistant Hotel Manager Resume

Headline : As an Assistant Hotel Manager to help the hotel manager complete all activities related to the operations of a hotel, ensuring the establishment works as smoothly as possible and provide backup support for all aspects of the Hotel operations.

Skills : Process Improvement, Risk Management, Operational ActivitiesGuest Registration.

Description :

    1. Reduced average contract expenses by 15% through aggressive negotiations with vendors.
    2. Compiled financial reports pertaining to cash receipts, expenditures, and profit and loss.
    3. Prepared program operating budgets and other financial performance reports.
    4. Cross-trained and backed up other customer service managers.
    5. Investigated and resolved customer inquiries and complaints in a timely manner.
    6. Scheduled staff shifts to cover peaks and lulls in customer inquiries.
    7. Trained staff on operating procedures and company services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In Administration

Assistant Hotel Manager Resume

Summary : Seeking full-time employment as an Assistant Hotel Manager. To supervise the smaller departments or various divisions in the hotel. 

Skills : Scheduling Appointments, Multitasking, Time Management Skills.

Description :

    1. Supervised front office relations which included handling all guest complaints and ensuring 100% customer service satisfaction.
    2. Examined and analyzed accounting records and daily deposits.
    3. Organized accommodations for tour groups.
    4. Prepared financial reports, including monthly and annual budgets.
    5. Prepared weekly staff schedules.
    6. Developed standard hotel operating procedures for new hires.
    7. Prepared weekly operational and P&L reports.
    8. Generated weekly payroll, monthly, and annual budget costs.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Assistant Hotel Manager Resume

Headline : Over 15 years of management experience ranging from grocery store management to hotel management. Interested in continuing a management position within the company.

Skills : Microsoft Office, Adobe Photoshop, CPR Certified, Good Communication Skills.

Description :

    1. Managed room inventory to ensure maximum occupancy and revenue.
    2. Reviewed and resolved dispute accounts and Housekeeping discrepancies.
    3. Prepared a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift.
    4. Managed and lead 30+ Front Desk Agents.
    5. Finalized production of the Front Office Reports.
    6. Ensured all service standards were met and coached/counseled as necessary.
    7. Processed payroll for all front desk agents.
    8. Ran and updated revenue reports for the hotel.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts