Assistant Service Manager Resume Samples

An Assistant Service Manager is accountable for providing support to managers at a customer service center by accomplishing various duties such as – maintaining inventories of spare parts, maintaining daily service report, enforcing rules pertaining to service in the facility, and administering payroll. The Assistant Service Manager Resume also gives a list of the following duties and tasks – handling all concerns of the customer in a courteous manner, ensuring the drive aisle and write up area is organized and neat, participating in training initiatives and performing all activities of the Service Manager in his/her absence.

A successful resume should highlight these skills – the ability to read, write and transcribe data accurately, strong communication skills, ability to mentor and participate in performance management, and the competency to perform multiple tasks. Eligible resumes should display in the resume a degree in the relevant areas of work.

 

Assistant Service Manager Resume

Headline : I have 18 years experience in the electrical field, 14 of those being in a supervisory capacity. My positive attitude and ability to work well with others as well as my willingness to increase my knowledge in the electrical field would be an asset to any company.

Skills : Microsoft Office, Organization, Personnel Management.

Description :

    1. Listen and show sensitivity to customers and partners concerns and handle issues in a professional and effective manner.
    2. Assist in maintaining company sanitation standards.
    3. Monitor and manage potential shrink.
    4. Ensures Standard Operating Procedure compliance in the service department.
    5. Perform all duties of checker and customer service assistant as well as assist with Business Center transactions as needed.
    6. Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
    7. Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
    8. Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business


Assistant Service Manager Resume

Summary : Hardworking and adaptable service professional with extensive experience in all facets of automotive service operations including customer service, dispatching and scheduling, and warranty administration. Demonstrated record of success in improving department profitability Skilled repair technician capable of assisting in diagnosing and resolving vehicle problems Proven record of building rapport with clients, securing satisfaction and repeat business.

Skills : Experienced Using Computer Operating System Reynolds.

Description :

    1. Served customers on several different platforms, worked directly with technicians to maintain the highest repair/maintenance standards, and managed the shop schedule as well as the meeting of repair/maintenance deadlines.
    2. Assisted customers by answering questions and helping resolve basic customer concerns over the phone, preparing written and vocal repair/maintenance quotes, scheduled appointments and efficiently met repair/maintenance deadlines, actively delivered repaired/maintained vehicle to customer while explaining work performed, and followed up with customers' after their vehicle had left the dealership.
    3. Created clear and concise work orders, completely describing the customers concerns and vehicle operational symptoms.
    4. Worked directly with, and oversaw, repair/maintenance work being performed in to provide help to technician as well as job quality control.
    5. Performed multiple job tasks, sometimes at the same time, in order to maintain overall work efficiency.
    6. Coordinated courtesy rides, to and from the dealership, as well as delivery of vehicles with dealership courtesy drivers.
    7. Worked in cooperation with multiple dealership departments in order to streamline repair/maintenance needs of vehicles/customers in each department.
    8. Communicated, directly, with Auto Insurance companies as well as extended repair warranty companies to determine potential of coverage of vehicle repairs.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Degree


Assistant Service Manager Resume

Objective : To obtain full time, long term employment within a thriving, successful, motivated organization in order to display my leadership, superior people skills, and ability to perform at high level in extremely high pressure situations.

Skills : CRM, Customer Service, Inventory Management, Sales, Marketing, Microsoft Word, Scheduling.

Description :

    1. Supported the Service Manager with office management and service scheduling.
    2. Actively maintained work orders and quotes in the AS400 service system, assigned job duties to the mechanics based on their area of expertise and shop work load.
    3. Continuously reprioritized the shop work load to ensure that drop in customers was serviced in a timely manner.
    4. Maintained constant communication with customer's regarding the status of their equipment through phone calls and email.
    5. Processed daily timesheets for easy payroll processing and job costing.
    6. Reviewed work orders for accuracy.
    7. Detailed the work order and billed customers on a regular basis to maintain constant cash flow.
    8. Active member of the Safety Committee.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Assistant Service Manager Resume

Objective : Motivated self-starter and bronze certified service advisor with experience in customer service, mechanic experience for 6 plus years, daily hands on with heavy machinery and hydraulic systems. Proven ability to work with difficult situations and provide a high-level service to clients.

Skills : ADP, ASI, UCS, Reynolds & Reynolds.

Description :

    1. Ascertain automotive problems & services by listening to customer's descriptions of Symptoms, clarify description of problems, conducting inspections.
    2. Checking vehicle maintenance records.
    3. Examining service Schedules.
    4. Verify warranty & service contract coverage by examine records & peppers, explaining provisions & exclusions.
    5. Develop estimates by costing material, supplies & labor, calculating customer's payment including deductibles.
    6. Prepare repair orders by describing symptoms, problems and causes discovered, as well as repairs and services required.
    7. Obtain approval signatures, entering Ro into database system.
    8. Maintain customer report by explaining estimates and expected return of vehicle.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Degree

Assistant Service Manager Resume

Objective : Experienced automotive service sales and mechanical warranty claims adjusting with an extensive automotive service background. ASE Certified A4, A5, & C1 Extended Warranty Claim Adjustor Automotive Service/Store Manager Computer proficient; multiple softwares Professional and courteous National network of parts suppliers Excellent repair and mechanical service knowledge Proven service sales and customer retention.

Skills : Volunteer Firefighter/EMT.

Description :

    1. List customer concerns and ask additional questions to assist technicians in diagnosing and resolving customer concerns.
    2. Verify vehicle warranties using TIS and Dealer Daily and explain fee structure and coverage.
    3. Schedule customer appointments and prepare accurate and detailed repair orders and describe customer concerns, known issues and likely causes along with services and repairs needed.
    4. Maintain high levels of customer service at all times by taking care of customer needs while in the dealership or with rental service for more extensive repairs.
    5. Continuously increasing knowledge of dealer services, fees and vehicle repair needs through the dealer online learning center.
    6. Update customer records in Reynolds and Reynolds with mileage, service, and repairs information.
    7. Develop and prepare repair estimates & service campaigns, in return keep customers informed of changes.
    8. Up-sold services to customers through known issues and unknown issues though inspections.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Degree

Assistant Service Manager Resume

Objective : I am a highly enthusiastic customer service professional with 8 years of customer relations experience. I am personable, responsible, and a solid team player with an upbeat and positive attitude. I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the company's success. Core Strengths Strong organizational skills Adaptive team player Active listening skills Energetic work attitude Courteous demeanor Sharp problem solver.

Skills : Microsoft, Fast Learner, Account Management, Billing,.

Description :

    1. Provide customers with care of their vehicles by being on the front line to address customer concerns and primary complaints of vehicle.
    2. Managed three technicians' daily schedules.
    3. Contacted customers daily to assist in scheduling, warranty repairs, quotes and followed-up.
    4. Ability to read customers needs when providing reports of mechanical failures or preventative maintenance.
    5. Utilized tools to help educate the customer on their vehicles.
    6. Ensured customers were taken care of by verifying parts were in stock, correct, or arrived on time.
    7. Scheduled repairs to allow technician appropriate time to complete repairs.
    8. Informed customers of the repair process and time.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AAS

Assistant Service Manager Resume

Objective : Professional automotive, diesel and industrial technician with the desire, knowledge and skills required to diagnose and repair malfunctions in mechanical and electrical systems.

Skills : Microsoft Office, Computer Skills, Communication.

Description :

    1. Provided effective guidance regarding the parts and service operations including: planning, developing and organizing an efficient work force to achieve customer satisfaction, required profit and projected sales volume.
    2. Ensured intra-company relations to strengthen positive, constructive and cooperative work habits and attitudes.
    3. Worked directly with the service manager to profitably grow the truck shop services business, promote excellent customer relations, safe work practices and efficient operational procedures to insure quality work.
    4. Advised service manager and made recommendations concerning workload planning, customer relations and workload distribution.
    5. Identified scope of service repair and necessary resources to ensure completion of jobs.
    6. Established promise dates and service priority.
    7. Determined warrantable repairs and established appropriate warranty accounts.
    8. Updated customers and service manager on progress of repairs and/or changes in service plans.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Assistant Service Manager Resume

Objective : Seeking a challenging position requiring excellent business management and/or sales skills in an upbeat environment.

Skills : F.C.C. Licensed, Microsoft Word, Excel, PowerPoint, Office, Outlook, Mac OSX And Some Linux, A.S.E. Certified Parts Specialist, Commercial Part's, Auto & Large Truck, Forklift Operator, Windows And Mac Based PC Skill, Operation And Minor Programming.

Description :

    1. Managed hours sold and performed all scheduling duties for my customers & technicians.
    2. Was paid a weekly salary plus bonus & commissions based on total hours per repair order, parts sales & additional recommended services.Also received various spiffs based on different sales drives and upsells.
    3. Ascertain automotive problems & services by listening to customer's description of Symptoms, clarify description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules.
    4. Verify warranty & service contract coverage by examining records & papers, explaining provisions & exclusions.
    5. Develop estimates by costing material, supplies & labor, calculating customer's payment including deductibles.
    6. Prepare repair orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required.
    7. Obtain approval signatures, entering RO into database system.
    8. Maintain customer report by explaining estimates and expected return of vehicle, obtain customers approval of estimates, obtain and provide contact telephone numbers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Degree

Assistant Service Manager Resume

Objective : To gain a career opportunity with the potential for growth and advancement in the automotive industry. I look to bring the knowledge and experience I currently have to improve the daily operations of the business.

Skills : Microsoft Office, Outlook, Reynolds&Reynolds, ADP, KARMA.

Description :

    1. Generating repair orders, estimates and quotes for future and existing customers.
    2. Scheduling appointments.
    3. Always ensure to follow-up with my clients during and post-service visits.
    4. Educated and directed customers towards appropriate solutions for their vehicles.
    5. Engaged with English- and Spanish-speaking customers in maintaining the condition of their vehicles.
    6. Verifying warranty and service contracts coverage.
    7. Trained new employees on Service Department protocol, steps and procedures within the dealership.
    8. Guaranteeing proper pay for service technicians.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Project Management

Assistant Service Manager Resume

Objective : Results-oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Able to adapt in any situation and not bulked by pressure.

Skills : Management, Transportation, Customer Service.

Description :

    1. Successfully managed the activities of 8 team members in multiple locations.
    2. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
    3. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
    4. Followed checklists to verify that all important parts were examined.
    5. Examined vehicles to determine the extent of damage or malfunctions.
    6. Communicated with customers regarding vehicle issues and potential repairs.
    7. Operated pneumatic tools and air compressors.Maintained a 90% customer service satisfaction rating.
    8. Repaired and replaced radiators and water pumps.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Assistant Service manager Resume

Objective : Accomplished and energetic Automotive Service Advisor with a solid history of achievement in Automotive Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer Retention, Customer Satisfaction and Customer Retail Sales.

Skills : Microsoft office, Excellent verbal and written communication skills.

Description :

    1. Greeting customers and scheduling service appointments Cataloguing customers concerns and comments Writing service orders and descriptions of problems and repairs Translating customers' repair problems into standard repair terminology.
    2. Explaining repairs to customers Test-driving vehicles to confirm service repairs Estimating the cost and time needed for repairs Handling customer complaints Use computers for various applications, such as database management or word processing.
    3. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
    4. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    5. Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
    6. Works closely with customers and technicians to identify customer concerns. Examine vehicles to determine extent of damage or malfunctions.
    7. Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
    8. Test and adjust repaired systems to meet manufacturers' performance specifications.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Degree

Assistant Service Manager Resume

Summary : High energy, innovative, customer satisfaction focused manager seeks position that best utilizes my talents and experience.

Skills : Microsoft office, reynolds, ADP, Salesforce, Excel, Web Design, SEO, Google Analytics, Google Docs, Google Adwords, Google Webmaster Tools, Real Estate.

Description :

    1. Oversee and help manage a team of ten technicians and support staff for day to day operations.
    2. Prepare repair orders by communicating with customers and then describing symptoms, problems, and causes discovered, as well as repairs and services required.
    3. Develop estimates by costing materials, supplies, and labor; calculating customer's payment.
    4. Reliably exceeds customer's expectations by using excellent time management skills with the ability multitask in an extremely fast pace working environment.
    5. Maintain a high number of service advocates due to ability to satisfy each desired need, building relationships and trust.
    6. Always creating a wonderful customer "experience." Maintain a tight time schedule and deadlines for many customers each day overcoming frequent unforeseen obstacles and objections.
    7. Train all new coming service department employees to company standards giving clear explanations how coordination with a team helps exceed customer expectations and sales goals.
    8. Actively seeks opportunities to better professional development.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Degree

Assistant Service Manager Resume

Objective : Involved in collegiate level DECA volunteer work. Involved in multiple volunteering and Excel opportunities offered by Northwood University. Skilled at customer service, public speaking, and working under pressure. Ability to work well in, and adapt, to new surroundings and people. Enthusiastic and very open-minded about new opportunities that may be offered. Fluent in Microsoft Word, Excel, and Powerpoint.

Skills : Hvac, Electrical, Plumbing And Carpentry.

Description :

    1. Supervising and Scheduling Preventive Maintenance of all units, public spaces, equipment, tools, appliances, machinery and vehicles by company maintenance staff and/or contractors.
    2. Supervise, Schedule and/or assist weekly apartment make-ready and Service Request schedules.
    3. Oversee the complete turnover of vacant unit to be made ready for new move ins which may include but not limited to scheduling contractors for painting, maintenance staff for punch and turn and touch up cleaning.
    4. Work with the office team and Community Manager which may include but not limited to walking apartments, move-in/move-out reports.
    5. Assist in keeping track of inventory and the ordering of new tools, parts and appliances.
    6. Repair/replace appliances, plumbing systems, air conditioning, heating, electrical systems, and any apartment material, maintenance requests within scope of management responsibility.
    7. Tour property daily to look for needed maintenance and liability hazards and report to Service and Community Manager.
    8. Walk all vacancies to determine make-ready needs Repair hazards or assign completion of these tasks to the Maintenance Technicians.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AAS

Assistant Service Manager Resume

Summary : To obtain employment in a growing sales/service market where I can use my skills in sales, management and customer service to provide a mutually beneficial relationship, resulting in bottom line profits.

Skills : Microsoft Office, Construction, Budget Management, Budget Development, Customer Service, Computer Skills.

Description :

    1. Coding and reporting of HUD specific deficiencies associated with manufactured homes.
    2. Worked closely with Skyline dealers and retail customers to solve warranty issues as quickly as possible.
    3. Response and provision of warranty service for manufactured homes throughout the northeast region of the United States.
    4. Assignment and prioritization of technicians to various problems, and ordering parts and materials for specific jobs.
    5. Worked with Purchasing Department in conducting plant inventories.
    6. Utilized UPS WorldShip to ship various parts and materials to dealer and service network.
    7. Implementation of a computer-based service program and the development of various reports used to track classes of manufactured housing problems.
    8. Conversant in Microsoft Office applications and numerous other computer- and internet- based applications including CAD and mapping systems.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Arts

Assistant Service Manager Resume

Objective : Learning is a very important part of my interest in my work. I aim to obtain a full-time position which offers a stimulating if not challenging learning experience, opportunity for advancement, as well as overtime.

Skills : Over 15 years of Retail Management.

Description :

    1. Identify client service requests and create work orders in Service CEO.
    2. Assist with Technician's Daily Work Schedules (DWS) by ensuring parts are available and pulled for the days jobs.
    3. Assist with Technician support calls coming from the field.
    4. Receiving and addressing client concerns/issues through incoming phone calls and other means.
    5. Assistant Service Manager will diagnose client problems, recommend corrective services and sell additional services over the phone as well as face to face when appropriate Handle Weekly Service prioritizing and scheduling w/ input from the Service Manager.
    6. Picking up and dropping off of materials needed for jobs on occasion.
    7. Creating estimates, communicating those estimates with the customer, and selling the jobs.
    8. Contacting past due accounts and collecting monies owed as required.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Degree