Assistant Service Manager Resume Samples

Description :

1. Listen and show sensitivity to customers and partners concerns and handle issues in a professional and effective manner.
2. Assist in maintaining company sanitation standards.
3. Monitor and manage potential shrink.
4. Ensures Standard Operating Procedure compliance in the service department.
5. Perform all duties of checker and customer service assistant as well as assist with Business Center transactions as needed.
6. Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
7. Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
8. Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.

Experience

5-7 Years

Level

Executive

Education

Business

Description :

1. Served customers on several different platforms, worked directly with technicians to maintain the highest repair/maintenance standards, and managed the shop schedule as well as the meeting of repair/maintenance deadlines.
2. Assisted customers by answering questions and helping resolve basic customer concerns over the phone, preparing written and vocal repair/maintenance quotes, scheduled appointments and efficiently met repair/maintenance deadlines, actively delivered repaired/maintained vehicle to customer while explaining work performed, and followed up with customers' after their vehicle had left the dealership.
3. Created clear and concise work orders, completely describing the customers concerns and vehicle operational symptoms.
4. Worked directly with, and oversaw, repair/maintenance work being performed in to provide help to technician as well as job quality control.
5. Performed multiple job tasks, sometimes at the same time, in order to maintain overall work efficiency.
6. Coordinated courtesy rides, to and from the dealership, as well as delivery of vehicles with dealership courtesy drivers.
7. Worked in cooperation with multiple dealership departments in order to streamline repair/maintenance needs of vehicles/customers in each department.
8. Communicated, directly, with Auto Insurance companies as well as extended repair warranty companies to determine potential of coverage of vehicle repairs.

Experience

7-10 Years

Level

Management

Education

Degree

Description :

1. Supported the Service Manager with office management and service scheduling.
2. Actively maintained work orders and quotes in the AS400 service system, assigned job duties to the mechanics based on their area of expertise and shop work load.
3. Continuously reprioritized the shop work load to ensure that drop in customers was serviced in a timely manner.
4. Maintained constant communication with customer's regarding the status of their equipment through phone calls and email.
5. Processed daily timesheets for easy payroll processing and job costing.
6. Reviewed work orders for accuracy.
7. Detailed the work order and billed customers on a regular basis to maintain constant cash flow.
8. Active member of the Safety Committee.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Ascertain automotive problems & services by listening to customer's descriptions of Symptoms, clarify description of problems, conducting inspections.
2. Checking vehicle maintenance records.
3. Examining service Schedules.
4. Verify warranty & service contract coverage by examine records & peppers, explaining provisions & exclusions.
5. Develop estimates by costing material, supplies & labor, calculating customer's payment including deductibles.
6. Prepare repair orders by describing symptoms, problems and causes discovered, as well as repairs and services required.
7. Obtain approval signatures, entering Ro into database system.
8. Maintain customer report by explaining estimates and expected return of vehicle.

Experience

0-2 Years

Level

Entry Level

Education

Degree

Description :

1. List customer concerns and ask additional questions to assist technicians in diagnosing and resolving customer concerns.
2. Verify vehicle warranties using TIS and Dealer Daily and explain fee structure and coverage.
3. Schedule customer appointments and prepare accurate and detailed repair orders and describe customer concerns, known issues and likely causes along with services and repairs needed.
4. Maintain high levels of customer service at all times by taking care of customer needs while in the dealership or with rental service for more extensive repairs.
5. Continuously increasing knowledge of dealer services, fees and vehicle repair needs through the dealer online learning center.
6. Update customer records in Reynolds and Reynolds with mileage, service, and repairs information.
7. Develop and prepare repair estimates & service campaigns, in return keep customers informed of changes.
8. Up-sold services to customers through known issues and unknown issues though inspections.

Experience

2-5 Years

Level

Junior

Education

Degree

Description :

1. Provide customers with care of their vehicles by being on the front line to address customer concerns and primary complaints of vehicle.
2. Managed three technicians' daily schedules.
3. Contacted customers daily to assist in scheduling, warranty repairs, quotes and followed-up.
4. Ability to read customers needs when providing reports of mechanical failures or preventative maintenance.
5. Utilized tools to help educate the customer on their vehicles.
6. Ensured customers were taken care of by verifying parts were in stock, correct, or arrived on time.
7. Scheduled repairs to allow technician appropriate time to complete repairs.
8. Informed customers of the repair process and time.

Experience

2-5 Years

Level

Junior

Education

AAS

Description :

1. Provided effective guidance regarding the parts and service operations including: planning, developing and organizing an efficient work force to achieve customer satisfaction, required profit and projected sales volume.
2. Ensured intra-company relations to strengthen positive, constructive and cooperative work habits and attitudes.
3. Worked directly with the service manager to profitably grow the truck shop services business, promote excellent customer relations, safe work practices and efficient operational procedures to insure quality work.
4. Advised service manager and made recommendations concerning workload planning, customer relations and workload distribution.
5. Identified scope of service repair and necessary resources to ensure completion of jobs.
6. Established promise dates and service priority.
7. Determined warrantable repairs and established appropriate warranty accounts.
8. Updated customers and service manager on progress of repairs and/or changes in service plans.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Managed hours sold and performed all scheduling duties for my customers & technicians.
2. Was paid a weekly salary plus bonus & commissions based on total hours per repair order, parts sales & additional recommended services.Also received various spiffs based on different sales drives and upsells.
3. Ascertain automotive problems & services by listening to customer's description of Symptoms, clarify description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules.
4. Verify warranty & service contract coverage by examining records & papers, explaining provisions & exclusions.
5. Develop estimates by costing material, supplies & labor, calculating customer's payment including deductibles.
6. Prepare repair orders (RO) by describing symptoms, problems and causes discovered, as well as repairs and services required.
7. Obtain approval signatures, entering RO into database system.
8. Maintain customer report by explaining estimates and expected return of vehicle, obtain customers approval of estimates, obtain and provide contact telephone numbers.

Experience

2-5 Years

Level

Junior

Education

Degree

Description :

1. Generating repair orders, estimates and quotes for future and existing customers.
2. Scheduling appointments.
3. Always ensure to follow-up with my clients during and post-service visits.
4. Educated and directed customers towards appropriate solutions for their vehicles.
5. Engaged with English- and Spanish-speaking customers in maintaining the condition of their vehicles.
6. Verifying warranty and service contracts coverage.
7. Trained new employees on Service Department protocol, steps and procedures within the dealership.
8. Guaranteeing proper pay for service technicians.

Experience

2-5 Years

Level

Junior

Education

Project Management

Description :

1. Successfully managed the activities of 8 team members in multiple locations.
2. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
3. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
4. Followed checklists to verify that all important parts were examined.
5. Examined vehicles to determine the extent of damage or malfunctions.
6. Communicated with customers regarding vehicle issues and potential repairs.
7. Operated pneumatic tools and air compressors.Maintained a 90% customer service satisfaction rating.
8. Repaired and replaced radiators and water pumps.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Greeting customers and scheduling service appointments Cataloguing customers concerns and comments Writing service orders and descriptions of problems and repairs Translating customers' repair problems into standard repair terminology.
2. Explaining repairs to customers Test-driving vehicles to confirm service repairs Estimating the cost and time needed for repairs Handling customer complaints Use computers for various applications, such as database management or word processing.
3. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
4. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
5. Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
6. Works closely with customers and technicians to identify customer concerns. Examine vehicles to determine extent of damage or malfunctions.
7. Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
8. Test and adjust repaired systems to meet manufacturers' performance specifications.

Experience

2-5 Years

Level

Junior

Education

Degree

Description :

1. Oversee and help manage a team of ten technicians and support staff for day to day operations.
2. Prepare repair orders by communicating with customers and then describing symptoms, problems, and causes discovered, as well as repairs and services required.
3. Develop estimates by costing materials, supplies, and labor; calculating customer's payment.
4. Reliably exceeds customer's expectations by using excellent time management skills with the ability multitask in an extremely fast pace working environment.
5. Maintain a high number of service advocates due to ability to satisfy each desired need, building relationships and trust.
6. Always creating a wonderful customer "experience." Maintain a tight time schedule and deadlines for many customers each day overcoming frequent unforeseen obstacles and objections.
7. Train all new coming service department employees to company standards giving clear explanations how coordination with a team helps exceed customer expectations and sales goals.
8. Actively seeks opportunities to better professional development.

Experience

7-10 Years

Level

Management

Education

Degree

Description :

1. Supervising and Scheduling Preventive Maintenance of all units, public spaces, equipment, tools, appliances, machinery and vehicles by company maintenance staff and/or contractors.
2. Supervise, Schedule and/or assist weekly apartment make-ready and Service Request schedules.
3. Oversee the complete turnover of vacant unit to be made ready for new move ins which may include but not limited to scheduling contractors for painting, maintenance staff for punch and turn and touch up cleaning.
4. Work with the office team and Community Manager which may include but not limited to walking apartments, move-in/move-out reports.
5. Assist in keeping track of inventory and the ordering of new tools, parts and appliances.
6. Repair/replace appliances, plumbing systems, air conditioning, heating, electrical systems, and any apartment material, maintenance requests within scope of management responsibility.
7. Tour property daily to look for needed maintenance and liability hazards and report to Service and Community Manager.
8. Walk all vacancies to determine make-ready needs Repair hazards or assign completion of these tasks to the Maintenance Technicians.

Experience

2-5 Years

Level

Junior

Education

AAS

Description :

1. Coding and reporting of HUD specific deficiencies associated with manufactured homes.
2. Worked closely with Skyline dealers and retail customers to solve warranty issues as quickly as possible.
3. Response and provision of warranty service for manufactured homes throughout the northeast region of the United States.
4. Assignment and prioritization of technicians to various problems, and ordering parts and materials for specific jobs.
5. Worked with Purchasing Department in conducting plant inventories.
6. Utilized UPS WorldShip to ship various parts and materials to dealer and service network.
7. Implementation of a computer-based service program and the development of various reports used to track classes of manufactured housing problems.
8. Conversant in Microsoft Office applications and numerous other computer- and internet- based applications including CAD and mapping systems.

Experience

10+ Years

Level

Senior

Education

Arts

Description :

1. Identify client service requests and create work orders in Service CEO.
2. Assist with Technician's Daily Work Schedules (DWS) by ensuring parts are available and pulled for the days jobs.
3. Assist with Technician support calls coming from the field.
4. Receiving and addressing client concerns/issues through incoming phone calls and other means.
5. Assistant Service Manager will diagnose client problems, recommend corrective services and sell additional services over the phone as well as face to face when appropriate Handle Weekly Service prioritizing and scheduling w/ input from the Service Manager.
6. Picking up and dropping off of materials needed for jobs on occasion.
7. Creating estimates, communicating those estimates with the customer, and selling the jobs.
8. Contacting past due accounts and collecting monies owed as required.

Experience

0-2 Years

Level

Entry Level

Education

Degree