Bilingual Customer Service Resume Samples

The job description for the Bilingual Customer Service includes providing customer service support to customers in more than one language. The major tasks mentioned on the Bilingual Customer Service Resume include the following –processing customer orders and payments, making contacts with clients and providing them information about the service available, maintaining customer database, encouraging customers to buy additional products, understanding customer’s needs, managing customer’s needs, and complaints, translating documents, and handling responses efficiently.

To provide customer service in English and in a foreign language, employers expect these skills to the least – foreign language knowledge, strong customer service orientation, telephone etiquette, problem-solving skills, computer operation abilities, and attention to detail. Employers look for those candidates having a degree in a relevant area. Additionally, candidates are required to have a degree in a foreign language or at least be a native speaker of other languages other than English.

 

Bilingual Customer Service Resume example

Bilingual Customer Service Resume

Summary : Highly experienced seasoned business professional with wide-ranging expertise including negotiations with clients, sales, research, and customer service.

Skills : Customer Service, Bilingual, Billing, Data Entry.

Description :

    1. Create a report for lost, stolen or fraudulent accounts.
    2. Assist customers with questions regarding account statements, pending transitions, current balance and remaining credit (credit cards).
    3. Performed outbound and inbound calls and assisted customers with billing questions.
    4. Assisted customers with their orders by adding or removing phone, energy and/or internet services.
    5. Answering customer calls professionally, and helping customers with their cell phone bills and response to all there queries.
    6. Translated any information the customer gave about there concern.
    7. Participate in outbound phone call campaigns, providing the patient with sufficient information.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma


Bilingual Customer Service Rep. Resume

Headline : Seeking to obtain a position with a company where one is able to utilize education, experience, and unique abilities.

Skills : Bilingual, Cash Handling, Customer Service.

Description :

    1. Review patient account and back up documentation to determine the nature and extent of the problem and any actions taken by the patient or third-party payers.
    2. Communicate with a patient by phone and provide timely and accurate information to the patient in a clear and concise manner meeting daily, and dialer goals.
    3. Negotiate reasonable payment plans with the patient.
    4. Works closely with team leaders, client supervisors, credit departments, insurance departments, etc.
    5. Answering phone calls, and solving the problem from the Member Union.
    6. Responds to a variety of customer inquiries via inbound and outbound phone work, inbound and outbound correspondence and research.
    7. Utilizes automated system(s) and function(s) and may interface with other units in order to resolve customer inquiries in an effective and timely manner.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS


Bilingual Customer Service Associate Resume

Headline : Bilingual Customer Service is professional with a solid 6 years background. Poised, resourceful and adaptable to any office environment. Seeking a position where acquired knowledge and experience will be utilized with a well-established company.

Skills : Bilingual, MS Office, Customer Service.

Description :

    1. Consolidated and prioritized account data to change telephone interview service from poor to excellent rating.
    2. Managed client inquiries such as the operation of equipment maintenance, prices, re-orders and warranties by email or telephone and maintained excellent customer service.
    3. Performed and coordinated all orders fulfillment activities including order placement, order maintenance, contract review, customer inquiries, and order extending for customers.
    4. Communicated with sales and marketing team to meet and exceed overall sales objectives.
    5. Averaged 50 calls per day and accurately processed all customers' requests and returns and orders via telephone, fax, and e-mail.
    6. Consistently met and exceeded sales quotas and standards by cross-selling and up-selling products and services.
    7. Monitored open orders, incomplete orders, and backorders process on a daily basis.
    8. Managed and processed orders for the portfolio on a timely basis ensuring accuracy.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Bilingual Customer Service III Resume

Headline : Seeking to obtain a challenging and rewarding Customer Service position with a successful organization.

Skills : Microsoft and Mac Operating Systems, Microsoft Office, Outlook, SharePoint, Internet, Oracle.

Description :

    1. Place outbound calls to insured's, to schedule required home inspections.
    2. Receive incoming calls to schedule required home inspections.
    3. Provide high-quality customer service in the process of scheduling.
    4. Monitor the department's incoming voicemails and emails on scheduled days.
    5. Provided expertise claims support by reviewing, researching, investigating, negotiating and resolving all types of medical claims.
    6. Monitored delegated customer service issues to ensure timely and accurate resolution.
    7. Applied appropriate communication techniques when responding to customers.
    8. Placed outgoing phone calls to complete follow-up on customer service requests as necessary.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
AA

Jr. Bilingual Customer Service Resume

Objective : Seeking to obtain a position with an organization that can utilize skills and experience to enhance their productivity.

Skills : Bilingual, Computer Skills, Customer Service, Licensing Insurance Agent.

Description :

    1. Answer phone calls in English and Spanish regarding Insurance questions on their Policies.
    2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
    3. Check to ensure that appropriate changes were made to resolve customers' problems.
    4. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    5. Review insurance policy terms to determine whether a particular loss is covered by insurance.
    6. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
    7. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    8. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
HS

Bilingual Customer Service Support Resume

Objective : Looking to obtain employment with a solid company that will provide room for growth and an opportunity to use skills and acquire new skills throughout the career.

Skills : Communications, Quality Assurance, Graphic Design.

Description :

    1. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    2. Check to ensure that appropriate changes were made to resolve customers' problems.
    3. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
    4. Order tests that could determine the causes of product malfunctions.
    5. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
    6. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
    7. Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
    8. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associate

Bilingual Customer Service-Technical Resume

Objective : A strong professional leader with over 3 years of administrative, supervision and management experience; looking for a responsible position with an organization where one will be able to utilize education, professional skills, abilities and extensive experience for the betterment of the organization as well as provide professional advancement and growth.

Skills : Bilingual English & Spanish Microsoft Word Microsoft Excel.

Description :

    1. Investigate any discrepancies to make necessary corrections & adjustments.
    2. Expedite the delivery of shortages of products to facilitate flow in reliability.
    3. Process and determine credit issues as necessary.
    4. Maintained and updated all customer files and PO's processed throughout the day.
    5. Created a customized line of service and support for Hispanic clientele.
    6. Provide excellent customer service internally and externally.
    7. Enter data while navigating through TWIST, WF2, and other computer programs.
    8. Handling inbound and outbound calls and assisting customers and service providers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Bilingual Customer Service-Temp Resume

Objective : Bilingual and dedicated customer service representative. Motivated to maintain satisfaction and contribute to the success and growth of the company.

Skills : Bilingual, MS Office, Interpersonal & Communication Skills.

Description :

    1. Check to ensure that appropriate changes were made to resolve customers' problems.
    2. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
    3. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
    4. Confer with customers by telephone or in-person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
    5. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
    6. Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
    7. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Sr. Bilingual Customer Service Resume

Objective : Seeking a position where acquired knowledge and experience will be utilized with a well-established company.

Skills : Customer Service, Computer Skills, Bilingual Spanish, Multi-Tasking, Organization, Secretarial.

Description :

    1. Determine customers' financial services needs and prepare proposals to sell services that address these needs.
    2. Monitored customer preferences to determine the focus of sales efforts.
    3. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
    4. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
    5. Answer customers' questions about products, prices, availability, or credit terms.
    6. Quote prices, credit terms, or other bid specifications.
    7. Emphasize product features based on analyses of customers' needs and on the technical knowledge of product capabilities and limitations.
    8. Adhered to company guidelines with regard to customer sales.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AA

Bilingual Customer Service-Assistant Resume

Objective : Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skills : MS Office Proficient, Resourceful, Reliable, AS/400 Organized, Fluent in Spanish

Description :

    1. Efficiently performed insurance verification and pre-certification and pre-authorization functions.
    2. Confirmed patient information, collected copays and verified insurance.
    3. Thoroughly investigated past due invoices and minimized the number of unpaid accounts.
    4. Provided accurate and appropriate information in response to customer inquiries.
    5. Addressed customer service inquiries in a timely and accurate fashion.
    6. Built customer loyalty by placing follow-up calls for customers who reported product issues.
    7. Made outbound calls to remind clients on the billing account, and asked for payments, set up payment arrangements, took payments.
    8. Provided information on their file as per their request.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
HS

Bilingual Customer Service Resume

Objective : Seeking a position in the office management, accounting, or administrative assistant area. The position should require a variety of tasks, operating systems, hardware, software, word processing, and spreadsheet and database program use.

Skills : Data Entry, MS Office, Customer Service, Administration.

Description :

    1. Provide Customer service in a contact center in support of the government.
    2. Obtain client information by answering telephone calls, interacting with veterans using scripts, and verifying information.
    3. Reach out to veterans to provide them information on the program.
    4. Reach out to the health clinic to confirm appointments and provide them with any necessary documentation.
    5. Determine eligibility and appointments by comparing client information to requirements.
    6. Establish medical facility validation by entering client information and confirming locations.
    7. Help consumers with any product defects.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BBA