Bilingual Customer Service Resume Samples

Description :

1. Created a report for lost, stolen or fraudulent accounts.
2. Assisted customers with questions regarding account statements, pending transitions, current balance and remaining credit (credit cards).
3. Performed outbound and inbound calls and assisted customers with billing questions.
4. Assisted customers with their orders by adding or removing phone, energy and/or internet services.
5. Answered customer calls professionally, and helping customers with their cell phone bills and respond to all there queries.
6. Translated any information the customer gave about there concern.
7. Participated in outbound phone call campaigns, providing the patient with sufficient information.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Review patient account and back up documentation to determine the nature and extent of the problem and any actions taken by the patient or third-party payers.
2. Communicate with a patient by phone and provide timely and accurate information to the patient in a clear and concise manner meeting daily, and dialer goals.
3. Negotiate reasonable payment plans with the patient.
4. Works closely with team leaders, client supervisors, credit departments, insurance departments, etc.
5. Answer phone calls, and solving the problem from the Member Union.
6. Respond to a variety of customer inquiries via inbound and outbound phone work, inbound and outbound correspondence and research.
7. Utilize automated system(s) and function(s) and may interface with other units in order to resolve customer inquiries in an effective and timely manner.

Experience

5-7 Years

Level

Executive

Education

HS

Description :

1. Consolidated and prioritized account data to change telephone interview service from poor to excellent rating.
2. Managed client inquiries such as the operation of equipment maintenance, prices, re-orders and warranties by email or telephone and maintained excellent customer service.
3. Performed and coordinated all orders fulfillment activities including order placement, order maintenance, contract review, customer inquiries, and order extending for customers.
4. Communicated with sales and marketing team to meet and exceed overall sales objectives.
5. Averaged 50 calls per day and accurately processed all customers' requests and returns and orders via telephone, fax, and e-mail.
6. Consistently met and exceeded sales quotas and standards by cross-selling and up-selling products and services.
7. Monitored open orders, incomplete orders, and backorders process on a daily basis.
8. Managed and processed orders for the portfolio on a timely basis ensuring accuracy.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Placed outbound calls to insured's, to schedule required home inspections.
2. Received incoming calls to schedule required home inspections.
3. Provided high-quality customer service in the process of scheduling.
4. Monitored the department's incoming voicemails and emails on scheduled days.
5. Provided expertise claims support by reviewing, researching, investigating, negotiating and resolving all types of medical claims.
   
6. Monitored delegated customer service issues to ensure timely and accurate resolution.
7. Applied appropriate communication techniques when responding to customers.
8. Placed outgoing phone calls to complete follow-up on customer service requests as necessary.

Experience

5-7 Years

Level

Executive

Education

AA

Description :

1. Answer phone calls in English and Spanish regarding Insurance questions on their Policies.
2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
3. Check to ensure that appropriate changes were made to resolve customers' problems.
4. Determine charges for services requested, collect deposits or payments, or arrange for billing.
5. Review insurance policy terms to determine whether a particular loss is covered by insurance.
6. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
7. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
8. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Experience

2-5 Years

Level

Junior

Education

HS

Description :

1. Determine charges for services requested, collect deposits or payments, or arrange for billing.
2. Check to ensure that appropriate changes were made to resolve customers' problems.
3. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
4. Order tests that could determine the causes of product malfunctions.
5. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
6. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
7. Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
8. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Experience

0-2 Years

Level

Entry Level

Education

Associate

Description :

1. Investigated any discrepancies to make necessary corrections & adjustments.
2. Expedited the delivery of shortages of products to facilitate flow in reliability.
3. Processed and determined credit issues as necessary.
4. Maintained and updated all customer files and PO's processed throughout the day.
5. Created a customized line of service and support for Hispanic clientele.
   
6. Provided excellent customer service internally and externally.
7. Entered data while navigating through TWIST, WF2, and other computer programs.
8. Handled inbound and outbound calls and assisting customers and service providers.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Check to ensure that appropriate changes were made to resolve customers' problems.
2. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
3. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
4. Confer with customers by telephone or in-person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
5. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
6. Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
7. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Determine customers' financial services needs and prepare proposals to sell services that address these needs.
2. Monitored customer preferences to determine the focus of sales efforts.
3. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
4. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
5. Answer customers' questions about products, prices, availability, or credit terms.
6. Quote prices, credit terms, or other bid specifications.
7. Emphasize product features based on analyses of customers' needs and on the technical knowledge of product capabilities and limitations.
8. Adhered to company guidelines with regard to customer sales.

Experience

2-5 Years

Level

Junior

Education

AA

Description :

1. Efficiently performed insurance verification and pre-certification and pre-authorization functions.
2. Confirmed patient information, collected copays and verified insurance.
3. Thoroughly investigated past due invoices and minimized the number of unpaid accounts.
4. Provided accurate and appropriate information in response to customer inquiries.
5. Addressed customer service inquiries in a timely and accurate fashion.
6. Built customer loyalty by placing follow-up calls for customers who reported product issues.
7. Made outbound calls to remind clients on the billing account, and asked for payments, set up payment arrangements, took payments.
8. Provided information on their file as per their request.

Experience

2-5 Years

Level

Junior

Education

HS

Description :

1. Provide Customer service in a contact center in support of the government.
2. Obtain client information by answering telephone calls, interacting with veterans using scripts, and verifying information.
3. Reach out to veterans to provide them information on the program.
4. Reach out to the health clinic to confirm appointments and provide them with any necessary documentation.
5. Determine eligibility and appointments by comparing client information to requirements.
6. Establish medical facility validation by entering client information and confirming locations.
7. Help consumers with any product defects.
   

Experience

2-5 Years

Level

Junior

Education

BBA