Branch Operations Manager Resume Samples

Description :

1. Manage the delivery of Customer First Service Excellence.
2. Conduct monthly audits and exposures monitoring cash and draw limits and security guidelines.
3. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.
4. Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.
5. Manage sales referral goals on an individual basis as well as for the team Assistance with branch security function including, but not limited to retrieving video surveillance upon law enforcement request.
6. Review retail branch operating policy, procedures and processes to recommend enhancements to achieve organizational & business line efficiencies and/or mitigate operational risk.
7. Train branch Lead Team Members and their teams how to function operationally Successfully operate branch via branch visits, e-mail, and constant phone connections while coaching Successfully establish on-sites providing more opportunities for sales.
8. Handle the staffing, counseling and performance management of all team members Ensure all job functions and responsibilities are properly performed within compliance and regulation Monitor teller and platform operations, and manage daily operations.

Experience

5-7 Years

Level

Executive

Education

Business Management

Description :

1. Personalized financial solutions Santander can offer and are satisfied with the services of Santander now and in the future.
2. Establish targets for achieving minimum performance standards and design strategies to achieve them within the desired time frame.
3. Motivated and encouraged branch service and sales staff in their daily work activities to keep the branch running effectively.
4. Reinforce bank policies and federal regulations for the branch team and also informed the branch team about any possible changes or new policies.
5. Hire, train and supervise all bank teller staff and helping them in their personal professional development to understand their core roles and quality standards to be attained.
6. Maintain and develop customer relationships with Santander bank customers and prospects as the first point of customer experience within the branch leading the team to achieve its customer service and sales goals.
7. Address and handle customer complaints or concerns about new and existing Santander customers in regards to service and satisfaction within the retail branch environment.
8. Represent Santander as a brand ambassador within the community at large coordinating and participating in various bank onsite and outreach activities as required.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Conduct monthly audits and exposures monitoring cash and draw limits and security guidelines.
2. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships.
3. Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees.
4. Manage sales referral goals on an individual basis as well as for the team.
5. Coach tellers and platform team members on sales and service Review retail branch operating policy, procedures and processes to recommend enhancements to achieve organizational & business line efficiencies and/or mitigate operational risk.
6. Train branch Lead Team Members and their teams how to function operationally Successfully establish onsites providing more opportunities for sales.
7. Handle the staffing, counseling and performance management of all team members Ensure all job functions and responsibilities are properly performed within compliance and regulation Monitor teller and platform operations, and manage daily operations.
8. Responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch.

Experience

2-5 Years

Level

Executive

Education

Associates In Business

Description :

1. Managed the implementation of all new retail processes for the organization.
2. Initiated, secured, and maintained strong vendor partners; Deluxe, First Data, Liberty, IA Systems, etc.
3. Managed internal retail help desk that was responsible for direct branch support concerning branch process and procedure, member conflict resolution, and systems issues.
4. Managed and assessed service delivery and project team participation through consistent feedback, documentation of performance, by coaching and creating individual development plans and performance appraisals.
5. Directly responsible for the successful implementation of branch retail operations for all new branches regarding cash management, supplies, equipment set up, vendor partnerships, equipment and systems testing, troubleshooting, and training of staff.
6. Responsible for high employee satisfaction within my department, always ranking in the top five for employee engagement throughout the organization.
7. Mentor and coach for staff that was new to their roles as Assistant and Branch/Department Managers.
   

Experience

10+ Years

Level

Senior

Education

Associate Of Arts

Description :

1. Manage branch personnel including training, mentoring and development; monitor, evaluate and coach performance; perform staffing, scheduling, prioritizing and delegating work assignments.
2. Creates, drives, monitors and reports progress on branch objectives, standards and goals; develops and implements process and performance improvement solutions when gaps are identified.
3. Oversees the day-to-day operations of the branch; provides guidance and participates in daily operational and sales activities to achieve customer service and business growth objectives.
4. Addresses and resolves complex customer service issues and employee disputes.
5. Promotes a positive image of the bank; develops and maintains effective business relationships with customers, employees and business partners.
6. Managed all aspects of the branch's income and expenses to assure the highest level of profitability for the branch.
7. Skills Used Strong leadership and interpersonal skills; ability to motivate and achieve results through the effort of others.
8. Solid technology skills including the ability to navigate and search related websites and an advanced proficiency with Microsoft Office suite and banking software applications.

Experience

2-5 Years

Level

Junior

Education

Bachelor's In Mathematics

Description :

1. Performed overall branch operations oversight, including team direction and development for the sales, warehouse and accounting departments.
2. Provided full financial administration for some $45M in annual sales, procurement, human resource functions, and asset and risk diligence.
3. Produced a 70% reduction in travel costs and sourced a new packaging company thereby reducing direct packaging costs by 25%.
4. Oversaw a 136% drop in warehouse forklift propane tank costs via the sourcing of new supplier.
5. Reduced transportation costs by 20% YOY by streamlining logistics and renegotiating LTL and full truckload freight rates.
6. Improved cash flow by increasing average A/P days from 43 to 48 and reducing A/R days from 38 to 36.
7. Utilized accountable leadership practices (ALP) to develop a winning team by integrating interactive team member evaluation and safety models.

Experience

10+ Years

Level

Senior

Education

Certificate

Description :

1. Oversees all aspects of the Branch from an operational perspective and provides interpretation and training for all policies and procedures as necessary for Branch personnel.
2. Directly responsible for all personnel and functions in the merchandise/customer service and other departments Provides support to the sales personnel and provides operational execution of sales and marketing initiatives.
3. Assumes direct responsibility for all personnel and functions in the Merchandise, Equipment, Coordinating, Technical Services departments.
4. Provides support to the sales personnel and provides operational execution of sales and marketing initiatives.
5. Assumes direct responsibility for all personnel and functions in the Merchandise, Equipment, Coordinating, Technical Services departments.
6. Coordinates all employee goals and responsibilities that include: sourcing, hiring, training and development, performance reviews, promotions, transfers and terminations.
7. Coordinates Branch moves and mergers and maintains the current facility to company standards.
8. Complies with all federal, state and local agency requirements.

Experience

7-10 Years

Level

Consultant

Education

MBA

Description :

1. Essential Duties and Responsibilities Seventy percent of time spent directly managing associates in warehouse and delivery.
2. Carries out management responsibilities in accordance with the organization's policies and applicable laws.
3. Include interviewing, hiring and training associates; planning, assigning and directing work; conducting performance appraisals and recommending pay increases; recommending rewards, conducting associate counseling and disciplinary actions, addressing complaints and resolving problems when possible.
4. Regularly prepares written memos to Regional Operations Manager and Human Resources and prepares associate counseling memos and performance appraisals.
5. Responsible for the overall direction, coordination and evaluation of this unit.
6. Instills and maintains a customer service oriented philosophy in all conduct of self and subordinates.
7. Confers with customers and department heads to evaluate, promote and provide improved and expanded services in the area.
8. Develops plans for efficient use of resources (materials, equipment and associates).

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Analyze branch operations to ensure optimization to reduce waste, expenses and improve operational production.
2. Collaborate with financial team to study operational expenses, analyzed P&L and various financial monthly reports to ensure proper cost allocations; managed finance for branch operations and expenses.
3. Managed local & multi-branch inventory and supply chain transactions and direct purchases; executed warehouse cycle counts, annual physical inventory; requested to assist with updating company-wide supply chain processes.
4. Handle escalated problems and develop quick resolution to for customer satisfaction, including DoD accounts.
5. Accuracy of branch oriented transactions and effectiveness of transaction process streams.
6. Conducted quarterly Sarbanes Oxley audits; implement and directed corporate initiatives to branch employees.
7. Coordinated branch payroll processing, maintain confidential personnel records; HR liaison, new hire onboarding.
8. Managed and directed front line employees: administrative, service, installation and supply chain.

Experience

10+ Years

Level

Senior

Education

BSB Marketing

Description :

1. Ensure that the facility is operated and maintained in a cost-effective and safe condition in accordance with Central Power System's policies and procedures.
2. Assist with preparation of the yearly facility budget and sales metrics.
3. Review and approve expenditures for tools, equipment, supplies and material requirements for the Parts, Service and Sales departments.
4. Communicate operating philosophy, objectives and expectations to Central Power System's staff in a continuing effort to build a strong and cohesive team.
5. Manage and supervises facility personnel including hiring, promotions, recognition, discipline, and performance management.
6. Plans, directs, and monitors the performance objectives of Parts and Service departments.
7. Establish process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, cost, and customer satisfactions.
8. Resolve problems and/or conflicts and maintain open communication with the customers, including providing regular written and oral reports to ensure satisfaction.

Experience

2-5 Years

Level

Executive

Education

N/A

Description :

1. Managed, supervised and coach teammates on the proper execution of banking center key plays while role modeling desired behaviors.
2. Successfully and proactively managed risk in every business transaction leveraging identify, escalate, debate.
3. Executed leader plays: leading from the lobby and meet the customer to engage and resolve complex customer issues and transactions.
4. Identified and created strategies to successfully lower customer problem incidents.
5. Observed and provided actionable feedback to each banking center teammate.
6. Developed associates proficiency in all aspects of sales, service and operations for personal growth and advancement.
7. Collaborated with business partners such as mortgage, merchant, small business to ensure successful one team partnership and increase revenue through partner referrals.
8. Acted as an operations champion for our market leadership team by providing operational updates, best practices and assistance in managing operations for successful BCCR audits and risk management.

Experience

10+ Years

Level

Senior

Education

Finance

Description :

1. Managed the day-to-day activities of two branch office recruiting teams, in MD, DC and in VA.
2. Interviewed staff Recruiter and Operations candidates, negotiated job offers and trained new staff members.
3. Organized and ran effective recruiting meetings in two branch offices to discuss available contract, hire and contract-to-hire openings and to brainstorm for ideas on sourcing technical talent; ensured open communication between the Recruiting & Sales teams at these meetings and at all other times.
4. Conducted and oversaw all recruiting activities including job fairs and advertisements; to recruit.
5. Developed and implemented recruiting strategies for high-volume hiring activities.
6. Implemented PeopleSoft in the local branch office, during the company-wide application rollout.
7. Supported administrative staff responsible for payroll, accounts receivable and general office maintenance.
8. Engaged in employee relations activities including career paths, benefits, reviews and conflict resolution.

Experience

2-5 Years

Level

Junior

Education

Business Administration