Call Center Customer Service Representative Resume Samples

A Call Center Customer Service Representative will act as a liaison between the company and its customers. The job description entails solving customer issues, complaints, and inquiries, and keeping customer satisfaction as the core for making decisions. Typical work activities listed on the Call Center Customer Service Representative Resume include the following – managing inbound and outbound calls, following communications scripts, identifying customer’s needs, researching every aspect to solve issues, seizing opportunities to up-sell products, building sustainable relationship with customers, maintaining records of every conversation, attending educational seminars and meeting quantitative strategies.

To work at this position, candidates need to portray these skills on the resume – track-record of over-crossing sales, familiarity with CRM and other relevant software, strong telephone handling skills, active listening skills, and adaptability to different customer personality types. A high school diploma or GED is expected to the least.

Call Center Customer Service Representative Resume

Objective : I am a high school graduate with some college experience. business management and fashion design. I have two years of work experience in customer service. I am hardworking with proven organizational skills seeking to apply my abilities to any jobs and careers.

Skills : Customer Service.

Description :

    1. Politely assisted customers via telephone.
    2. Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information.
    3. Discovered major instances of fraud, embezzlement and large balances due.
    4. Answered clients' questions about the purposes and details of financial plans and strategies.
    5. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
    6. Met or exceeded service and quality standards every review period.
    7. Addressed and resolved customer product complaints empathetically and professionally.
    8. Identified chronic customer issues by creating and maintaining customer complaint log.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School


Call Center Customer Service Representative II Resume

Objective : More than 5 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, WordPerfect, McLeod, Management, Power Point, Outlook, Office Machines, Mozart, TellerPlus, Bacline, Typing (45 WPM), filing, Sales, Customer Service, Data entry, Customer resolutions, verbal and written communication skills.

Skills : IBM And Mac Systems; Microsoft Excel, WordPerfect, McLeod, Management, Power Point, Outlook, Office Machines, Mozart, TellerPlus, Bacline, Kronos.

Description :

    1. Determines requirements by working with customers.
    2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    5. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    6. Maintains call center database by entering information.
    7. Keeps equipment operational by following established procedures; reporting malfunctions.
    8. Updates job knowledge by participating in educational opportunities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Call Center Customer Service Representative I Resume

Objective : Problem-solving customer service manager with strong interpersonal and communication skills. Over the past two decades she has used her ability to multitask, support up to 20 team members, and satisfy a highly diverse client base to thrive in a fast-paced dynamic environment. Her goal is to deepen and broaden her skills to assist a dynamic and growing company to reach new heights.

Skills : Dynamic Customer Service Professional Experienced In.

Description :

    1. Respond to telephone inquiries, providing quality service to customers and associates inquiring about the health insurance marketplace and insurance policies.
    2. Listen attentively to caller needs to ensure a positive customer experience.
    3. Access electronic and paper cataloging systems to look up product information and availability.
    4. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
    5. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgr Accomplishments Dynamic customer service professional experienced in both call-center and retail store settings.
    6. Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
    7. Build and maintain enduring customer relationships to boost sales and generate repeat business.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Sr. Call Center Customer Service Representative Resume

Objective : Maintain knowledge of products, pricing, promotions, procedures, and other important issues. Working experience as file clerk and a immediate clerk developing a reputation for problem solving, superior customer relations skills and thriving in a fast paced environment. Cash handling.Assist with placement of orders, refunds, or exchanges. Take payment information and other pertinent information such as addresses and phone numbers.

Skills : Dynamic customer service professional experienced in.

Description :

    1. Resolve customer complaints via phone Use telephones to reach out to customers and verify account information.
    2. Greet customers warmly and ascertain problem or reason for calling.
    3. Assist with placement of orders, refunds, or exchanges.
    4. Take payment information and other pertinent information such as addresses and phone numbers Handle product recalls.
    5. Inform customer of deals and promotions.
    6. Sell products and services.
    7. Utilize computer technology to handle high call volumes.
    8. Work with customer service manager to ensure proper customer service is being delivered.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business

Call Center Customer Service Representative III Resume

Headline : Have several years of experience in a variety of fields including Banking, Human Resources, Auditing, and Healthcare Services. In addition, I have a strong Administrative and Customer Service background. I am highly organized and able to manage high priority projects in a fast-paced environment.

Skills : Customer Service, Cashier, Stocker, Merchandiser, 10 Key, Typing.

Description :

    1. Provided world class service in a call center environment.
    2. Responsible for entering customer data in computer system with each call received.
    3. Give each customer accurate information on home loans.
    4. Also specialize in escrow and payment processing.
    5. Accomplishments Promoted to bankruptcy department.
    6. Recognized for attendance, customer service ratings, and amount of work completed each day.
    7. Skills Used typing, customer service, data entry, and retaining new information.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
General Education

Bilingual Lodging Supports Agent/Call Center Customer Service Representative Resume

Objective : Have several years of experience in a variety of fields including Banking, Human Resources, Auditing, and Healthcare Services. In addition, I have a strong Administrative and Customer Service background. I am highly organized and able to manage high priority projects in a fast-paced environment.

Skills : Customer Service Skills, Management, Data Entry, Data Entry, Receptionist, Recruiting, Healthcare, Healthcare.

Description :

    1. SC Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures.
    2. Met or exceeded service and quality standards every review period.
    3. Accurately documented, researched and resolved customer service issues.
    4. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
    5. Effectively managed a high-volume of inbound and outbound customer calls.
    6. Gathered and verified all required customer information for tracking purposes.
    7. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    8. Defused volatile customer situations calmly and courteously.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BA

Call Center Customer Service Representative/Support Resume

Objective : I have 8+ years of customer service and data entry. I'm looking to apply my customer service skills and data entry skills. I'm looking to relocate to North Carolina.

Skills : Microsoft Word,outlook,excel And Powerpoint.

Description :

    1. Placing High volume of outbound calls using auto dialer system.
    2. Answering inbound calls from our vauled members and assisting them with their inquiries.
    3. Data Entry of the members record with accurate information obtained on the call.
    4. Ensuring that the appointments are scheduled accurately following department policies and procedures.
    5. Resolving any scheduling issues or concerns.
    6. Working on special projects within departments as assigned.
    7. Routing calls to the apporiate departments as needed.
    8. Having helped schedule 300,000 appointments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Customer Service

Call Center Customer Service Representative Resume

Objective : Obtain a position in a postsecondary institution to encourage critical thinking skills and increase student's performance in mathematics. Display ongoing evidence of teaching, service, scholarship, positive outcomes of students.

Skills : Microsoft office, handling money, and customer service.

Description :

    1. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    2. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    3. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    4. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    5. Maintains call center database by entering information.
    6. Keeps equipment operational by following established procedures; reporting malfunctions.
    7. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor of Science

Call Center Customer Service Representative II Resume

Headline : Previous Work Experience In Retail , Hospitality , Food , Call Centers , Grocery And Restaurant . I Mostly Enjoy Working In Retail , Hospitality And Grocery.

Skills : Attention To Detail , Building Connections Multi-tasking Cash Accountability Cash Handling ,Customer Service Customer Satisfaction Cashiering Check Approval Check Processing Close Outs Communication.

Description :

    1. Identifies prospects by reading telephone and zip code directories and other prepared listings.
    2. Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    3. Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
    4. Completes orders by recording names, addresses, and purchases; referring orders for filling.
    5. Keeps equipment operational by following manufacturer's instructions and established procedures.
    6. Secures information by completing data base backups.
    7. Maintains safe and clean working environment by complying with procedures, rules, and regulations.
    8. Maintains operations by following policies and procedures; reporting needed changes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Customer Service

Bilingual/Call Center Customer Service Representative Resume

Headline : A office-setting assistant with patience and exceptional customer service skills. Committed to self-education on all organization policies and processes pertinent to executing job responsibilities at the highest level. A skillful professional with the ability to deliver a personalized customer experience which has been invaluable in any customer centered organization. Experience in remaining professional and focused in any high volume or hectic work environments.

Skills : Microsoft Office, Photography, Lotus Notes, Bankway GUI, Multi-Line Phone System, Banking, Data Entry, Receptionist, Office Assistant, D3000, Higher Gear, Excel.

Description :

    1. Used software tools including: Encore, D-3000, Lotus Notes, Cold, Bankway GUI, Checkview.
    2. Provided information about products and services.
    3. Received and processed incoming phone calls from customer or client base.
    4. Recorded details of customer interactions, inquiries, complaints and comments.
    5. Ensured that appropriate changes were made to resolve customer concerns.
    6. Effectively identified customer concerns over the phone.
    7. Referred unresolved customer grievances for further investigation.
    8. Assessed validity of customer complaints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Associate of Science

Call Center Customer Service Representative Manager Resume

Summary : Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success in Call Center, Mutual Funds and Banking industries. Executes independent judgment, decision-making and problem solving ability. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills : Microsost office, Customer Service Skills, Type 40 Wpm.

Description :

    1. Proficiently and professionally responds to customer questions pertaining to orders, product availability, backorders, price, products and service procedures and policies.
    2. Researches complex issues regarding delivery follow-up and order tracking.
    3. Processes credit card payments for orders.
    4. Prepares and submits price quotes to customers.
    5. Assists customers in navigating the company's website, placing orders online and trouble shooting any technical issues.
    6. Initiates investigation of order entry errors, damaged products, shipping errors and return discrepancies, working closely with other departmental teams to ensure corrections are processed accurately and timely.
    7. Performs a variety of concurrent tasks, handling escalations and time critical issues.
    8. Maintains a thorough knowledge of the products and services offered.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

Call Center Customer Service Representative/Contractor Resume

Summary : Team player Flexible and can easily adapt to sudden changes Self-motivated Possess strong problem solving and prioritization skills Six years of providing outstanding customer service and administrative support.

Skills : Customer Service.

Description :

    1. Provide excellent customer service while making a connection with the client to be able to identify the problem and fine the appropriate solution.
    2. Use written and verbal communication to relay information to clients and colleagues, via E-Mail and verbal conversations.
    3. Setting up payments, verifying information, calculating program amounts, duration, and balances to provide accurate information.
    4. Tracking performance using Excel spreadsheets, word documents and daily reports.
    5. Manage work space, accounts and daily reports without supervision.
    6. Follow up with reports daily.
    7. Comply with regulatory guidelines and policy and procedures, making exceptions when appropriate to build lasting relationships with clients.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Degree

Call Center Customer Service Representative/Specialist Resume

Objective : Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. If there is something I don't know how to do I learn quickly . I have worked in several different occupational backgrounds , which makes me a stronger employee .

Skills : Customer service, Management, Tourism, Sales, Reservation, order supplies, Dispatching, Hiring, Computer skills.

Description :

    1. Determines requirements by working with customers.
    2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    5. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    6. Maintains call center database by entering information.
    7. Keeps equipment operational by following established procedures; reporting malfunctions.
    8. Updates job knowledge by participating in educational opportunities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Computer Science

Call Center Customer Service Representative/Head Resume

Headline : Results-oriented Administrative Assistant with diverse background in management and customer service call center settings. Dedicated to providing excellent customer service.

Skills : Bilingual In English/Spanish Proficient In Microsoft Word Software Adept At Grasping New Concepts Easily Excellent Communication And Interpersonal Skills.

Description :

    1. Attract potential customers by answering product and service questions; suggesting information about other products and services.
    2. Open customer accounts by recording account information.
    3. Maintain customer records by updating account information.
    4. Resolve products or services problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    5. Maintain financial accounts by processing customer adjustments.
    6. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
    7. Prepare products or services reports by collecting and analyzing customer information.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Design

Call Center Customer Service Representative/Associate Resume

Objective : To obtain a position in Delivery Driver field allowing me to demonstrate organization, communication, technical skills, while providing opportunity for growth advancement.

Skills : Computer Skills, Dynamic personality that make me a.

Description :

    1. Determined requirements by working with customers.
    2. Answered inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.
    4. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    5. Maintains call center database by entering information.
    6. Keeps equipment operational by following established procedures; reporting malfunctions.
    7. Updates job knowledge by participating in educational opportunities.
    8. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Call Center Customer Service Representative Resume

Headline : To obtain a position in Customer Relationship Management, Organizational Development, or Health Support Services.

Skills : Call Center.

Description :

    1. Answers the telephone from customers professionally and responds to customer inquiries and complaints.
    2. Research and resolves complaints to ensure customer retention and satisfaction.
    3. Provides customers with the organization's service and product information.
    4. Processes forms, orders, and applications requested by the customers.
    5. Identifies, escalating priority issues and reports to the high-level management.
    6. Routes inbound calls to the appropriate resources.
    7. Follows-up complicated customer calls when required.
    8. Completes call logs and call reports as necessary and updates them in the database.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma