Collections Supervisor Resume Samples

Collections Supervisor will manage the staff and activities pertaining to Collections and customer service. The major tasks that are mentioned on the Collections Supervisor Resume include – making calls to delinquent accounts on daily basis to inform about non-payment, keeping track of all active loan accounts, checking the credit history of debtors, supervising the collections team, organizing collection overload, writing letters or approving letters to be sent to delinquent account holders, maintaining positive relationship with all customers, and assisting subordinates with collection activities.

The major skills that can be seen on successful resumes are – proven work experience preferably in the same sector, familiarity with billing procedures and various collection techniques, and awareness of the state laws governing the collection of debts and laws as mandated by FDCPA. An associate’s or Bachelor’s degree in areas like Business, accounting, e-commerce or customer service is common among job applicants.

 

Collections Supervisor Resume example

Collections Supervisor Resume

Headline : Outgoing and professional, extensive background in customer service, management, collections and account coordination. Dynamic collaborative and interpersonal skills. Exceptionally organized and natural multi-tasker. Proven track record of growth and desire to succeed in any position.

Skills : Banking and CAP Certification.

Description :

    1. Manage team of 9 Collectors and interview prospective employees.
    2. Ensure Reps have paper work needed to do their daily tasks.
    3. Manage queues and ensure work is completed with queue at 100%, daily.
    4. Approve legal on delinquent accounts and prepare accounts for foreclosure.
    5. Approve field chases for accounts with no contact or payment.
    6. Take hand off calls for accounts that Reps are not successful at collecting.
    7. Cover and disburse Rep queue if absent to ensure they are being completed.
    8. Complete monthly account reviews to give direction for Reps who missed their goal for the previous month.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Sr. Collections Supervisor Resume

Headline : Over 5 years of B2B credit and collections experience. Over 15 years of consumer credit and collections experience. Over 5 years of call center management experience. Exceptional array of experience ranging from commercial collections, commercial sales to credit underwriting and collections on auto loans.

Skills : Microsoft Office, Cash Management, Accounts Receivable, Cash Handling, Analytical, Data Analysis, Collections, Problem Solving, Inventory Management, Account Reconciliation, Credit Analysis, Risk Assessment, Risk Management.

Description :

    1. Monitor and review service levels, abandon rates, and handle time.
    2. Monitor individual, team and call center results to identify trends.
    3. Answer questions and provide answers for customer complaints.
    4. Provide work volume statistics for accounting purposes.
    5. Prepare work schedules and determines workflow.
    6. Comply with company standards/federal collection laws, which includes the FDCPA, TCPA, and HIPAA.
    7. Perform 2nd talk offs for challenging customers and for special payment options.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's


Collections Supervisor III Resume

Summary : Able to prioritize and delegate tasks. Possess the ability to build, coach and develop strong collection supervisors and agents. Expert knowledge of SOX, FDCPA, HIPPA, Quality Assurance, Compliance and inventory management.

Skills : Diligent and hard worker, problem solver.

Description :

    1. Oversaw staff's work to ensure compliance to all department policies.
    2. Coached and developed new employees and staff.
    3. Provided solutions for process improvement.
    4. Worked closely with staff to resolve patient complaints or issues as they related to Medicaid and Medicare.
    5. Oversaw all HR related issues including but not limited to payroll, attendance, and performance appraisals.
    6. Brought on-going issues to management's attention and assisted in brainstorming for quick resolutions.
    7. Expert knowledge of FDCPA, HIPPA, compliance guidelines and related laws and regulations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In Music

Collections Supervisor II Resume

Objective : To be employed by an organization that will utilize 13 years of Customer Service, Accounting, Administrative skills and experience.

Skills : Microsoft Office, Oracle.

Description :

    1. Manage the credit process including new & existing customer evaluation.
    2. Review of credit applications, risk analysis, establishing credit limits and collections so that revenue is maximized and credit risk is limited.
    3. Manage a customer base of over 350+ customers.
    4. Ensure systems integrity of mainframes through proper operations and troubleshooting.
    5. Manage detailed aging, cash application and reconciliation.
    6. Primary liaison between management, sales, staff and customer base.
    7. Research, review and approve new and current customers for credit accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA In English

Collections Supervisor I Resume

Objective : To secure a position in which may utilize skills in public and interpersonal relations, and multilingual communications.

Skills : Volunteer For The Salvation Army & Saint Matthews House.

Description :

    1. Manage multiple phone lines; Handle all collection accounts in our 7 Naples sites.
    2. Manage patient accounts per our new HIPAA law.
    3. Bill insurance claims to third party carriers, state and federal agencies, and patients.
    4. Perform follow -up and research on unpaid and denied claims.
    5. Responsible for account resolutions of all questioned and disputed amounts.
    6. Responsible for training front and back staff for our dental sites and for collections.
    7. Attend all of our mangers meetings and cover at any of our other sites when we are short staffed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Collections Supervisor/Manager Resume

Headline : Over 15 years of Collection Management experience. Fluent in healthcare collections, 1st party, 3rd part and corporate collections. Great track record and thrive on motivating and training staff.

Skills : Collections, Customer Service.

Description :

    1. Management of over $15 million in collateralized auto loans.
    2. Coach, mentor, and develop collections staff to improve performance.
    3. Handle escalated calls and customer complaints in a timely manner.
    4. Write performance reviews and conduct monthly evaluations.
    5. Assist with month-end delinquency and charge-off reports.
    6. Contact delinquent accounts and work out suitable payment arrangements.
    7. Reduce and minimize delinquency rates of auto loans and prevent charge offs.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Banking

Collections Supervisor/Coordinator Resume

Summary : To obtain a challenging career in Management/Financial Accounting with a competitive company where the application of solid professional education, broad experience, computer skills and initiative can contribute to the achievement of the organization's goals.

Skills : Management, Book keeping, payroll, spread sheets, scheduling, etc.

Description :

    1. Supervise Collection staff on collection, billing, and auditing.
    2. Research and resolve outstanding problem accounts.
    3. Communicate with Sales and Operations Managers to update and inform them of delinquent accounts.
    4. Interface with sales, customer service, and AP and AR departments in reconciling accounts.
    5. Assist Biller, Freight Bill Auditor, and Collector whenever needed due to increased volume of work.
    6. Develop and maintain productive polices for all Collections staff.
    7. Report all credit memos and requests for write offs to CEO and CFO.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Accounting

Collections Supervisor/Representative Resume

Summary : Excited to find a successful company where knowledge of Collections will be of good benefit. Looking to learn more and use it towards advancement and growth.

Skills : Internet Research, Multitask, Ten Key, Type 48wpm, Savvy In MS Word, Excel, Outlook Email.

Description :

    1. Supervised 4 Collection Reps, over see there accounts to make sure none were past due net terms, notes were being properly entered.
    2. Assisted them with issues they could not resolve.
    3. Held weekly meetings to go over any issues or concerns they had.
    4. Communicated with Sales reps and Other inside Managers regarding Hold issues.
    5. Adjusted credit limits based on purchases and past due invoices or payment.
    6. Kept all accounts billing and AP info updated.
    7. Supported and made sure we communicated well.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma In Accounting

Collections Supervisor/Executive Resume

Summary : To advance career leveraging analytical, interpersonal, and bilingual skills to contribute to the ultimate success of the company, while enhancing knowledge in business and telecommunications.

Skills : Transaction management, Data entry, Account opening, Customer service, Financial services, Microsoft office, Friendly, Reliable, Compliant, Computer literate, Multitasker.

Description :

    1. Nationwide special finance provider for merchants and their customers for retail consumer goods.
    2. Collections Supervisor Supervised collections and collection staff.
    3. Ensured compliance with state and federal laws.
    4. Handled complaints or difficult customer calls.
    5. Trained new hires and coached existing staff.
    6. Performed account audits and tracked process success rate.
    7. Improved processes and established quality controls.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate Of Applied Science

Collections Supervisor Resume

Objective : Looking to obtain a part time Internship in the fields of Education, Scientific Research, Human Resources, Community and Social Services. Where can learn new skills in the Human Services field while completing bachelors in psychology.

Skills : Microsoft Office.

Description :

    1. Recovering money from people who have taken out loans.
    2. Working with Credit Controllers to contact debtors to pursue payment.
    3. Making outbound collection calls to debtors.
    4. Reducing the outstanding debt owed to a company.
    5. Responding to telephone inquiries using standard scripts and procedures.
    6. Working with debtors to work out payments.
    7. Following up clients on previous payment arrangements.
    8. Locating and establishing contact with debtors.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma