Consultation Agent Resume Samples

A Consultation Agent interacts with customers and handles their complaints apart from providing advice and consultation services to the end-users. While the nature of the duties vary based on the consultation provided, the following core duties are listed on the Consultation Agent Resume – listening to the customer’s queries and questions, identifying the needs of the customer, providing consultation services to the consumer about needed products and services, taking orders and processing payments; handling complaints and returns; and providing support to customers face to face, live chat or email.

Some of the identifiable skills include – strong communication skills to interact with different kinds of people, technical knowledge and expertise pertaining to the industry, patience, a customer-oriented approach, and the ability to create a positive interaction with clients. A degree in a relevant field is commonplace among job applicants.

Consultation Agent Resume example

Consultation Agent Resume

Objective : To obtain a rewarding Consultation Agent position where to use talents and skills to grow and expand the company.

Skills : Microsoft Office, Communication skills.

Description :

    1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    2. Opens customer accounts by recording account information.
    3. Resolves product or service problems by clarifying the customer's complaint.
    4. Contributes to team effort by accomplishing related results as needed.
    5. Engages customers using selling skills to provide solutions aligning with their definition of fix.
    6. Performs basic troubleshooting of client's PCs, as well as assist in setting up their products.
    7. Operations Agent Run the administrative functions within Geek Squad and manage department communications.
    8. Manages product shipping and receiving.
    9. Performs basic software repairs/installations and light touch repairs to products.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AA


Sr. Consultation Agent Resume

Objective : Customer Service Received various Customer compliment awards for customer service excellence. Earned 89% -100% on various mystery shops. Communication Completed detailed agent notes so Advanced Repair Agents can easily diagnose and improve the overall client experience. Notified Clients of status of there devices and scheduling the appropriate time for pickup of there device.

Skills : Incident Response, Intrusion Detection, Intrusion Detection, Information Security, Policy Development, Triage.

Description :

    1. Offers various computer-related services and accessories for residential and commercial clients.
    2. Merges with Best Buy, retaining as the primary corporate leadership for the subsidiary.
    3. Provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support.
    4. Works solely on computer-related devices.
    5. Diagnoses issues in and repairs all consumer electronics, as well as appliances, continually expanding its services to keep pace with ever-changing technology.
    6. Optimizes and set up new computers for a client, using company-approved tools.
    7. Assists with receiving and shipping electronic devices to and from various service centers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate


Sr. Consultation Agent Resume

Summary : Consultation Agent professional with a strong background in computer repair and years of experience in customer service and management.

Skills : Microsoft Office, Training & Development, Retail Management, Telecommunications, Computer Repair, Retail.

Description :

    1. Worked on computers on a daily basis and helped clients with troubleshooting.
    2. Performed setups on new computers and hardware installs.
    3. Completed Windows setups with updates and installed software on new PCs and Macs.
    4. Helped clients research all of the possibilities of using their computers.
    5. Trained new PC owners on Windows 8.
    6. Performed various fixes on PCs.
    7. Removed viruses and helped manually repair corrupted windows files.
    8. Answered client questions and concerns.
    9. Performed returns and exchanges to help Customer Service.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA

Consultation Agent I Resume

Objective : To obtain a rewarding Consultation Agent position in sales and marketing with a reputable company.

Skills : Management, Leadership, Academic Proficiency.

Description :

    1. Opens customer accounts by recording account information.
    2. Resolves product or service problems by clarifying the customer's complaint.
    3. Contributes to team effort by accomplishing related results as needed.
    4. Engages customers using selling skills to provide solutions aligning with their definition of fix.
    5. Performers basic troubleshooting of client's PCs, as well as assist in setting up their products.
    6. Manages product shipping and receiving.
    7. Performes basic software repairs/installations and light touch repairs to products.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Consultation Agent II Resume

Headline : Consultation Agent Specialist with an extensive background in PC diagnostic and repair, seeking opportunities to further expand my professional experience and technical career in a challenging IT capacity.

Skills : Technical Support, Customer Service.

Description :

    1. Engages customers using selling skills to provide solutions to their technology challenges.
    2. Offers a wide range of services that include malware removal, diagnostic and repair, software installation, and data transfer.
    3. Works with the Best Buy sales team, explaining services and technology to help them achieve business goals.
    4. Enriches customers with pertinent information in order for them to make informed purchases on their technology needs.
    5. Performs new PC repairs, data transfers, and software installations on PC purchases made in-store.
    6. Tests functionality on electronics that are returned to the store with the goal of certifying a complete New-Out-of- -Engaging customers using selling skills to provide solutions to their technology challenges.
    7. Offers a wide range of services that include malware removal, diagnostic and repair, software installation, and data transfer.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S.

Consultation Agent III Resume

Summary : Consultation Agent is responsible for performing a variety of purchasing activities for the Department of Military and Veterans Affairs.

Skills : Management, MS Office.

Description :

    1. Prepared bid packages, to include specification review, award criteria, and technical requirements.
    2. Provided assistance to contractors regarding contract documents or procedures.
    3. Prepared and created purchase orders, p-card orders, on-going supply contracts, and purchase requests.
    4. Performed reconciliation of on-going contract invoices, contractor log sheets, deliverables, and certification requirements and resolves discrepancies with contractors.
    5. Served as a representative for Joint Emergency Operations Center in times of State Active Duty emergencies making decisions regarding the purchase of supplies, services, subsistence, and lodging, providing consultation to Department staff.
    6. Collaborated with other departments to find solutions to clients 's issues.
    7. Complete return and exchanges for the defective or unwanted products from clients.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's

Asst. Consultation Agent Resume

Objective : More than 8 years of successful experience in Consultation Agent and support with recognised strengths in problem-solving and trouble-shooting, sales staff support, and proactively planning/implementing corporate policies and procedures to avoid problems in the work place. Possess solid computer skills.

Skills : Management, MS Office.

Description :

    1. Engaged customers through communications to assess their specialized needs.
    2. Provided solutions to customer's problems by utilizing technical expertise.
    3. Explained services and technology to staff to aid in resolving customer problems.
    4. Analyzed, diagnosed, and troubleshot a problem or situation and thought abstractly to solve it.
    5. Resolved challenging customer issues from start to a successful resolution through ownership of the situation.
    6. Supported management by performing other duties as assigned.
    7. Completed quick repairs and consultations with clients if able to in a timely manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor

Associate Consultation Agent Resume

Headline : Consultation Agent acts as an expert for efforts including appetite definition, strategy development and technology builds. Visit field offices to conduct round tables in person, facilitate training, conduct audits, and/or substitute for a manager .

Skills : MS Office, Organising skills.

Description :

    1. Experts for efforts including appetite definition, strategy development, technology builds, etc.
    2. Identifies creative solutions and build underwriter expertise and confidence while protecting the company's assets.
    3. Facilitates ongoing and frequent interaction with assigned offices and underwriters outside of required referral activities building underwriter confidence and expertise.
    4. Visits field offices during key/busy periods to conduct referrals in person, participate in field underwriting audits, conduct training sessions or substitute for a key field-based underwriter or underwriting manager.
    5. Acts as a subject matter expert for Training, Systems Development, Product Management, and other functions; participate in or lead significant projects of large scope and complexity.
    6. Partners closely with UW Managers, UW Officers, and UWs within the roundtable process. Serve in a lead capacity and acts as a resource to less experienced, promote best practices within the Commercial Markets referral group, and lead/influence by example.
    7. Establishes a market presence through broker, and client interaction. Responsible for improving industry brand through thought leadership and marketing.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate

Lead Consultation Agent Resume

Summary : Consultation Agent career within a company where to utilise creativity, marketing, IT skills, and media driven focus to ensure growth and value for both customers and the company.

Skills : Microsoft Office, Computer Repair, Customer Service, Microsoft Windows.

Description :

    1. Engaged customers using selling skills to provide solutions to their technology challenges.
    2. Worked with the sales team, explaining services and technology to help them achieve business goals.
    3. Managed the check-in and check-out experience for clients and helped find the complete solution for their tech problems.
    4. Coached the sales team, building trust and explaining services and technology to help staff match available services with the challenges customers are facing.
    5. Assisted customers with a variety of requests and direct customers to the placement of goods.
    6. Assisted customers with a sales decision Filling and help establish various phone contracts and prepaid phone activation Help customers by listening to their questions and solve their shopping problems.
    7. Prevented thefts and keep any violence attempts under control.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate

Consultation Agent Resume

Summary : Consultation Agent efficient with developing unique troubleshooting techniques, executing high repairs and successful with serving customers. Some knowledge of technical and practical guidance on how to prevent future problems and prolong product longevity.

Skills : Software, Hardware, Cellular Support, Sales, Mobile Repair, IT, Tier 1 Support.

Description :

    1. Troubleshoots, diagnosis and repairs laptops, desktops, phones, pads, kindles, androids, and multiple other electronic devices.
    2. Troubleshoots AV equipment including flat-screen LCD TVs, Bluray players, DVD players, videogame consoles, HD cameras/video cameras.
    3. Uses the NOVA ticketing system to queue customers, record customer computer and electronic device issues, document course of action or resolution for customer issues, record customer purchases, note escalations, etc.
    4. Doubles as Operations Agent receiving inbound calls, making outbound calls, troubleshooting user systems over the phone, setting appointments, etc.
    5. Handles 15-20 calls per day Performed (W.O.W ) Walkout work in demonstrations with customers familiarizing customers (most often elderly clients) accustomed to windows XP through windows7 platforms with the new Windows 8 environment.
    6. Installs MS Office 365 Student edition/University edition on all new PC setups.
    7. Walks customers through Microsoft account setup.
    8. Performs Network modifications for Local Area Network within the precinct.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Bachelor