Description :

1. Answered internal or external calls in a friendly, professional, and caring manner which brings a reward in making someone else's day brighter.
2. Assisted people and finding a solution to their problem, even to the extent of initiating conference calls with a third-party for resolution.
3. Ordered new personal and business credit cards and process card related changes and requests, including promotional campaigns offered semi-annually.
4. Established priorities and work independently in a structured and pleasant work environment.
5. Covered for the Debit Card and ACH Specialists in their absence, by learning their tasks and understanding and following their procedures.
6. Utilized strong written and verbal communication skills by phone, email, or letter, in a timely manner.
7. Assisted manager with card-related projects and implementations.

Experience

10+ Years

Level

Senior

Education

BBA

Description :

1. Assisted customers with the credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts.
2. Troubleshot account problems and submit research requests on behalf of the customers.
3. Educated customers on and cross-sell Huntington brand products. Skills Used Analytical Common sense Deduction Calculation De-escalation Data entry.
4. Organized a list of addresses for colleagues to have quicker access to processing balance transfers.
5. Responsible for assisting customers with inquiries, opening and cross-selling accounts and services, and solving customer problems.
6. Assisted in exceeding service goals by minimizing Customer wait times and accurately and efficiently servicing customers' needs.
7. Consistently enhanced customer loyalty by providing superior banking and service experience.

Experience

10+ Years

Level

Senior

Education

B.S. Finance

Description :

1. Maintained customer relations with cardholders.
2. Personalized cardholder's experiences with the bank by helping them avoid late charges and penalties.
3. Pulled credit bureaus to access cardholder information to determine creditworthiness.
4. Collected on delinquent accounts when necessary. Received monthly bonuses for exceeding goals.
5. Responsible for accuracy and timeliness of reports, resolution of diverse problems, contact with customers as needed, tracking and reordering of card stock.
6. Responsible for receiving data like financial statements, investigation sheets, and agency reports. 
7. Handled responsibilities of monitoring legal changes pertinent to collateral documentation Ensure that the credit analysis activities.

Experience

5-7 Years

Level

Executive

Education

B.S. Finance

Description :

1. Responsible for assisting new and returning customers with questions and concerns about credit card accounts.
2. Processed payments, activated account, issued cards, processed limit increases and decreases, and set travel plans.
3. Reviewed the customer account to determine products and services beneficial to their needs.
4. Responsible for promoting company products and services. Our calls were monitored for quality assurance.
5. Displayed positivity, energy, enthusiasm helping the team accomplish many goals.
6. Able to make an excellent judgment based on customer's questions.
7. Delivered high-quality service to internal and external customers.

Experience

5-7 Years

Level

Executive

Education

B.S. in BA

Description :

1. Provided excellent customer service and provide answers to client questions within set standards.
2. Attained aggressive sales goals by turning phone inquiries into sales opportunities by making an active attempt to cross-sell the full range of bank products.
3. Outbound telephone techniques to solidify and build client relationships.
4. Completed all required documentation to meet client needs.
5. Placed follow-up telephone calls to customers as necessary.
6. Balanced inquiries Running summaries Minimum payment due to Available credit Applications for credit card account Cross telling.
7. Helped all USAA members with any needs. Follow-through on customer inquiries, requests, or complaints.

Experience

2-5 Years

Level

Junior

Education

B.S. Finance

Description :

1. Performed routine account-related transactions. Referring customers to the appropriate line of business for products not supported.
2. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information. 
3. Set expectations and work with other support organizations to fulfill the request.
4. Handled escalated issues by successfully navigating the organization to resolve customer requests.
5. Routed, maintained, and tracks outstanding servicing requests and provides thorough follow up.
6. Resolved customer inquiries and disputes, enhancing satisfaction scores by 30% within six months.
7. Processed over 200 credit card applications weekly, achieving a 95% approval rate through thorough assessments.

Experience

7-10 Years

Level

Management

Education

B.S. in BA

Description :

1. Provided efficient and professional customer service, via a chat channel.
2. Discussed customer inquiries in regards to their credit card account while utilizing computer-based tools to assist.
3. Handled multiple accounts at the same time at a high volume level.
4. Numerous fees and products related to performing the job on a daily basis.
5. Provided with the responsibility of providing guidance due to the ability to retain knowledge and assist co-workers adequately.
6. Able to handle multiple customers at the same time.
7. Swift and precise typing skills and correct grammar.

Experience

7-10 Years

Level

Management

Education

BBA

Description :

1. Handled inbound calls on a daily basis. Researched fraud disputes for customers that called in.
2. Responsible for taking incoming calls from customers to discuss balance information, NSF fees, and to check on posted and pending items.
3. Responsible for stopping and starting card service for members.
4. Researched and resolved disputes on their accounts and setting up balance transfers on credit card accounts.
5. Responsible for activating credit cards, adding authorized users, and discussing balance information.
6. Assisted the manager with generating new ideas to help the credit card team improve productivity.
7. Collaborated with the risk management team to reduce fraud incidents by 30% through enhanced verification processes.

Experience

2-5 Years

Level

Junior

Education

B.S. Finance

Description :

1. Provided accurate and timely coding for all credit card charges for superintendents and their Lead Men.
2. Monitored and reviewed credit card receipts; accuracy and quantities sent into Comdata by each cardholder.
3. Reviewed all credit card charges after coding is complete to ensure all coding is accurate by the 9th of every month.
4. Worked well with others and helped assist the team in problem-solving strategies.
5. Trained new team members on credit policies and procedures, improving onboarding efficiency by 25%.
6. Monitored account activity for fraud detection, successfully identifying and preventing losses exceeding $100,000.
7. Analyzed credit reports to determine eligibility, ensuring compliance with regulatory standards and reducing errors.

Experience

2-5 Years

Level

Junior

Education

B.S. Finance

Description :

1. Processed credit card applications for new customers according to customer's credit and background.
2. Performed sales call to potential credit card customers encouraging them to sign up for additional company services.
3. Researched complex credit card issues and resolve issues with initiative and good judgment.
4. Handled customer inquiries, complaints, billing questions, and payment extension/service requests.
5. Managed a high-volume workload within a metrics-driven environment.
6. Consistently adhered to company policies and procedures.
7. Consistently meet and/or exceed performance benchmarks in all areas (speed, accuracy, volume).

Experience

7-10 Years

Level

Management

Education

B.S. Finance

Description :

1. Processed credit card applications, took care of customers over the phone and in person.
2. Reissued and mailed credit cards to customers or the cards were available for the customers to pick up.
3. Processed Debit card applications so customers had easier access to their money other than using checks.
4. Workplace running smoothly; organized the paperwork so nothing was missed.
5. Enjoyed interacting with the customers and helping them. All paperwork was processed in a timely matter.
6. Great communication skills with the customers, making them feel confident that their concerns taking care of.
7. Assisted with training and mentoring new hires.

Experience

7-10 Years

Level

Management

Education

B.S. Finance