Customer Experience Supervisor Resume Samples

A Customer Experience Supervisor will oversee, lead and train the company’s customer service staff. The job description entails solving product and service complaints to provide a better customer experience. Other duties are highlighted on the Customer Experience Supervisor Resume as follows – overseeing and assessing customer service staff member activities; monitoring day-to-day activities; assisting customer service staff, training staff in customer service arena; monitoring and authenticating returns; investigating and solving customer service complaints, and performing additional duties as needed.

To ensure success in this field, the following are certain vital skills and abilities needed – focus on customer service, proficiency in handling various types of customers, computing skills, outstanding telephone communication skills, strong people skills and availability to work in shifts. Formal education is not considered mandatory; however, relevant work experience is considered essential.

Customer Experience Supervisor Resume example

Customer Experience Supervisor Resume

Headline : As a CX Supervisor, responsible for overseeing the CX team, which is responsible for delivering a superior customer experience to all of our customers. Developing customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Skills : Visual Merchandising, Sales, Window Displays, Inventory And Loss Prevention Management, Bilingual.

Description :

    1. Building and maintaining effective relationships with key stakeholders, including customers, partners, and vendors.
    2. Responsible for maintaining the functional areas of data.
    3. Maintained customer satisfaction by providing problem-solving resources.
    4. Worked with teams across the organization to ensure that they are meeting service level agreements.
    5. Compiled and printed reports on overall customer satisfaction.
    6. Isolated and identified areas of improvement.
    7. Investigated customer's problems and find solutions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA


Customer Experience Supervisor Resume

Headline : Responsible for the overall supervision of Customer Service Representatives (CSRs) and other management. Monitor all Customer Services Representative (CSRs) project productivity and call performance.

Skills : Communication Skills, Customer Service, Training Skills.

Description :

    1. Built and maintained positive, effective relationships with store partners.
    2. Mentored Lead Customer Service Representatives and provides guidance to continue growth in customer service organization.
    3. Delivered results though exceptional decision quality and problem solving, an extraordinary customer focus on analytics and the development of Customer Experience Specialists and Team Leads, focused on the customer experience.
    4. Trained, coached and developed your associates to grow their careers.
    5. Energetic and inspired - always encouraging others to be the best version of themselves while demonstrating openness to change and commitment to personal/professional growth.
    6. Managed, coordinated and directed the operations of approximately 10-15 non-exempt employees.
    7. Active monitored of units productivity, quality and service level to insure all daily goals are met.
            Years of Experience
            Experience
            5-7 Years
            Experience Level
            Level
            Executive
            Education
            Education
            BA


            Sr. Customer Experience Supervisor Resume

            Objective : Innovative self-starter with eighteen years' experience in law enforcement, management, technical writing, and problem solving and planning. Obtained specialized experience in the law enforcement/security field applying established and advanced security principles, procedures, and analytical technique.

            Skills : Strong computer, Including Microsoft, Excel, Powerpoint.

            Description :

              1. Oversaw Team Leads and customer service, email, and chat agents.
              2. Monitored and evaluated customer service performance.
              3. Identified operational issues and process improvements, and implemented strategies to improve Provides performance.
              4. Monitored call center schedules, training time, and performance forecasts to ensure service levels remain at or above-set goal.
              5. Evaluated customer feedback through various channels.
              6. Identified process improvements and implemented performance improvement mechanisms.
              7. Communicated and enforced company policies and procedures and develops and implements customer service performance standards.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Junior
            Education
            Education
            Bachelor Of Arts

            Jr. Customer Experience Supervisor Resume

            Objective : Seasoned cash handler and bank teller seeks permanent financial position with an organization that rewards hard work and offers advancement opportunities, Managing the development of customer presentations for business review including key customer data metrics.

            Skills : Management, Certified Phlebotomist, Certified Nurse Aide.

            Description :

              1. Managed Customer Service Representatives and administrative activities of the assigned Customer Service function.
              2. Provided day-to-day management and support to customer service staff.
              3. Identified operational issues and process improvements, and implement strategies to improve performance.
              4. Communicated and enforced company policies and procedures and develop and implement customer service performance standards.
              5. Compiled all customer service reporting requirements.
              6. Developed and analyzed budgets, reports, and financial data.
              7. Investigated and resolved escalated customer service inquiries.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Junior
            Education
            Education
            Criminal Justice

            Sr. Customer Experience Supervisor Resume

            Objective : Sr. Customer Experience Supervisor is responsible for Developing employees, providing performance evaluations, regular feedback during monthly 1:1's and Adhoc, Assisting with employee development and career planning, and also Managing team daily operations, leads team meetings, developing and reporting out on KPIs to meet/exceed team goals and objectives and takes corrective actions as needed.

            Skills : Customer Service, Multitasking, Supporting Skills.

            Description :

              1. Assigned work and set workflow priorities, track the units' performance, and monitor daily volume and service levels.
              2. Defined and measured performance standards and staff development as well as building and maintaining a positive work environment.
              3. Resolved escalated, complex customer issues, managed your cost center budget and capacity planning.
              4. Built collaborative internal and external relationships to provide the best services.
              5. Leveraged tools to track productivity and maximize team performance.
              6. Oversaw the day-to-day customer & technical service operations and maintains major accounts & customer relationships. 
              7. Supported strategic improvements consistent with corporate goals and initiatives, focusing on improving customer retention through a high-quality customer experience. 
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Junior
                      Education
                      Education
                      Bachelor Of Arts

                      Customer Experience Supervisor Resume

                      Objective : As a Customer Experience Supervisor, responsible for Creating plans for appropriate and efficient staffing levels and coordinating training programs for the team, Fostering a continuous improvement environment, following visual communication processes.

                      Skills : Communication Skills, Coordinating Skills, Team Work.

                      Description :

                        1. Identified operational issues and processed improvements, and implement strategies to improve performance.
                        2. Measured and provided appropriate performance and behavioral feedback to assigned team members. 
                        3. Assisted in the design or implementation of continual improvement projects. 
                        4. Offered suggestions to management with ideas on how to improve customer interaction, employee morale and streamline processes.
                        5. Managed major accounts and offers a high level of customer service including handling complex customer situations, identifying customer needs and taking appropriate actions to ensure those needs are met, and performing necessary research and analysis to resolve problems.
                        6. Achieved this through the oversight of work allocation and productivity of individual team members as well as overseeing the quality performance of individual team members.
                        7. Provided sales support for all levels of sales personnel including identifying vendor options, researching/offering pricing, writing proposals & submitting bids, and coordinating events. 
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Junior
                                Education
                                Education
                                Criminal Justice

                                Customer Experience Supervisor III Resume

                                Headline : Customer Experience Supervisor III is responsible for serving as an escalation point for customers and business partners, creating a respectful work environment through effective conflict resolution, and also Requiring knowledge of, or ability to learn systems, processes, and business tools.

                                Skills : Customer Service, Management Experience.

                                Description :

                                  1. Managed the Service Recovery team of 18 for the Customer Service Dept.
                                  2. Managed the Quality team of 4 for the Customer Service Dept.
                                  3. Monitored service levels, call volumes, and schedules; take action needed to ensure customer satisfaction, cost control, and efficiency.
                                  4. Developed daily call center team plans with strategic personnel.
                                  5. Helped promote team performance through consistent training, coaching, and feedback.
                                  6. Scheduled customer call-ins, schedules service requests, and prepares packages.
                                  7. Supported members in implementing changes.
                                      Years of Experience
                                      Experience
                                      5-7 Years
                                      Experience Level
                                      Level
                                      Executive
                                      Education
                                      Education
                                      General Studies

                                      Customer Experience Supervisor III Resume

                                      Headline : To obtain a position as Customer Experience Supervisor that will enable me to utilize strong organizational and leadership skills, operational background, and ability to work well with people.

                                      Skills : Communication Skills, Developing Skills, Advising Skills.

                                      Description :

                                        1. Established higher call center standards by redesigning employee performance scorecards to capture the essential qualities of high-level customer service.
                                        2. Strengthened service development program by integrating strong mentoring/coaching elements into new employee training.
                                        3. Assisted in developing new initiatives and makes recommendations for change, based on proactive and reactive business needs, focusing on improving the communication, timing, and impact to the customer and the employees in the working environment. 
                                        4. Developed sound communication and working relationships with other cross-functional processes, acting as a liaison to advise managers of needs for improved cross-functional processes.
                                        5. Established improved avenues of customer interaction and communication, utilizing existing or assisting in the development of new technology, programs, processes, and reporting. 
                                        6. Ran and prepared reports to distribute to appropriate customers.
                                        7. Oversaw job prep function.
                                                Years of Experience
                                                Experience
                                                5-7 Years
                                                Experience Level
                                                Level
                                                Executive
                                                Education
                                                Education
                                                General Studies

                                                Customer Experience Supervisor II Resume

                                                Headline : As a Customer Experience Supervisor II, responsible for Managing team personnel, salary, and administration. Responsible for team key performance metrics, implementing team training and development plans, and continuous improvements.

                                                Skills : Administrative Skills, Multitasking, Training Skills.

                                                Description :

                                                  1. Oversaw daily operations of a Fortune 500 Company Financial Call Center with over 500 employees that process payments transactions.
                                                  2. Assisted with the training of new associates on department policies and procedures.
                                                  3. Collaborated with Supervisors and Directors on a weekly basis to develop an ongoing individual performance management process, identify knowledge gaps and new procedures.
                                                  4. Weekly side-by-side evaluations, quality monitoring were administered to each representative.
                                                  5. Developed Technical Service staff through effective hiring, coaching, evaluative performance feedback, and guidance. 
                                                  6. Managed daily internal workflow to ensure job coordination, completion, and billing.
                                                  7. Performed other related duties as required or requested. Education: Required Education: in High School or Equivalent Experience (North America & LATAM):
                                                    Years of Experience
                                                    Experience
                                                    5-7 Years
                                                    Experience Level
                                                    Level
                                                    Executive
                                                    Education
                                                    Education
                                                    Business Administration

                                                    Customer Experience Supervisor Resume

                                                    Headline : Customer Experience Supervisor is responsible for Managing and rectifying guest complaints in assigned areas per practice and policy, ensuring records are maintained, Managing all policies and procedures in relation to employment as advised by Human Resources and Merlin Operations Manual.

                                                    Skills : Proficient In MS Office Software, Proficient In Usage Of Management Systems.

                                                    Description :

                                                      1. Responsible for ensuring all calls, emails, and chats consistently meet the quality goals established by the Call Center Team for the Associates.
                                                      2. Monthly Performed Evaluation reports provided to Executive Management.
                                                      3. Built effective working relationships with respective teams to drive a phenomenal customer and agent experience.
                                                      4. Analyzed trends of cost & experience by journey / product / intent / channel / partner to identify optimization and prevent opportunities.
                                                      5. Built out an operational roadmap of prioritized improvement initiatives.
                                                      6. Used data to measure and track the impact of implemented Prevent and CX initiatives.
                                                      7. Worked with product and other operations teams to draft customer journeys, business requirements, and go-to-market strategy.
                                                                Years of Experience
                                                                Experience
                                                                5-7 Years
                                                                Experience Level
                                                                Level
                                                                Executive
                                                                Education
                                                                Education
                                                                Business Administration