Customer Experience Supervisor Resume Samples

A Customer Experience Supervisor will oversee, lead and train the company’s customer service staff. The job description entails solving product and service complaints to provide a better customer experience. Other duties are highlighted on the Customer Experience Supervisor Resume as follows – overseeing and assessing customer service staff member activities; monitoring day-to-day activities; assisting customer service staff, training staff in customer service arena; monitoring and authenticating returns; investigating and solving customer service complaints, and performing additional duties as needed.

To ensure success in this field, the following are certain vital skills and abilities needed – focus on customer service, proficiency in handling various types of customers, computing skills, outstanding telephone communication skills, strong people skills and availability to work in shifts. Formal education is not considered mandatory; however, relevant work experience is considered essential.

Customer Experience Supervisor Resume example

Customer Experience Supervisor Resume

Headline : Responsible for the overall supervision of Customer Service Representatives (CSRs) and other management. Monitor all Customer Services Representative (CSRs) project productivity and call performance.

Skills : Visual Merchandising, Sales, Window Displays, Inventory And Loss Prevention Management, Bilingual.

Description :

    1. Monitor new orders placed online from unassigned accounts.
    2. Responsible for maintaining the functional areas of data.
    3. Maintains customer satisfaction by providing problem-solving resources; managing staff.
    4. Compile and print reports on overall customer satisfaction.
    5. Isolate and identify areas of improvement.
    6. Investigate customer's problems and find solutions.
    7. Build and maintain positive, effective relationships with store partners.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA


Customer Experience Supervisor Resume

Headline : Responsible for the overall supervision of Customer Service Representatives (CSRs) and other management. Monitor all Customer Services Representative (CSRs) project productivity and call performance.

Skills : Visual Merchandising, Sales, Window Displays, Inventory And Loss Prevention Management, Bilingual.

Description :

    1. Monitor new orders placed online from unassigned accounts.
    2. Responsible for maintaining the functional areas of data.
    3. Maintains customer satisfaction by providing problem-solving resources; managing staff.
    4. Compile and print reports on overall customer satisfaction.
    5. Isolate and identify areas of improvement.
    6. Investigate customer's problems and find solutions.
    7. Build and maintain positive, effective relationships with store partners.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA


Sr. Customer Experience Supervisor Resume

Objective : Innovative self-starter with eighteen years' experience in law enforcement, management, technical writing, and problem solving and planning. Obtained specialized experience in the law enforcement/security field applying established and advanced security principles, procedures, and analytical technique.

Skills : Strong computer, Including Microsoft, excel, Power point .

Description :

    1. Oversees Team Leads and customer service, email, and chat agents.
    2. Monitors and evaluates customer service performance.
    3. Identifies operational issues and process improvements, and implements strategies to improve Provides performance.
    4. Monitors call center schedules, training time and performance forecasts to ensure service levels remain at or above set goal.
    5. Evaluates customer feedback through various channels.
    6. Identifies process improvements and implements performance improvement mechanisms.
    7. Communicates and enforces company policies and procedures and develops and implements customer service performance standards.
    8. Mentors Lead Customer Service Representatives and provides guidance to continue growth in customer service organization.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Jr. Customer Experience Supervisor Resume

Objective : Seasoned cash handler and bank teller seeks permanent financial position with an organization that rewards hard work and offers advancement opportunities. Manages development of customer presentations for business review including key customer data metrics.

Skills : Management, Certfied Phlebotomist, Certified Nurse Aide.

Description :

    1. Manage Customer Service Representatives and administrative activities of the assigned Customer Service function.
    2. Provides day-to-day management and support to customer service staff.
    3. Monitor and evaluate customer service performance.
    4. Identify operational issues and process improvements, and implement strategies to improve performance.
    5. Communicate and enforce company policies and procedures and develop and implement customer service performance standards.
    6. Compile all customer service reporting requirements.
    7. Develop and analyze budgets, reports, and financial data.
    8. Investigate and resolves escalated customer service inquiries.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Criminal Justice

Sr. Customer Experience Supervisor Resume

Objective : Innovative self-starter with eighteen years' experience in law enforcement, management, technical writing, and problem solving and planning. Obtained specialized experience in the law enforcement/security field applying established and advanced security principles, procedures, and analytical technique.

Skills : Strong computer, Including Microsoft, excel, Power point .

Description :

    1. Oversees Team Leads and customer service, email, and chat agents.
    2. Monitors and evaluates customer service performance.
    3. Identifies operational issues and process improvements, and implements strategies to improve Provides performance.
    4. Monitors call center schedules, training time and performance forecasts to ensure service levels remain at or above set goal.
    5. Evaluates customer feedback through various channels.
    6. Identifies process improvements and implements performance improvement mechanisms.
    7. Communicates and enforces company policies and procedures and develops and implements customer service performance standards.
    8. Mentors Lead Customer Service Representatives and provides guidance to continue growth in customer service organization.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Jr. Customer Experience Supervisor Resume

Objective : Seasoned cash handler and bank teller seeks permanent financial position with an organization that rewards hard work and offers advancement opportunities. Manages development of customer presentations for business review including key customer data metrics.

Skills : Management, Certfied Phlebotomist, Certified Nurse Aide.

Description :

    1. Manage Customer Service Representatives and administrative activities of the assigned Customer Service function.
    2. Provides day-to-day management and support to customer service staff.
    3. Monitor and evaluate customer service performance.
    4. Identify operational issues and process improvements, and implement strategies to improve performance.
    5. Communicate and enforce company policies and procedures and develop and implement customer service performance standards.
    6. Compile all customer service reporting requirements.
    7. Develop and analyze budgets, reports, and financial data.
    8. Investigate and resolves escalated customer service inquiries.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Criminal Justice

Customer Experience Supervisor III Resume

Headline : To obtain a position Customer Experience Supervisor that will enable to utilize strong organizational and leadership skills, operational background, and ability to work well with people.

Skills : Customer Service, Management Experience.

Description :

    1. Manage the Service Recovery team of 18 for the Customer Service Dept.
    2. Manage the Quality team of 4 for the Customer Service Dept.
    3. Established higher call center standards by redesigning employee performance scorecards to capture the essential qualities of high-level customer service.
    4. Monitor service levels, call volumes and schedules; take action needed to ensure customer satisfaction, cost control, and efficiency.
    5. Develop daily call center team plans with strategic personnel.
    6. Strengthened service development program by integrating strong mentoring/coaching elements into new employee training.
    7. Helped promote team performance through consistent training, coaching, and feedback.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies

Customer Experience Supervisor III Resume

Headline : To obtain a position Customer Experience Supervisor that will enable to utilize strong organizational and leadership skills, operational background, and ability to work well with people.

Skills : Customer Service, Management Experience.

Description :

    1. Manage the Service Recovery team of 18 for the Customer Service Dept.
    2. Manage the Quality team of 4 for the Customer Service Dept.
    3. Established higher call center standards by redesigning employee performance scorecards to capture the essential qualities of high-level customer service.
    4. Monitor service levels, call volumes and schedules; take action needed to ensure customer satisfaction, cost control, and efficiency.
    5. Develop daily call center team plans with strategic personnel.
    6. Strengthened service development program by integrating strong mentoring/coaching elements into new employee training.
    7. Helped promote team performance through consistent training, coaching, and feedback.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies

Customer Experience Supervisor II Resume

Headline : Seeking a competent Customer Experience Supervisor to organize, direct and assess our Customer Service Contact Center team members to maximize performance.

Skills : Proficient In MS Office Software, Proficient In Usage Of Management Systems.

Description :

    1. Oversee daily operations of a Fortune 500 Company Financial Call Center with over 500 employees that process payments transactions.
    2. Minimum call volume of 16,000 calls per day.
    3. Assist with training of new associates on department policies and procedures.
    4. Responsible for ensuring all calls, emails, and chats consistently meet the quality goals established by the Call Center Team for the Associates.
    5. Collaborate with Supervisors and Directors on a weekly basis to develop an ongoing individual performance management process, identify knowledge gaps and new procedures.
    6. Weekly side by side evaluations, quality monitoring administered to each representative.
    7. Monthly Performance Evaluation reports provided to Executive Management.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Customer Experience Supervisor II Resume

Headline : Seeking a competent Customer Experience Supervisor to organize, direct and assess our Customer Service Contact Center team members to maximize performance.

Skills : Proficient In MS Office Software, Proficient In Usage Of Management Systems.

Description :

    1. Oversee daily operations of a Fortune 500 Company Financial Call Center with over 500 employees that process payments transactions.
    2. Minimum call volume of 16,000 calls per day.
    3. Assist with training of new associates on department policies and procedures.
    4. Responsible for ensuring all calls, emails, and chats consistently meet the quality goals established by the Call Center Team for the Associates.
    5. Collaborate with Supervisors and Directors on a weekly basis to develop an ongoing individual performance management process, identify knowledge gaps and new procedures.
    6. Weekly side by side evaluations, quality monitoring administered to each representative.
    7. Monthly Performance Evaluation reports provided to Executive Management.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Customer Experience Supervisor I Resume

Headline : Responds to customer inquiries/complaints and serves as escalation point to troubleshoot and resolve issues and risks jeopardizing customer commitments. Responsible for identifying and communicating action plans and resolution to customer in a timely manner.

Skills : Salesforce, Event Planning, Event Management, Personnel Management, Social Media Management, SEO.

Description :

    1. Assisted any customer concerns as well as guiding cashiers through any problems.
    2. Answered customers' questions and addressed problems and complaints in person and via phone.
    3. Responsible for training associates on a register and through the policies of the store.
    4. Opened and closed the store, which included putting out and collecting the cash at the beginning and end of the sales day.
    5. Maintained visually appealing and effective displays at the front of the store and assisted with displays throughout the store.
    6. Attended store meetings and gave much input on what could improve presentation and sales.
    7. Responsible for preparing the daily deposit and check deposit for the bank.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies

Customer Experience Supervisor I Resume

Headline : Responds to customer inquiries/complaints and serves as escalation point to troubleshoot and resolve issues and risks jeopardizing customer commitments. Responsible for identifying and communicating action plans and resolution to customer in a timely manner.

Skills : Salesforce, Event Planning, Event Management, Personnel Management, Social Media Management, SEO.

Description :

    1. Assisted any customer concerns as well as guiding cashiers through any problems.
    2. Answered customers' questions and addressed problems and complaints in person and via phone.
    3. Responsible for training associates on a register and through the policies of the store.
    4. Opened and closed the store, which included putting out and collecting the cash at the beginning and end of the sales day.
    5. Maintained visually appealing and effective displays at the front of the store and assisted with displays throughout the store.
    6. Attended store meetings and gave much input on what could improve presentation and sales.
    7. Responsible for preparing the daily deposit and check deposit for the bank.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies

Customer Experience Supervisor/Consultant Resume

Summary : To obtain an Customer Experience Supervisor position that will utilize and develop skills to allow to grow within a company. Experience working effectively across multiple facilities and reporting lines.

Skills : Project Management, Merchandising, Client Relations, Customer Service, Research.

Description :

    1. Supervise associates and train them in customer service skills.
    2. Provide superior customer service and open and close stores.
    3. Maintain the appearance of the store and the product.
    4. Complete daily schedules for optimal customer service during peak hours.
    5. Achieve the highest credit card sales in the region.
    6. Processed and prepare reserve/order in-store being shipped from the store.
    7. Drive business results through team productivity, active sales generation, and engaging customers via excellent service.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
General Studies

Customer Experience Supervisor/Consultant Resume

Summary : To obtain an Customer Experience Supervisor position that will utilize and develop skills to allow to grow within a company. Experience working effectively across multiple facilities and reporting lines.

Skills : Project Management, Merchandising, Client Relations, Customer Service, Research.

Description :

    1. Supervise associates and train them in customer service skills.
    2. Provide superior customer service and open and close stores.
    3. Maintain the appearance of the store and the product.
    4. Complete daily schedules for optimal customer service during peak hours.
    5. Achieve the highest credit card sales in the region.
    6. Processed and prepare reserve/order in-store being shipped from the store.
    7. Drive business results through team productivity, active sales generation, and engaging customers via excellent service.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
General Studies

Customer Experience Supervisor/Consultant Resume

Headline : Dedicated and self-motivated manager with superior time management and communication skills. Effectively develops teams based on detailed training and hands on support. Excels at client and vendor relations, prioritizing and problem solving.

Skills : Management, Marketing, Organizational Development, Operations, Office Management, Office Management.

Description :

    1. In charge of everything customer based with increasing tasks in merchandising and shipment.
    2. In charge of tracking and driving credit card sales, and upholding high customer experience survey results.
    3. Recruit, interview, hire, coach, and train 60+ associates, as well as scheduling up to 1,500 hours.
    4. Uphold high standards on and off the sales floor.
    5. Drive sales to exceed LY and meet company set budgets.
    6. Use FMR reporting to track categories to drive underperforming items and maintain high selling items.
    7. Handle and file account payables.
    8. Lead and develop managers, leads, and specialists.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies

Customer Experience Supervisor/Consultant Resume

Headline : Dedicated and self-motivated manager with superior time management and communication skills. Effectively develops teams based on detailed training and hands on support. Excels at client and vendor relations, prioritizing and problem solving.

Skills : Management, Marketing, Organizational Development, Operations, Office Management, Office Management.

Description :

    1. In charge of everything customer based with increasing tasks in merchandising and shipment.
    2. In charge of tracking and driving credit card sales, and upholding high customer experience survey results.
    3. Recruit, interview, hire, coach, and train 60+ associates, as well as scheduling up to 1,500 hours.
    4. Uphold high standards on and off the sales floor.
    5. Drive sales to exceed LY and meet company set budgets.
    6. Use FMR reporting to track categories to drive underperforming items and maintain high selling items.
    7. Handle and file account payables.
    8. Lead and develop managers, leads, and specialists.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies

Lead Customer Experience Supervisor Resume

Objective : To secure a challenging position within an industry where experience and skills will allow to make a valuable contribution to a growing organization. Creating the valued service provider experience with these customers.

Skills : Microsoft Office Suite, CMS, SEO, Adobe Analytics.

Description :

    1. Develop and maintain a customer service-oriented team of Brand Ambassadors through training and continual coaching.
    2. Tracking time and attendance, issuing correctives and terminations when necessary.
    3. Oversee all breaks and meal periods within compliance standards.
    4. Track Brand Ambassador weekly sales to recognize achievements.
    5. Maintain product knowledge and brand communication boards.
    6. Drive customer loyalty through credit card acquisition.
    7. Ensured a high-quality experience for both internal and external customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Liberal Studies

Lead Customer Experience Supervisor Resume

Objective : To secure a challenging position within an industry where experience and skills will allow to make a valuable contribution to a growing organization. Creating the valued service provider experience with these customers.

Skills : Microsoft Office Suite, CMS, SEO, Adobe Analytics.

Description :

    1. Develop and maintain a customer service-oriented team of Brand Ambassadors through training and continual coaching.
    2. Tracking time and attendance, issuing correctives and terminations when necessary.
    3. Oversee all breaks and meal periods within compliance standards.
    4. Track Brand Ambassador weekly sales to recognize achievements.
    5. Maintain product knowledge and brand communication boards.
    6. Drive customer loyalty through credit card acquisition.
    7. Ensured a high-quality experience for both internal and external customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Liberal Studies

Customer Experience Supervisor Resume

Objective : Managing training and development activities, metrics, quality monitoring for the department, supporting domestic and international commercial/indirect fields team, and technical and non-technical representatives.

Skills : Microsoft Office Suite, CMS, SEO, Adobe Analytics.

Description :

    1. Developed by the leadership team to ensure effective and efficient store operation of a 4.5 million a year volume store.
    2. Served as a manager on duty, executed opening and closing procedures and provided sales floor and store operations supervision as required.
    3. Able to use previous talent management experience to secure sponsorships for our events such as Pepsi, Regal Cinemas, and Sephora amongst others.
    4. Made during the hours of the events and helped the store to be up to 150% above sales goals for that week.
    5. Proved to double comp and increase traffic from 50 to 80% from last year's numbers.
    6. Provided support, guidance, leadership, and motivation to promote maximum performance.
    7. Evaluated associates on performance and complete annual performance appraisals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors In Design

Customer Experience Supervisor Resume

Objective : Managing training and development activities, metrics, quality monitoring for the department, supporting domestic and international commercial/indirect fields team, and technical and non-technical representatives.

Skills : Microsoft Office Suite, CMS, SEO, Adobe Analytics.

Description :

    1. Developed by the leadership team to ensure effective and efficient store operation of a 4.5 million a year volume store.
    2. Served as a manager on duty, executed opening and closing procedures and provided sales floor and store operations supervision as required.
    3. Able to use previous talent management experience to secure sponsorships for our events such as Pepsi, Regal Cinemas, and Sephora amongst others.
    4. Made during the hours of the events and helped the store to be up to 150% above sales goals for that week.
    5. Proved to double comp and increase traffic from 50 to 80% from last year's numbers.
    6. Provided support, guidance, leadership, and motivation to promote maximum performance.
    7. Evaluated associates on performance and complete annual performance appraisals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors In Design