A Customer Service Tech Support provides technical assistance and support to customers. The job description includes diagnosing and troubleshooting software and hardware problems and helping in the installation of programs and applications. Typical work activities mentioned on the Customer Service Tech Support Resume are – researching and identifying solutions to software and hardware issues, troubleshooting technical issues, including account set up and network; tracking computer system issues through to resolution, properly escalating unresolved issues to appropriate internal teams, providing prompt and accurate feedback to customers, and documenting technical knowledge in the form of reports and manuals.
Those seeking this job role must mention on the resume the following skills and abilities – experience with Windows, Linux, Mac OS environment, a good understanding of computer systems and mobile devices and other tech products, the ability to diagnose and troubleshoot basic technical issues; familiarity with remote desktop applications and help desk software; and communication skills. A degree in Information Technology or computer science in a related field is considered mandatory.
Objective : Customer Service Tech Support with 2 years of experience in Supporting the client on a daily basis, Providing first level support to clients through phone, email, and chat,Working closely with the development team to troubleshoot production issues, Providing training to new staff members as needed.
Skills : Computer Skills, Typing, Sales Representative, Technical Support, People , Great Listener.
Description :
Responsible for fixing the customers problems dealing with direct tv equipment.
Helped with billing and selling promotional direct tv channels and or upgrades.
Dealt with a customer in the billing aspect we usually take payments or explain what their bill is.
Used Computer skills, different help scripts, people skills, talking with customers, typing and following directions.
Provided empathetic, courteous, quality customer service in an accurate and timely manner as well as maintained a positive, problem-solving approach.
Provided assistance to members and/or providers regarding website registration and navigation.
Maintained performance and quality standards based on established call center metrics including turn-around times.
Experience
2-5 Years
Level
Junior
Education
Bachelors Degree
Customer Service Tech Support Resume
Headline : Customer Service Tech Support is responsible for Responding to customer inquiries and complaints by phone, email, or chat, Performing on-site visits to resolve issues, Troubleshooting hardware, software, and network issues, Maintaining documentation of all customer resolutions, Providing training materials as needed.
Skills : Sharepoint,, Seibel, Crane Rigger, Front line Support tool, Lowe's info center, Forklift Operator, general maintenance on forklifts, semi-trailers, and bobcats.
Description :
Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gathered customer's information and determine the issue by evaluating and analysing the symptoms.
Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
Offered alternative solutions where appropriate with the objective of retaining customers' and clients' business.
Accurately processed and recorded call transactions using a computer and designated tracking software.
Responded to telephone correspondence inquiries from members and utilizing current reference materials and available resources.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Service Tech Support Resume
Objective : To obtain a Customer Service Tech Support position that utilizes my knowledge and passion for today's computer/electronics technology and rewards a strong work ethic, Implement new processes and procedures as they ariseManage the escalation process with management .
Skills : Great Customer Service, Office Clerk, Cashier, Medical Terminology, Medical Records, Medical Billing.
Description :
Utilised strong customer support communication skills to identify customer needs.
Troubleshoot software and hardware issues concerning Windows XP, Vista, & 7 and Android tablet operating system.
Diagnosed and repaired desktops, laptops, all-in-one computers, servers and notebooks; re-images hard drives using deployment servers.
Tested software compatibility on Acer, Gateway and Apple platforms.
Built server systems and maintains building storage arrays.
Able to discuss strengths & benefits of key product technical features and guide customers through product evaluations.
Maintained customer request logs using Microsoft Dynamics AX and coordinates replacement acquisition with refund resellers.
Experience
2-5 Years
Level
Executive
Education
MS
Customer Service Tech Support Resume
Summary : Experienced with eight years of Customer Service Tech Support knowledge in Sales and Administration. Three years in the commercial real estate field exploring the opportunities to apply my experience in operations to optimize my skills. Fast-learner, team player that can handle multiple tasks with hopes of securing a position within the customer service field where I can utilize my customer service skills.
Skills : Microsoft Office Excel, Powerpoint, Word, Outlook, Technical Skills.
Description :
Received technical support calls for Android and Apple mobile applications.
Provided product testing in the field for mobile application for user friendly ability and functionally.
Supervised more than 15 employees, and impart on-call training to associates on a daily basis.
Documented and logged all customer cases and directed customer service cases to appropriate superiors for resolution when necessary.
Prepared daily call log and reports for management.
Created and maintained customer contact information database system through Salesforce.
Supported and assisted management with effective coaching of other associates.
Experience
10+ Years
Level
Senior
Education
Business Administration
Customer Service Tech Support Resume
Headline : Customer Service Tech Support is responsible for Troubleshooting and resolving any computer/technical issues, Providing customer service for software, hardware, and computer questions, Managing the company's IT infrastructure, Responding to internal emails from co-workers or other departments.
Skills : Strong leadership and organizational Oral and written communication, Interpersonal Computer.
Description :
Used to working in a fast paced environment under stressful conditions at various times.
Able to install and configure various peripherals, printers, scanners and network equipment.
Able to work first, second or third shift, weekends and holidays.
Able to communicate effectively within the Team and Management Effectively handle most calls in a timed manner.
Worked independently and in a team environment Able to sit for long periods of time.
Gave great customer service, fix customers issues, Also Understanding the customers issues, taking the steps to provide all information needed to know.
Sent out techs, and new equipment etc.
Experience
5-7 Years
Level
Executive
Education
AA In Computer Science
Customer Service Tech Support Resume
Headline : To become a valued employee with a diverse background that can help the company achieve its top goals, Rather it's to be number one in customer service, production rate or number one for cleanest facilities.
Skills : Customer Service, Computer, Word Processing, Typing, Phone, Data Entry, People.
Description :
Assisted with software installation and configuration.
Provided guidance on product features.
Resolve technical issues.
Provided proactive technical support services via phone and chat.
Resolved a variety of customer issues, including software, hardware, networking, or configuration problems.
Maintained a high level of proficiency with computer hardware and software systems.
Completed daily tasks in accordance with established timeframes.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Customer Service Tech Support Resume
Headline : Customer Service Tech Support is responsible for Providing excellent customer service by being knowledgeable about products, tools, and services, Troubleshooting hardware or software problems with customers, Resolving connectivity issues, Configuring devices or operating systems to meet customer requirements.
Followed up on unresolved issues that have not been resolved within established timelines.
Resolved customer inquiries and issues.
Developed effective resolutions to problems.
Ensured that customers are treated with respect throughout the entire process.
Provided prompt, friendly, and professional service to all customers.
Maintained a positive attitude at all times.
Provided timely responses to all inquiries from customers and provide follow up as needed.
Experience
5-7 Years
Level
Executive
Education
GED
Customer Service Tech Support Resume
Headline : Customer Service Tech Support is responsible for Providing support on the phone or in chat, Assisting with account setups, Tracking customer support tickets through the system to ensure they are resolved in a timely manner, Providing regular updates to management on how the team is performing.
Stayed up to date with company policies and procedures.
Maintained a neat appearance in the work place.
Attended scheduled training's.
Assisted customers by using various technologies such as chat and email.
Maintained a high level of customer satisfaction and provide excellent service.
Set up and maintained the appropriate customer service channels, including phone or email, based on the customer's needs.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Service Tech Support Resume
Headline : As a Customer Service Tech Support, responsible for Responding to customer inquiries and complaints, prioritize based on severity, Following up with customers via phone, email and social media platforms, Assisting customers with any troubleshooting steps necessary, Providing a high level of service to all customers.
Provided prompt responses to inquiries and escalate issues as needed.
Participated in conference calls for service calls or large scale issues with multiple customers.
Troubleshoot and resolved customer-facing application issues including hardware device issues.
Resolved critical or complicated customer issues with a high level of accuracy.
Created detailed work orders and provide status updates to the engineering team.
Performed regular preventative maintenance on equipment to ensure optimal performance.
Created detailed documentation of resolved issues and service interruptions.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Customer Service Tech Support Resume
Headline : Customer Service Tech Support is responsible for Providing technical support for company's products, Monitoring system performance using tools such as Nagios or Cacti, Providing system administration services such as installing software updates on servers, managing user permissions, or installing new hardware.
Skills : System Administrator, Planning, Customer Service, Problem Solving.
Description :
Worked in a fast paced environment that requires excellent multitasking skills.
Acted as a leader within the company.
Provided technical support to customers by troubleshooting, repairing, and installing hardware or software issues.
Responded to customer questions by searching online or getting in touch with the appropriate department.
Provided customer training on product usage or installation procedures.
Monitored incoming maintenance requests and contact the appropriate department when a problem arises.
Participated in product development by researching new technologies and trends that may impact the company's products.
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