The Dealer Service Specialist is the one who provides commendable and quick customer service to dealers and other internal customers of the company. They maintain a strong relationship with dealers to develop business through the channel. They are also responsible for the collection of payments to and from the dealer in exchange for business. Dealer service specialists play a significant role in extending support to the dealers in assisting and addressing client calls down the line through-out the sales process. The Job description and duties are listed on the Dealer Service Specialist Resume as – Effectively communicate with dealers and bridge up the gap between management and clients with dealers as well as bring up any dealers’ issues to the management notice. Providing assistance and training dealers to ensure customer satisfaction and accurate service at all times.
To succeed in this role, an individual should have strong verbal and written communication skills,
the ability to perform multiple tasks simultaneously, excellent customer service skills, and proficiency in
technical knowledge. A high school diploma is a must to fit into the role, additionally having two-plus
years of experience in the marketing field will be an asset.
Summary : Energetic Dealer Service Specialist with over 10 years experience in executive support roles. Organised and Professional. Who is dedicated and focused, excels at prioritising, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role as an Administrative Assistant with increased responsibility and challenges.
Maintained up to date knowledge of branch policies regarding all aspects of inventory finance.
Served as liaison and central point of contact for all outside vendors.
Submitted credit applications; communicate with credit and contracts departments.
Communicated with third parties to request additional documents for credit applications.
Planned meetings and prepare conference room.
Maintained an up to date department organisational chart.
Dispersed all incoming mail to correct recipients throughout the office.
Experience
10+ Years
Level
Senior
Education
Associates In Electronics
Dealer Service Specialist Resume
Summary : Dealer Service Specialist with expertise in problem resolution, managing special projects, handling confidential information and ensuring compliance with privacy laws and employer's loss prevention guidelines and policies. Known for effectiveness, team contribution, initiative, adaptability, ambition and quick learning style. Possesses strengths in the areas of interpreting results, visioning, coaching/mentoring and flexibility. Committed to carrying out employer's mission, vision and core values with highest degree of integrity.
Organised files, developed spreadsheets, fax reports and scan documents.
Properly routed agreements, contracts and invoices through the signature process.
Relayed information to support automotive package sales and leases.
Calculated personal automobile property tax by state to ensure accurate billing and prevent monetary losses.
Educated peers on work processes to effectively transition operations to anchor sites.
Made necessary log calls through sales force system Access to different programs Process checks for dealers, auctions, etc.
Distributed reports throughout office Multi-tasking using two monitors and several different program systems.
Experience
7-10 Years
Level
Management
Education
Associates Of Arts
Dealer Service Specialist Resume
Summary : Dedicated Dealer Service Specialist with 10+ years of experience working in fast-paced manufacturing environments. Desires to now leverage leadership, knowledge base and interpersonal skills to fostering growth and excellence in team building role.
Skills : Planning, Team Work, Client Management.
Description :
Assisted prospective clients in applying for a credit line, collecting and reviewing required documentation, and overseeing the completion of the application and contract signing.
Worked closely with clients to manage account needs and review account utilisation.
Processed loan transactions and determine appraisal of inventory to advance funds to the client.
Processed checks and ACH payments for clients.
Audited internal records monthly to ensure all items are compliant within company policy.
Reviewed client accounts for possible collections or loss risk and advise management of potential risk.
Ran and updated dealer's status report once a week using multiple systems, to maintain dealers updated on accounts purchased by UAI.
Experience
7-10 Years
Level
Management
Education
Bachelor's
Dealer Service Specialist Resume
Summary : Dealer Service Specialist Professional with expertise in managing customer accounts, offering quality solutions, maintaining compliance standards, research, documentation tracking, problem solving and discreetly handling confidential information. Well-known for strengths in the areas of listening, oral and written communication, collaboration and meeting tight deadlines. Committed to meeting employer's core values with the highest degree of integrity.
Skills : Supervising, Accounting, Advising.
Description :
Provided dealer payoff quotes for leases and retail accounts to assist with payments in full.
Printed and faxed reports (payoff quotes, contracts, titles and lien releases) for dealers and customers to provide them with information required to get into new vehicles or payoff loans.
Performed reviews of retail and leasing contract packages to ascertain compliance with Federal Truth-in-Lending practices and corporate and statutory guidelines.
Routinely exceeded established maximum job target by 50% so department goals were met, resulting in a consistently favourable Customer Satisfaction Index rating for this location.
Handled review and clearing of Accounts Receivable and Payable items within 24 hours, tracked statistics for various corporate surveys, and handled dealer distribution reports resulting in all deadlines being met with 100% accuracy.
Promoted and enhanced team performance.
Used negotiation skills to resolve past buyback and advice dealers on ways to help them take care of overdue buybacks and money at dealers and prevent future financial hardship with dealers.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Dealer Service Specialist Resume
Summary : Dealer Service Specialist is responsible for Maintaining customer relationships with a focus on repeat business, Analysing sales volume and volume discounts to determine price point, Managing the customer account to ensure that all related services are performed as expected, on time, and within budget, Preparing customer quotes for pricing and terms.
Skills : Microsoft Office, As400, Oracle.
Description :
Responsible for maintaining a weighted average of 99.7% current on a $47.9 million dollar portfolio.
Assisted in the training of new branch employees on AFC policies and procedures.
Managed risk by reviewing audits, delinquency, and red flags as they arise.
Increased profitability by contacting potential customers(dealers) by phone and at the auctions.
Obtained and assisted new dealers through infancy stage, contract signing, and flooring process.
Verified necessary documents to purchase lease and retail contracts from contracted dealers.
Ensured dealers followed program guidelines outlined by the finance company.
Experience
7-10 Years
Level
Management
Education
Associate's
Dealer Service Specialist Resume
Summary : Dealer Service Specialist with 8 years of experience in Providing technical support when needed in order to achieve the best possible results for our customers, Locating parts for repair or replacement of products or components when required, Assisting in new product introductions by researching new products or features in order to keep our customers informed about new products as they become available.
Skills : Microsoft Office, Typing , Alphanumeric Data Entry, Stenography.
Description :
Processed lease assumptions.
Ran credit bureau and verified employment.
Processed DMV paperwork.
Completed related paperwork in a timely manner.
Properly organised and detailed all necessary documents to process contracts.
Discounted and established Lease and retail accounts.
Attended local auctions, meet and greet dealers in order to sell them a floor plan with AFC.
Experience
7-10 Years
Level
Management
Education
MS
Dealer Service Specialist Resume
Headline : As a Dealer Service Specialist, responsible for Providing a first-class dealer service experience by consistently exceeding customer expectations, Ensuring that all aspects of the dealerships customer service program are carried out efficiently and effectively, Managing multiple dealer accounts, including new and existing accounts, as well as partner dealerships, and also Performing due diligence on new or potential customer accounts to ensure a positive relationship with them.
Skills : Collaborative Team Member, Pays Attention To Detail,.
Description :
Processed title as they enter the office.
Assisted dealers by phone, fax, or email regarding inaccuracies in funding packets.
Researched and resolved any issues in order to build trust and secure the relationship between UAI and customers/dealers.
Resolved Dealer concerns to ensure low customer effort and customer satisfaction with loan services provided.
Provided customer service by assisting them with any issues they may have with their vehicle, such as problems with brakes or windshield wipers.
Performed routine maintenance on vehicles to make sure they are performing as expected.
Helped maintain the dealerships reputation through good customer service and repair work.
Experience
5-7 Years
Level
Executive
Education
MS
Dealer Service Specialist Resume
Headline : A Dealer Service Specialist who goes above and beyond basic administrative tasks. I also take on multiple projects at once. I have an excellent work ethic and strength in boosting company morale. Looking to maintain a position utilising my detail oriented, organisational, interpersonal, and customer relations skills. Becoming a part of a company that will allow me to grow and advance within a professional environment.
Provided technical advice and assistance to management on vehicle performance issues that arise from mechanical failures or vehicle modifications.
Reported financial data to senior managers in an accurate manner (e.g., mileage, oil changes).
Generated revenue by referring customers for maintenance and/or repairs, including parts purchases from dealerships across the country.
Assisted dealerships in marketing.
Identified and prioritized dealer service product needs.
Provided OEM training on dealer services, tools and hardware.
Worked with sales to develop a product offering that meets dealer needs.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Dealer Service Specialist Resume
Objective : Excellent interpersonal skills; capable of working in a rapid paced environment, meeting deadlines, and interfacing with all levels of management, staff, and customers Recognised for outstanding work ethic, self motivated, outstanding customer service and commitment to corporate and team work.
Skills : Team Work, Service Management, Planning.
Description :
Managed relationships with all major OEMs.
Managed relationships with all major suppliers of parts and accessories for the dealer service business.
Acted as a liaison between the Dealer Service team and other departments within the organization to ensure customer satisfaction goals are met.
Acted as a leader within the company.
Provided on-site technical assistance to dealers through a local service facility or remote locations. This includes diagnosing and repairing vehicles, as well as providing vehicle maintenance and repair, as well as sales and marketing services to dealers.
Provided technical support for the dealership's products including diagnosing and repairing vehicles, as well as providing vehicle maintenance and repair, as well as sales and marketing services to dealers.
Maintained a comprehensive database of all active vehicles in the dealerships inventory. This includes all dealer owned vehicles in the United States (including new) along with historical data on all older or non-running vehicles. This database allows for an easy comparison of performance between different models in a given dealerships inventory.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Dealer Service Specialist Resume
Summary : Dealer Service Specialist experienced in all aspects of financial operations at both corporate and private levels. Interested in an accounting or bookkeeping position in a company with growth potential. Exceptional planning and organisational capabilities. Strong analytical skills. Very skilled at identifying and developing processes for optimum job task functioning. Articulate, flexible, and creative in problem solving and execution of job responsibilities.
Skills : Microsoft Office, Outlook, Quick books, Pro series Tax Program.
Description :
Prepared pricing proposals for dealers to use in negotiations with customers.
Maintained dealership profitability.
Established pricing targets.
Increased sales volume by meeting target quotas; and identified new products to sell to customers.
Supported dealer vehicles with routine maintenance checks to ensure proper operation and maintain an inventory of parts needed by dealerships.
Performed vehicle inspections when necessary or available.
Determined the needs of dealers and customers, including dealership size and average daily sales figures.
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