The Dealer Service Specialist is the one who provides commendable and quick customer service to dealers and other internal customers of the company. They maintain a strong relationship with dealers to develop business through the channel. They are also responsible for the collection of payments to and from the dealer in exchange for business. Dealer service specialists play a significant role in extending support to the dealers in assisting and addressing client calls down the line through-out the sales process. The Job description and duties are listed on the Dealer Service Specialist Resume as – Effectively communicate with dealers and bridge up the gap between management and clients with dealers as well as bring up any dealers’ issues to the management notice. Providing assistance and training dealers to ensure customer satisfaction and accurate service at all times.
To succeed in this role, an individual should have strong verbal and written communication skills,
the ability to perform multiple tasks simultaneously, excellent customer service skills, and proficiency in
technical knowledge. A high school diploma is a must to fit into the role, additionally having two-plus
years of experience in the marketing field will be an asset.
Objective : Customer-focused Dealer Service Specialist with 2 years of experience in enhancing dealer relationships and ensuring compliance with company policies. Adept at problem-solving, managing documentation, and providing exceptional support to dealers. Passionate about fostering positive connections and driving operational efficiency to support organizational goals.
Maintained comprehensive knowledge of inventory finance policies and procedures.
Acted as the primary liaison for vendors, ensuring prompt and effective communication.
Facilitate communication between dealers and manufacturers to resolve service issues.
Coordinated information requests from third parties to expedite credit processing.
Organized meetings and managed conference room logistics.
Updated and maintained the department's organizational chart regularly.
Distributed incoming mail effectively to ensure swift communication.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Automotive Dealer Service Specialist Resume
Objective : Dynamic Automotive Dealer Service Specialist with 5 years of experience in optimizing dealer relationships and enhancing service delivery. Proven expertise in problem resolution, compliance management, and operational efficiency. Committed to elevating dealer satisfaction and driving continuous improvement to support business objectives.
Skills : Data Analysis Tools, Automotive Financial Management, Adaptability, Crm Software, Relationship Building
Description :
Organized and maintained dealer files, ensuring compliance with company policies and regulations.
Facilitated the routing of agreements, contracts, and invoices through the approval process.
Provided timely information to support automotive sales and lease transactions.
Calculated and verified automobile property tax to prevent billing inaccuracies.
Conducted training sessions for peers on operational processes to enhance efficiency.
Utilized Salesforce for effective communication and order tracking with dealers.
Generated and distributed reports, managing multiple tasks efficiently using advanced software tools.
Experience
2-5 Years
Level
Junior
Education
B.S. in BA
Dealer Service Specialist Resume
Headline : With over 7 years of experience as a Dealer Service Specialist, I excel in building strong dealer relationships and enhancing service outcomes. My expertise lies in compliance management, problem resolution, and operational efficiency. I am dedicated to delivering exceptional support and driving continuous improvement to elevate dealer satisfaction and achieve business goals.
Facilitated dealer applications for credit lines, ensuring all documentation is accurately collected and processed.
Collaborated with clients to assess account needs and optimize account utilization for maximum benefit.
Processed loan transactions and evaluated inventory appraisals to advance necessary funds.
Executed checks and ACH payments efficiently, maintaining high accuracy.
Conducted monthly audits of internal records to ensure compliance with company policies.
Analyzed client accounts for potential collection risks, advising management on necessary actions.
Generated and maintained weekly dealer status reports using multiple systems to keep dealers informed on account activity.
Experience
5-7 Years
Level
Senior
Education
BBA
Customer Support Dealer Service Specialist Resume
Summary : Accomplished Customer Support Dealer Service Specialist with a decade of experience in optimizing dealer interactions and ensuring compliance with industry standards. Proficient in problem-solving, documentation management, and delivering exceptional support. Dedicated to enhancing dealer satisfaction and driving operational excellence to achieve corporate objectives.
Skills : Team Leadership, Financial Management, Inventory Management, Data Entry, Time Management, Team Collaboration
Description :
Provided accurate dealer payoff quotes for leases and retail accounts, facilitating timely transactions.
Generated and distributed reports, contracts, and lien releases, ensuring dealers received essential documentation promptly.
Conducted thorough reviews of retail and leasing contract packages, ensuring compliance with regulatory standards.
Consistently surpassed departmental targets by 50%, contributing to a high Customer Satisfaction Index rating.
Managed Accounts Receivable and Payable processes within 24 hours, achieving 100% accuracy on deadlines.
Enhanced team collaboration and performance through effective communication and support.
Utilized negotiation skills to assist dealers in resolving overdue buybacks, preventing financial discrepancies.
Experience
7-10 Years
Level
Management
Education
BBA
Dealer Service Specialist Resume
Summary : Dedicated Dealer Service Specialist with 10 years of experience in cultivating robust dealer relationships and enhancing service efficiency. Expert in contract compliance, risk management, and operational support. Committed to driving dealer satisfaction and contributing to organizational success through innovative problem-solving and strategic support.
Skills : Microsoft Office Suite, As400 System Management, Lead Generation, Follow-up Skills, Documentation Skills, Product Training
Description :
Managed a $47.9 million dealer portfolio while maintaining a 99.7% current status.
Trained new branch employees on company policies and best practices in dealer service.
Conducted audits to identify risk factors, ensuring compliance with internal and external standards.
Boosted profitability by proactively engaging potential dealers during auctions and outreach efforts.
Guided new dealers through the onboarding process, from contract signing to operational setup.
Reviewed and verified documentation for lease and retail contracts to ensure accuracy.
Monitored dealer adherence to finance company guidelines, mitigating potential compliance issues.
Experience
10+ Years
Level
Executive
Education
BBA
Technical Dealer Service Specialist Resume
Objective : Results-oriented Technical Dealer Service Specialist with 5 years of experience in enhancing dealer support and driving compliance. Skilled in resolving technical issues, managing dealer documentation, and optimizing service delivery. Focused on building strong partnerships and improving operational processes to maximize dealer satisfaction and support organizational success.
Skills : Technical Proficiency In Microsoft Office Suite, Data Entry And Management Skills, Negotiation Skills, Customer Service
Description :
Processed lease assumptions and ensured compliance with company policies.
Ran credit bureau checks and verified employment details for dealer applications.
Managed DMV paperwork and completed all related documentation efficiently.
Organized and detailed necessary documents for contract processing.
Assist dealers in troubleshooting complex vehicle issues effectively.
Attended local auctions to network with dealers and promote financing options.
Improved operational workflows to streamline contract processing and dealer support.
Experience
2-5 Years
Level
Consultant
Education
B.S. in BA
Dealer Service Specialist Resume
Objective : Enthusiastic Dealer Service Specialist with 2 years of experience in cultivating dealer relationships and enhancing service quality. Skilled in addressing dealer inquiries, ensuring compliance, and optimizing operational processes. Eager to leverage strong communication and problem-solving skills to foster positive dealer experiences and contribute to organizational success.
Skills : Effective Communication, Detail Orientation, Presentation Skills, Warranty Management, Service Scheduling, Market Research
Description :
Processed dealer title documents efficiently upon receipt.
Assisted dealers via phone, email, or fax, addressing funding packet discrepancies.
Identified and resolved issues to strengthen trust between UAI and its dealers.
Managed dealer concerns to enhance customer satisfaction with loan services.
Provided support for vehicle-related inquiries, ensuring timely resolutions.
Conducted routine vehicle maintenance checks to ensure operational standards.
Maintained dealership reputation through excellent customer service and repair quality.
Experience
0-2 Years
Level
Fresher
Education
AAS
Sales Dealer Service Specialist Resume
Headline : Accomplished Sales Dealer Service Specialist with 7 years of experience in strengthening dealer partnerships and optimizing service delivery. Expertise in compliance oversight, problem resolution, and enhancing operational workflows. Committed to exceeding dealer expectations and driving continuous improvement to achieve strategic business objectives.
Provided critical technical support to management regarding vehicle performance and service issues.
Delivered accurate financial reporting to senior management, enhancing data-driven decision-making.
Generated revenue by effectively referring customers for maintenance and parts purchases.
Collaborated with dealerships on marketing strategies to boost service awareness.
Implement best practices for service operations across dealer networks.
Conducted OEM training on dealer services, tools, and best practices.
Partnered with sales teams to develop tailored product offerings aligned with dealer requirements.
Experience
5-7 Years
Level
Senior
Education
BBA
Dealer Service Specialist Resume
Objective : Accomplished Dealer Service Specialist with 5 years of experience in strengthening dealer partnerships and enhancing operational efficiency. Expertise in compliance management, technical support, and problem-solving. Driven to improve dealer satisfaction and streamline processes to achieve organizational success.
Skills : Training Skills, Reporting Skills, Process Improvement, Attention To Detail, Quality Assurance, Customer Retention
Description :
Managed relationships with major OEMs to enhance service delivery and dealer satisfaction.
Acted as a liaison between the Dealer Service team and other departments, ensuring alignment with customer satisfaction goals.
Provided on-site technical assistance and support to dealers, including vehicle diagnostics and repairs.
Maintained a comprehensive database of dealer inventory, facilitating performance comparisons and decision-making.
Developed and implemented training programs for dealers to improve service quality and operational efficiency.
Collaborated with suppliers to ensure timely availability of parts and accessories for dealer services.
Conducted regular assessments of dealer performance metrics to identify areas for improvement.
Experience
2-5 Years
Level
Junior
Education
BBA
Dealer Service Specialist Resume
Summary : Results-driven Dealer Service Specialist with a decade of experience in enhancing dealer partnerships and optimizing service operations. Skilled in compliance oversight, technical support, and relationship management. Committed to delivering exceptional service and driving improvements to maximize dealer satisfaction and operational success.
Skills : Call Center Experience, Microsoft Outlook, Quickbooks Pro, Order Processing, Troubleshooting Skills
Description :
Developed tailored pricing proposals to enhance dealer negotiations and maximize profitability.
Monitored and analyzed dealership performance metrics to identify growth opportunities.
Established and communicated pricing targets aligned with market conditions.
Achieved sales volume increases by identifying new product opportunities and meeting quotas.
Conducted routine maintenance checks and inventory management for dealer vehicles.
Performed thorough vehicle inspections to ensure compliance with safety standards.
Assessed dealer needs based on size and sales figures to provide customized support.
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