A Dealer Services Representative is an individual who works between two or more companies representing the services or products of the dealer. They support the dealer and other team personnel with the available products and resources. Often, this category of representation is suitable for business to the business model where large firms to small distributors are involved and individual acts as an agent or at individual capacity performing duties on behalf of their dealer. The Job description and responsibilities that are listed on the Dealer Services Representative Resume as – build a relationship with dealers and promote the sale and business development, assisting and training dealers for better growth and maximize revenues, maintain and generate structured reports as and when required by both the parties.
To better fit into the role, one should have strong communication skills with verbal and written proficiency, sound technical knowledge, teamwork and leadership skills, market knowledge, training dealers and the team as and when required. A high school diploma is a must while an associate degree in business administration is preferred.
Summary : Responsible for Communicating with MTD Dealer Network, primarily by phone, in a professional manner, and also Answering the Service Manager and Technicians' questions concerning assembly, operation, repair, warranty, and maintenance related to products.
Responded to customer service emails in a timely and effective manner.
Provided professional customer service consultations on payments, showroom activations, customer issues, dealer website support, and a variety of other issues.
Resolved high-priority issues escalated by Area Sales Managers.
Identified and resolved dealer commission's issues.
Created training documents for Retail Services Representatives as well as Dealers.
Functioned as the subject matter expert for the Retail Services Department.
Mentored and trained other representatives.
Experience
10+ Years
Level
Senior
Education
Associates Of Arts In Communication
Dealer Services Representative Resume
Objective : To obtain a Dealer Services Representative position where I can maximize my multilayer of management skills, office supervisor, accounts payable, payroll clerk, customer service and human resources. I'm a hard worker and quick learner; I put a lot of pride and integrity in my work.
Skills : Microsoft Office, SAP, 10-Key, Accounting, Payroll, Human Resources.
Description :
Entered damage, carrier, and shortage claims for BMW centers/dealers in TX, AR, MS, OK, LA & NM.
Entered stock and VOR orders when needed.
Researched and appealed dealer claims.
Communicated with all external dealers at all levels via telephone and email in regards to order entry, order tracking, claims and stock checks.
Assisted/Communicated with returns department in regards to dealer claims, dealer returns, RTD parts, Carrier damages & CDC claims.
Inspected carrier damages with carrier, returns lead and BMW Quality Manager to determine if carrier was at fault of claim damage.
Maintained all files related to dealer claims and returns.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Dealer Services Representative Resume
Objective : Motivated, hardworking, reliable and productive, dedicated to the automotive industry. Proven ability to deliver high quality work and excellent customer satisfaction. Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.
Skills : Firearm Mechanics, Fabrication And Assemblies / Auto Mechanic Fabrication / Motorsports Racing.
Description :
Assessed competitors by analyzing and summarizing competitor information and trends.
Identified sales opportunities.
Developed sales opportunities by researching and identifying potential accounts.
Solicited new accounts; building rapport; providing technical information and explanations; preparing quotations.
Closed new accounts by answering the telephone, fax, and e-mail inquiries; verifying and entering information.
Filled orders by transferring orders to fulfillment; communicating expected delivery date; explaining stockouts.
Developed accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
Experience
2-5 Years
Level
Junior
Education
Diploma
Dealer Services Representative Resume
Objective : Answering Dealer questions regarding advanced troubleshooting of mechanical and electrical systems, and also Assisting Dealers in troubleshooting all issues related to any product in the MTD line up.
Skills : Microsoft Office Excel, Managing Skills.
Description :
Kept track of dealership inventory, maintenance, mechanical needs ect.
Answered and managed incoming and outgoing calls to dealers daily to update them on their inventory.
Answered any questions they had about vehicles on our lot.
Helped dealers purchase and sell their vehicles to grow their business.
Helped customers with location of vehicles.
Emailed throughout the day to managers and co-workers keeping each other updated.
Maintained communication equipment by troubleshooting, reporting, and tracking problems.
Experience
2-5 Years
Level
Executive
Education
MS
Dealer Services Representative Resume
Objective : Energetic individual with demonstrated ability to work effectively with customers, employees, sales personnel, vendors, dealers, and management at all levels. Outstanding communication skills: proficiently utilizes interpersonal skills in relating with others. Problem solver: effectively handles difficult situations, negotiates, develops/implements solutions.
Skills : Written Skills, Coordinating Skills.
Description :
Provided information to dealers on various product lines and sales programs.
Enhanced/salvaged orders, promoted products, sales and closeout programs.
Resolved problems with orders, shipments, accounts.
Coordinated orders with Sales Staff and other departments.
Entered orders and returned authorizations to provide information to dealers.
Assembled and forwarded mass mailing for new product lines and special programs.
Successfully served as primary contact with Sales Representatives and Dealers.
Experience
2-5 Years
Level
Executive
Education
MS
Dealer Services Representative Resume
Objective : To establish a long-term career in a company where I may utilize my Dealer Services Representative professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Proficient With SAP / Microsoft Word / Excel / PowerPoint / Outlook / Lotus Notes General Office Duties Six Sigma Yellow Belt Certified.
Description :
Maintained and improved quality results by following standards; recommending improved policies and procedures.
Updated job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplished department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Assisted PTG in regards to stock checks and verifying that parts match ETK.
Entered miscellaneous billing and debits for dealers.
Operated as the Retail Services Representative at two roadshows advising dealers of the new promotions and held Q&A sessions.
Streamlined the Retail Services box, the Office of the President Box, and the Sales Support Box to increase functionality and efficiency in work.
Experience
2-5 Years
Level
Executive
Education
GED
Dealer Services Representative Resume
Objective : Dealer Services Representative with 5 years of experience in Documenting all customer, product, and call type information into CRM while on a call, Utilizing and supporting Continuous Improvement initiatives, and also Serving as a technical resource to Customer Support Advocates.
Skills : Active Trading Specialist, Client Service, Financial Operations.
Description :
Recruited for a newly created position to expand the bank's indirect lending presence.
Collaborated with management in the program development and pricing strategy which positioned the bank to be competitive in new markets.
Prospected, developed, and trained new business sources.
Monitored dealer performance for approval and booking ratios to meet company standards.
Maintained a 120 calls per month discipline to develop and continue sales volume.
Increased department's monthly loan volume by as much as 32% during a down economic period.
Provided excellent customer service by implementing principles and processes on customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science In Finance
Dealer Services Representative Resume
Objective : Hardworking, organized, Dealer Services Representative professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Customer Service, Coordinating Skills.
Description :
Mastered customer service management databases and assisted in office administration.
Saved company thousands of dollars by effectively resolving problems.
Provided timely and accurate information to consumers and dealers.
Satisfied customers by processing service requests for warrantied products.
Managed a high volume of inbound and outbound calls.
Communicated with vendors regarding back order availability, future inventory and special orders.
Worked within a team environment to carry out a full range of investment functions.
Experience
2-5 Years
Level
Junior
Education
MS
Dealer Services Representative Resume
Headline : Creative, hardworking, team-oriented, trustworthy and driven to achieve. Successful in handling difficult and complex projects. Self-starter with exceptional organization and communication skills who is committed to satisfying the needs and expectations of the client and community. Adept at communicating with management, vendors and internal departments to coordinate collaborative efforts with ease.
Skills : Data Entry, Multitasking.
Description :
Analyzed trading in the stock market and communicated results with investment managers.
Communicated with Brokers to ensure their clients' asset allocation met the intended investment strategy.
Contacted new and existing customers to discuss auction dates and available items.
Scheduled purchase for auction items by phone with customers Answered customers' questions about a product, prices, availability and product use.
Ensured all Dealer accounts are meeting sales and profit goals by building and executing strategies with Dealers to promote and sell PPG products and services.
Provided, sold and educated Dealers on tools to promote PPG products - product support, sales promotions, marketing, and merchandising materials and advertising opportunities.
Prioritized/conducted dealer/end-user education and product information seminars.
Experience
5-7 Years
Level
Executive
Education
B.A. In Advertising
Dealer Services Representative Resume
Summary : Over 15 years of experience in customer service and marketing. Knowledged of principles and methods for showing, promoting, and selling products or services. Computer Literate: Microsoft Word, Outlook, Access, Excel, Internet Explorer. Exceptionally organized, self-starter, highly motivated, flexible, and detailed oriented. Ability to prioritize work, manage multiple tasks simultaneously, and work well under pressure while meeting strict deadlines. Excellent verbal and written communication skills. Fluent in both English and Spanish.
Skills : MS office, Directing Skills.
Description :
Used data and information (e.g. geo-marketing data) on new/existing end-user customers, markets, competition, and product/service performance and help dealers develop and execute their market strategy.
Built positive relationships with contractors/customers through taking an active role in local industry trade associations.
Worked with Dealer representatives to schedule weekly calls at either dealer and/or end-user locations and ensure timely follow-up and response to any specific customer needs.
Used initiative in handling customer problems, complaints, and warranty issues.
Resolved problems in a timely manner.
Achieved Price and Margin targets by managing to price, credits, job quotes, and follow-up on expiring job quotes.
Followed up on sales leads generated by campaigns and yourself to establish sales meetings with customers in the region covered.
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