A Desk Worker acts as the first point of contact for clients for business, hotel, or at the doctor’s office. A well-written Desk Worker Resume indicates the following duties and responsibilities – performing front desk administrative tasks; answering phone calls, greeting clients; overseeing the office budgets; greeting guests and providing them with outstanding customer service; redirecting phone calls to the appropriate department and taking down notes; monitoring and forwarding emails; tracking and ordering office equipment and supplies; maintaining records and files; overseeing the office budgets, and answering all client questions and all incoming calls.
To act as the face of the company, the following job assets are required – good understanding of the office administration and basic bookkeeping practices; superior written and verbal communication skills; excellent organizational skills; multitasking skills; and strong knowledge of MS Office programs. A high school diploma or a relevant qualification is commonplace among job applicants.
Objective : Looking for an opportunity to work in a Desk Worker, where all knowledge, skills, and experience can be used to the fullest and also have the opportunity to learn more about the field.
Skills : Customer Service, Microsoft Office, Communication Skills, Computer literacy,
Description :
Handled all the customer service, answered phones, and cashiered for memberships and products sold at the gym.
Kept all papers and contracts readily available to new members.
Cleaned every night before closing and filled the hot tubs.
Greeted Customers and obtained demographic, financial and insurances information.
Used computer skills on a daily basis to look up members and add new ones.
Used cashiering skills to ring up every item and contract along with solving problems that occurred when computers would go down.
Prepared and managed outgoing mail and checked, sorted, and forwarded emails.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Desk Worker Resume
Headline : Responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.
Skills : Customer Service, Organizational Skills
Description :
Used Google Docs forms to sign non-residents into the building.
Tracked of recreational equipment such as pool and ping pong supplies.
Ensured properly closing up the mailroom and ensure that both it and the main office are secured.
Checked student IDs and kept online documentation of who is coming in and out of the building.
Maintained organizational skills by keeping a log of nonresidents entering the building as well as by keeping track of equipment.
Registered all incoming guests, made sure that all pertinent information is obtained.
Accepted and recorded credit card and photo ID information on guest accounts and provided change for guests as needed.
Experience
5-7 Years
Level
Executive
Education
BS
Desk Worker Resume
Summary : As a Desk Worker, responsible for the taking of reservations, answering the phone with etiquette, taking messages for the General Manager and other employees with confidentiality, resolving guest questions and/or concerns, and the general cleaning and maintenance of the lobby/cafe area
Directed guests and phone calls to the correct person either in our office or another office on campus.
Processed payment for various transactions using the register system and maintain a cash drawer
Coordinated Lost and Found items per university policy.
Communicated policies and procedures to customers and employees.
Operated various equipment and computer systems.
Identified employee scheduling conflicts and relocate employees between operations.
Assisted in other departments such as breakfast, social, housekeeping, laundry, etc. as needed.
Experience
7-10 Years
Level
Management
Education
Diploma
Desk Worker Resume
Objective : Highly qualified Desk Worker with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Data Entry, Customer Service, Scheduling, Microsoft Office.
Description :
Enforced rules and regulations of recreational facilities in order to maintain discipline and ensure safety.
Promoted interest in recreational activities such as arts, crafts, sports, games, camping trips, and hobbies.
Managed the daily operations of the center and helped in other operations.
Responded to requests for technical assistance in person, via phone, and electronically.
Routed problems and requests document resolutions.
Logged all help desk interactions.
Prepared activity reports.
Experience
2-5 Years
Level
Entry Level
Education
BS
Desk Worker Resume
Objective : To obtain a position that offers the opportunity for career development and growth in the desk worker and customer service department.
Skills : Leadership Skills, Interpersonal Skills.
Description :
Assisted students with any questions concerning advisement and computer registration.
Handled student account services and all other assigned duties around the office.
Helped with schedule changes and adding classes and helped students to decide what's best for them and placed them in the right direction.
Executed the clients to the office and noted any potential areas of concern to pass on to the counselors working with that client.
Managed data entry for all clients receiving services there.
Discussed potential issues the counselors have with clients.
Accepted all letters and packages, and distribute them to their appropriate departments.
Experience
2-5 Years
Level
Entry Level
Education
Diploma
Desk Worker Resume
Objective : Looking for Desk Worker position. Charismatic and energetic worker highly creative in developing training strategies that build strong teams and cultivate positive environments.
Skills : Communication skills, Customer Service, Data Entry.
Description :
Set up equipment such as projectors, laptops, tables, chairs, and other speaker equipment.
Scheduled appointments and logged in equipment in and out.
Made supply orders when needed and monitored and updated records and files
Answered phone calls and transferred to the correct location.
Performed clerical duties such as copying, faxing, emailing, sorting mail, etc.
Maintained a neat, tidy, and pleasant appearance of the reception area.
Handled delicate situations, such as customer requests, special needs, and complaints.
Experience
2-5 Years
Level
Entry Level
Education
GED
Desk Worker Resume
Objective : To find a challenging employment opportunity in the Desk Worker department that allows me to put my skills and experience to use while also gaining new experience.
Skills : Leadership, Public Speaking, Interpersonal Skills.
Description :
Responsible for assisting customers with any problems or questions they had.
Sorted the mail and assisted the customers with key/card problems.
Helped students out with the questions and issues that they had.
Helped answer and give assistance to many students.
Sorted the mails, put them into the appropriate place.
Coordinated with Customer service problems and queries.
Made a daily reservation count for arrivals and departures to direct actions in selling rooms.
Experience
2-5 Years
Level
Entry Level
Education
BS
Desk Worker Resume
Objective : To obtain a Desk Worker position in a well-established organization that is fast-paced and recognizes hard work and enthusiasm as a key to excellent job performance.
Supervised over 63 computers, customer service, and helped our customers with Computers.
Greeted students and guests entering the dorm hall to determine what each needed.
Recommended, retrieved, and delivered the necessary items needed by the students and guests.
Used the check-in/ check-out system on the computer in a timely and accurate matter.
Communicated with all internal departments including PBX, housekeeping, engineering, and security.
Completed the Front Desk Agent checklist daily and reconciled the end of the day shift report.
Maintained necessary hard copies of paperwork of all daily operations and file.
Experience
2-5 Years
Level
Entry Level
Education
GED
Desk Worker Resume
Objective : Seeking the position of a Desk Worker who is responsible for completing daily Front Desk functions ensuring that all owners and guests receive efficient and courteous service.
Skills : Team Player, Excellent Communication Skills, Reliable.
Description :
Communicated with other departments as needed via telephone and two-way radio.
Completed check-out procedures, computes bills, collects payment, and made the change for guests as required.
Made reservations for guests or answer a variety of questions for guests pertaining to their reservations.
Balanced all cash receipts and work performed during shift and performed a bucket check on shift.
Distributed guest and staff mail and messages as necessary.
Responsible for providing students the facility to sign in and sign out from the Writing Center.
Responsible for helping students to feel welcome to the Writing Center.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Desk Worker Resume
Headline : Responsible for performing various administrative tasks, such as answering telephones and giving information to customers and the general public. Also, be responsible for leaving a good first impression for the organization.
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