A Desktop Specialist is an experienced and senior-level IT professional who is hired to address technical issues including assisting with installation, upgrading, and troubleshooting various hardware and software issues. While duties vary based on the employer’s requirements, the following are certain core and common duties listed on the Desktop Specialist Resume – addressing user tickets regarding software, network, and hardware; helping customers in installing applications and computer peripherals; conducting remote troubleshooting, testing alternative pathways to detect and solve problems, recording technical glitches, and directing unresolved issues to the next level of support personnel.
Apart from proven work experience, those providing desktop support service should be able to embrace the following qualities – solid experience with Windows/Linux/Mac OS environment, working knowledge of office automation products and computer peripherals like printers and scanners; knowledge of network security practices, and anti-virus programs; and troubleshooting skills. A degree in computer science is the required education to get into this field.
Summary : To establish a long-term career in a company where I may utilize my Desktop Specialist professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Graphic Artisit, Adobe Creative Suite CC, Color Corrections, Retouching, RIP, Microsoft, Word, Excel, PowerPoint, Outlook, Pagemaker, Quark, E-Scan-IT, IPro, Bates Labeling, Electronic Document Discovery.
Description :
Diagnosed, and repaired systems for a 5000+ user group - troubleshoot windows 7 and windows 10 issues remotely and in person.
Worked independently and assure management and customers that the work will be done quickly and efficiently - train new hires and create training manuals - help with escalated issues and resolve them efficiently Client Services.
Imaged and prepared PCs for the client company then traveled to the client location to deploy Windows 7 upgraded PCs.
Traveled to client location to survey the current PCs to determine the appropriate replacement for a later date.
Used proper etiquette with software support during times of deployment - Required to adhere to a strict schedule regarding flights, meeting times with the client company, and to assure proper business practices.
Required to file and submit expense reports during times of travel.
Required to file and submit timesheets on a weekly basis.
Experience
10+ Years
Level
Senior
Education
Associates In Fine Arts
Desktop Specialist Resume
Objective : Responsible for Installing and configuring applications and operating system software and upgrades, and also Assisting end users with Covenant owned devices supplied for professional use associated with IT functions.
Led small group of technicians, managed schedules, inventory and orders.
Installed, configured, and performed maintenance on desktop computers, laptop computers, and peripheral equipment, identified problems and provided appropriate solutions.
Installed operating systems and applications.
Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.
Configured local, network printers, routers, repeaters and bridges.
Set up wireless networks.
Configured Palm, Blackberry, Android and iPhone devices.
Experience
2-5 Years
Level
Executive
Education
High School Or Equivalent
Desktop Specialist Resume
Headline : Responsible for Deploying new business applications as needed, Installing local and network printers and other peripherals and configuration of same, user data, and migration of profiles as computers are replaced.
Installed and configured PC's in a Novell v3.12 and v4.11 Environment.
Upgraded software from Windows 3.1 to Windows 95 and setup NIC to download software from the Network to PC.
Installed various software's such as Microsoft Office 97, Norton Utility, Corel WordPerfect and Lotus Organizer 97.
Maintained and setup network printers, setup print queues Provide basic training to clients on Windows 95 and related software Setup and manage print queues, print servers and printers.
Assisted LAN Administrator in providing day-to-day troubleshooting of the LAN including user support and training.
Maintained backup and error logs.
Provided basic training for DOS, NetWare, and database software.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science In Mathematics
Desktop Specialist Resume
Headline : Desktop Specialist with 6 years of experience in Assistingd in troubleshooting user problems relating to issues with Windows XP operating system, Network Connectivity, TCP/IP configuration, and installation of Microsoft products including MS Office 2003, MS Dynamics, and Internet Connectivity.
Resolved software issues for end-users through Dameware Remote Access Issued end users administrative rights upon ticket request.
Replaced defective HP desktop, laptop, and printer hardware.
Activated and setup employee email accounts for iPhone, and Samsung Galaxy corporate phones.
Setup new workstations for new hires, summer interns, and contractors.
Installed software requests through Altiris Console via DIRECTV Service Desk.
Setup DIRECTV employees with VPN account through Cisco Any Client.
Delivered and installed hardware requests for end-user from the DIRECTV Service Catalog request.
Experience
5-7 Years
Level
Executive
Education
GED
Desktop Specialist Resume
Objective : Responsible for Working with Data Center Operations with user file server data storage, network reservations, data restores, various account creations, and modifications (AD, email, NCID, CITRIX, etc.)
Maintained support and upgrades of desktops and laptops including hardware, software, Windows XP, Vista Business, and Windows 7.
Troubleshoot hardware, software, VPN, and network connectivity issues.
Supported HP Printers, Fujitsu Scanners, and Faxes Assisted with the creation, modification, and removal of user accounts in Active Directory and Exchange server with the Server Admins.
Researched and tested new software implementations, enforce Network Policy (Security, licensing, and asset management) in conjunction with Sarbanes-Oxley.
Created documentation for applications and hardware use.
Upgraded DIRECTV employee's computers from Windows XP to Windows 7 Professional and Windows 7 Enterprise.
Installed, configured, and maintained desktop, laptop, and tablet PCs and peripherals such as printers, scanners, labelers, tablets, and smartphones.
Experience
2-5 Years
Level
Executive
Education
Associates In Computer Networking
Desktop Specialist Resume
Headline : Hardworking, organized, Desktop Specialist professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Troubleshooting, Supporting Skills, Communication Skills.
Description :
Provided support and setup for buyers such as Macy's who come into our corporate office for market buys.
Supported includes but not limited to network support, Citrix access, wireless, firewall access, etc.
Managed daily and monthly backups of business-critical data for the entire company via NetBackup.
Taped are prepared and logged daily to be delivered to a remote location for safekeeping.
Responsible for tape recall if restoration is requested.
Supported users in resolving PC hardware, software, and print server problems Assemble and configure IBM PCs and compatibles.
Diagnosed and repaired computers to component and software level, establishing alternative repair procedures to meet customer needs.
Experience
5-7 Years
Level
Executive
Education
B.S. In Business Finance
Desktop Specialist Resume
Objective : Seeking a Desktop Specialist position where I can utilize my proven experience in user support, computer operations activities, networking, troubleshooting, implementation, administration, and 2nd/3ed level support. Would also like to utilize my language skills. Fluent in Arabic, Armenian, Turkish, and English.
Set up new users' workstations from imaging a new laptop or desktop to set up their Cisco desk phone.
Configured their Lotus Notes account.
Added new users to the BES or Traveller for corporate email on iPhones.
Assisted with setting up conference rooms for large meetings.
Provided all Desktop Duties to all users and visitors.
Required to perform remote support when in town.
Required to keep correspondence with clients regarding multiple issues.
Experience
2-5 Years
Level
Executive
Education
CIS In Computer Science
Desktop Specialist Resume
Headline : Exceptionally motivated, multi-tasking, and goal-oriented Information Technology Specialist. Strong working knowledge of configurations, installations, and support of PC hardware and software. Extensive experience providing IT services for both individual and corporate users. Solid background in business development and software programming.
Skills : Operating Skills, Good Communication Skills, Multitasking.
Description :
Monitored UNIX and Novell system administrative functions.
Performed system backups daily.
Installed, configured, troubleshoot hardware and software problems.
Documented troubleshooting solutions.
Customized training manuals and implemented training classes for staff in current Microsoft Products.
Provided network support for UNIX system printers including installation, configuration, and troubleshooting.
Instructed users on Microsoft Office and Windows use.
Experience
5-7 Years
Level
Executive
Education
MS
Desktop Specialist Resume
Headline : Desktop Specialist with 5 years of experience in Working with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Skills : EMC Storage, Vmware, Cisco UCS.
Description :
Maintained and deployed Windows 7, 8, 10 Desktop Environment.
Provided Technical Support for Printers, Faxes, Copiers/Scanners.
Provided Technical assistance on special projects.
Maintained HelpDesk operations using Help Desk Software.
Maintained Asset Inventory and database, including assets at each location.
Provided Assistance and Maintenance for Windows server 2008 and 2012 Active Directory, Microsoft Exchange 2007 and 2010, File and Print, DHCP, and DNS.
Implemented Software and Imaging Deployment Tools Pivcon Windows Deployment Services and Microsoft Deployment Toolkit.
Experience
5-7 Years
Level
Executive
Education
A.A.S In Computer Systems
Desktop Specialist Resume
Headline : Developing great teamwork skills by working with different departments to complete projects, Designing, building, and preparing textbook pages for printer-ready files.
Skills : MS Office, Managing Skills, Creative Skills.
Description :
Responsible for creating/deleting user email and internet accounts for employees.
Provided support for the Legal department on PC Docs and Powerdocs software.
Provided customer support for hardware and software for PC's in a 600 user environment.
Rebuilt PCs when required; including all required settings to include printers and special peripherals.
Provided customer service on help-desk during phone rotation.
Maintained late-shift schedules, phone rotation schedules for nine employees, and new-hire/termination rosters for the entire company.
Acted as field support for PC hardware and software support.
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