Directory Assistance Operator Resume Samples

The Directory Assistance Operator will take responsibility for assisting the callers by making calls, supplying phone numbers, advising the on-call cost and placing a collect call. Primary roles and responsibilities listed on the Directory Assistance Operator Resume include the following – providing callers the needed service such as giving phone numbers, locating businesses; and placing collect calls; facilitating person-to-person calls; answering a large volume of calls; providing excellent customer service; recording details of each call; providing reports; interpreting instructions on customer service procedures; scanning directory to locate the number and greeting callers warmly.

To work at this level, the following skills and abilities are required – clear and strong communication skills, listening abilities, flexibility to work in shifts, patience, strong knowledge and quick in searching databases to gather the needed information and fast searching skills. Formal education is not mandatory, but relevant software knowledge is necessary.

Directory Assistance Operator Resume example

Directory Assistance Operator Resume

Summary : Have over 18 years experience as a Directory Assistance Operator, 10 years experience as a Recreation Worker and 3 years experience as a Mail Clerk. A hard working, dependable worker who enjoys taking charge. Also well organized and quick to learning new skill-sets.

Skills : Quality Control for CTI Industries, Coach/Trainer for Sprint.

Description :

    1. Addressed customer concerns, refer to alphabetical or geographical directories to answer questions and provide telephone information.
    2. Suggested and check alternate spellings, locations, and /or listing formats to customers lacking details or complete information.
    3. Offered special assistance to persons such as those who are unable to dial or who are in emergency situations.
    4. Operated telephone systems to advance and complete connections.
    5. Provided superior customer service at all times in a timely manner.
    6. Assisted management staff in various tasks ie; training new employees, acting as a mentor to struggling employees and implementing new programs.
    7. Performed clerical duties such as typing and proofreading.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Incomplete In Education


Sr. Directory Assistance Operator Resume

Headline : More than 17 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, to reach first call resolution. Customer-focused customer service professional with strong in-bound and out-bound call center experience. Possess solid computer skills, team leadership, motivational and coaching skills.

Skills : System and software familiarity with SAP, Interaction.

Description :

    1. Duties included customer service, typing, filing, inventory, ordering of supplies, repair and return of equipment, transcription from tape for time .
    2. Provided directory assistance for a minimum of 6 callers per minute in a call center that operated at a very accelerated pace.
    3. Answered inquiries by accessing computer alphabetical and geographical directories for the states of SC, NC, and GA.
    4. Assisted customers in finding various residential and business listings.
    5. Furnished area codes, phone numbers, dialing instructions and other miscellaneous information to callers.
    6. Referred and connected customers to appropriate operator or department for requested information, such as toll operators.
    7. Transferred calls to Supervisor for customer credits when needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Jr. Directory Assistance Operator Resume

Summary : Customer Service Professionial with over 20 years of commendable perfomance with a large, fast paced communications company with various tasks and educational opportunities. Experienced in problem assessment, problem solution and resolution in the most efficient and cost effective means available.Successfully sold and educated customers on available company service features and products.

Skills : Computer, Office Procedures, Office Equipment, Phone Etiquette, Customer Service Representative, Customer Support.

Description :

    1. Suggested alternate locations and spelling of requested numbers.
    2. Worked in call center in close proximity with others performing similar tasks.
    3. Wore headset during working hours.
    4. Worked in one position utilizing keyboard equipment and video display terminal for extended periods of time that required repetitive hand and wrist motions.
    5. Professionally responded to inbound 411 phone calls via computer based telephone system.
    6. Completed 800+ phone calls per 8 hour shift.
    7. Met all established performance goals.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Incomplete In Education

Asst. Directory Assistance Operator Resume

Summary : Over 27 years of experience, including as a 411 Directory Assistance Operator, as a Commission Sales Associate and as a Store Manager, Credit Manager & Operations Manager in industries including Chemicals and Allied Products, Home Furniture, Furnishings, and Equipment Stores and Building Materials, Hardware, Garden Supply, and Mobile Home Dealers.

Skills : Supervisor, Advanced Computer Knowledge.

Description :

    1. Processed high-volume in- and out-bound calls to customers seeking directory assistance.
    2. Contracted service to cell communication providers.
    3. Provided directory assistance to customers, and processed toll calls and international calls.
    4. Handled escalated calls and emergency calls, recording and transferring such calls to appropriate department or agency.
    5. Completed merchandise stocking, pricing and creation of displays.
    6. Responsible for ensuring that the store is well organized and hazard free.
    7. Professionally responded to any customer inquiries and locate requested merchandise.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Incomplete In Education

Associate Directory Assistance Operator Resume

Summary : To obtain a position where professional communication skills and experience in providing excellent customer service can be fully utilized.

Skills : Microsoft Office Suite, Sharepoint, Excel, Word.

Description :

    1. Trained fellow employees on desired procedures.
    2. Accurately completed cash register transactions.
    3. Managed employee scheduling, training and addressing performance issues.
    4. Communicated using switchboards.
    5. Provided directory assistance for customers.
    6. Completed connections for mobile phones.
    7. Assisted customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Incomplete In Education

Directory Assistance Operator III Resume

Objective : Over 7 years of experience, including as a General Labor, as Housekeeping and as a Customer Service Representative/Cashier in industries including Business Services, Hotels, Rooming Houses, Camps, and Other Lodging Places and Personal Services. Most recently, have been working as a General Labor.

Skills : Customer Service, Collections.

Description :

    1. Performed clerical duties such as typing.
    2. Directed emergency communications to correct response team.
    3. Made telephone calls for people in emergency situations.
    4. Used desktop computers.
    5. Answered incoming telephone calls requesting information by the customer.
    6. Performed immediate records research to promptly answer customer query.
    7. Used name search or reverse directory for name or address.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Incomplete In Education

Directory Assistance Operator II Resume

Summary : Highly qualified Directory Assistance Operator with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

Skills : Management, Fast Typing, Multitasker, Splendid Phone Etiquette.

Description :

    1. Conducted Business Category Search.
    2. Provided information to customer promptly and courteously.
    3. Conducted busy line verification.
    4. Warranted, connected caller to police, fire, and ambulance services.
    5. Dialed number for customer to complete toll calls.
    6. Took inbound calls from customers who were looking for a telephone number or information on a certain person.
    7. Assisted customer where they needed help.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration

Directory Assistance Operator I Resume

Objective : Have excellent communication skills and show the ability to provide clarity to company guidelines, policies and procedures. Hold self to a high standard of professionalism and exceptional phone etiquette during customer interaction. Data entry and record retention experience has played a pivotal role in outstanding attention to detail and has greatly contributed to customer service development.

Skills : Customer Service, Warehouse Management, Forklift Operator, Microsoft Office.

Description :

    1. Provided directory assistance for customers.
    2. Retrieved of address and telephone data from the Lockheed Martin and Volt Delta computer system, releasing the call to the ARS .
    3. Assisted customers with directory information.
    4. Answered a high volume of inbound calls in accordance with call center metrics.
    5. Provided enhanced directory assistance and information services.
    6. Provided callers with customer service over the phone regarding placing collect calls, giving out phone numbers, and locating businesses.
    7. Supplied caller with cost of a phone call.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certificate In Medical Transcription

Lead Directory Assistance Operator Resume

Summary : To work in a growing organization where the perfect blend of 10 years of experience and enhanced skills can help in maximizing the profit of the company. Would like to exploit potential and sense of obligation for fulfilling the goals of the organization.

Skills : Administravie/Clerical, Law Enforcement Admin. Support.

Description :

    1. Provided excellent customer service and greet callers warmly.
    2. Obtained information from caller and record details of each call.
    3. Looked up local or long-distance telephone numbers by using a computerized alphabetical or geographical directories.
    4. Provided reports as needed.
    5. Assisted Customers in gaining needed information.
    6. Utilized typing and research skills to give customers the most accurate information.
    7. Scored perfectly in call center training.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Medical Billing And Coding Graduate

Directory Assistance Operator Resume

Summary : Customer Service and Sales Professional who is diversified and adaptable with progressive experience in telecommunications for a major organization. Team player able to work independently without supervision. Received awards and commendations for outstanding customer service.

Skills : Data Entry, Retail Management.

Description :

    1. Promoted to toll operator within 3 months.
    2. Stayed through long hours to connect families and loved ones during the awful hurricanes we had that year.
    3. Passed all blind quality control tests with perfect scores.
    4. Calmed and aided distressed customers over the phone.
    5. Provided the correct telephone numbers and addresses to customers in a timely manner.
    6. Provided DA assistance for wireline and wireless customers.
    7. Assisted customers requesting telephone numbers and addresses in a fast paced CalHandled emergency calls .
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's In Business