District Service Manager Resume Samples

Description :

1. Market all product lines including new products. Train new and existing Techs on proper company procedures and techniques.
2. Aided in the facilitation of goodwill warranties and track possible workmanship issues in the field and report these findings to factory liaisons.
3. Provided Service School Training for all JLG product lines to mechanics and operators within the dealer network.
4. Provided service support to all members of the dealer network as well as sales team members.
5. Helped establish parts department inventory levels and service vehicle inventory lists.
6. Aided customer base in evaluating fleet needs and rotating aged fleet out.
7. Part of the field team committee to resolve, help gather, and disperse information concerning adverse trends or workmanship issues.

Experience

5-7 Years

Level

Executive

Education

Mechanics

Description :

1. Lead multiple technical teams in various locations. Managed all of the activities and resources of the assigned district.
2. Directly support the company's internal and external customers.
3. Responsible for department budget, company vehicle program, achieving projected revenues and projected margins and expense control.
4. Maintained employee records, customer satisfaction, response time and employee welfare.
5. Coached and counseled personnel on career goals training and customer skills.
6. Managed spare parts inventory ensuring parts on hand maximized customer uptime.
7. Verified proper technician vehicle stocking to prevent overstocking.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Managed a multi-state service district of dealerships. Created business plans to help dealerships serve their customers better.
2. Responsible for training dealership management on new or revised warranty issues.
3. Monitored excess warranty expenses and service technician training.
4. Resolved warranty concerns and customer service issues focusing on customer satisfaction.
5. Performed dealership repair order review to identify problem areas for improvement.
6. Assisted dealerships to effectively coordinate management of sales, service, and parts.
7. Created and maintained weekly and monthly reports as well as thoroughly documenting individual situations.

Experience

2-5 Years

Level

Junior

Education

B.A.

Description :

1. Managed service and support operations within an assigned geographical area which includes branch.
2. Assist in the planning stage of major projects, and virtual offices of sixteen service technicians.
3. Develop and enhance procedural documentation.
4. Provide coaching and career development plans to personnel to ensure technical readiness.
5. Responsible for cost center expenses, including authorizing overtime, and travel expenses.
6. Provide leadership and direction for field operations to achieve revenue, contract and renewal objectives.
7. Maintained a departmental budget, while assisting in the increase of territory revenue sales.

Experience

10+ Years

Level

Senior

Education

Management Series

Description :

1. Coordinate, schedule and manage all work to maintain properties, total units, for a Class A Apartment complex.
2. Accountable for the distribution of funds and achievement of monthly and Yearly budgets for properties.
3. Schedules all work for subcontractors, acquires new bids and reworks current contracts for lower costs where appropriate.
4. Service technicians, carpenters, painters, flooring, landscaping.
5. Hiring, documentation, and firing of employees, the calculation for employee payroll and annual reviews.
6. Responsible for safety and OSHA policies; adherence and training.
7. Exceeded targeted sales goals in promotion cycles. Achieved a location bonus across account categories.

Experience

5-7 Years

Level

Executive

Education

Preliminary Engineering

Description :

1. Oversee District Service Department operations for branches which include Branch Service Manager, Shop Supervisors, and shop staff.
2. Implemented and modified numerous changes resulting in significant improvements to the service department.
3. Organized and conducted meetings with internal and external customers.
4. Established and maintained continuous customer satisfaction.
5. Provided service department with the tools and training to enhance productivity and job satisfaction.
6. Understands financial concepts and is capable of making sound business recommendations or decisions.
7. Responsible for hiring and training service reps in sales and customer service.
   

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Established client accounts, contacted customers regularly to establish effective working relationships.
2. Wrote concise and effective customer proposals; Prepared sales contracts.
3. Controlled coordination of shipping programs; Oversaw delivery of products.
4. Assisted customers with all technical needs through Sprint's Service & Repair program.
5. Serval Service & Repair locations, each with a minimum of employees per location.
6. Performed location audits to ensure an effective, qualitative environment.
7. Trained employees on any and all Sprint, Sprint Service & repair services.

Experience

2-5 Years

Level

Junior

Education

Bachelors

Description :

1. Lead a maintenance team of managers and technicians in facilities.
2. Recruit, interview, hire and train managers and technicians as needed.
3. Plan and schedule needed training for all levels of service staff.
4. Conduct quarterly maintenance reviews of preventative maintenance standards, customer satisfaction, productivity, parts management.
5. Interface with customers and maintain positive relationships.
6. Various reports to track key performance indicators and make adjustments as needed.
7. Aggressively tracked weekly revenue and costs within budget.
   

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Developed highly empathetic client relationships and earned a reputation for exceeding standard goals.
2. Investigated and resolved customer inquiries and complaints in an empathetic manner.
3. Promptly responded to inquiries and requests from prospective customers.
4. Provided accurate, specific and timely performance feedback for the CSRs.
5. Trained staff on operating procedures and company services.
6. Monitored timelines and flagged potential issues to be addressed.
7. Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Provide day to day management with a proven track record of achieving excellent customer service.
2. Visit customers frequently to understand their needs. Meet company financial objectives by forecasting.
3. Analyze equipment performance and make recommendations to improve.
4. Implement plans to resolve problems, improve efficiencies, and quality of equipment through a lifecycle.
5. Marketing plans and help develop new strategies. Work closely with HR to follow all polices.
6. The established operating budget, forecast volume, staffing, and operational goals.
7. Developed a color-coded inventory process for control of warranty and non-warranty items.

Experience

10+ Years

Level

Senior

Education

Leadership

Description :

1. Managed and directed all District Service activities.
2. Managed and directed all District Warranty activities.
3. Managed and directed all District Service Training activities, including technical assistance.
4. Managed and directed all District Consumer Affairs activities.
5. Increased district dealership profitability. Opened the Indiana market for Best Buy Service Repair.
6. Monitored and controlled dealer warranty expenses.
7. Conducted Service Management Seminars and warranty training for dealerships.

Experience

5-7 Years

Level

Executive

Education

BS