District Service Manager Resume Samples

District service managers are accountable for overseeing the company’s service operations for an assigned district or geographical area. Many industries like technology, medical, automotive and home improvement firms among others hire district service managers. The job description for these managers entails incorporating the following job tasks – track and know the customer needs, research and developing a company product line, coordinate with the sales team and upgrade customer’s needs, achieve set objectives without compromising on profit and assigning schedules for employees.

District service managers should have solid written and verbal communicative skills and show exemplary leadership skills, they should also be highly motivated and have relevant computer competencies. This job role requires frequent traveling and regular interaction with clients. A Well-crafted District Service Manager Resume should showcase a degree in the field of business administration or the like. Previous managerial experience is normally given an upper hand.

District Service Manager Resume example

District Service Manager Resume

Headline : To utilize skills as an instructor, service manager, and/or customer service representative for a progressive company that appreciates hard work, integrity, and professionalism.

Skills : Change Management, Strong Motivator.

Description :

    1. Trained new and existing Techs on proper company procedures and techniques.
    2. Aided in the facilitation of goodwill warranties and track possible workmanship issues in the field and report these findings to factory liaisons.
    3. Provided Service School Training for all JLG product lines to mechanics and operators within the dealer network.
    4. Provided service support to all members of the dealer network as well as sales team members.
    5. Helped establish parts department inventory levels and service vehicle inventory lists.
    6. Aided customer base in evaluating fleet needs and rotating aged fleet out.
    7. Parted off the field team committee to resolve, help gather, and disperse information concerning adverse trends or workmanship issues.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Mechanics


District Service Manager II Resume

Headline : Results-oriented professional looking to utilize Service and Management experience. Major strengths include: Operations and Sales Management Order Closing Financial Analysis.

Skills : Inventory, Service Manager.

Description :

    1. Led multiple technical teams in various locations. Managed all of the activities and resources of the assigned district.
    2. Directly supported the company's internal and external customers.
    3. Responsible for department budget, company vehicle program, achieving projected revenues, and projected margins and expense control.
    4. Maintained employee records, customer satisfaction, response time, and employee welfare.
    5. Coached and counseled personnel on career goals training and customer skills.
    6. Managed spare parts inventory ensuring parts on hand maximized customer uptime.
    7. Verified proper technician vehicle stocking to prevent overstocking.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


District Service Manager I Resume

Objective : A highly driven Marine Corps and organizational development manager with experience, education, and a passion for business improvement and revenue growth. Unique ability to strengthen teams.

Skills : Management, Development Manager, Account Executive.

Description :

    1. Managed a multi-state service district of dealerships. Created business plans to help dealerships serve their customers better.
    2. Responsible for training dealership management on new or revised warranty issues.
    3. Monitored excess warranty expenses and service technician training.
    4. Resolved warranty concerns and customer service issues focusing on customer satisfaction.
    5. Performed dealership repair order review to identify problem areas for improvement.
    6. Assisted dealerships to effectively coordinate management of sales, service, and parts.
    7. Created and maintained weekly and monthly reports as well as thoroughly documenting individual situations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.A.

District Service Manager III Resume

Summary : Past career-related experiences and training direct towards a position that will allow to assist in operations, provide solutions, construct and promote teamwork while upholding a standard.

Skills : Technical Competency Of Computer Hardware, Software.

Description :

    1. Managed service and support operations within an assigned geographical area which includes branch.
    2. Assisted in the planning stage of major projects, and virtual offices of sixteen service technicians.
    3. Developed and enhanced procedural documentation.
    4. Provided coaching and career development plan to personnel to ensure technical readiness.
    5. Responsible for cost center expenses, including authorizing overtime, and travel expenses.
    6. Provided leadership and direction for field operations to achieve revenue, contract, and renewal objectives.
    7. Maintained a departmental budget, while assisting in the increase of territory revenue sales.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Management Series

District Service Manager II Resume

Headline : To obtain a position that will allow to use skills and experience to become an asset to your organization.

Skills : Strategic Planning, Sales & Marketing, Business Development.

Description :

    1. Coordinated, scheduled, and managed all work to maintain properties, total units, for a Class A Apartment complex.
    2. Accountable for the distribution of funds and the achievement of monthly and Yearly budgets for properties.
    3. Scheduled all work for subcontractors, acquires new bids, and reworks current contracts for lower costs where appropriate.
    4. Serviced technicians, carpenters, painters, flooring, landscaping.
    5. Hired, documentation, and firing of employees, the calculation for employee payroll, and annual reviews.
    6. Responsible for safety and OSHA policies; adherence and training.
    7. Exceeded targeted sales goals in promotion cycles. Achieved a location bonus across account categories.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Preliminary Engineering

Sr. District Service Manager Resume

Summary : A Service Management position that will effectively utilize acquired expertise, creative talents and commitment to excellence. Desire a position with career growth potential.

Skills : Management, Technician, Automotive Technician.

Description :

    1. Serviced Department operations for branches which include Branch Service Manager, Shop Supervisors, and shop staff.
    2. Implemented and modified numerous changes resulting in significant improvements to the service department.
    3. Organized and conducted meetings with internal and external customers.
    4. Established and maintained continuous customer satisfaction.
    5. Provided service department with the tools and training to enhance productivity and job satisfaction.
    6. Concepted and is capable of making sound business recommendations or decisions.
    7. Responsible for hiring and training service reps in sales and customer service.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

District Service Manager/Director Resume

Objective : To secure a responsible career opportunity, where can fully utilize training, human resource and management skills, while making a significant contribution to the success of employer.

Skills : Microsoft Office, Management, Sales.

Description :

    1. Established client accounts, contacted customers regularly to establish effective working relationships.
    2. Wrote concise and effective customer proposals; Prepared sales contracts.
    3. Controlled coordination of shipping programs; Oversaw delivery of products.
    4. Assisted customers with all technical needs through Sprint's Service & Repair program.
    5. Repaired locations, each with a minimum of employees per location.
    6. Performed location audits to ensure an effective, qualitative environment.
    7. Trained employees on any and all Sprint, Sprint Service & repair services.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors

District Service Manager/Representative Resume

Summary : Obtain a position leading a team with the focus of continually growing the business and maximizing profits through the use of advanced leadership skills.

Skills : Microsoft Office, Management.

Description :

    1. Led a maintenance team of managers and technicians in facilities.
    2. Recruited, interviewed, hired, and trained managers and technicians as needed.
    3. Planned and scheduled needed training for all levels of service staff.
    4. Conducted quarterly maintenance reviews of preventative maintenance standards, customer satisfaction, productivity, parts management.
    5. Interfaced with customers and maintain positive relationships.
    6. Various reports to track key performance indicators and make adjustments as needed.
    7. Aggressively tracked weekly revenue and costs within budget.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Asst. District Service Manager Resume

Objective : Seeking full time employment with a reputable company that provides health insurance and benefits to utilize the skills that have acquired.

Skills : Communication Skills, Customer Service.

Description :

    1. Developed highly empathetic client relationships and earned a reputation for exceeding standard goals.
    2. Investigated and resolved customer inquiries and complaints in an empathetic manner.
    3. Promptly responded to inquiries and requests from prospective customers.
    4. Provided accurate, specific and timely performance feedback for the CSRs.
    5. Trained staff on operating procedures and company services.
    6. Monitored timelines and flagged potential issues to be addressed.
    7. Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Lead District Service Manager Resume

Summary : Twenty five years of business leadership on OEM equipment with a proven track record with excellent customer service, project, and product management.

Skills : Microsoft Office, Sap.

Description :

    1. Provided day to day management with a proven track record of achieving excellent customer service.
    2. Visited customers frequently to understand their needs. Meet company financial objectives by forecasting.
    3. Analyzed equipment performance and make recommendations to improve.
    4. Implemented plans to resolve problems, improve efficiencies, and quality of equipment through a lifecycle.
    5. Marketing plans and helped develop new strategies. Work closely with HR to follow all policies.
    6. Established the operating budget, forecast volume, staffing, and operational goals.
    7. Developed a color-coded inventory process for control of warranty and non-warranty items.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Leadership

District Service Manager Resume

Headline : Seeking a challenging career opportunity in Management position and would enjoy working in a dynamic environment such as automotive sales, service/parts, and marketing fields.

Skills : MS Excel, MS Word, MS PowerPoint, MS Outlook.

Description :

    1. Managed and directed all District Service activities.
    2. Managed and directed all District Warranty activities.
    3. Managed and directed all District Service Training activities, including technical assistance.
    4. Managed and directed all District Consumer Affairs activities.
    5. Increased district dealership profitability. Opened the Indiana market for Best Buy Service Repair.
    6. Monitored and controlled dealer warranty expenses.
    7. Conducted Service Management Seminars and warranty training for dealerships.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS