District Service Manager Resume
Headline : To utilize skills as an instructor, service manager, and/or customer service representative for a progressive company that appreciates hard work, integrity, and professionalism.
Skills : Change Management, Strong Motivator.
Description :
- Trained new and existing Techs on proper company procedures and techniques.
- Aided in the facilitation of goodwill warranties and track possible workmanship issues in the field and report these findings to factory liaisons.
- Provided Service School Training for all JLG product lines to mechanics and operators within the dealer network.
- Provided service support to all members of the dealer network as well as sales team members.
- Helped establish parts department inventory levels and service vehicle inventory lists.
- Aided customer base in evaluating fleet needs and rotating aged fleet out.
- Parted off the field team committee to resolve, help gather, and disperse information concerning adverse trends or workmanship issues.
Experience
5-7 Years
Level
Executive
Education
Mechanics
District Service Manager II Resume
Headline : Results-oriented professional looking to utilize Service and Management experience. Major strengths include: Operations and Sales Management Order Closing Financial Analysis.
Skills : Inventory, Service Manager.
Description :
- Led multiple technical teams in various locations. Managed all of the activities and resources of the assigned district.
- Directly supported the company's internal and external customers.
- Responsible for department budget, company vehicle program, achieving projected revenues, and projected margins and expense control.
- Maintained employee records, customer satisfaction, response time, and employee welfare.
- Coached and counseled personnel on career goals training and customer skills.
- Managed spare parts inventory ensuring parts on hand maximized customer uptime.
- Verified proper technician vehicle stocking to prevent overstocking.
Experience
5-7 Years
Level
Executive
Education
Diploma
District Service Manager I Resume
Objective : A highly driven Marine Corps and organizational development manager with experience, education, and a passion for business improvement and revenue growth. Unique ability to strengthen teams.
Skills : Management, Development Manager, Account Executive.
Description :
- Managed a multi-state service district of dealerships. Created business plans to help dealerships serve their customers better.
- Responsible for training dealership management on new or revised warranty issues.
- Monitored excess warranty expenses and service technician training.
- Resolved warranty concerns and customer service issues focusing on customer satisfaction.
- Performed dealership repair order review to identify problem areas for improvement.
- Assisted dealerships to effectively coordinate management of sales, service, and parts.
- Created and maintained weekly and monthly reports as well as thoroughly documenting individual situations.
Experience
2-5 Years
Level
Junior
Education
B.A.
District Service Manager III Resume
Summary : Past career-related experiences and training direct towards a position that will allow to assist in operations, provide solutions, construct and promote teamwork while upholding a standard.
Skills : Technical Competency Of Computer Hardware, Software.
Description :
- Managed service and support operations within an assigned geographical area which includes branch.
- Assisted in the planning stage of major projects, and virtual offices of sixteen service technicians.
- Developed and enhanced procedural documentation.
- Provided coaching and career development plan to personnel to ensure technical readiness.
- Responsible for cost center expenses, including authorizing overtime, and travel expenses.
- Provided leadership and direction for field operations to achieve revenue, contract, and renewal objectives.
- Maintained a departmental budget, while assisting in the increase of territory revenue sales.
Experience
10+ Years
Level
Senior
Education
Management Series
District Service Manager II Resume
Headline : To obtain a position that will allow to use skills and experience to become an asset to your organization.
Skills : Strategic Planning, Sales & Marketing, Business Development.
Description :
- Coordinated, scheduled, and managed all work to maintain properties, total units, for a Class A Apartment complex.
- Accountable for the distribution of funds and the achievement of monthly and Yearly budgets for properties.
- Scheduled all work for subcontractors, acquires new bids, and reworks current contracts for lower costs where appropriate.
- Serviced technicians, carpenters, painters, flooring, landscaping.
- Hired, documentation, and firing of employees, the calculation for employee payroll, and annual reviews.
- Responsible for safety and OSHA policies; adherence and training.
- Exceeded targeted sales goals in promotion cycles. Achieved a location bonus across account categories.
Experience
5-7 Years
Level
Executive
Education
Preliminary Engineering
Sr. District Service Manager Resume
Summary : A Service Management position that will effectively utilize acquired expertise, creative talents and commitment to excellence. Desire a position with career growth potential.
Skills : Management, Technician, Automotive Technician.
Description :
- Serviced Department operations for branches which include Branch Service Manager, Shop Supervisors, and shop staff.
- Implemented and modified numerous changes resulting in significant improvements to the service department.
- Organized and conducted meetings with internal and external customers.
- Established and maintained continuous customer satisfaction.
- Provided service department with the tools and training to enhance productivity and job satisfaction.
- Concepted and is capable of making sound business recommendations or decisions.
- Responsible for hiring and training service reps in sales and customer service.
Experience
10+ Years
Level
Senior
Education
Diploma
District Service Manager/Director Resume
Objective : To secure a responsible career opportunity, where can fully utilize training, human resource and management skills, while making a significant contribution to the success of employer.
Skills : Microsoft Office, Management, Sales.
Description :
- Established client accounts, contacted customers regularly to establish effective working relationships.
- Wrote concise and effective customer proposals; Prepared sales contracts.
- Controlled coordination of shipping programs; Oversaw delivery of products.
- Assisted customers with all technical needs through Sprint's Service & Repair program.
- Repaired locations, each with a minimum of employees per location.
- Performed location audits to ensure an effective, qualitative environment.
- Trained employees on any and all Sprint, Sprint Service & repair services.
Experience
2-5 Years
Level
Junior
Education
Bachelors
District Service Manager/Representative Resume
Summary : Obtain a position leading a team with the focus of continually growing the business and maximizing profits through the use of advanced leadership skills.
Skills : Microsoft Office, Management.
Description :
- Led a maintenance team of managers and technicians in facilities.
- Recruited, interviewed, hired, and trained managers and technicians as needed.
- Planned and scheduled needed training for all levels of service staff.
- Conducted quarterly maintenance reviews of preventative maintenance standards, customer satisfaction, productivity, parts management.
- Interfaced with customers and maintain positive relationships.
- Various reports to track key performance indicators and make adjustments as needed.
- Aggressively tracked weekly revenue and costs within budget.
Experience
7-10 Years
Level
Management
Education
Diploma
Asst. District Service Manager Resume
Objective : Seeking full time employment with a reputable company that provides health insurance and benefits to utilize the skills that have acquired.
Skills : Communication Skills, Customer Service.
Description :
- Developed highly empathetic client relationships and earned a reputation for exceeding standard goals.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Promptly responded to inquiries and requests from prospective customers.
- Provided accurate, specific and timely performance feedback for the CSRs.
- Trained staff on operating procedures and company services.
- Monitored timelines and flagged potential issues to be addressed.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Experience
2-5 Years
Level
Junior
Education
Diploma
Lead District Service Manager Resume
Summary : Twenty five years of business leadership on OEM equipment with a proven track record with excellent customer service, project, and product management.
Skills : Microsoft Office, Sap.
Description :
- Provided day to day management with a proven track record of achieving excellent customer service.
- Visited customers frequently to understand their needs. Meet company financial objectives by forecasting.
- Analyzed equipment performance and make recommendations to improve.
- Implemented plans to resolve problems, improve efficiencies, and quality of equipment through a lifecycle.
- Marketing plans and helped develop new strategies. Work closely with HR to follow all policies.
- Established the operating budget, forecast volume, staffing, and operational goals.
- Developed a color-coded inventory process for control of warranty and non-warranty items.
Experience
10+ Years
Level
Senior
Education
Leadership
District Service Manager Resume
Headline : Seeking a challenging career opportunity in Management position and would enjoy working in a dynamic environment such as automotive sales, service/parts, and marketing fields.
Skills : MS Excel, MS Word, MS PowerPoint, MS Outlook.
Description :
- Managed and directed all District Service activities.
- Managed and directed all District Warranty activities.
- Managed and directed all District Service Training activities, including technical assistance.
- Managed and directed all District Consumer Affairs activities.
- Increased district dealership profitability. Opened the Indiana market for Best Buy Service Repair.
- Monitored and controlled dealer warranty expenses.
- Conducted Service Management Seminars and warranty training for dealerships.
Experience
5-7 Years
Level
Executive
Education
BS