The major duty of an Easy Tech Associate is to handle various technological problems both on-site and off-site. A well-drafted Easy Tech Associate Resume mentions the following core duties and responsibilities – answering to customer’s questions, addressing problems and complaints either personally or through phone calls; providing training session to customers, diagnosing, troubleshooting and repairing all computer devices; maintaining small business networks and computers; configuring and assembling custom desktop computers; fulfilling special orders quickly and providing remote access support.
To enter this occupation the following abilities are required – solid knowledge of assessing and evaluating problems easily, troubleshooting skills; proficiency in handling both on-site and off-site requests; excellent patience, customer service experience, technician expertise; and proficiency with MS Products. While a technical degree in the field of computer science or technology is mandatory, employers prefer hand-on work experience.
Objective : Looking for a wage or salaried position that is competitive in compensation, benefits and ability for pay and position advancement. Prefered area of employment would be in finance or computers.
Skills : General tech support and technician repair experience.
Description :
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Wrote sales slips and sales contracts.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Experience
0-2 Years
Level
Entry Level
Education
BA In Business (Accounting)
Easy Tech Associate Resume
Headline : Worked in multiple branches of the customer service industry and have the skills and experience to show for it. An experienced server who knows how to create a wonderful dining experience.
Skills : PC And Internet Troubleshooting, Customer Service / Retail.
Description :
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Responsible for the initial inspection and service recommendation for new customers.
Provided accurate expectations and completion dates, and writing up service orders.
REsponsible for Strict adherence to customer data privacy protocol.
Performed necessary troubleshooting and repairs including software errors, OS issues, and hardware replacement/upgrades.
Provided demonstrations of completed repairs before final close out of the work order.
Experience
5-7 Years
Level
Executive
Education
AAS In Computer Science
Jr. Easy Tech Associate Resume
Headline : Hard working dedicated individual with over five years customer service related experience. Learns at a fast pace and eager for new challenges.
Participated in floor sales and support, offering up-sells and service plans.
Responsible for store maintenance, stocking, receiving, occasional cashiering.
Recruited into EasyTech after several chance encounters that allowed to demonstrate knowledge of and experience with PC and network technology.
Performed diagnostics.
Provided personalized options for all repairs.
Responsible for basic maintenance of printers, scanners, tablets, computers & more.
Experience
5-7 Years
Level
Executive
Education
Information Technology
Asst. Easy Tech Associate Resume
Objective : Experienced with working in a NOC environment and trouble shooting with high volume of customers. Leadership and problem solving skills. Ability to handle multiple tasks and to prioritize those tasks.
Skills : Microsoft Office, Customer Service, Management.
Description :
Advised customers on which product best for them.
Copied & Printed Center Associate.
Sold products and services as well as keeping up to date information about customers, specials and new products.
Maintained a clean and organized workplace and detailed logs and personalized data.
Maintained current knowledge of stock information and location in the store.
Upstocked high ticket items (Expensive stock: Tablets, computers etc, also applicable for Tech).
Repaired and performed checks on customer Mac, PC, printers and mobile devices.
Experience
0-2 Years
Level
Entry Level
Education
Associate's
Lead Easy Tech Associate Resume
Objective : Retail sales professional who excels at organization and training in a fast-paced, deadline-driven environment. Customer service focused with a broad knowledge of home electronics and appliances.
Skills : MS Office, Cisco Networking Equipment, General Handyman, Troubleshooting Windows.
Description :
Performed basic technical system diagnostics and upgrades on customers' technology.
Assisted in set up of network configurations and virus removal.
Help customers on the floor with all technical question and sales.
Kept area stocked and cleaned during and after business hours.
Worked with money and help sales associates on cash registers during high volume check out times.
Worked in a high volume situation.
Helped customers on the floor as well as fix PCs while answering phones.
Experience
2-5 Years
Level
Junior
Education
Diploma
Easy Tech Associate III Resume
Objective : Hardworking and enthusiastic young professional with excellent communication and customer service skills who is seeking an opportunity that leads to upper management. Extremely capable of incorporating creative leadership skills to achieve business objectives.
Skills : JAVA Programming, C Programming, C++ Programming, Algorithm analysis.
Description :
Moped, swept, dusted the store.
Memorized products from both a technology side to office product side.
Confered with customers by telephone or in person to provide information about products or services.
Took or entered orders, cancel accounts, or obtain details of complaints.
Solicited sales of new or additional services or products.
Ordered tests that could determine the causes of product malfunctions.
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor Of Science
Easy Tech Associate II Resume
Summary : To obtain a challenging full-time position that will employ technical skills with computer systems and networking technology.
Skills : MS Word, Excel ,Powerpoint ,Publisher Adobe Photoshop, Java Script.
Described merchandise and explain use, operation, and care of merchandise to customers.
Greeted customers and ascertain what each customer wants or needs.
Reponsible for inventory stock and requisition new stock.
Exchanged merchandise for customers and accept returns.
Arranged and displayed merchandise to promote sales.
Experience
7-10 Years
Level
Management
Education
Marketing & Sales
Easy Tech Associate I Resume
Objective : To seek a customer service position with a company that will enable to further exercise knowledge and experience towards customer satisfaction.
Skills : Excellent Verbal And Written Communication , Fast Learner, Excellent Customer Service , BIlingual: English And Spanish.
Description :
Assisted customers coming into the tech center for repairs.
Provided advice on small computer issues and recommend best in store service to resolve.
Conversed with customers to determine details of equipment problems.
Recommended and sold of technology repair services.
Serviced incoming and outgoing telephone calls from and to customers.
Installed and configured new equipment, including operating software or peripheral equipment.
Reassembled machines after making repairs or replacing parts.
Experience
2-5 Years
Level
Junior
Education
HVAC
Lead Easy Tech Associate Resume
Objective : An innovative and hard working individual, seeking a career in technical support. To work efficiently and effectively in any type of information technology field that will utilize skills
Skills : Microsoft Office, Pspice, Matlab.
Description :
Reinstalled software programs or adjust settings on existing software to fix machine malfunctions.
Advised customers concerning equipment operation, maintenance, or programming.
Tested new systems to ensure that they are in working order.
Logged all customer interactions and tracks related details in the ticket management system.
Provided customers with technical services and electronic repair, as well as engaging with customers and helping them find new electronic devices that fit their needs.
Resolved issues, device errors and helped customers with electronic related problems.
Effectively engaged customers and meet sales goals.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Easy Tech Associate Resume
Headline : Seeking a challenging position in a reputable company where information technology background and interpersonal skills are well developed and utilized.
Skills : Help Desk, Technical Support.
Description :
Received recognition for increasing sales in tech department.
Promptly stocked products and set up displays for promotional Items.
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