An ER Unit Secretary performs administrative tasks in the ER unit of a healthcare facility by managing patient’s information, and scheduling appointments. Typical day-to-day core tasks are listed on the ER Unit Secretary Resume as – answering phone calls, billing patients and validating payment methods, updating patients’ information on the computer systems, scheduling appointments, filing paperwork; administering and maintaining patient records, and ordering office and medical supplies.
To ensure success in this field, the following skills are needed – excellent interpersonal skills, and administrative skills, the ability to multitask and manage time effectively. Other crucial skills include – knowledge of medical terminology, proficiency with medical software, excellent computer literacy skills, experience in an admin role, and knowledge of medical laws and protocols relating to confidential patient information. While a high school diploma or GED is compulsory, possessing an ER unit secretary certificate is a must.
Objective : Varied office experience, take initiative and work well within a team. A good communicator, am artistic and have a good sense of humor. Get along with everyone and understand what it takes to lead as well as to follow.
Skills : Microsoft office suite, Scanning system.
Description :
Provided indirect patient care in the Emergency Department.
Met the communication needs of the patient/family, departmental staff, and medical staff.
Implemented directions from physicians and nursing staff.
Loged all patients in the Emergency Department logbook.
Entered and verified orders in the computer system.
Documented the time orders were placed in the computer on Emergency Department Record.
Communicated appropriately and clearly to charge nurse, coworkers and physicians.
Experience
2-5 Years
Level
Executive
Education
Computer Information Systems
ER Unit Secretary Resume
Summary : Experienced ER Unit Secretary with 7+ years experience in a clinical and clerical setting. Highly proficient in Microsoft Office and multi-line phone system. Strong verbal, listening and written skills. Comfortable interacting with all levels of organization and public.
Skills : Excellent Interpersonal , Excellent Verbal And Written Communication , Excellent Organizational .
Description :
Greeted patients and visitors, respond to questions/concerns and direct them to appropriate location.
Provided on-going communication with clinical staff regarding patient status.
Assembled and maintained patient medical records according to Universal chart order.
Assisted physicians locating records.
Accurately transcribe all orders.
Notified physicians of orders for consultation and documents.
Notified appropriate personnel of transfers or discharges.
Experience
7-10 Years
Level
Management
Education
High School Diploma
ER Unit Secretary Resume
Summary : Twenty plus (20+) years ER Unit Secretary experience as an International Flight Attendant for American Airlines and Sales experience as a TN Realtor. I also have exceptional organizational skills that would be beneficial for the position as Surveyor with Trast Surveys.
Skills : MS Office, Organizational Skills.
Description :
Answered phones, page on call Physicians, ultrasound, X-ray, CT, radiologists, and Respiratory Therapy.
Reconciled outliner report each shift.
Worked weekend position 7p/-7a.
Acknowledged Unit clerk orders in Meditech and CPN.
Assisted nursing staff as needed.
Requested beds for inpatient or Observation patients.
Operated pneumatic system.
Experience
10+ Years
Level
Senior
Education
MS
ER Unit Secretary Resume
Objective : To obtain an ER Unit Secretary position where I can utilize my education and years of customer service, management, organization and communication skills.
Skills : Clerical, Customer Service, Multi-Tasking, Prioritizing, Data Entry, Computer , Electronic Medical Records.
Description :
Required to sign in patients using their personal information, and reason for seeking medical attention at the front window of the registration area.
Copied and documented personal information, such as insurance/I.D.
Directed patients and visitors to the area they requested, and would help to escort them to the room they were being placed.
Reported immediate need cases to either the triage, or the charge nurse.
Entered patient orders into a Meditech system, called for procedures such as x-ray, respiratory, ultrasound, lab draw, and admission into the hospital.
Contacted other facilities to receive patient records, and to bring the doctor's requested physician on the line.
Assisted the nurse with retrieving supplies, and transporting patients to other floors.
Experience
2-5 Years
Level
Executive
Education
BS In Education
ER Unit Secretary Resume
Headline : Communication is my number one key in being a loyal team player. Consistently able to help people solve problems. Make good judgments independently to help with decision-making.
Processed patient admission and discharge documents Compiled and recorded medical charts, medical histories, and reports following HIPAA policy.
Answered telephones and directed calls to appropriate staff.
Greeted visitors and directed guests.
Registered ER patients.
Completed insurance and other claim forms.
Served as a liaison between doctors and patients.
Experience
5-7 Years
Level
Junior
Education
Associate Of Science
ER Unit Secretary Resume
Summary : To acquire a career where my skills can be applied, challenged, and molded through my experience. Allowing me the opportunity to grow in my position, and within the clerical field.
Skills : Microsoft Office, Documentation Skills.
Description :
Worked closely with physicians to effectively deliver excellent patient care.
Responsible for contacting case managers and social workers for the accurate transfer and p placement of patients.
Demonstrated excellent customer service with compassion, in a timely manner while keeping in constant communication with all medical staff involved with patient care.
Responsible for answering call lights and dispatching appropriate assistance to the patient.
Prepared all documents and labs for transfer or admission of the patient, also in charge of coordinating transport of patient.
Adapted quickly to a faced paced unpredictable environment.
Quickly learned how compassion is very appropriate as a medical professional.
Experience
7-10 Years
Level
Management
Education
MS
ER Unit Secretary Resume
Headline : Career qualified professional, able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality with exceptional customer service and decision-making skills.
Promptly answered call bell and notifies the appropriate personnel of patient's needs.
Directed guests appropriately in a courteous manner, Uses proper phone etiquette to screen and route phone calls to appropriate person/department in a timely fashion while strictly adhering to HIPPA guidelines.
Consulted physicians, makes appropriate changes to diet orders within the computer system.
Transfered patient, changes patient's status, discharges patient in a timely manner.
Maintained and ordered supplies as necessary.
Assembled patient charts in a timely fashion.
Assured that labels are readily available in the charts.
Experience
5-7 Years
Level
Executive
Education
GED
ER Unit Secretary Resume
Summary : As an ER Unit Secretary, responsible for Serving and protecting the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
Skills : Planning Skills, Interpersonal Skills.
Description :
Scanned paper documents into the appropriate folder.
Sent service requests to the appropriate department when needed.
Realized the importance of working as a team and demonstrated the ability to be a great team player.
Alerted all staff when Traumas are called prior to arrival to facility.
Scheduled and confirmed patient diagnostic appointments, surgeries.
Kept all patients files in a presentable manner for the doctor/nurses review.
Faxed as needed.
Experience
7-10 Years
Level
Management
Education
MS
ER Unit Secretary Resume
Summary : A highly versatile, resourceful ER Unit Secretary with a background in Emergency Medical dispatch and procedures. Excellent interpersonal communication, organizational and follow-through skills. Background includes project management, workflow efficiency/streamline operations, dispatch, EMT, management, and chart auditing. Customer Relations Chart Audits Accounts Receivable Safety/OSHA regulations Compliance regulations Time management Staff Coordination.
Skills : Microsoft word, Scanning faxing email.
Description :
Facilitated the communication needs of the department.
Able to assist nursing staff for duties involving indirect patient care.
Took part in interviewing and training new employees Transcribes physician orders, prepares and compiles records, order supplies, initiate and transfer of patient in-house and out for receiving facilities, contacting primary care physicians for past health records ER Emergency Technician Superior customer service skills, coordinate relations between care providers, patients, and visitors.
Responsible for restocking supplies in ER, working to maintain a safe and clean environment patients, visitors, and employees.
Removed of waste materials, sanitizing hospital rooms and tools, delivering meals.
Collected samples for lab analysis, gathering patient information, monitoring EKGs and heart rhythm, treating wounds and assisting doctors and nurses during procedures.
Took patient histories and recording vitals.
Experience
10+ Years
Level
Senior
Education
High School Diploma
ER Unit Secretary Resume
Objective : As an ER Unit Secretary, responsible for answering telephones and all inquiries in an attentive and helpful manner using scripted greeting, notifying appropriate personnel of STAT orders immediately.
Skills : Bilingual Spanish, Communication Skills.
Description :
Represented physicians by screening incoming telephone calls; recording and transmitting messages; arranging referrals to other health care providers.
Scheduled appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
Provided historical reference by developing and utilizing filing and retrieval systems; maintaining patient records.
Maintained patient confidence and protects operations by keeping information confidential.
Maintained office supplies inventory by checking stock; anticipating needs; placing and expediting orders.
Verified receipt.
Kept office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintained quality results by following and enforcing standards.
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