Express Service Advisor Resume Samples

An Express Service Advisor effectively becomes the face of the contact or dealership to the customers. A well-drafted Express Service Advisor Resume mentions the following duties and responsibilities – answering to customer’s efficiently, greeting customers and directing them to available mechanics, answering questions about service outcomes and scheduling and booking appointments, providing customers with information and advice on potential cost savings, and warranty protection, managing and overseeing the dealership’s workflow and schedule, calling customers to advise them about service changes.

While the duties vary based on the type of service being provided by the company, the following are certain skills that are universally common and needed – an experience in the service area, a strong understanding of the working industry, proficiency with industry-related software, excellent customer service skills, the ability to communicate with customers and mechanics, and multitasking skills. A degree directly related to the area of work is needed.

Express Service Advisor Resume example

Express Service Advisor Resume

Headline : As an Express Service Advisor, responsible for Greeting each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon, Communicating with service customers to determine the nature of the mechanical problems.

Skills : Customer Service, Microsoft Word, Spanish, ADP.

Description :

    1. Resolved automotive problems and services by listening to customer's descriptions of symptoms.
    2. Clarified description of problems.
    3. Conducted inspections; taking test drives.
    4. Checked vehicle maintenance records; examining service schedules.
    5. Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
    6. Developed estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
    7. Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science


Express Service Advisor Resume

Objective : Objective is to be a goal oriented customer service representative. I possess strong interpersonal and organizational skills. Ability to multi-task allows me to take on a variety of tasks and responsibilities.

Skills : Managing Skills, Multitaking.

Description :

    1. Welcomed customers to our dealership before they exit their vehicle.
    2. Accumulated all the information needed to understand customer's concerns.
    3. Received any comments and transfer them to the technitian.
    4. Advised and acknowledged vehicle needs to the customer.
    5. Recommended best options to the customer.
    6. Provided excellent customer service to exceed expected outcomes for customer.
    7. Assured that customer knows all charges and apply any discounts they provide.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MS


Express Service Advisor Resume

Headline : To establish a long-term career in a company where I may utilize my Express Service Advisor professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

Skills : Data Entry, Writing Skills.

Description :

    1. Started as a service porter and promoted to express advisor in 6 weeks with duties such as: Provide excellent customer service and communication skills.
    2. Wrote and closed repair orders and set appointments.
    3. Assisted service porters when the workflow is busy.
    4. Assisted with the car wash as needed.
    5. Maintained 45 minutes or fewer oil changes and car wash.
    6. Worked as a team to provide the best service available to our customers.
    7. Made phone calls as needed.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Express Service Advisor Resume

Objective : As an Express Service Advisor, responsible for Securing agreement from customers before repairs; covering cost estimate; and approximate time when vehicle's work will be completed, Obtaining customer and vehicle data.

Skills : Customer Service, Service Advisor.

Description :

    1. Obtained approval signatures.
    2. Entered RO into a service database system.
    3. Maintained customer rapport by explaining estimates and expected to return of the vehicle.
    4. Obtained customer's approval of estimates; obtaining and providing contact telephone numbers.
    5. Answered questions and concerns.
    6. Answered Phone Calls, Emails, and Drive Ins to address any customer concern with the highest level of response and attention.
    7. Returned missed phone calls, emails in no less than 5 minutes.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Junior
                Education
                Education
                Bachelor Of Science

                Express Service Advisor Resume

                Objective : Experienced in communicating with people both young and old from multiple cultures at all intellectual levels. Very knowledgeable with computers and the ADP operating system. Experienced working well independently and functioning well in team settings. Experienced Special Olympics coach in both Colorado and Oklahoma.

                Skills : Excellent computer with Microsoft Word, Project Management.

                Description :

                  1. Started working here after I got engaged at the University of Oklahoma.
                  2. Operated as an advisor, meeting and greeting customers, inputting their concerns, mainly oil changes, into the computer, and storying the tickets, along with upselling them filters and fluid changes as needed.
                  3. Moved and parked vehicles.
                  4. Kept customers updated with progress by calling or meeting in person.
                  5. Maintains automotive records by recording problems and corrective actions planned.
                  6. Updated job knowledge by participating in educational opportunities; reading manufacturers' publications.
                  7. Enhanced organization reputation by accepting ownership for accomplishing new and different requests.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Executive
                Education
                Education
                Diploma In General

                Express Service Advisor Resume

                Objective : To obtain an Express Service Advisor position utilizing my experience in sports management which will help me develop professionally within the workforce and the business of sport.

                Skills : Computer Skills, Advising Skills.

                Description :

                  1. Responsible for customer satisfaction and served as a single point of contact for customers by providing convenience and immediate assistance to their needs.
                  2. Helped advise customers with the best service options for their cars.
                  3. Helped the company become number one in the district.
                  4. Led meetings with service agents to teach best practices and solutions to resolve consistent customer disputes.
                  5. Consistently recognized as a top associate by exceeding company customer service targets which were measured by surveys given to the customer.
                  6. Explored opportunities to add value to job accomplishments.
                  7. Arranged towing and temporary transportation.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Executive
                Education
                Education
                Bachelor Of Arts

                Express Service Advisor Resume

                Objective : Responsible for Communicating the need for additional work when needed; explaining the details to the customer, including the additional cost and time consideration and document properly on the repair order.

                Skills : Customer Service, Sales, Detail oriented, Inventory, Typing, Microsoft Word, Excel, Outlook, Mazda Certified.

                Description :

                  1. Communicated with customers regarding vehicle issues and potential repairs.
                  2. Maintained a 92+% customer service satisfaction rating.
                  3. Organized work records and filed reports.
                  4. Guided mechanics with decisions concerning repair and replacement of parts.
                  5. Monitored team progress and enforced deadlines.
                  6. Delivered excellent customer service by greeting and assisting each customer.
                  7. Addressed customer inquiries and resolved complaints.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Executive
                Education
                Education
                High School Diploma

                Express Service Advisor Resume

                Objective : To be given the opportunity to work in an environment that allows me to utilize my capabilities as a genuine customer service representative, along with my excellent multi-tasking skills, to support the growth of the company and extend my knowledge.

                Skills : Microsoft Office, Dealer Track.

                Description :

                  1. Greeted customers when they pull up to the drive.
                  2. Asked customer what service they brought their car in for, review with customer everything that will be done to the vehicle and do a walk around the vehicle with the customer.
                  3. Used ADP to input the customer's information and write the R.O.
                  4. Updated customer on how the service is going so far, advise of any extra service they might need, as well as offer the complimentary car wash if they have time.
                  5. Booked ticket, adjust prices if needed, add coupons when applicable.
                  6. Checked out customer and reviewed the service that was performed on the vehicle.
                  7. Answered phone calls, and make appointments.
                Years of Experience
                Experience
                2-5 Years
                Experience Level
                Level
                Junior
                Education
                Education
                GED

                Express Service Advisor Resume

                Headline : Express Service Advisor with 6 years of experience Following up the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised, Handling telephone inquires regarding work in process and appointments, and returns phone messages promptly.

                Skills : Detail-oriented, POS Software Expert, Excellent Communication , Strong Work Ethic, Customer Service Representative That Is Highly Motivated, Microsoft Office, Very Effective At Multi-tasking And Maintaining A Friendly Attitude.

                Description :

                  1. Greeted customers in a timely fashion while quickly determining their needs.
                  2. Recommended merchandise to customers based on their needs and preferences.
                  3. Wrote sales slips and sales contracts.
                  4. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
                  5. Responded to customer questions and requests in a prompt and efficient manner.
                  6. Engaged with customers in a sincere and friendly manner.
                  7. Built relationships with customers to increase the likelihood of repeat business.
                Years of Experience
                Experience
                5-7 Years
                Experience Level
                Level
                Executive
                Education
                Education
                Bachelor's

                Express Service Advisor Resume

                Headline : Responsible for Interpreting warranty information and policies to customers, Advising customers of parts ordered and make an appointment to have them installed before the customer leaves, Assisting the service manager as necessary.

                Skills : Reynolds And Reynolds, ADP.

                Description :

                  1. Developed Service Advisor skills in the dealership service department.
                  2. As one of two Express Advisors was responsible for timely efficient service.
                  3. Developed and maintained excellent customer reviews and satisfaction scores.
                  4. Implemented Multi-Point inspection process and check sheet review during all service visits (as department policy), which assisted in communicating work completed and future repair/maintenance recommendations.
                  5. Started as a BDC girl- making a quota of 100 completed activity calls to customers encouraging completion of upcoming and/or recommended services to be done on their vehicle.
                  6. Created personalized service contacts and selling them.
                  7. Sold extended warranty coverages to clients on their owned vehicles.
                Years of Experience
                Experience
                5-7 Years
                Experience Level
                Level
                Executive
                Education
                Education
                Associates In Automotive Technology