Front Desk Officer Resume Samples

A Front Desk Officer works at the reception area and takes responsibility for guiding guests and maintaining security. Some of the job duties associated with this role are listed on the Front Desk Officer Resume as – greeting guests, taking phone calls, sorting correspondence, answering client inquiries; ordering office supplies, maintaining the reception area clean and organized, receiving shipments, updating records, and files; checking the visitors, issuing visitor badges, recording the in-time and out-time of the visitors, avoiding trespassers; and making travel arrangements of the employees.

Eligible candidates for this role must demonstrate on the resume the following skills and abilities – front desk operations expertise; English proficiency; multitasking skills, time management abilities; customer service skills, computer competencies; office equipment familiarity, and effective communication skills. Formal education beyond a high school diploma is not mandatory for this role.

 

Front Desk Officer Resume example

Front Desk Officer Resume

Headline : Results-oriented, good team player with strong problem solving and time management skills seeking a position in an organization with a diverse population. Proficient in evaluating individuals and developing effective solutions for challenging behaviors.

Skills : Management, Leadership Development, Microsoft Office.

Description :

    1. Processed reservations by mail, telephone, internet, fax, or central reservation system referral.
    2. Created and maintained reservation records by date of arrival alphabetical listing.
    3. Ascertained that all reservations for the day are inputted in the system correctly to avoid discrepancies.
    4. Processed advance deposits and reservations.
    5. Processed cancellations.
    6. Blocked rooms for Groups and FIT's in accordance with the room specifications and request.
    7. Maintained a record of expected arrivals.
    8. Registered guests and assigned rooms to accommodate special requests whenever possible.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS in Tourism


Front Desk Officer Resume

Summary : With a diligent personality to be trusted, maintaining both oral and written skills, meticulous and accurate with an ability to learn fast.

Skills : Problem-Solver, Responsible, Self-Motivated, Willingness to Learn, Organized, Teamwork.

Description :

    1. Worked as front desk agents in a high profile resort with 60 chalets.
    2. Updated database with all new and additional guest information.
    3. Posted all charges to folios, responsible for front desk bank.
    4. Handled credit card machines and cashier audit reports.
    5. Made reservation, check-in & check out.
    6. Blocked rooms for VIPs and groups.
    7. Attended to the guest complaints, inquiries, and requests.
    8. Answered phones and operate a switchboard.
    9. Performed basic bookkeeping, filing, and clerical duties.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BE in Electricals


Front Desk Officer Resume

Objective : Seeking to obtain a Front Desk Officer position with institutions where strong customer services and reception skills will be fully utilized to maintain smooth official procedures.

Skills : Microsoft Office, Computer, Customer Service.

Description :

    1. Worked an assigned shift at the main entrance of a large controlled-access facility.
    2. Greeted visitors upon entering the building and requests information regarding the purpose of the visit.
    3. Issued visitor badges and obtains identification from visitors, allows visitors to enter the facility.
    4. Collected visitors' badges and returns identification upon visitors' departure from the building.
    5. Prevented the public and unauthorized personnel from entering restricted areas monitoring CCTV.
    6. Observed various parts of the interior and exterior of the facility.
    7. Operated monitors to focus on selected parts of the facility and to observe suspicious activities Informs maintenance personnel if the building has sustained fire damage and must be secured.
    8. Determined if the problem can wait until regular working hours or if maintenance employees should be dispatched.
    9. Answered telephone calls at facility switchboard.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate of Arts in Criminal Justice

Front Desk Officer Resume

Objective : Earned leadership status by setting inspirational examples - superb organizational, motivational, and management skills. Maximized team performance - excelled at identifying and using strengths of team members, as well as locating, detecting, and resolving problems and weaknesses of each team individual. Maximize team leading experience in a challenging environment.

Skills : Communications, Human Resources.

Description :

    1. Supported the operations of a Medical Day Spa, which administered medical and aesthetic care and treatment.
    2. Responsible for product purchase and inventory for medical-grade products such as medications, syringes, gauze, etc.
    3. Arranged and ensured ongoing training and technical support for the medical staff and front desk crew, equipment, and supplies needed were available and ready for training activities and maintained a liaison with medical and cosmetic suppliers.
    4. Posted of staff vacancies, interview, hiring, and training of all new staff members.
    5. Provided guidance to staff throughout the medical facility with regard to safety problems involving, but not limited to such matters as handling and storage of chemicals, safeguards for machinery/equipment, safety risk management, and use/limitations of safety clothing, and other personal protective equipment and maintaining OSHA compliance.
    6. Helped produce advertising for the Medispa and maintained records as to the effectiveness/response of each ad.
    7. Attended community functions to educate people on Medical aesthetics and to solicit business for patients to the Medispa.
    8. Provisioned advisory and technical assistance and education to patients and visitors either in person or over the telephone.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Travel Certification

Front Desk Officer Resume

Objective : A resourceful individual with realistic ambitions to develop and manage a career proactively. In addition, one can adapt to any working atmosphere quickly. Versatile and able to learn new tasks and skills speedily.

Skills : Microsoft, Budgeting, Customer Service, Human Resources, Inventory Management, Logistics, Office Management, Organizational Development, Research, Team Building.

Description :

    1. Responded to visitors' inquiries physically, via email, and over the telephone.
    2. Coordinated workshops and paid attendees/consultants per diems/honorarium.
    3. Prepared department budgets for workshops, retreats, recruitment interviews, etc.
    4. Prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
    5. Cut organization telephone bill by 75% by monitoring private outgoing calls made by staff and liaising with the accounts department to bill them accordingly.
    6. Store inventory management.
    7. Provided support on secretarial duties.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MBA

Front Desk Officer Resume

Headline : A detail-oriented Front Desk Officer professional employs a strong aptitude for decision making. Excel at troubleshooting. Ability to learn new software in a short amount of time with high retention.

Skills : Customer Service, Hotel Management, Food and Beverage, Front Office, Cookery, Cashiering, Clerical/Secretarial.

Description :

    1. Patrolled and monitored parking lots to ensure all cars had visible parking permits.
    2. Entered all vehicles on a parking log sheet.
    3. Answered inquires via telephone.
    4. Maintained an hourly log report.
    5. Signed guest, staff, or visitors in/out.
    6. Checked for proper ID to enter the building.
    7. Logged in to all incidents or suspicious activities.
    8. Monitored all areas via CCTV.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BE in Electricals

Front Desk Officer Resume

Headline : Seeks to obtain a career Front Desk Officer position in any reputable Company/Institution, and utilize skills to achieve company/Institution objectives.

Skills : Microsoft Office, Typing, Problem-solving, Deadline-oriented, Professional, Quality-focus.

Description :

    1. Answered and directed incoming calls.
    2. Received and assisted visitors in a professional manner.
    3. Built and maintained productive relationships with clients.
    4. Performed book-keeping and accounting duties.
    5. Reported messages in a timely manner.
    6. Contributed to building up the company's clientele through referrals from satisfied clients.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma In Medical Administration

Front Desk Officer Resume

Headline : Highly successful track record in Customer Service, upselling, clienteling, an expert in making a referral to the specialist, Beauty advisor and skincare specialist, Freight forwarding and branch operations well experienced, Front office and hotel operations accountability.

Skills : Time Management, Leadership.

Description :

    1. Monitored open and close on day status to maximize room revenue and demonstrate the concept of yield management.
    2. Ensured that budget and cost-effectiveness at the Front Desk are achieved.
    3. Worked with Housekeeping and Engineering on daily operations regards to guestroom status.
    4. Handled guest complaints and review compliments.
    5. Reviewed Front Desk Logbook daily to monitor all activities.
    6. Reviewed all VIP room blocking.
    7. Sit at the front desk greeting residents/guests, answering important calls.
    8. Patrolled the premises of the fountainhead condominium.
    9. Secured the front desk by maintaining a high level of safety and security by watching the security cameras.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate in HRM

Front Desk Officer Resume

Summary : Greet visitors and guests and announce their presence to the residents, receive residents' packages, and log them into the computer, give the proper paper to contractors who residents have hired to work on their property. Answer phone inquiries and fill out work orders.

Skills : Interpersonal, Computer, and A Strong Aptitude.

Description :

    1. Called residents when their visitors arrive.
    2. Made sure that all packages delivered were processed in the computer and logged by unit number in the package room provided, forward the necessary paperwork to contractors who are hired to work for the residents.
    3. Answered phone inquiries about condo rules and regulations.
    4. Scheduled move-ins, move-outs, and deliveries.
    5. Filled out work orders for residents when they have a need the building engineer to do a repair.
    6. Maintained constant watch and records of activities at the main entrance of the building.
    7. Monitored access and recorded access granted to Employees, Visitors, and Guests.
    8. Performed credentials checks, inspecting, scanning, and logging Identification before granting access to facilities.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Accounting

Front Desk Officer Resume

Objective : Front Desk Officer Professional with over 5 years' experience in the customer service/call center field and as well as the front desk clerk/receptionist performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Skills : Quality Control, Customer Service, Computer Literate.

Description :

    1. Greeted persons entering the establishment, determine nature and purpose of visit and direct or escort them to specific destinations.
    2. Provided information about establishment, such as location of departments or offices, employees, and patients within the facility, or services provided.
    3. Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages.
    4. Communicated and coordinated services with other departments.
    5. Prepared reports and documentation for company management.
    6. Assisted guests with booking/reserving/canceling reservations.
    7. Hands-on record keeping; ability to review accounts and charges; and answering kennel.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BE in Electricals