Guest Service Specialist Resume Samples

Working as a part of the hospitality industry, the Guest Service Specialist will render exemplary guest service and also ensure that the guests are provided the needed service and information in an outstanding manner. While the job description varies based on the size and industry, the Guest Service Specialist Resume mentions the following core tasks and responsibilities – greeting guests on arrival and departure, handling booking and reservations and cancellations; handling all procedures related to accommodations; solving complaints; promoting the facility’s products and services; and making arrangement for any subsequent services as needed.

Ideal candidates for this role should depict the following skills and attributes – the ability to foster a professional and healthy relationship with internal team members and guests; good marketing and negotiation skills; customer-centric approach, strong listening skills; and the ability to render quality services. While not mandatory, possessing a Hotel Management qualification will be useful.

 

Guest Service Specialist Resume example

Guest Service Specialist Resume

Objective : A Guest Service Specialist position where extensive experience can contribute to customers' satisfaction and your company's success and also to enhance professional skills in a dynamic and stable workplace.

Skills : Customer Service, Communication, Management.

Description :

    1. Performs tasks on the patient tray line-portioning and assembling food according to menu, write INS, nourishments etc.
    2. Restocks supplies on the line as needed.
    3. Makes salads, desserts, and sandwiches per recipes for patient line.
    4. Gathers and delivers requisitioned supplies for the pantry stock.
    5. Delivers patient trays in accordance with selection and prescribed diets following food safety and sanitation guidelines.
    6. Demonstrates competency in the safe use, care, and handling of equipment.
    7. Reports malfunction to the supervisor.
    8. Works in the dish room as scheduled, following acceptable procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Jr. Guest Service Specialist Resume

Objective : Continue Guest Service Specialist career in the hospitality field. Grow further into the events and banquets area while using experience at the front desk and housekeeping as a base for success.

Skills : Microsoft Word, Management.

Description :

    1. Took food orders, replenished supplies and condiments and maintain inventory.
    2. Maintained high standards of customer service during high-volume, fast-paced operations.
    3. Maintained cleanliness in food service areas and throughout the food establishment.
    4. Notified kitchen staff of any food orders or food shortages.
    5. Operated cooking equipment or preparing cold dishes and beverages.
    6. Communicated clearly and positively with coworkers and management.
    7. Handled currency and credit transactions quickly and accurately.
    8. Followed procedures for safe food preparation, assembly, and presentation.
    9. Assist management with inventory control and stock ordering.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's


Sr. Guest Service Specialist Resume

Summary : To obtain a challenging Guest Service Specialist position to use skills, experience and hardworking ability to contribute to the growth of the organization.

Skills : MS Office, Management.

Description :

    1. Worked with photographers to keep scheduled appointments and supervised photographer coverage and back-up.
    2. Assisted and explained portrait offerings and selection to clients and potential customers.
    3. Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints and maintained the office feedback logs.
    4. Attended weekly crew meetings and recorded minutes.
    5. Filed documents, input data into the system, and loaded other necessary information into the software programs.
    6. Made copies as assigned by the office managers and also according to the needs of the office.
    7. Opened, sorted, and distributed incoming correspondence, including faxes and email.
    8. Answered phones, while also completing a weekly customer service call cycle and ensured that appropriate changes were made to resolve customers' problems.
    9. Resolved customers' billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelors

Guest Service Specialist I Resume

Objective : Outgoing and inquisitive customer service professional with proven abilities for managing projects, improving effectiveness of operations, and detailing information to enhance processes for operations.

Skills : Microsoft, Accounting, Marketing, Sports Entertainment.

Description :

    1. Coordinated activities and events for diverse groups including camps, schools, families etc.
    2. Supervised 3-5 employees in guest service department.
    3. Trained new employees to perform guest services using software Vista and Galaxy.
    4. Scheduled and Reserved visits for families, schools and individuals.
    5. Maintained and tracked survey spreadsheets utilizing Microsoft Excel.
    6. Prepared income vouchers and banking reports statements.
    7. Handled all correspondence and currency transactions.
    8. Responsible for record and book keeping with minimal accounting.
    9. Provided customer service to families, individuals and groups.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates

Guest Service Specialist II Resume

Headline : Looking for Guest Service Specialist positions offering opportunities for advancement and professional development in a company recognized for customer relations excellence.

Skills : Microsoft Office, Management.

Description :

    1. Makes reservations, print registration cards, pre-block rooms and make keys.
    2. Checks out departing guests and file/store information.
    3. Balances inventory using Opera operating system.
    4. Posts all payments received.
    5. Cashs and Credit Card Handling.
    6. Provides guest information via phone inquiries internally and externally.
    7. Responsible for running Audit.
    8. Provides ADA services and information to guests with disabilities Able to multi-task, be detail-oriented, and be able to problem solve.
    9. Assists with lost children/parents, and resolving guest complaints.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Guest Service Specialist III Resume

Summary : To present a unique combination of life achievements comprised of surgical/medical, computer/technical, office support, educational, managerial and authentic exceptional customer service. Passion is to share personal successes with a company whose philosophies reflect a family focused environment that fosters personal principles, emphasizing honesty, integrity, loyalty and synergism.

Skills : Microsoft Office, Management.

Description :

    1. Received all incoming calls.
    2. Assisted travel agents on all sales related work.
    3. Downloaded all reports to Ship Operations Department.
    4. Was responsible for all group sales.
    5. Entered all policy information.
    6. Worked with travel agents and ship operations in compiling all group functions, accommodation assignments and tours.
    7. Assisted the Finance Department with recalling group spaces and making upgrades.
    8. Also was responsible for processing all group commission accounting and option reports.
    9. Headed the documentation department process.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's

Asst. Guest Service Specialist Resume

Objective : Seeking a Guest Service Specialist position to utilize exceptional communication skills, clerical abilities and front desk experience to ensure the efficiency of the facility.

Skills : Microsoft Office, Public Speaking, Time Management.

Description :

    1. Ensures to provide excellent customer service through phone, e-mail, chat, etc.
    2. Serves as liaison between customer support team, management and customer to improve customer service and business productivity.
    3. Analyzes customer complaints and provide appropriate corrective actions.
    4. Assists directly or route customers to the appropriate personnel for assistance.
    5. Ensures customer satisfaction by meeting customer needs in courteous and timely manner.
    6. Develops customer service programs in order to provide outstanding service.
    7. Prepares documentation and reports on routine customer correspondence for future reference purpose.
    8. Assists in training peers on improving customer support service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Guest Service Specialist Resume

Headline : Guest Service Specialist include taking photos of our guests during their encounters, making reservations and assisting our guests via phone and in person as they check in and out of our facilities.

Skills : Computer , Customer Service, Communication, Sales, Phones.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls and emails in a fast-paced and challenging call center environment Mastery of customer service management systems and databases.
    2. Gathered and verified all required customer information for privacy purposes.
    3. Addressed and resolved customer complaints empathetically and professionally.
    4. Defused volatile customer situations calmly and courteously.
    5. Acted professionally and patiently when addressing negative customer feedback.
    6. Accurately documented, researched and resolved customer service issues.
    7. Prepared reports and communication for senior management.
    8. Identified customer needs and employed strategies to obtain the sale Consistently hit and exceeded sales goals Educated customers about the brand to incite excitement about the company Mentored new sales associates Assisted New Hire trainers Prepared daily training material Dictated and summarized new associate calls for trainers to review Monitored sales associates calls for quality assurance Actively pursued personal learning and development opportunities.
    9. Associate of the Quarter award in 2012.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Lead Guest Service Specialist Resume

Summary : Determined and hard working team player. Willing to listen and learn in order to achieve the success and satisfaction needed to accomplish the goals set. Considered an asset to previous employees, in which provide excellent customer satisfaction and continual business.

Skills : MS Office, Management.

Description :

    1. Ran and filed night audit.
    2. Enrolled guests into the Club Carlson rewards program.
    3. Created Word documents and Excel spreadsheets.
    4. Emailed and faxed receipts for company accounts.
    5. Maintained customer satisfaction.
    6. Received the highest level of customer satisfaction pin.
    7. Led gold points plus enroller for 7 consecutive months.
    8. Recognized for excellent customer service in front of the entire staff.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's

Guest Service Specialist Resume

Summary : Focused, detail-oriented individual with more than 6 years of military police experience, security and law enforcement practices and security equipment operation.

Skills : Purchasing/Receiving, Customer Service, Typing, Cash Handling, Management.

Description :

    1. Solved unresolved customer issues in timely manner with strong interpersonal communication and knowledge of the system.
    2. Investigated and resolved customer inquiries and complaints in an empathetic manner.
    3. Adhered to all confidentiality requirements at all times.
    4. Solved unresolved customer issues.
    5. Trained staff on operating procedures and company services.
    6. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
    7. Managed work flow to exceed quality service goals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Associate