Help Desk Administrator Resume Samples

A Help Desk Administrator provides support to the company’s clients. Essential duties and tasks listed on the Help Desk Administrator Resume include – diagnosing and solving customer issues; doing network repairs, taking incoming phone calls; managing customer accounts; overseeing help desk ticket system; handling staff questions and emails; installing hardware and software systems; maintaining documentation pertaining to help desk and managing issues by coordinating with IT staff.

Successful resume denotes the following core qualifications – customer service, patience, telephone etiquette, teamwork, troubleshooting; remarkable experience in service desk management level, huge knowledge of managing an IT service desk; familiarity with infrastructure, network, and desktop environments. Employers pick resumes mentioning a degree and customer service experience.

 

Help Desk Administrator Resume example

Help Desk Administrator Resume

Summary : Innovative and performance-driven sales professional with 7 years of marketing and customer service experience. Resourceful leader who excels in business development and establishing trust with colleagues. Flexible, self-starter that thrives in high volume, fast-paced environments.

Skills : Project Management, Business Analysis, Data Analysis, Social Media.

Description :

    1. Identified customers whose warranty protection plans were set to expire or were eligible for extended or additional coverage.
    2. Conducted hard sales, pitched, negotiated and closed warranty sales transactions.
    3. Qualified prospective customers and customized warranty protection plan to accommodate their specific automotive needs.
    4. Recognized multiple times for sales achievement and customer service excellence.
    5. Promoted to Sales Trainer and Closer in less than 3 months.
    6. Boosted sales revenue by assisting management with bringing new hires up to speed on the sales and operations process.
    7. Trained new hires on phone etiquette, sales, rules, and regulations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
AA In Marketing


Sr. Help Desk Administrator Resume

Summary : Experienced in supporting computers and software. Diagnosed and repaired computer problems and evaluated software issues to determine the problem and then corrected the problem.

Skills : Troubleshooting Computer Systems, Hardware And Software Maintenance And Upgrades, Networking And Structured Cabling.

Description :

    1. Managed the processing of incoming calls to the help desk via telephone, e-mail, and help desk software to ensure courteous, timely, and effective resolution of end user issues.
    2. Documented all pertinent end user identification information, including name, department, contact information, and nature of problem.
    3. Build rapport and elicit problem details from help desk customers.
    4. Recorded, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution in help desk software.
    5. Applied diagnostic utilities to aid in troubleshooting.
    6. Identified and learn appropriate software and hardware used and supported by the organization.
    7. Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hard ware, implementing file backups, and configuring systems and applications.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.S. In Business


Jr. Help Desk Administrator Resume

Summary : Seasoned and dedicated management professional with education in IT, a self-starter with a high level of organizational and analytical skills. Proven ability to initiate, maintain, and enhance excellent relations with in-house personnel and customers.

Skills : Cisco routers, switches and firewalls, EMC/NetApp/Nimble.

Description :

    1. Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), to optimize performance and minimize downtime.
    2. Handled backup and restoration of network data including desktop migration, inventory, and ticketing system.
    3. Deployed McAfee antivirus agent to all new PC setup.
    4. Developed user manuals and provide technical support sessions for new employees.
    5. Installed software, and manage patching, upgrading and maintenance of the operating system, and server hardware components.
    6. Liaised with third party Company to install, test, and upgrade new cables.
    7. Managed the company's corporate email firewall involving inbound and outbound rules.
    8. Configured all mobile devices with company's MDM server to meet audit requirements.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology

Help Desk Administrator III Resume

Summary : Looking for a Help Desk Administrator/Help Desk position. In an organization that will allow to use skills and education to promote professional growth.

Skills : Cisco routers, Switches and firewalls, EMC SAN, Telephone.

Description :

    1. Assisted users at the Home Office with computer issues.
    2. Managed our SysAid ticketing system and assisted computer users at our various hotel properties around the US and all over the country.
    3. Supported software on our Citrix Farm client such as Xen App, and Script Wise.
    4. Deployed computer systems utilizing Symantec Ghost imaging software.
    5. Setup local and network drives including all types of printers.
    6. Installed all windows OS systems and patched software.
    7. Transferred information from one phone to another user device transfer cable such as email, photos, music, and updated devices with the latest updates.
    8. Worked with BlackBerry, IPhones, IPads, and smartphones.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology

Help Desk Administrator II Resume

Summary : Seeking a Help Desk Administrator position in which able to utilize specialized networking knowledge, proficient technical skills and professional customer service to an organization or client base.

Skills : Acronis data backup administration, Paragon Ghost imaging.

Description :

    1. Coupled with a fuel station, restaurant, and a wood products processing company.
    2. Effectively supported, monitored, tested and troubleshoot hardware and software problems pertaining to users.
    3. Assisted with software upgrades, deployment, and worked closely with vendor support on resolving issues ranging from compatibility and installation to user interface.
    4. Methodical at prioritizing user requests and tracking through to resolution.
    5. Build deliver, inventories installs and completes configuration to end-user PC desktop hardware, software, and peripherals.
    6. Advocated continuous improvement throughout the department to improve Help Desk services by identifying and reducing variations in the process that would have a negative impact on the systems, users, and organization.
    7. Used such IT tools as network dashboards and remote access to manage and correct issues with network devices along with reviewing and correcting problems noted in monitoring reports.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
IT

Help Desk Administrator I Resume

Headline : Seeking a Help Desk Administrator position in the computer technology field where can expand current knowledge and expertise. Technical Knowledge in System Administration, Network Maintenance, Server monitoring and willingness.

Skills : Shipping And Receiving, Inventory Control, Microsoft Office, Safety, Dynamic AX By Microsoft.

Description :

    1. Supported company PC's and peripherals, and company printers.
    2. Installed and configured company software.
    3. Provided troubleshooting for hardware and software issues and application support for end-users.
    4. Created Network and email accounts on an NT platform.
    5. Established policies for backup software; responsible for backup operations and file restoration of data and security camera systems.
    6. Monitored and created reports based on security event logs for all servers.
    7. Upgraded company PC's to allow the implementation of pure Windows 2000 environment.
    8. Implemented a standard naming convention for all workstations based on department/location.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S. In Business

Lead Help Desk Administrator Resume

Summary : A very dedicated, highly adaptable, disciplined, professional who is a think outside of the box individual that is seeking better opportunities within the Information Technology industry.

Skills : Windows 7, Networking, Wireless, ITIL, Windows Xp, Asset Management, Project Management.

Description :

    1. Installed software, updating windows XP and 7 machines.
    2. Imaged computers for new hires and field employees.
    3. Upgraded Windows XP machines to Windows 7 Configuring Primary and Backup Cradlepoint routers Creating documentation for known issues.
    4. Managed Backup tapes for the Exchange server and SQL Databases.
    5. Created new users in Active Directory and applying the appropriate permission to their account.
    6. Set up folder permissions for employees to access specific resources on the network.
    7. Answered phone calls from Remote properties and troubleshooting there network issues/application issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Networking

Associate Help Desk Administrator Resume

Summary : Help Desk Administrator offering in-depth understanding of IT infrastructure areas, Particularly IT network integration. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects.

Skills : Microsoft Office, Excellent Communication , Excellent Customer Service, Network Management.

Description :

    1. Modified and repaired hardware and resolved technical issues.
    2. Installed software and operating systems on 2.000 company computers.
    3. Restored data, operating systems, files, documents, and drivers.
    4. Trained both internal and off-site users in repairing and resolving recurring issues.
    5. Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues.
    6. Updated customer issues from start to finish in an accurate and timely manner.
    7. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
    8. Created, updated, organized and deleted customer accounts through active directory.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology

Help Desk Administrator/Analyst Resume

Objective : Highly professional and competitive team dedicated to the implementation, operation and maintenance of mission-critical infrastructure. 15 years' experience in technical troubleshooting, consulting, and related training Driven, self-motivated and detail-oriented individual in technical and business environments Versatile, creative and readily adaptive to fast-paced environments.

Skills : Microsoft Office, Help Desk Administrator.

Description :

    1. Operated, administer and maintain all desktops, laptops, printers, phones and ancillary equipment.
    2. Maintained adequate inventory of computers by performing quarterly refresh.
    3. Maintained an asset tracking database to track the assignment of company owned equipment to respective employees and contractors with System Center as well as SpiceWorks.
    4. Coordinated with IT administrators to resolve issues affecting users.
    5. Provided reporting on activities and tickets.
    6. Created and maintained company hybrid image with SCCM.
    7. Maintained and administered Heat and System Center Servers.
    8. Created, maintain and support Windows VM's for remote users with VMware 5.0.
    9. Supported and administration of clients including user administration, maintenance of databases, system patches and data fixes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.S. In Business

Help Desk Administrator Resume

Summary : To obtain a challenging position in the IT field with a special interest in supporting, monitoring, testing, and troubleshooting hardware and software problems pertaining to local/wide area networks. Specializing in retail store performing Project Management operations.

Skills : Help Desk, POS Systems.

Description :

    1. Responsible for administrating, new and current users on the Pershing Database.
    2. Served as the sole administrator for the Track-it database, this is used to create and maintain trouble tickets for all technicians.
    3. Utilized Pershing software and contacts to create and maintain Pershing user accounts.
    4. Provided technical support for all 35 branch sites and our remote access offices Provide users with technical support for all Microsoft Office 2000 suite, Windows 2000, XP applications.
    5. provided helpdesk telephone support for third-party software applications.
    6. Diagnosed and resolve software and connectivity issues.
    7. Reviewed and delegate daily entitlement forms to helpdesk support team members.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Data Communications