A Hotel Supervisor is typically hired to oversee the day-to-day hotel operations and assist the hotel manager and operations manager with all types of management tasks. While the job tasks vary greatly based on the needs of the hotel, the following core and essential duties are identified on the Hotel Supervisor Resume – supervising operations in all hotel departments, supervising front desk operations; handling guest check-in and check-out, room inventory, and the incoming phone calls; managing hotel staffs and ensuring quality experience, interacting with guests, and inspecting guest rooms and all other hotel areas for cleanliness.
Employers look for resumes that denote the following skills and abilities – sales skills; the ability to address customer problems, personnel management, excellent customer service, attention to detail, time management skills, and knowledge of using relevant software. Most employers look for supervisors having a degree in hotel management or hospitality or a related field.
Objective : Dynamic Sales and Customer Services professional with over six years of experience. Ability to manage multiple tasks simultaneously with minimum supervision. Continuously improves methods to increase sales and profit within customer service. Exceptional trainer and mentor with skills to motivate individual performance from team members.
Responsible for the supervision of four front desk clerks, three reservationists, a PBX operator, and a bellman.
Resolved any and all Hotel complaints from guests during the duration of their stay.
Followed and maintained hotel shift checklist for efficiency for guest accommodations and job duties to assigned employees.
Reported, managed, and incident reports during shift.
Addressed and informed the hotel manager about reports.
Issued job duties for PBX operator and bellman.
Assisted with luggage, locate luggage carts for arriving guests for use. Book reservations for guests and cancel reservations at specified cancellation times.
Experience
2-5 Years
Level
Junior
Education
BSHM
Hotel Supervisor Resume
Summary : Results-driven Hotel Supervisor skilled in managing daily operations and leading teams to exceed service standards. Successfully increased guest satisfaction scores by 20% through effective training and quality control measures.
Skills : Cashiering, MS Office, Leadership, Budget Management, Inventory Control
Description :
Oversaw a team of staff and take responsibility for the smooth running of the hotel, its occupancy levels, and also it's profitability.
In charged of daily operations of all departments, from the laundry service all the way through to organizing corporate hospitality.
Effectively managed the daily operations of the hotel.
Recruited staff, trained them up, and then monitored their performance.
Engaged and motivated staff to do better.
Constantly focused on profitability and growth.
Strived to create a relaxing and welcoming ambiance for customers.
Experience
10+ Years
Level
Senior
Education
BSc in HM
Hotel Supervisor Resume
Summary : Seeking a position of Housekeeper in a reputed company where one can utilize cleaning and maintenance skills in order to maximize effectiveness and to use wide experience for the benefit of the organization.
Monitored the revenue activity of the hotel or facility.
Coordinated front-office activities of hotels or motels, and resolved problems.
Participated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
Collected payments and record data pertaining to funds and expenditures.
Interviewed and hired applicants.
Conferred and cooperated with other managers to ensure coordination of hotel activities.
Implemented staff training programs, resulting in a 20% increase in service efficiency and guest feedback ratings.
Experience
10+ Years
Level
Senior
Education
B.S. in HM
Hotel Supervisor Resume
Objective : Seeks to obtain a Hotel Supervisor position in a highly motivating and challenging environment that provides the best opportunities to grow and utilize potential to the fullest, to achieve the organization's goal while achieving personal goals.
Made sure that all bedrooms and areas under responsibility are checked thoroughly at the end of every shift according to Hotel policies and Standards.
Audited money at the end of the day.
Dealt with customer complaints in a professional manner.
Conducted meetings especially brainstorming for the betterment of both company and employees.
Supervised front desk agents along with being the manager on duty in place of the General Manager.
Handled all customer issues appropriately.
Verified guest's rooms were clean and prepared to the standard.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in H.M.
Hotel Supervisor Resume
Headline : Seeking a Hotel Supervisor position in management that allows utilizing sales and marketing skills, along with delivering 100% customer service. Highly analytical and organized with a demonstrated ability to improve efficiency and effectiveness of programs.
Skills : Microsoft Office, Cultural Awareness, Service Recovery, Housekeeping Management, Reservation Systems
Description :
Kept guard for any canceled reservations, reservation movements to separate property, or our availability being overbooked for the 4 separate properties.
Inputted and kept track of all clean and dirty rooms before check-in time on a daily basis for the Front Desk.
Assisted in ordering magazines for the Hotel reading decor.
Made the weekly schedule for the Front Desk and 2 supervisors.
Responsible for keeping registrations from every guest check-in organized by day and properly filled and stored away monthly.
Responded to all online incoming emails on rates, hotel info, and other inquiries from our direct website Kept stock count of all office supplies as in ink, paper, letterheads, work envelops, luggage label tags, coffee, and water supplies.
Responsible for notification when running low.
Experience
5-7 Years
Level
Executive
Education
B.S. in HM
Hotel Supervisor Resume
Headline : Dedicated Hotel Supervisor with expertise in front desk management and guest relations. Recognized for streamlining check-in processes, reducing wait times, and fostering a welcoming environment that enhances guest experiences.
Skills : Quick Learner, Customer Service, Communication Skills, Event Coordination
Description :
Managed the strategic planning implementation for guest occupancy.
Handled the daily business reporting for nightly, weekly, monthly & quarterly commissions.
Managed the administrative, maintenance & housekeeping teams for proper services performed for guests.
Delegated all tasks for daily operation procedures.
Reported on office performance to management & corporate communications channels.
Carried out staff appraisals, managing performance & disciplining staff.
Ordered necessary items for the entire hotel.
Experience
5-7 Years
Level
Executive
Education
B.S. in H.M.
Hotel Supervisor Resume
Summary : Focus is efficient teamwork and complete customer satisfaction. Seeking a full-time Hotel Supervisor position with a leading company bringing a strong work ethic and innovative creativity. Successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor.
Skills : Auditing, Cash Handling, Credit Card Processing, Attention to Detail, Health & Safety
Description :
Devoted to ensuring satisfaction to customers.
Determined management, production and quality requirements by asking questions and listening.
Attended company meetings as required.
Maintained a follow-up system that encourages follow through with assigned projects.
Established personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Reviewed and analyzed actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Proactively worked to assist others in achieving the organization objectives.
Handled escalated customer service concerns to resolve problem escalated issues.
Experience
7-10 Years
Level
Management
Education
B.S. in H.M.
Hotel Supervisor Resume
Headline : A highly experienced Hotel Supervisor with more than 8 years of professional management experience. Focused on building and developing client relationships to establish the highest level of client retention and satisfaction. Proven ability to manage teams of various sizes (10-100 employees) with an emphasis on coaching, mentoring, scheduling, and career development.
Worked all positions in the hotel including Night Audit/security.
In charged of new hire orientation, training, and overseeing current staff performance.
Regularly met with management to receive and relay information to the staff.
Guest service will and has always taken priority.
Responsible for managing the hotel staff.
Helped write policies and procedures for the hotel deals with the queries and complaints.
Supervised front desk staff and did the scheduling.
Experience
5-7 Years
Level
Executive
Education
B.S. Hospitality Management
Hotel Supervisor Resume
Objective : Experienced Hotel Supervisor with a strong background in hospitality management. Adept at optimizing staff performance and implementing cost-saving initiatives, resulting in a 15% reduction in operational expenses while maintaining service quality.
Responsible for multiple teams at 3 hotel locations.
Planned and followed-up of integration of separate systems at multiple locations to achieve efficiency and consistency in operations.
Scheduled and ordered for service staff, responsible for hiring and development of new staff.
Provided feedback and reporting to hotel GM and reviews for staff.
Supervised front desk associates to ensure all hotel policies and procedures, regulations, and standards were followed.
Received, screened, processed, and delivered mail and packages for guests.
Ensured that all arrivals, departures, no shows, extensions, amendments, and guest were related matters.
Experience
2-5 Years
Level
Junior
Education
B.S. in H.M.
Hotel Supervisor Resume
Summary : A manager is successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Dedicated to ensuring guest satisfaction, and building a repeat client base.
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