Inbound Customer Service Resume Samples

The person handling the Inbound Customer Service monitors all the incoming calls from customers and provides appropriate answers. A well-drafted Inbound Customer Service Resume indicates the following duties and tasks – analyzing all customer issues and assisting them in resolving it; coordinating with customers and ensuring appropriate solution is provided; managing all customer inquiries, ensuring optimal utilization of all resources, maintaining accuracy of all customer data and verifying the same; escalating issues to upper management as needed; and documenting customer interaction for future reference.

To ensure success in this field, job applicants need the following skills and abilities – prior work experience in a customer service role, track record of over-crossing quota; strong phone and verbal communication skills; listening skills, telephone etiquette; familiarity with CRM systems and practices; customer focus approach, and the ability to multitask. Formal education beyond a high school diploma or GED is not expected.

Inbound Customer Service Resume example

Inbound Customer Service Resume

Objective : Customer service professional well spoken on the phone and adaptable to shifting priorities. A quick learner and patient teacher, to apply her outgoing personality to new challenges.

Skills : Project Management, Process Improvement.

Description :

    1. Succeeded as a reporting analyst supporting the development of Work Force Management within the call center through data analysis of staffing and volume trends to determine forecast and utilization.
    2. Developed new and maintained current reports to support ongoing business needs.
    3. Delegated by leadership to assist in the development of business relationships with internal customers to establish new reporting methods in support of the growth and profitability.
    4. Developed and implemented of a new quality control program.
    5. Identified areas of improvement through data analysis leading to my contributions in the development of a new quality control scale used to evaluate agent call performance.
    6. Assisted with quality control operations evaluating agent call performance while also conducting a variety of audits for internal departments through feedback and analytics to improve overall quality and customer satisfaction for internal and external customers.
    7. Streamlined claims handling processes for claims filed with carriers resulting in a 19 day time savings.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Associate


Sr. Inbound Customer Service Resume

Summary : Seeking a challenge in Inbound Customer Service position that will draw from experiences and allow to utilize strong organization, communication and interpersonal relation skills in a stable environment.

Skills : Customer Service, Certified Nursing Assistant.

Description :

    1. Assisted customers with the sole purpose of maintaining customer retention.
    2. Completed daily tasks and quotas.
    3. Provided adequate updates to client regarding the communication.
    4. Responsible for daily tasks, communicating with upper management.
    5. Responsible for inbound calls of 150 per day, emails and documentation.
    6. Managed special transactions, creditor offers, transported confidential business paperwork and performed duties in the office.
    7. Highly maintained daily reports, weekly statistics and briefs.
    8. Scheduled shipments/track shipments.
    9. Handled dentures, impression cases.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate


Inbound Customer Service Resume

Objective : To be able to use and transform my past work experiences into a long and rewarding career. To find long term career and not just a paycheck. To be in a Managerial or Supervisory role within the next five years.

Skills : Customer Service, Sales, Computer.

Description :

    1. Resolved customers concerns with billing disputes and account management.
    2. Provided a world class customer service by explaining benefits and features to our card members they may not be aware of to increase customer usage and satisfaction.
    3. Provided account maintenance, Promoted to written correspondence/ office of the President. 
    4. Handled all issues in regards to regulatory compliance as well as issues escalated from senior leadership from inbound or external customers.
    5. Reviewed bank operations and reported on risk regarding debt to income for card members.
    6. Supervised a team of 5-6 members; team grew to 12-13 during summer months.
    7. Helped customers with the purchase of movie tickets, -Processed refunds and answered any questions they may have had.
    8. Created monthly reports detailing the number of calls we received, average answer time, average call length and how they were logged.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelors

Inbound Customer Service Resume

Objective : To obtain a Inbound Customer Service position that will allow to utilize and further knowledge of skills in computer programming, customer service, and leadership abilities to expand company growth and revenue with establishment.

Skills : Technical Support, Customer Service, Data Entry, Excel, Word.

Description :

    1. Receives inbound calls from customers on medical supplements.
    2. Answers participant questions, as well as question participants to obtain full understanding of what information is being requested.
    3. Documents all calls by accurately using computerize Call Tracking System.
    4. Follows-up with participants within a 24-hour period in regard to the initial phone call.
    5. Provides quality customer service on every call.
    6. Maintains Knowledge of products for customers.
    7. Promotes teamwork for call center success.
    8. Organizes and prioritizes duties for clients.
    9. Maintains Communication clearly and effectively with participants.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Management

Inbound Customer Service Resume

Headline : Dedicated Inbound Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Skills : Property Management, Safety Advisor, Customer Service, Microsoft Office.

Description :

    1. Effectively managed a high-volume of inbound and outbound customer calls.
    2. Answered a constant flow of customer calls with up to 2 calls in queue per minute.
    3. Addressed and resolved customer product complaints empathetically and professionally.
    4. Gathered and verified all required customer information for tracking purposes.
    5. Defused volatile customer situations calmly and courteously.
    6. Accurately documented, researched and resolved customer service issues.
    7. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Inbound Customer Service Resume

Summary : Highly personable Customer Service Professional with over three years of experience in a call-center operation, two in dispatching drivers, in addition to six years in the restaurant industry. Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues.

Skills : Management, Organizing.

Description :

    1. Delivered superior customer services by providing first call resolution and member education.
    2. Determined member eligibility, verified status of insurance claims and pre-authorizations, assisted members in placing OTC orders.
    3. Received and respond to 50 to 70 calls from providers, pharmacies and policyholder.
    4. Tracked and followed-up on all inquiries, utilizing on-line systems and procedures.
    5. Earned outstanding ratings on performance, customer satisfaction and quality assurance evaluations.
    6. Earned a reputation for dependability, accuracy, and delivering superior customer service by providing well-timed, professional service.
    7. Confered with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    8. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors

Inbound Customer Service Resume

Objective : A full-time Inbound Customer Service position where skills and abilities could be utilized. To obtain a position within a company that will allow to utilize experience in office management and administration as well as gain further knowledge to develop and achieve my career goals.

Skills : Management, Organizing.

Description :

    1. Confers with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    2. Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    3. Checks to ensure that appropriate changes were made to resolve customers' problems.
    4. Determines charges for services requested, collect deposits or payments, or arrange for billing.
    5. Refers unresolved customer grievances to designated departments for further investigation.
    6. Reviews insurance policy terms to determine whether a particular loss is covered by insurance.
    7. Resolves customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School

Associate Inbound Customer Service Resume

Headline : Skilled customer service representative committed to addressing Customers concerns with speed, accuracy and professionalism. Customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customers dissatisfaction and increase customers loyalty. Customer focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Skills : Risk Management, Audit Compliance, Customer Service.

Description :

    1. Sets up phone accounts so people can speak with their loved ones.
    2. Takes payments on these accounts.
    3. Troubleshoots to resolve the issue.
    4. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    5. Opens customer accounts by recording account information.
    6. Maintains customer records by updating account information.
    7. Resolves product or service problems by clarifying the customer's complaint.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Lead Inbound Customer Service Resume

Summary : To obtain a full-time Inbound Customer Service position in a company that will provide the opportunity to enhance technical and Leadership acumen in a challenging environment while contributing the success of the company.

Skills : Customer Service, Typing.

Description :

    1. Assisted with stranded motorists by providing gas or water, changing tires, performing minor vehicle repairs, or pushing vehicles off the roadway.
    2. Provided traffic control, assist with removing damaged vehicles, and/ or removing accident related debris from the roadways.
    3. Maintained and removed emergency detour routes required because of an incident reported on property damage to and around the tollways system.
    4. Reported and affixed removal stickers to abandoned vehicles.
    5. Provided exceptional positive customer service.
    6. Maintained records by entering information into databases, submitting reports as required, and recording and filing documents.
    7. Completed routine general office duties by maintaining a variety of official logs; contacting other departments to obtain or provide pertinent information, typing, filing, and answering general inquiries.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School

Inbound Customer Service Resume

Summary : To obtain a Inbound Customer Service position within the Management area which will enable to use skills and experiences to grow professionally while still maintaining a focus on Team Leadership, and Process Improvements.

Skills : MS Office, Management, Customer service.

Description :

    1. Received incoming calls in an inbound call center environment.
    2. Frequently activated, suspended, and disconnected cell phone accounts for Virgin Mobile.
    3. Responsible for correcting any problems or answering any basic question with the cell phones we provide service to.
    4. Effectively took control of every agitated caller and quickly resolved the issue through all available resources.
    5. Maintained a high level of confidentiality of client's credit card information on every account.
    6. Developed a strong understanding of service agreement policies while providing optimum service to policy holders.
    7. Effectively managed multiple, high-priority projects and while taking pride in providing exemplary customer service.
    8. Analyzed claim reports and documentation provided by policy holders.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School