Information Technology Technician Resume Samples

Individuals working in this position will provide support to all areas of Information Technology. The major duties that are listed on the Information Technology Technician Resume include – updating systems, troubleshooting problems, providing hands-on support for all IT issues, keeping system up-to-date, monitoring networking equipment, assisting with designing and implementation of new software, monitoring web performance, overseeing troubleshooting for system errors, providing technical support, responding to IT issues like hardware maintenance and software etc; evaluating connectivity issues; installing and monitoring servers, firewalls and new software; installing and updating network system improvements, and assisting with servers and LAN/WAN technologies.

IT Technician requirements and qualifications include – the ability to troubleshoot and resolve all issues pertaining to information technology, a very thorough knowledge of hardware, software, networking systems, and configuration process, familiarity with various operating systems and up-to-date knowledge of new systems and upgrades. A combination of relevant education, training, and experience is needed for this role.

Information Technology Technician Resume example

Information Technology Technician Resume

Summary : Extensive experience managing and maintaining technical operations and identifying and implementing leading-edge technologies and navigating the DIACAP process.

Skills : Word, Excel, Visio, and PowerPoint., Linux and Active directory in Microsoft Servers,.

Description :

    1. Provided policy guidance to IT management, and staff concerning network operational procedures, integration techniques, network security procedures, and lifecycle extension for hardware and software.
    2. Identified and addressed IT workforce planning and management issues, such as retention and training of personnel by scheduling on the job training.
    3. Downloaded, implemented, and distributed through group policy (GPO) and Software Updates Servers (SUS and WSUS) in order to keep full compliance with all security directives.
    4. Developing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks.
    5. Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs through RETINA scans and password guessing software.
    6. Promoting awareness through education and training of management, as well as network end users on current and potential security issues, ensuring sound security principles were reflected in organizations' visions and goals and put into practice by all authorized users.
    7. Provided general support for faculty, staff and student technology.
    8. Developed and managed webpages for student interest groups.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology


Sr. Information Technology Technician Resume

Objective : Highly experienced IT Professional with a record of developing and supporting successful projects and solutions incorporating a wide range of applications and technologies. Consistently recognized and tasked by management to improve organizational effectiveness and efficiency through personal contribution and performance.

Skills : Microsoft Office, Adobe Creative Cloud Suite, Visual Studio, Cisco Networking, MS Server 2012, Exchange Server, Java Programming Language, HTML, MS SQL, C++, C, Amazon Web Services, HP Enterprise Aruba Switches.

Description :

    1. Assisted in the transition of multiple projects throughout the University of Medical Center network including all hospitals and satellite offices.
    2. Worked with department nurse managers, to complete assigned project tasks.
    3. Ensured complete transition of multiple project upgrades during work hours at each location.
    4. Responsible for extensive configuration and troubleshooting of Windows 7, printers, and UMMC specific hardware and software.
    5. Completed the Windows 7 migration project.
    6. Resolve and maintain workstation issues related to upgrades, software, and hardware failure.
    7. Researched, planned, and acquired an IP video system (VBrick) to replace an aging video network in more than thirty-five buildings Created and applied enterprise-wide IT standards and procedures across more than sixty schools.
    8. Replaced old broken computers Installed software and programs Monitored servers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Systems Security


Jr. Information Technology Technician Resume

Objective : Proactive, high energy individual with a proven ability to build trust and develop effective relationships. Proven track record in learning and development. Excellent organizational skills, combined with the ability to adapt to new challenges.

Skills : Valuable Knowledge/Experiences.

Description :

    1. Deploying software images for both Mac OS and Windows Operating systems.
    2. Ensuring computers were properly on the network, as well as the domain.
    3. Using the active directory to reset user passwords(teacher and student).
    4. Providing customer service to teachers that are in need of help.
    5. Overseeing device usage by students and staff.
    6. Provide excellent customer service by addressing technological issues on site.
    7. Manage and administers technology infrastructures including the identification, implementation, configuration, maintenance of computer hardware and software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Science

Information Technology Technician III Resume

Objective : To gain a professional marketing position where can use experience, education and knowledge in an advertising or marketing setting.

Skills : CNE, CCNA.

Description :

    1. Operated Systems Management Servers to assist students, faculty, and staff with network related issues.
    2. Answered over 100 calls per shift from students, faculty, and staff over the phone and in-person; referred high-level priority issues to technicians; assisted level 5 technicians and supervisors in repairing and maintaining hardware and software.
    3. Answered phone calls from students and staff regarding but not limited to password reset, software, applications, PID identification, installing new programs, secure FTP access, and troubleshooting network issues.
    4. Sanitized hard drives as well as wiping and completely clearing old hard drives from computers.
    5. Oversaw front desk activities such as membership registration and member sign-in.
    6. Assisted new members and the community with questions about the gym.
    7. Assisted in developing an advertising strategy for the local market to better reach the community.
    8. Designed print advertisements for local newspapers and billboards.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Information Technology Technician II Resume

Headline : Seeking Customer Service position, Help Desk, Information Desk, Valet, Office Assistant, Office Manager, Administrative Assistant, Bookkeeper, Teller, Shipping Assistant, or Information Technology position that includes assisting clients.

Skills : Microsoft Office, Windows Deployment Service.

Description :

    1. Maintained the internal company helpdesk and provided support to locations in Tennessee and Georgia.
    2. Configured servers, routers, and switches that were to be deployed throughout the organization.
    3. Maintained the entire asset inventory for all IT assets in the organization.
    4. Assisted with the installation of workstations, network infrastructure, and servers across the organization.
    5. Created the organization's first asset database for tracking mobile handheld devices and printers.
    6. Configured and maintained Dell PowerEdge 2800 Series servers, Cisco Pix 560E Firewall terminals, Cisco 2800 Series T1 Routers and Cisco Catalyst 2950 Switches.
    7. Installed and configured more than 100 of the facility's workstations/laptops while providing IT support to all end users and executives to ensure efficient system usage.
    8. Managed and supported all the companies IBM AS400, Kronos, Mail, IBM storage and File &Print servers both locally and remotely at Data Center.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors In Science

Information Technology Technician I Resume

Summary : Network+, A+ certified and actively preparing for Security+ certification Proven information technology skills gained through 20 years military training Accomplished leader and mentor Results based work ethic rewarded by several military commendations.

Skills : General Office Skills, Information Technology, Customer Service.

Description :

    1. Provided technical support for Air Force medical facilities, supporting Windows XP, office 2003, 2007, Dell computers, and HP printers.
    2. Instructed users on how to navigate the Windows XP operating system, how to create various MS office documents, spreadsheets, and PowerPoint Replaced HP printer fusers, hardware, and cartridges.
    3. Serviced over 2000 medical professionals and ancillary staff members Assisted users via remote desktop connection and personal contact.
    4. Troubleshooting, installation, and maintenance of Windows XP and Windows 7.
    5. Troubleshoot and replace hardware components to include hard drives, memory, network cards, and video cards.
    6. Added new workstations to network, and new users via Active Directory.
    7. Added printers to networks via static IP address in Windows XP.
    8. Troubleshoot networks using various command line commands.
    9. Experience with Windows Server 2008 Reset passwords, and establish user accounts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Information Technology

Information Technology Technician/Consultant Resume

Summary : IT professional with a 12-year background in system administration, hardware and software troubleshooting and network management for Department of Defense (DOD) network systems.

Skills : Microsoft Office, MDT Deployment, Public Utility Applications, DOD Applications, Electronic Medical Records Database, Desktop Support, Symantec HBSS.

Description :

    1. Perform fault isolation by validating, isolating, correcting faults, and verifying service restoral with customers.
    2. Provide core services by designing, configuring, installing, and managing data services at the operating system and server application level.
    3. Provide directory services utilizing dynamically assigned IP addresses, domain name servers, storage area networks, and electronic messaging resources.
    4. Standardize user privileges and system settings using automated deployment tools such as group policy objects (GPO) system management server.
    5. Implement security fixes, operating system patches, and antivirus software.
    6. Categorize isolates and resolve system problems.
    7. Served as a system administrator maintaining Windows Server 2008 Active Directory services, Windows 8 Client, Windows 7 Client, Microsoft Exchange, and File Server Management.
    8. Managed multiple medical platforms and data.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
IT

Information Technology Technician/Analyst Resume

Summary : Certified computer repair technician with over thirty years of experience and proficient in computer and network maintenance and support, seeking to obtain a position as a PC Technician or Help Desk Support position leading to a management position.

Skills : Adobe Illustrator, Adobe InDesign, Adobe Photoshop Analytics.

Description :

    1. Maintained continuity of information by performing system backups during the entire conversion project.
    2. Rebuilt and installed credit union's internet from the ground up that improved internal communications, enhanced reliability, enabled broader access by employees, and set up user groups/permissions.
    3. Recognized for managing a $300,000 companywide replacement of 300+ workstations that involved installing all software, hardware, and re-configurement of computers for departments.
    4. Diagnosed and repaired hardware problems and upgraded/built computers, delivered, set-up and networked computers and laptops throughout various branches and departments.
    5. Installed and configured software applications and performed client/server side upgrades.
    6. Completed outstanding work requests received from multiple departments and branches as assigned.
    7. Imaged computers using Clonezilla and Dell KACE prior to delivery and set up.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Technology

Information Technology Technician/Consultant Resume

Headline : To learn and grow with a company so that one day may be an information technology manager. To achieve this objective by enhancing current IT knowledge by learning and growing with a company's IT workforce.

Skills : WhiteBlack Box, Lean Six Sigma Manual testing.

Description :

    1. Installation of IT equipment and software, troubleshooting IT related issues, provides and maintains individual security access, process and print capabilities for the Driver License and Motor Vehicle mainframe system and performs related duties as assigned.
    2. Set up and install new equipment (PCs, printers, monitors, scanners) in Central Office and Driver License Centers.
    3. Install and maintains software on bureau PCs.
    4. Troubleshoot IT problems for Safety Administration, Driver License Centers and Messenger Centers.
    5. Research and explore new equipment and techniques to improve our processes.
    6. Communicate with Bureau of Infrastructure & Operations regarding IT equipment, installations and trouble calls.
    7. Assist in maintaining Safety Administration's inventory.
    8. Prepares procedures on installation processes and recognize system problems which may impact outside the area of review.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates Of Applied Science

Information Technology Technician/Help Desk Resume

Summary : Recent graduate in chemical engineering with excessive knowledge and skills in processing, manufacturing and environmental engineering seeking highly challenging position to utilize strengths to meet the success of a company's needs.

Skills : Microsoft Office, Windows Server.

Description :

    1. Ensures municipal success by actively communicating with vendors and support staff of proprietary software.
    2. Assists in maintaining complete network security by updating operating systems and transferring files on over 30 machines.
    3. Installation and configuration of software for Fire and Police Department and City Hall.
    4. Supports a proficient work environment by proactively identifying and replacing failing hardware.
    5. Encourages an efficient workplace through the maintenance of essential printers and plotters.
    6. Support the Service Desk Supervisor in the day to day operations and interfaces with all departments with reference to both hardware and software issues.
    7. Support all computers licensed and owned by Potawatomi Hotel and Casino.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology

Information Technology Technician/Analyst Resume

Objective : To obtain a Desktop Support Position with an organization where can utilize skills to assist users with their Technical Issues.

Skills : Linux, Active Directory, Mac OS X, Virtualization, Printers.

Description :

    1. Answer user inquiries regarding computer software or hardware operation to resolve problems.
    2. Resolve technical issues over the phone by troubleshooting Support 17 offices located in the Midwest.
    3. Approximately 7,000 users in an enterprise environment.
    4. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    5. Oversee the daily performance of computer systems (XP and Win 7).
    6. Enter commands and observe system functioning to verify correct operations and detect errors.
    7. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    8. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Desktop Support

Information Technology Technician Resume

Objective : To obtain a position in a company which can utilize computer, networking, printer /copier experience and allow to learn, excel and grow within a company and or Nuclear Power Industry.

Skills : File Management, Great People Skills Problem Solving, Fast Learner.

Description :

    1. Worked in a large network environment supporting 400 employees,5 NT Servers, 100 PC's 102 Printers, 12 Routers, and over 200 Dumb Terminals.
    2. Documented, maintained and upgraded hardware and software on all NT Servers, Workstation and desktop computers.
    3. Performed all new installations of equipment/software and all moves of equipment.
    4. Routinely administrated NT Servers, creating and managing all user accounts, and establishing connectivity.
    5. Set up of all email and Internet accounts.
    6. Setup Network Installations Such as hubs, network cards, and terminating Cat 5 cabling.
    7. Configured and maintained PC's / printers, troubleshooting all hardware and software problems.
    8. Handled all help desk calls, as well as mastered the Unisys Clear-path NX-4600 network protocol (Poll Select) required for dumb terminal.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Education