Inside Sales Supervisor Resume Samples

A highly skilled Inside Sales Supervisor is hired to supervise, monitor and support the company’s Inside Sales Team. A well-drafted Inside Sales Supervisor Resume describes the following core duties and tasks – monitoring sales metrics, managing the sales administration process; collaborating with sales department, setting and tracking sales targets; suggesting and implementing improvements in the sales administration process; researching and discovering methods to increase customer engagement; ensuring sales and finance policies are met, and liaising with marketing and product development to ensure brand consistency and enhance sales.

The most sought-after skills for the post include the following – hands-on experience with CRM software and MS Excel; in-depth understanding of the sales administration processes; numerical abilities and strong analytical skills. Most of the successful resumes denote a degree in marketing, sales or business administration.

Inside Sales Supervisor Resume example

Inside Sales Supervisor Resume

Objective : Seasoned sales and technical service representative, with extensive experience in Inside and outside sales Global Account Management Building and maintaing long term relationships.

Skills : Management, Customer Service, Event Planning, Recruiting, Inside Sales, Trade Shows.

Description :

    1. Managed a small group of salespeople through a bankruptcy without losing a single account.
    2. Improved on-time delivery to the third largest account from 50% to 100% in a two month period, keeping the customer from going to another supplier.
    3. Took responsibility for special projects involved in a systems upgrade while learning the CDC Ross system.
    4. Kept the sales department on time with IT department demands.
    5. Horsehead Corporation Monaca, PA Outside Sales/Technical Service/Customer Service Representative Managed a global customer base: 350 accounts, 4 product lines, $20M in sales with responsibility for achieving revenue, profitability and budget projections.
    6. Increased contractual pricing by 15-150%.
    7. Maintained optimum inventory levels by providing production with weekly, monthly and quarterly forecasts based on customer projections and requests.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Management


Sr. Inside Sales Supervisor Resume

Summary : Over 17 years of experience as Customer Service or Inside Sales Manager. 17 years of experience as a Supporting and Coaching Sales Agent. 17 years of experience in incentive budgets. 17 years of experience in Recruitment, Interviewing, Onboarding, and Training. Local Candidate. Excellent communication and interpersonal skills.

Skills : MS Office, SAP, Inside Sales Dialer, IEX, Centre Vu-CMS, Magellan Dialer, Various CRM Platforms.

Description :

    1. Reinforced culture of results and performance across the team.
    2. Managed performance against clear performance standards.
    3. Recruited, selected, trained and onboard strong high quality sales representatives.
    4. Developed effective plans which lead to the delivery of sales commitments to assure achievement of company goals and profitability: o Growing existing customer base.
    5. Worked closely with other sales leadership to improve the business.
    6. Create and deliver pre-shift motivational speeches each morning to prepare.
    7. Construct sales training programs aimed towards helping reps accomplish.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science


Jr. Inside Sales Supervisor Resume

Objective : Revenue producing, solutions oriented Sales and Customer Service Manager with a dual focus on new business development and exceptional customer service. Strengths in leading a team to prospect, identify needs/consultative selling, and close sales to achieve revenue goals; with Contact Center management experience.

Skills : Organizational Development, Innovation, Entrepreneurship, Team Building, Strategic Alliances, Public Relations, Communications, Conflict Resolution.

Description :

    1. Grow revenue and gross margin by effectively managing the efforts of the Inside Sales Representatives team toward company strategic and tactical goals.
    2. Price sheet development and management.
    3. Responsible for implementing new process/procedures as needed for improved efficiencies.
    4. Maintains account responsibilities and performs the role of Inside Sales Representative to select accounts.
    5. Inside Sales Representative Provided estimates and quotes for upcoming projects and stock requirements to a multitude of customers.
    6. Built and maintained superior customer relationships.
    7. Responsible for proposal preparation, order entry, order review, and if necessary returns.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Management

Inside Sales Supervisor III Resume

Objective : To obtain a position in a company that utilizes diverse experiences in Purchasing and Supply Chain Management. Inside Sales Supervisor will monitor sales metrics and manage the entire sales administration process.

Skills : Microsoft Office, Oracle, SAP, Invoicing, Project Management, Accounts Receivable, Salesforce, Account Management.

Description :

    1. Established, maintained and monitored team performance standards, processes and procedures to ensure efficient, accurate and measurable outcomes.
    2. Worked closely with product manager on enhancements and marketing efforts.
    3. Oversaw and monitored the performance of the team members to ensure exceptional customer service was provided to internal and external customers.
    4. Provided product and customer service training to increase revenue opportunities and meet organizational objectives.
    5. Worked closely with doctors, clients and staff on escalated issues.
    6. Provided prompt and objective coaching in accomplishing goals and job performance.
    7. Conducted performance reviews, recommendation for salary increases and actively engaged in recognition and employee development efforts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Certification

Inside Sales Supervisor II Resume

Headline : To acquire an array of experience, skill, ethic, and opportunity through a secure position in a dynamic environment where talents can thrive. Advises and instructs subordinates in all aspects of work.

Skills : Outside Sales, Inside Sales.

Description :

    1. Monitor sales and quality assurance of sales reps.
    2. Coach and train employees on technique, procedures and policies.
    3. Planning, assigning, and directing workflow and assign tasks Knowledge of sales and call center metrics (AHT, conversion rate, ACW, sales/hour, cost per sale/lead etc.) then track and coach to them.
    4. Team with marketing department for sales projects and initiatives.
    5. Developed new hire and continuing education sales programs.
    6. Display team building and interpersonal skills.
    7. Ability to speak effectively before groups of customers or employees of organizations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.S. In Management

Inside Sales Supervisor I Resume

Summary : Over 25+ years in Inside Sales and Customer Service within Industrial Distribution. Friendly, reliable, and detail oriented, able to handle multiple responsibilities while simultaneously providing exceptional customer service. As a driven and result focused professional, Seeking a customer service position in a fast paced environment.

Skills : Microsoft Office, Salesforce.

Description :

    1. Supervised the distribution and allocation of any branch inventory to ensure accuracy and efficiency of inventory.
    2. Tracked expenses and other financial issues through budgetary and other analysis to ensure adherence to branch budgetary parameters.
    3. Trained branch associates on MSC's systems and sales techniques to enhance effectiveness of Inside Sales team efforts.
    4. Addressed any improvement opportunities with branch management.
    5. Supported outside sales associates by providing information and expertise to contribute to the success of outside sales efforts.
    6. Supported Branch Sales Manager by providing reports, information, and expertise to contribute to the overall success of the branch.
    7. Established individual and team goals, interviewed and hired new candidates, conducted performance reviews, tracked and analyzed sales results.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Communication Arts

Assistant Inside Sales Supervisor Resume

Headline : Open-minded individual with a flexible approach to work and accommodates well to change. Able to work well with a group or on own initiative and takes responsibilities and assignments. Regardless of the challenge can work well under pressure, and can accept constructive criticism.

Skills : MS Office, Ms Word, Excellent Communication , Excel, Excellent Customer Service, Power Point, Project.

Description :

    1. Created inside sales manual for my team Worked closely with key sales managers on quotes, new accounts and critical customer issues in SalesForce.com and Order Quest.
    2. Prepared commission statements, financial documents as well meeting requests and travel arrangements for the Sales Managers and the Director of Sales.
    3. Troubleshot issues with web system - Customer Portal.
    4. Entered critical data information into the financial data base, IFS Keystone.
    5. Handled administrative duties for the Director and VP of Sales when their assistant was absent.
    6. Managed the Sales Group internal and external activities, events and functions.
    7. Service Billing Coordinator Generated invoices and resolved billing discrepancies for our customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management

Associate Inside Sales Supervisor Resume

Summary : Dedicated supervisor with more than six years of experience in sales/warehouse/military industries. Excels at time management, inventory, maintaining stock levels, leading teams in a fast paced high demand environment, and uses strong logistical and organizational skills to solve everyday operational problems.

Skills : Microsoft Office, Excel, Word, PowerPoint, Spreadsheet, HC1.

Description :

    1. Supervises, under direction of Branch Sales Manager, the Inside Sales team to ensure customer satisfaction, associate development, and the achievement of sales goals.
    2. Tracks expenses through basic budgetary analysis to ensure adherence to branch budgetary parameters.
    3. Visits, under close guidance from the Branch Sales Manager, customers to assess needs and establish rapport Trains branch associates on MSC's systems and sales techniques to enhance effectiveness of Inside Sales team efforts.
    4. Acts as the point of contact for all communication with the call centers and ensures any branch issues that would affect call center operations are properly resolved.
    5. Conducts, under close guidance of the Branch Sales Manager, regular branch meetings to address any open inside sales issues or opportunities.
    6. Acted as the company spokesman in do if yourself videos which were included in monthly.
    7. Assisted sales manager in weekly training to ensure staff is update to date with industry trends.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Inside Sales Supervisor/Executive Resume

Objective : Business Management professional with proven ability to outperform the competition, increase profitability, facilitate operations and control inventory. I'm a strategic planner skilled at short and long range goal setting. I have a firm understanding of sales techniques and strategies for building a strong client base, and systems that facilitate consistent follow-up and fosters customer satisfaction.

Skills : Call Center Management, Training And Development, Public Speaking, Retail Management.

Description :

    1. Received sales orders by telephone, website or direct mail.
    2. Provided information requested or ascertained who best could provide the information, and routed the request to the proper person.
    3. Analyzed customer Medicare benefit eligibility or Private Insurance benefit eligibility.
    4. Entered/corrected patient records, and adjusted all errors in the database.
    5. Entered order transactions and printed prescriptions to be faxed for product authorization.
    6. Resolved customer questions related to orders.
    7. Maintained liaison with other departments for order completion.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Inside Sales Supervisor Resume

Objective : Telecommunications industry, Pharmaceutical Generic Sales and Distribution, Health Care Industry, Contract Negotiations, Administration, Customer Service/Call Center/Sales, Management, Payroll, Sales and Marketing, Business-to-Business, Advanced user of Microsoft Word, Excel, Power Point, Outlook, Access and expert in database creation and management/Lotus Notes, Salesforce.com, SAP, AS400, Sharepoint, CRM, Certified Notary Public.

Skills : Inside Sales, Inside Sales, Customer Service, Supervisory, Microsoft Office, Jd Edwards, SAP, AS400.

Description :

    1. Opening and closing responsibilities. Worked with outside vendors.
    2. Managed payroll via ADP and calculated commissions for Sales Representatives.
    3. Handled and resolved escalated customer calls.
    4. Created and maintained database to track time off and occurrences of absence.
    5. Tracked performance and created reports via Access and Excel.
    6. Created and presented incentives via Power Point to improve sales representative performance and increase revenue.
    7. Worked alongside chief executive officer with writing and designing advertising, do it yourself,.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science