The role of an IT Help Desk Support is to provide technical and troubleshooting assistance for issues pertaining to System hardware, software, mobile devices or other tools. A typical sample IT Help Desk Support Resume highlights duties such as – providing technical assistance through phone or email, performing remote troubleshooting service through diagnostic techniques, delivering effective solutions, providing accurate information on IT product and service, following up and updating customer information and status; installing computer peripherals and training computer users.
Some of the essential skills considered valuable by employers include –proven work experience, outstanding working knowledge of database, remote control, and office automation products; ability to diagnose and solve technical issues, a good understanding of tech products, mobile devices, and computer systems, and customer-oriented approach. The level of education varies based on employer, but most of the candidates hold a college degree in the relevant subject.
Objective : Dedicated IT Help Desk Support professional with 5 years of experience in troubleshooting, technical support, and customer service. Proven ability to resolve issues efficiently and enhance user satisfaction in fast-paced environments.
Provided technical support for software and hardware issues, ensuring timely resolution for users.
Diagnosed and troubleshot peripheral devices, including printers and scanners, enhancing operational efficiency.
Conducted security compliance checks on PCs, ensuring all devices met the latest security standards.
Managed the deployment of Windows 10 across 300+ desktops, streamlining the upgrade process.
Utilized SCCM for user profile management, ensuring seamless transitions during system updates.
Installed and configured software applications, both manually and via SCCM, to meet user needs.
Developed a comprehensive knowledge base for common issues, improving team response times.
Experience
2-5 Years
Level
Junior
Education
BS
Senior IT Help Desk Support Resume
Summary : Dedicated IT Help Desk Support professional with 10 years of experience in troubleshooting, customer service, and technical support. Proven ability to resolve issues efficiently and enhance user satisfaction in fast-paced environments.
Skills : TCP/IP, Proficient in Software/Hardware Support, Technical Troubleshooting, Customer Service Excellence, Network Configuration
Description :
Provided comprehensive help desk support, addressing user inquiries and troubleshooting hardware/software issues.
Prioritized and managed incoming requests via phone, email, and in-person, ensuring timely resolution.
Configured and installed Windows and Mac OS workstations to meet network requirements.
Utilized knowledge bases and FAQs to assist users with software updates and troubleshooting.
Installed and maintained network cabling and local area network equipment for optimal performance.
Conducted user training on operating systems and applications to enhance user proficiency.
Demonstrated exceptional customer service by actively listening and providing timely follow-ups.
Experience
7-10 Years
Level
Senior
Education
College
IT Help Desk Support Resume
Headline : Dedicated IT Help Desk Support professional with 7 years of experience in troubleshooting, customer service, and technical support. Proven ability to resolve issues efficiently and enhance user satisfaction in fast-paced environments.
Skills : Technical Support, User Account Management, Effective Communication, Troubleshooting Skills, Remote Support
Description :
Provided comprehensive IT support for users, ensuring high-quality customer service and issue resolution.
Utilized Active Directory for user account management, including password resets and account creation.
Supported software deployment and hardware troubleshooting, ensuring smooth operations during system upgrades.
Configured and maintained peripheral devices, creating service tickets for unresolved issues.
Analyzed and implemented technological solutions to improve system performance and user experience.
Assisted users with the installation and configuration of desktop and laptop systems, adhering to company standards.
Collaborated with infrastructure teams to resolve technical issues and enhance system reliability.
Experience
5-7 Years
Level
Executive
Education
Associates
Jr. IT Help Desk Support Resume
Objective : Dedicated IT Help Desk Support professional with 5 years of experience in troubleshooting, resolving technical issues, and providing exceptional customer service. Proficient in hardware, software, and network support.
Resolved customer queries via email, phone, and chat within established turnaround times.
Took ownership of the resolution process for all customer-related issues, ensuring timely follow-up.
Identified issues outside the help desk environment and escalated to appropriate support teams.
Documented all support inquiries using HP Service Manager, Outlook, and PHI Tracking Tool.
Maintained current knowledge of product enhancements and quickly adapted to changes.
Complied with security and support policies to protect sensitive information.
Troubleshot and repaired critical PC and MAC systems, peripherals, and mobile devices.
Experience
2-5 Years
Level
Junior
Education
BA
IT Help Desk Support Technician Resume
Objective : Dedicated IT Help Desk Support professional with 5 years of experience in troubleshooting, user support, and incident management. Proven ability to enhance user satisfaction and streamline IT processes.
Skills : Hardware: PC & Laptop Support, Printer Troubleshooting: Lexmark & HP, Software: MS Office & AD Management, Technical Support, Incident Management
Description :
Created and escalated incidents and service requests using ITIL principles in the ticketing system.
Provided support and troubleshooting for Office 365 migration for users on various devices.
Initiated critical incident processes for IT infrastructure and service outages.
Supported users across the US, Canada, Mexico, and offshore locations.
Handled incoming calls from healthcare providers, ensuring professional service.
Documented each call and provided resolutions within 24 hours, enhancing service quality.
Escalated calls as per guidelines and collaborated with teams for effective communication.
Experience
2-5 Years
Level
Junior
Education
College
IT Help Desk Support II Resume
Headline : Dedicated IT Help Desk Support professional with 7 years of experience in troubleshooting, technical support, and customer service. Proven ability to resolve issues efficiently and enhance user satisfaction across diverse environments.
Led the transition of the service desk in-house, supporting 500 users with effective troubleshooting and problem resolution.
Installed, configured, and repaired desktops and laptops, ensuring minimal downtime during upgrades and maintenance.
Utilized remote support tools to assist users with hardware and software issues, enhancing service delivery.
Documented incidents and created training materials, improving knowledge sharing and operational efficiency.
Collaborated with technical teams to expedite issue resolution, ensuring timely support for end users.
Provided support for mobile devices, including email setup and troubleshooting for iPhones.
Managed inventory of IT equipment, ensuring accurate documentation and timely distribution of resources.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Engineering
IT Help Desk Technician Resume
Objective : Dedicated IT Help Desk Support professional with 5 years of experience in troubleshooting and resolving technical issues. Proven ability to enhance user satisfaction through effective communication and problem-solving skills.
Skills : Hardware: PCs and Laptops, Printers: HP and Canon, Software: MS Office Suite, Operating System: Windows 10 and Server 2016, Technical Support
Description :
Delivered tier one support for hardware and software issues for over 25,000 users across 16 states.
Troubleshot and resolved hardware, OS, and application issues efficiently.
Addressed connectivity issues, printer setups, and new PC installations promptly.
Served as the primary contact for user support calls, ensuring accurate logging and allocation.
Provided first-line technical support, achieving time-of-call resolutions when possible.
Offered ad-hoc support for all computer systems, troubleshooting and resolving issues.
Monitored system performance and capacity planning to meet changing demands effectively.
Experience
2-5 Years
Level
Junior
Education
College
IT Help Desk Support (Intern) Resume
Objective : Dedicated IT Help Desk Support professional with 5 years of experience in troubleshooting, user support, and system maintenance. Proven ability to enhance user satisfaction and streamline IT operations in fast-paced environments.
Skills : Microsoft Office, Technical Support, Troubleshooting Skills, Customer Service, Active Directory
Description :
Managed user account unlocks and password resets, providing effective troubleshooting for end users.
Maintained user accounts via Active Directory, ensuring accurate access and security protocols.
Utilized remote tools to diagnose and resolve issues on laptops and desktops, guiding users through self-diagnosis.
Deployed software applications remotely using SCCM, enhancing user productivity with timely updates.
Ensured user accounts were current by navigating various systems and mainframes.
Handled an average of 33 calls daily, documenting each incident through the ServiceNow ticketing system.
Monitored and resolved internal and external help desk tickets, ensuring timely support delivery.
Experience
2-5 Years
Level
Junior
Education
College
Senior IT Help Desk Support Resume
Summary : Dedicated IT Help Desk Support professional with over 10 years of experience in troubleshooting and resolving technical issues. Committed to delivering exceptional customer service and ensuring seamless IT operations.
Skills : Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, CompTIA Network+
Description :
Provided IT help desk support, addressing software, hardware, and network issues for end-users.
Utilized administrative rights for software installation, recovery, and remote access.
Managed escalated tickets, ensuring timely communication with users and support teams.
Created and managed user accounts in Active Directory and Microsoft Exchange.
Configured and installed hardware and software, diagnosing and resolving related issues.
Troubleshot VoIP technologies, ensuring reliable communication systems.
Delivered technical support to employees, enhancing productivity across the organization.
Experience
10+ Years
Level
Management
Education
College
IT Help Desk Support Resume
Summary : Dedicated IT Help Desk Support professional with 10 years of experience in troubleshooting, user support, and system maintenance. Proven ability to enhance user satisfaction and streamline IT operations in fast-paced environments.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
