IT Systems Administrator Resume Samples

Description :

1. Managing 2,600+ user accounts and 400+ security groups to provide access to the systems.
2. Creating and maintaining the PowerShell scripts that generate reports to identify objects for cleanups, such as stale user accounts, empty groups, and disabled computer accounts.
3. Reviewing and modifying the SOW and RFP for active directory upgrade from functional level 2003 to 2012.
4. Comparing vendor proposals and applied weighting factors to select one to be awarded the contract.
5. Suggesting and enacting the new standards to use the security filtering feature to limit GPO application, and to utilize user preferences for mapping network drives instead of running "net use" scripts.
6. Experience with SCCM, Intune, and Landesk systems management software.
7. Proficient with Mcafee epolicy orchestrator, managing Mcafee agent, virusscan enterprise, and drive encryption for 1,600+ clients, including remote clients that connect via directaccess.
8. Saving the agency over $6,000 by performing client migrations and two EPO upgrades, as opposed to hiring an outside consultant to complete the work.
9. Experience with Malwarebytes management console, anti-malware, and anti-exploit software.
10. Managing the Microsoft updates via WSUS console, ensuring all domain computers are patched.
11. Creating, maintaining and verifying backup jobs using Symantec backup exec software. Working with the versions 2010 R3, 2014, and 2015.
12. Saved the agency over $1,800 by reviewing license entitlements before renewal and making recommendations to remove software options that are no longer used or needed.

Experience

10+ Years

Level

Consultant

Education

College

Description :

1. Conferring with the network users about how to solve existing system problems.
2. Analyzing the equipment performance records to determine the need for repair or replacement.
3. Configuring, monitoring, and maintaining the email applications or virus protection software.
4. Coordinating with the vendors and with company personnel to facilitate purchases.
5. Designing, configuring and testing computer hardware, networking software, and operating system software.
6. Diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems.
7. Implementing and providing the technical support for voice services and equipment, such as private branch exchange, voice.
8. Loading the computer tapes and disks, and installing software and printer paper or forms.
9. Maintaining and administering the computer networks and related computing environments including computer hardware.
10. Maintaining the logs related to network functions, as well as maintenance and repair records.
11. Monitoring the network performance to determine whether adjustments need to be made, and to determine where the changes will need to be made in the future.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Developing and providing the objective strategic recommendations and reports that are presented to Information Systems Manager and other Senior Leadership. Recommendations have resulted in reduced service wait time, reduced travel costs and reduced is department operating expenses.
2. Utilizing MS Excel to analyze data which included billable hours versus non-billable hours. Using the lean six sigma principles to analyze data, identify patterns, and make recommendations to the CFO and other senior leadership.
3. Driving and supporting the strategic planning process. Providing cross-functional teams and leadership with guidance, supported by analysis, on key strategic decisions.
4. Articulating the project goals and scope, translating the business needs into technical terms, preparing detailed work breakdown structures (WBS) and use teamwork skills for achieving project milestones.
5. Creating, maintaining, and presenting project-related and process-related documents for internal and regulatory audits.
6. Supporting an internal governance framework to ensure processes are up to date and followed correctly.
7. Designing and developing the testing and user case scenarios for user mobility and data availability, then evaluated the productive value added to the organization. This resulted in the successful integration of X86 architecture tablets, Microsoft Surface Pros, into the work environment.

Experience

7-10 Years

Level

Senior

Education

MBA

Description :

1. Overseeing 50 remote sites, which comprises more than 2,000 devises. Managing and maintaining the print server environments and building/patching servers for the entire Americas region.
2. Installing and configuring software and hardware. Building and maintaining a variety of print queues for windows, Iplot (plotting), and Citrix as requested by users. Assigning the network IPs using IPAM to ensure.
3. Conducting the training of employees remotely and locally across multiple departments on network operations including log-in procedures, network management software, and LYNC for voice and webcam conferencing. Serving as chief researcher, recommending and implementing network enhancements in efforts to improve system reliability and performance.
4. Processing over 50 user trouble tickets per week at the start, troubleshooting and resolving the break-fix issues with printing, printers and associated printing applications.
5. Focused on maintaining the computing environments for process applications and systems. Managed print servers for the Americas region to build, patch, and maintain servers.
6. Providing the technical leadership and support for the operation, maintenance for process control systems.
7. Collaborating with the management, technical/manufacturing resources, operators, and mechanics to ensure that both site and user needs were met.
8. Providing the software support for various technology ranges in the Distributed control systems (DCS), including servers, switches, cybersecurity elements, and database applications.

Experience

10+ Years

Level

Consultant

Education

BS

Description :

1. Overseeing the entire IT infrastructure and supporting the company's Georgia location this includes network and telecommunications infrastructure, servers, UPS system, as well as peripheral devices.
2. Managing the location's wireless internet access, local area connection, and firewall.
3. Performing the routine firewall log checks to ensure that rules are operating as configured.
4. Creating and assigning new user accounts using Active Directory, Shoretel, O365, and JD Edwards. Administering and setup new Verizon devices.
5. Troubleshooting the TCP/IP issues with end users PC as well as setup DHCP services on Barracuda firewall.
6. Providing the routine server maintenance and set up video conferencing using Microsoft Skype for business and video conferencing equipment.
7. Implementing the training material and documentation to end users in regards to how to use new applications.
8. Successfully configured 4 Barracuda firewalls for site-to-site VPN connections to remote locations to allow access to company local network. Enabled DHCP service on each of the firewalls so that it automatically assigns IPs for all network equipment connected to the HP switch.
9. Transitioning the entire location to New Ceridian time system and provided live training to end users on how to use the new system.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Installing new / rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc., n accordance with the standards and project/operational requirements.
2. Performing the daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing the system and application logs, plus maintaining and recording the completion of regularly scheduled and unscheduled maintenance down times.
3. Keeping an accurate inventory of all printers, consumables, hardware, and software.
4. Performing daily backup operations, ensuring all required file systems and system data were successfully backed up to the appropriate media, recovery tapes or disks.
5. Creating and ensuring media was recycled and sent off site as necessary.
6. Performing regular security monitoring to identify any possible security intrusions.
7. Managing the user accounts, creating, changing, and deleting the user accounts and verifying, repairing and recovering the servers and workstations from hardware and software.
8. Coordinating and communicating with impacted constituencies and provided technical support.

Experience

10+ Years

Level

Consultant

Education

Certification

Description :

1. Assisting in the support of all production hardware, 90+ software programs as well as application systems.
2. Providing 24/7 support - primary go-to person for all hardware and software related issues reported by Attorneys and Staff.
3. Maintaining window servers, Citrix servers, VMware servers, file servers, print servers, VPN gateways and phone systems, PDAs, desktops, laptops, MFDs, HP and Xerox multifunctional device printers.
4. Planning the required maintenance of all servers, desktops, laptops, hardware, software and networks to provide a stable and reliable environment.
5. Making the recommendations for network, hardware and software upgrades, budgeting and purchasing.
6. Analyzing, supporting and isolating the issues quickly and efficiently while making recommendations for inner network and firm infrastructure.
7. Imaging laptop and desktops, setup users, relocating and deploying the computers to employees.
8. Monitoring the networks to ensure security and availability to specific users.
9. Traveling to Attorney's personal home offices to troubleshoot issues, install and update software, setup printers, laptops, pc desktops and MACs.
10. Working closely with firm's Tech Committee and firm's Shareholders to recommend changes for the growth of firm systems, infrastructure and software.
11. Setting up the conference and courtrooms with audio/video, presentation software, network and computer technologies.

Experience

10+ Years

Level

Consultant

Education

Associates

Description :

1. Installed, configured, and supported commercial data corporation's local area network (LAN), wide area network (WAN), and internet systems.
2. Monitored network to ensure network availability to all system users and performed necessary maintenance to support network availability.
3. Monitored and tested website performance to ensure websites operated correctly and without interruption.
4. Assisted in network modeling, planning, and coordination between network and data communications hardware and software.
5. Supervised computer user support specialists and computer network support specialists.
6. Experience as a courier delivering doctors statements to clients for Commercial Data Corporation (CDC) for 2 years.
7. Assisted in network planning, installation and coordination of network and data communications hardware and software for the cdc office.
8. Installed and maintained system software, various versions of Windows for desktops and servers. Installed multiple operating systems--Redhat enterprise servers up to version 5. Experience with using Sperry minicomputer running Unix.
9. Installed and maintained all computers and related equipment for cdc office and administered security measures.
10. Installed and maintained high-speed Dot Matrix, Ink Jet, and laser printers.
11. Printed payroll checks, W2s, 1099 forms and custom client reports as requested.
12. Ordered all equipment, forms, supplies, and software needed to maintain the CDC office.

Experience

10+ Years

Level

Consultant

Education

High School

Description :

1. Identified several areas for process improvement, inside sales, customer service, dispatch, etc. Created corresponding process map and enterprise global processes map, value chain, core and support processes.
2. Trained managers, department directors and supervisors on how to create a flowchart to map a process.
3. Optimized the priority advantage process to track new customers and their renewal process.
4. Trained priority advantage coordinator on how to use this system (number of new priority advantage customers went from 4,800 to 10,000+).
5. Optimized the field desk technician process. Wrote project document to implement the field desk project.
6. Planed, selected and procured computer equipment: laptops, air cards, credit card swipes, HP laserjet printers, power inverters for 93 field technicians since 2009 (saved $300,000).
7. Adjusted the field desk/S2000 settings to process credit card payments thru authorize Net/hartland.
8. Otimized the process to track customer location and show sales/install/service revenue by colored zip code areas.
9. Optimized the use of conference rooms with ms-exchange for managers/supervisors meetings.
10. Installed 150+ desktop and laptop computers. (in 2007: 30 desktop computers, 2 MS-windows 2003 servers: 175 computers, 4 MS-windows 2008R2 virtual servers, 1 ms-exchange windows 2012 server, 2 smtp servers); installed windows (XP, 7, 8. 1, 10), Symantec antivirus, and Kaseya software on these computers.
11. Assisted Mr. Jenkins to select and acquire Avaya IP telephone system, coordinated with Telware tech personnel the installation of this system in the main building and the redundant system in the service building, configured telephone set extension numbers. Wrote project document to track project progress.

Experience

10+ Years

Level

Consultant

Education

Business Administration

Description :

1. Recommended, configured, and administered EDI, XML, Material Management, Autoorder, Supplier Xchange /Direct Connect, Epacube / Epacube PFS, Catalog punchout sites and other B2B technologies.
2. Created automation VBS scripts and batch files to improve everyday tasks.
3. Monitored servers and network infrastructure via Solarwinds and SCOM.
4. Ensured Epicor ERP system running Linux (RHEL 6) was available and performance was optimal.
5. Used Java restful to create APIs to show product availability on ecommerce website.
6. Served as a technical liaison with customers and vendors for all business to business technologies.
7. Identified effective business technology opportunities, and define benefits and costs.
8. Maintained required availability, reliability and performance levels for the advanced partner technology.
9. Worked independently and with other members of the support information technology group and external providers to develop, and deploy apt solutions.
10. Responsible for stable and performant operations of enterprise's Windows and Linux systems, providing primary response for systems issues.
11. Responsible for ensuring reliability, performance and availability of critical systems.
12. Responsible for ensuring stable implementation and operation of IT business continuity plans for enterprise systems.

Experience

10+ Years

Level

Management

Education

BS