An IT Technical Analyst is responsible for analyzing business requirements and recommending appropriate applications and technology. A well-drafted IT Technical Analyst Resume mentions the following core duties and responsibilities – administering all IT systems and recommending efficient modifications to systems, training all new employees on IT procedures, and processes, assisting in complying with all standard and technical metrics, providing expert knowledge of solving all IT issues, coordinating with all business and IT partners and analyzing all business requirements of clients, and providing resolutions for all business and IT associate issues.
The nature of the job demands the following skills and abilities – experience in project management, knowledge of database, system security, and troubleshooting; a good understanding of business practices, excellent communication skills, and an analytical mindset. A degree in the field of computer science or engineering is commonly seen on eligible resumes.
Objective : IT Technical Analyst with 3 years of experience in Maintaining records on issues, creates checklists, documents solutions, and publishes appropriate information to the helpdesk knowledge base to assist tier one support staff with problem resolution or escalation. Occasionally joining department field teams to assist with project tasks.
Skills : IT Desktop Support Troubleshooting Active Directory SCCM Cellular Phone Support.
Description :
Managed the design, development and implementation of systemic improvements to processes and data standards to improve the quality of division and distributor reported sales data, customer and product master data, and other master data used throughout the company.
Analyzed and tracked Data Quality improvement progress and work with BI Team, division and distributors to improve data quality.
Maintained up-to-date data for product/part references, coordinating with appropriate division personnel.
Assisted department management as required on projects involving application of automation technologies to department processes.
Administered MS SQL Servers and IIS servers.
Troubleshoot, disaster recovery, create scheduled maintenance jobs, backup and restore.
Created views, stored procedures, triggers and UDFs as part of database development.
Experience
2-5 Years
Level
Junior
Education
Master Of Science
IT Technical Analyst Resume
Summary : Over 13 years of bilingual (English / French) experience as an IT Lead, and working with stakeholders and end users / Vendors, leading, innovating, designing, implementing, operating, maintaining, supporting and streamlining IT organizations to enable business growth. Proven track record of: solving technical difficult problems, building / managing technical teams, activating, installing, and testing processes; automation integration across various systems and tools; workflow presentation to users and overall end to end processes.
Skills : Teaching, Healthcare, Using Information Technology, Clinical Informatics.
Description :
Provided technical managerial leadership and IT / Telecommunications technical support for call center's IT department to provide enterprise solutions and support to Staples' offices in the United States, Canada, Europe, Australia, and Asia.
Managed projects, and function as a project principal within the department.
Assisted in the preparation of department budgets and business plans involving purchasing new services, hardware, software, and other IT supplies.
Monitored day-to-day use of IT systems / Telephony, identify and resolve software and hardware issues on the infrastructure and data delivery networks (LAN and WAN).
Identified user training needs, develop and deliver technical training.
Trained and oriented end users on use of IT hardware / equipment and software / applications.
Provided 2nd and 3rd level enterprise support for local and remote users over the phone, in person, online, or by e-mail.
Experience
10+ Years
Level
Senior
Education
GED
IT Technical Analyst Resume
Summary : To obtain an IT Technical Analyst position at a highly regarded institution that will allow me the opportunity to utilize my knowledge and skills, with the long term goal of more advanced opportunities in the IT or related field.
Skills : Microsoft Office Suite, Management, IT Management, Procurement, Osha, Computer, Research.
Description :
Performed on-site analysis, diagnosis, and resolution of unusually complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Provided expert advice, mentoring and guidance to Technical Analyst I Instruct end users with commonly used specialized applications within the organization, and other applications such as Outlook, Lync, Word, Excel, etc.
Installed, configured, tested, maintained, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Assessed the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard drives, RAM, DVD/CD-ROMs.
Collaborated with Network and Systems Administrator to ensure efficient operation of the desktop computing environment.
Received and responded to incoming calls, e-mails, and/or work orders regarding desktop problems.
Assisted in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Experience
10+ Years
Level
Senior
Education
GED
IT Technical Analyst Resume
Headline : To obtain a challenging IT Technical Analyst position that will utilize my skills, abilities and education in the Information Technology field with an opportunity for advancement.
Skills : Windows Server, VMWare ESXI, Office 365, Active Directory, NAS, Disaster Recovery, Management, Inventory Management, Vendor Management, PC Support, Microsoft Systems Center.
Description :
Maintained and troubleshoot computer network software, hardware, and related equipment Troubleshooting existing network issues including wiring and cable infrastructure.
Project leader for deployment and vendor management of hardware and software.
Installed, configured, and supported a wide variety of software titles and packages Identified and evaluated risks during review and analysis of the system in areas that include networks, operating systems, databases, logical security, disaster recovery, business continuation planning, and legacy systems.
Reviewed systems for effective controls, efficiency, and compliance with policies and regulations along with making recommendations when necessary.
Reached consisted of: Implemented Warehouse barcoding solution which resulted in 80% reduction in incorrect shipments and inventory reduction over $150k Performed complete Implementation of VM virtual network infrastructure along with the design of data network and security systems.
Designed and implemented Core IBM blade server center equipment.
Leaned Designer, developer, and deployment of data centers from the ground up consisting of CAT6 cabling, Cisco Networking (EVPN Router, Switches, WWLC, etc.), fire suppression, alarm monitoring, dual cooling, and stand-along power service with backup power.
Experience
5-7 Years
Level
Executive
Education
BA
IT Technical Analyst Resume
Objective : Serving as the district expert for the technology area(s) assigned and provides second-level support to resolve issues that may arise. Responding to, diagnoses, and resolves tier two technology support issues, and also Investigating, troubleshoot, and identifying the root cause of the issue, manages maintenance and replacement or expansion of assigned technology.
Used ITSM FrontRange incident system to log all technical and none technical support.
Did user provisioning to add new users to the company network and make changes to the current user.
Used Microsoft Exchange server to create new accounts and remove access for terminations.
Performed disabling user account access for terminations in AD, Microsoft Exchange, Oracle, and Used BlackBerry server to create and remove account access.
Setup new account for WebEx Request.
Assisted customers with multiple software support from installing, removing, advising how to navigate, and resolve technical issues.
Did a replacement of hard drive, nic card, RAM, and other replaceable hardware when needed due to failure.
Experience
2-5 Years
Level
Executive
Education
MS
IT Technical Analyst Resume
Headline : Solution-oriented with a consistent record of customer satisfaction. Outstanding communication and presentation skills with a unique combination of interpersonal and analytical abilities. Seeking a challenging position in which I can use those skills to help a company grow.
Skills : Windows Server, VMWare ESXI, Office 365, Active Directory, NAS, Disaster Recovery, Management, Inventory Management, Vendor Management, PC Support.
Description :
Designed and created the hardware, software, and processes knowledge database; routinely maintained and updated it as needed.
Worked in a team environment with associates and management to brainstorm new IT processes, improve current processes, and retire old or ineffective processes.
Handled technical and procedural issues and queries from a multitude of sources; analyzed, troubleshot, and resolved with a 90%+ initial incidence resolution rate; and effectively delegated unresolved issues to 2nd tier departments.
Maintained close relationships with partner company support groups to expedite and facilitate the resolution of complex, multi-company technical problems.
Trained new employees and users in implemented technology.
Acted as Problem Manager in cases of system failures, coordinating with 2nd tier resolution; and managed client and company system-wide notifications and problem interfaces of downtime and uptime.
Summary : To obtain an IT Technical Analyst position with a secure, well-established organization that will enable me to grow, continue my education, and develop skills including information security, computer networking, and information systems.
Skills : Excel, Project Management.
Description :
Collected data around every transaction and turned it into tools that helped users.
Created and implemented a database for daily use in collecting and reporting all data for the Credit Risk Management throughout the company footprint.
Oversaw the daily performance of computer systems for 80 employees.
Ensured proper installation of cables, operating systems, and software.
Trained users in the proper use of hardware or software.
Referred major hardware and software problems and defective products to vendors or technicians for service.
Worked with stakeholders to drive product and service definition and design.
Experience
10+ Years
Level
Senior
Education
MS
IT Technical Analyst Resume
Objective : IT Technical Analyst graduate with a background in database systems, programming, hardware and software support, networking, and customer service, looking for a challenging career in the Information Technology field.
Skills : Supervising Skills, Planning Skills.
Description :
Experienced in Service Management Reporting and Operation Analysis for Dell external customers.
Identified, troubleshoot, and analyze hardware and software-related issues on Dell computers.
Retained ownership of cases and provide follow-ups with clients to ensure the issue is resolved.
Evaluated best business processes and organizational problems as well as leveraging analytics to determine best methods to seize new client opportunities.
Handled multiple escalation issues, assign incidents in line with documented guidelines and procedures.
Logged and tracked solutions and make them available for future use.
Maintained comprehensive knowledge of service offerings along with the future industry of products and technologies.
Experience
2-5 Years
Level
Executive
Education
Associate In Science
IT Technical Analyst Resume
Headline : To obtain an IT Technical Analyst professional career within the Information Technology Services field where I am able to demonstrate my strong organizational skills, work experience, educational background, and ability to work well with people.
Skills : Administrative Skills, Troubleshooting.
Description :
Worked from a queue to run service calls, incident calls, moves, and front-line application support.
Managed small and large IT projects.
Assisted with application go-lives and migration go-lives.
Setup all A/V meetings in the hospital including video conferences.
Assisted Communication department with Cisco Call Manager, phone installs, wireless troubleshooting, network troubleshooting.
Activated data and fax ports.
Migrated users from Windows XP to Windows 7 Activate and assist users with Apple iPhones and Android mobile and tablet devices.
Experience
5-7 Years
Level
Junior
Education
MS
IT Technical Analyst Resume
Objective : Dedicated IT Technical Analyst Professional with extensive experience in the information technology field and a record of success in the maintenance and support of large IBM mainframe systems. Worked for a $12 billion dollar per year diversified global manufacturer Fortune 500 Company. Business Analysis Process Improvement Trouble Shooting Project Management.
Skills : COBOL, Db2, IMS, JCL, VSAM, Mainframe.
Description :
Supported Benefits, Human Resource Information System (HRIS) & Payroll for 25,000+ US employees from 200+ locations.
Responsible for PeopleSoft Human Capital Management (HCM) applications for 50,000+ employees from 50+ countries.
Implemented PeopleSoft Human Capital Management (HCM) in 50+ countries over an 8-year period to create one centralized worldwide Human Resource system.
Enhanced, implemented, and supported the company's self-insured group insurance application, collecting data from multiple health plans vendors to create journal voucher records in the general ledger for each location in the company.
Enhanced, implemented, and supported the company's stock incentive application for salaried and executive employees.
Created, implemented, and supported the Rest of World (ROW) application to load international employees' data into the HRIS legacy system, providing accurate information for the stock incentive application.
Enhanced, implemented, and supported the W2 payroll process for compliance with the IRS & United States mandated guidelines.
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