Manager Of Customer Service Resume Samples

A Manager of Customer Service provides an immense level of customer services and promotes this idea throughout the facility as well. The job description entails increasing customer satisfaction without compromising on the profitability and efficiency level. A well-drafted Manager Of Customer Service Resume indicates the following duties and responsibilities – improving customer service experience, taking ownership of customers issues; setting a clear mission and deploying strategies that concentrate on the mission; developing service procedures and policies; analyzing statistics and compiling accurate records, and adhering to approved budgets.

Whilst no degree is particularly required for this role, hiring employers typically look for the following traits on the resume – a thorough knowledge of the products and services provided by the company; working knowledge of customer service software and databases; and awareness of the latest’s technology trends and applications.

 

Manager Of Customer Service Resume example

Manager Of Customer Service Resume

Summary : Results producing Multidepartment Manager of customer service, inventory, and inventory planning forecasting and Corporate repair center. Strong ability to communicate with external suppliers and customers. Provide part support for warranty claims, supplier quality, and aftermarket sales to all customers, mentor customer service representatives and provide logistical support to customers, regional offices, and field service technicians.

Skills : Negotiate Vendor Returns And Credits And Establish.

Description :

    1. Forecasted As the manager of Customer service inventory, planning, forecast and repair center, collected, compiled and integrated inventories into a single comprehensive list, including multi source data and key information.
    2. Created reports to be housed on personally launched SharePoint customer service site.
    3. Linked all reports including off site data that was updated to be assessable to the authorized Sharepoint users.
    4. Managed a list of all Secure and approved hardware and software vendor lists and linked them to Sharepoint site.
    5. Included combined consolidated parts list, Customers, internal customers, and key contacts placed onto Sharepoint site.
    6. Managed and set the limited access to the Sharepoint site based on identified requirements of each person in the company.
    7. Created access Sharepoint grouping lists linked to MS Outlook.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
APICS Planning Scheduling


Sr. Manager Of Customer Service Resume

Summary : Management or sales team member position with a growing customer service/sales center environment where strong sales conversion techniques, operations management, process streamlining, organizational skills, customer service, working cross-functionally with others, prioritizing responsibilities, and the ability to develop as a member of a team will contribute to the productivity and profitability of the organization.

Skills : Profecent In Microsoft Word, Excel, Power Point, Inventory, CashHandling, Opening And Closing Store.

Description :

    1. Involved with all aspects of business operation.
    2. Continuously involved in developing methods to streamline production, distribution and general overall business flow thus enhancing profitability.
    3. Created new information management systems designed to improve customer service relative to customers' needs and find methods to add value to current services provided.
    4. Worked closely with other sales personnel to target methods to improve sales and customer service.
    5. Prospected new potential business opportunities and then called on these prospective clients.
    6. Developed a niche market for custom turnkey gas delivery systems.
    7. Performed all inside sales and purchasing functions.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
College Preparatory


Jr. Manager Of Customer Service Resume

Objective : Worked here for almost 5 years so started out at the bottom and worked way up to the top. Exceeded each operational venture within specified objective Responsible for mentoring daily, weekly, and monthly to meet operational, support.

Skills : Microsoft Excel, SAP ERP, Lean Manufacturing, Program Management.

Description :

    1. Manage and promoted the retiring, decommissioning, reworking, and sale of Legacy Systems and parts from inventory.
    2. Managed the departments customer quality improvement programs to ensure member and provider satisfaction.
    3. Effectively analyze data to forecast and staff to meet and exceed department objectives.
    4. Increased productivity through the development and use of dashboard reporting.
    5. Coached customer service representatives on effective sales techniques and marketing promotions, marketing policy, products, finance policy, and industry-proven customer service strategies.
    6. Managed numerous ad-hoc projects from marketing department including outbound sales and providing in-depth campaign reports.
    7. Collaborated on early transition to pfizers database system including staff training, documentation processing, and implementing new procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
College Preparatory

Manager Of Customer Service III Resume

Objective : Customer service professional seeking a management role. Skilled in training staff and establishing rapport with tax payers. Self- motivated with exceptional communication capabilities. Skilled Customer Service Manager offers 19 years of progressive experience in municipal government.

Skills : Management, Marketing, Sales, Sales Management, Salesforce, Software Development.

Description :

    1. Got all equipment and supplies ready for the 3 teams to clean each day.
    2. Answered phones/ Customer service.
    3. Helped with office duties ie.
    4. Computer data entry, filing, , keeping office cleaned, hiring and firing of employees.
    5. Contributed to product development teams providing data to product managers and national sales managers regarding products, pricing, and inventory status.
    6. Served as manager of customer service supervising and supporting 100+ customer service representatives through in-depth training, coaching, and general management.
    7. Scheduled proper staffing utilizing historical data and phone statistics analysis in order to provide exceptional customer service.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Self Improvement

Manager Of Customer Service II Resume

Objective : A highly dependable and dynamic professional with diverse experience. Special expertise in telecommunications, customer communication and project management. Team building across different disciplines to bring resources together to meet revenue and project objectives for both the customer and the company.

Skills : Supervision, Management Experience, Bilingual Spanish, Various Software/ Programs, Microsoft Office.

Description :

    1. Managed 30 customer service employees.
    2. Created strategic plans to enhance customer satisfaction.
    3. Provided employees with tools to maintain and increase service levels to both internal and external customers.
    4. Worked with other departments to promote sales contests, clarify information on policies, and distribute reports.
    5. Assisted customers with placing orders, investigating and addressing concerns in a timely manner and answering questions.
    6. Generated programs within our computer system to create overall ease and provide crucial information to better equip employees.
    7. Compiled, analyzed, and reported daily/weekly/monthly sales and service statistics Provided ongoing support of our external sales force and offsite shipping facilities.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts

Manager Of Customer Service I Resume

Summary : Dedicated, dependable team player seeking an administrative position within hospital / doctor's office to utilize 15+ years of healthcare experience. Had extensive supervisory roles and hands-on experience in the medical profession. Looking to utilize knowledge, drive, organization and communication skills to enhance all areas of responsibility.

Skills : Microsoft Office, WMS, Customer Service, Data Entry, Data Analysis, Payroll, Accounts Payable, Accounts Receivable.

Description :

    1. Promoted into this position from Customer Care and then the Client Relationship Specialist before committing to Manager.
    2. Handled inbound calls ensuring that whoever called in was assisted promptly and accurately.
    3. Responsible for any and all reporting.
    4. Performed educational experiences for children.
    5. Created lesson plans, and ensured children were documented for and actively engaged in tasks.
    6. Assisted with meal planning and answering phones when needed.
    7. Ensured everyone was up to date on the status of children's behavior.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Assistant Manager Of Customer Service Resume

Summary : To become part of an organization that strives to produce a product that the Customer Service Team can be proud to represent; To become part of an organization that understands how adherence to policy and procedure is a key ingredient to the success of any customer service team; To become part of an organization that truly values and respects its customers, as well as its employees; and to become part of an organization that makes every effort to provide a positive work environment for everyone.

Skills : Microsoft Office: Word, PowerPoint, Outlook; QuickBooks;, Graphic Design, Networking, Computer.

Description :

    1. Managed 32 cashiers, including 6 supervisors who also work at our service desk, plus a few more employees who return during school breaks.
    2. Managed and maintained the service desk and register area.
    3. Managed the accounts that several customers have set up with the store.
    4. Handled all of the currency that goes through our store.
    5. Managed payroll duties for our location.
    6. Managed a team of customer service representatives Maintained customer database; managed customer accounts Prepared customer activity reports, Ad Hoc .
    7. Reviewed call and production historical data to forecast budgets created schedules and developed hiring plans for future growth.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Criminal Justice

Associate Manager Of Customer Service Resume

Objective : To become associated with a company where can utilize skills and gain further experience while enhancing the company's productivity and reputation.

Skills : Inventory management, accounting, leadership , home decor and furnishing design advance learner people .

Description :

    1. Coordinated, implemented and delivered customer service training.
    2. Provided leadership through; feedback, coaching, and development of team.
    3. Evaluated of team's performance through quality monitoring, accuracy of work and standardization of policies and procedures.
    4. Ensured daily workload and commitments are completed timely and accurately.
    5. Oversaw and managed customer success projects under tight deadlines.
    6. Developed strong relationships with internal payroll and business partners.
    7. Compiled material and displays for trade shows throughout the country.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associate Of Arts

Manager Of Customer Service/Manager Resume

Summary : Proven leader for over 25 years with outstanding organizational, motivational, and multi-tasking skills, specializing in call center metrics, team building, people management as well as training and employee development. Results oriented with a consistent track record of exceeding corporate expectations by driving productivity, quality and customer service, while reducing costs.

Skills : Multi-Line Phone System, Computer, Cash Handling, Cash Register.

Description :

    1. Supervised outsourced call centers in Canada and a Primus-owned center in Iowa for Lingo VoIP.
    2. Reviewed ACD metrics from Customer Care, closure rates from Sales and churn from the Saves team daily.
    3. Spearheaded initiatives for the Vice President to reduce call volume, handle time, and cancellations and increase first call resolution and sales.
    4. Monitored agents' calls, reviewed their documentation, and recommended retraining as needed.
    5. Managed a team of on-site customer service representatives specializing in executive escalations and email correspondence.
    6. Reported on their metrics daily to ensure productivity.
    7. Created and delivered training materials for customer care trainers and agents.
    8. Trained users on software including PeopleSoft, Intelligent Database, Remedy, and proprietary tools.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Economics

Manager Of Customer Service Resume

Summary : Successfully hired and developed Customer Service teams within an organization. Proven track record with launching successful pilots and projects within multiple teams. Generated significant revenue growth by partnering with Executive team to design, plan, and execute campaigns. Provided key marketing strategies for national sales managers to achieve successful market penetration.

Skills : MS Office, Computer, Sales, Internet, Installation, Bilingual, Customer Service.

Description :

    1. Responsible for building a team of technicians and developers to support the organization and its 20 client organizations.
    2. Built and managed a team (1 engineer and 2 software developers) to accomplish the support role and ongoing software development of the MS Dynamics CRM product for the organization and its clients.
    3. Developed weekly status meetings with the Executive Leadership and the clients informing them of Key performance indicators.
    4. Performed and developed training for Clients on the custom MS Dynamics CRM products.
    5. Managed User Authorized testing including design of testing plans.
    6. Implemented Process and Helpdesk tracking system.
    7. Performed implementation and troubleshooting of MS Dynamics CRM 4 and 2011 servers in Development, UAT, and Production.
    8. Managed and performed Backups and restores of managed servers in the Data Center.
    9. Managed companies Data Center, Servers and Firewall located at Equinix in Reston.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Education