As a Medical Office Receptionist, the candidate is responsible for corresponding with hospital staff and patients so that the front desk area will be calm, quiet, and welcoming for the visitors or patients. The Other core tasks included in the Medical Office Receptionist Resume are the following – greeting patients, representatives and vendors; answering phone calls, responding to emails, utilizing medical office software to manage appointments and follow-ups, registering new patient, updating records, distributing forms and paperwork, processing bills and invoices, managing inventories, maintaining confidentiality of patients and ensuring cleanliness of front desk area.
To become successful in this line, certain skills and qualifications are expected from the applicants such as – compassionate and friendly disposition, strong time management and organizational skills, ability to work independently, ability to maintain the confidentiality of patient records, knowledge of medical management software and telephone etiquette. While a high school diploma may be sufficient to get into this role, most of the applicants, however, display additionally a related certificate program along with proven work experience.
Objective : 10+years of excellent customer service, 5+years experience in retail with Assistant manager training. 1+years experience in Medical Assisting. Very reliable and dedicated. Great leadership skills, communication, and a team player. Very goal oriented.
Skills : Adaptability, Patient Care, Budgeting, Customer Service,.
Description :
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Answer telephones and direct calls to appropriate staff.
Send medical messages back to medical clinicians.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Work with medical records, technical library, or correspondence files.
Listen to and resolve complaints from current medical patients within the healthcare system.
Experience
0-2 Years
Level
Entry Level
Education
Certificate In Management
Medical Office Receptionist Resume
Objective : To obtain a responsible position in which a dedicated individual could utilize communication skills, strong attention to detail, organizational and cooperative skills, and adaptability to a changing, fast-paced work environment in the field of intellectual property.
Skills : System: Mac OS, Windows Databases: Relational Databases Languages: SQL, HTML, SAP Modules Software: MS Visio, MS Project, MS Office, People Soft.
Description :
Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management.
Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.
Ordered diagnostic tests and communicated results to patients.
Greet and check-in patients, and collect personal, medical, and insurance information.
Schedule, reschedule, and verify patient appointments.
Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
Use Mack/Mspa software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Manage office and medical supply inventories; receive deliveries and organize supplies.
Experience
2-5 Years
Level
Junior
Education
Diploma In General
Medical Office Receptionist Resume
Objective : Seeking a Medical Receptionist position were my skills can be utilized and knowledge of Patient /client services can be used. Highly enthusiastic individual looking for a Sales Associate position.
Skills : Bi-lingual in English / Spanis , Multi- Task , 10 years Costumer Service ,.
Description :
Greet patients and agency visitors, directing all people to the appropriate locations and services in courteous, polite and helpful manner.
Respect and maintain privacy of agency clients, assuring client confidentiality at all times.
Provide efficient and professional telephone services.
Would Answer multi lines phone system, call to confirm appointments, schedule appointments.
Other duties include: Registering patients according to agency protocols, assisting patient's in correctly completing appropriate forms, and documenting all information.
Refer patients to other Physicians when needed.
Collect Co-Payments from Patients, by Using Tele check machine to run checks and credit cards, make receipts, Count Cash drawer.
Scan paper work into Patients Chart and Use Fax and Copier.
Experience
2-5 Years
Level
Junior
Education
Diploma
Medical Office Receptionist Resume
Objective : Interested in obtaining a challenging and responsible position that focus on the Education or Social Services where administrative/office management experience will add value.
Skills : Fluent In Spanish.
Description :
Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Experience
2-5 Years
Level
Junior
Education
Human Services
Medical Office Receptionist Resume
Objective : Looking for a entry level position in the clerical medical field to utilize my knowledge and skills obtained from college coursework. Anxious to join the healthcare field and provide outstanding customer service and professional office expertise.
Skills : Microsoft Word, Microsoft Excel, Allscripts, Availity.
Description :
Welcomes patients and visitors, optimizing patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Obtains revenue and maintains patients' accounts by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Maintains operations by following policies and procedures; reporting needed changes.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor Of Arts
Medical Office Receptionist Resume
Objective : Medical Office Receptionist is responsible for providing customer service, answering phones, and greeting patients. This includes a variety of tasks including reception, scheduling appointments, billing, and research.
Skills : Medical Terminology, Medinfomatix, Email, Employee Relations, Faxing.
Description :
Maintain and assist patients, health care providers, and colleagues with daily operations.
Responsible for greeting patients, handling all communications, scheduling appointments and patient processing, verifying insurance coverage, and payment collections, all while maintaining a consistent and courteous disposition.
Direct calls to appropriate staff, routing and answering incoming calls and taking messages.
Shared responsibility in maintaining office operations.
Schedule procedures and tests for patients, refer patients to specialists, and obtain insurance authorizations as needed.
Provide traffic control to incoming patients regarding patient registration and chart preparation.
Attention to detail to ensure accurate chart creation for all patient records.
Experience
2-5 Years
Level
Executive
Education
BBA
Medical Office Receptionist Resume
Objective : Medical Office Receptionist with good organizational and communication skills who is dependable, a quick learner with an eye for detail and can take control in a tense situation. Experience with leading teams and instructing others.
Skills : Excel, Microsoft Word, AthenaNet, Meditech.
Description :
Assists patients in person, via phone, scheduling appointments, collection demographics and insurance information, collection of co-pays and account balances.
Responsible for preparing, maintaining, and facilitating access to medical records for electronic medical charts.
Assists staff and providers to ensure quality patient care.
Prepares lobby, maintains office supply inventory, deliver mail, type correspondence and obtain sterile supply from Hospital.
Learned Athena Net medical system quickly with minimum training.
Provided great support to my office staff taking on any new tasks to ensure excellent patient care.
Good communication skills in dealing with patient questions and redirecting them to proper department.
Experience
0-2 Years
Level
Junior
Education
Applied Science
Medical Office Receptionist Resume
Objective : Over two years of health care experience in-patient care documentation, clinical system implementation and go-live support. Experienced healthcare professional with training in EpicCare Ambulatory Proven ability to analyse and recommend strategies to improve performance. Detailed analytical thinker with problem solving and result oriented skills, presenting exceptional strength in the awareness of operational knowledge in the business environment.
Skills : Microsoft Office, Excel, Windows, Powerpoint.
Description :
Work individually assigned cases, where every account is reviewed, called, lettered and fully understood in order to offer the most advantageous, custom workout solution for all clients.
Assigning specific costs to the correct medical procedures.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Ensure that complaints are properly documented, reviewed and addressed Develop and design specification for compliance issues.
Participate in internal education session promoting compliance awareness Participates in client focus and advisory groups.
Perform other related duties as assigned, contributes to team effort by accomplishing related results as needed.
Experience
2-5 Years
Level
Junior
Education
Business Management
Medical Assistant/Medical Office Receptionist Resume
Summary : To obtain a full time position where I can utilize my administrative and communication skills, as well as my medical field experience to make a positive contribution to the company.
Skills : office administration, medical receptionist.
Description :
Executed daily operations that included checking in and out patients, scheduling appointments and referrals, for more than six (6) physicians all with different specialties.
Proficiency in message taking that included patients, pharmacies and lab orders Communicated with patients, employees, and other individuals to answer any questions regarding patient needs.
Trained in and used the EMR system for greater than three (3) years.
Posting of Cash, Credit, and Check payments to patients accounts.
Timely responsiveness to written and telephone requests for medication, and physicians orders.
Trained in Medical Office Billing with usage of ICD-9 and CPT codes.
Insurance billing for all commercial insurance companies as well as Medicare and Medicaid.
Experience
7-10 Years
Level
Management
Education
Vocational
Medical Office Receptionist Resume
Objective : Seeking a career in Human Resources and Community Services. Medical Office Receptionist is responsible for greeting patients, visitors and visitors' families, answering telephones, scheduling appointments, and completing patient paperwork. This position also includes providing assistance to physicians and other medical personnel as needed.
Skills : Administrative Support.
Description :
Welcome and greet patients and visitors in person or on the telephone, answering or referring inquiries.
Obtain current patient information from established and new patients.
Provide comfort to patients by anticipating patients' anxieties, answering questions and maintaining the reception area.
Help patients in distress by responding to emergencies.
Schedule appointments and accurately pre-screen medical records for appointments and enter notations in electronic health record system.
Identify payer source, verify insurance eligibility, financial status and assign correct pay type accordingly.
Accurately enter and update patient information and assist patients with completion of paperwork.
Print schedules for upcoming appointments and obtain authorizations for dates of service as needed.
Experience
2-5 Years
Level
Junior
Education
Nursing
Medical Office Receptionist Resume
Summary : Energetic Medial Office Administrative with over 2 years of experience in executive support roles. Organized and professional. Medical Receptionist specializing in administrative support to busy doctor offices. Committed to delivering high quality results with little supervision. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues.
Skills : Documentation Skills, Analyzing Information,Attention to Detail,.
Description :
Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information.
Maintained the from desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and out building management.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and screened a high volume of internal and external communications, including email and mail.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Managed daily office operations and maintenance of equipment.
Experience
7-10 Years
Level
Senior
Education
Medical Administration
Medical Office Receptionist Resume
Summary : Experienced receptionist of the medical institutions with excellent skills, performs superlatively even under high patient inflow. In-depth knowledge of the working procedures of the front tasks. Familiar with the medical terminology, medical billing and tasks. Computer literate with knowledge of medical office software and professional manner.
Skills : Microsoft Office, Customer Service, Typing, Computer Hardware, Mathematics, Problem Solving, Medical Terminology, Customer Focus, Medical Records, Medical Office Procedures, Positive Attitude, Good Communication Skills, Privacy/HIPAA Regulations, Medical Terminology, Patient care & Safety.
Description :
Extensive knowledge of medical terminology, medical billing and medical coding.
Possess warm outgoing personality with excellent telephone etiquettes.
Knowledge of handling general administrative and clerical tasks.
Skilled in computer applications such as MS Word, Spreadsheet and the Internet.
Skilled in handling multiple tasks and working under pressure.
Perform the tasks of greeting patients and scheduling appointments.
Responsible for handling and managing the continuous flow of information in the health care center.
Handle the tasks of organizing and maintaining medical forms and office stationary required for front desk activities.
Experience
10+ Years
Level
Senior
Education
Diploma
Medical Office Receptionist Resume
Summary : Over 15 years of experience in Ob/Gyn,Ophthalmology, and Plastic specialties. Exceptional customer service relations, organizational and support skills. Ability to communicate effectively both written and orally. Certification in Surgical Technology. Front Desk professional looking to be the contact person for clients as an administrative assistant.
Skills : Medical Assisting.
Description :
Answer telephone, and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
Interview patient's to complete documents, case histories, and forms such as intake and insurance forms.
Receive and route message's and documents such as laboratory results to appropriate staff.
Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.
Experience
10+ Years
Level
Senior
Education
Medical Assisting
Medical Office Receptionist Resume
Objective : To obtain employment within a professionally driven, well-respected organization, pursuing a challenging, responsible, dynamic and rewarding career all which applying my academic knowledge, expertise, skills and enthusiasm.
Skills : Microsoft Office, Medical Terminology, Electronic Medical Records, Scheduling, Payroll, Account Management, Customer Service Skills.
Description :
Ensured availability of treatment information by filing and retrieving patient records.
Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Maintained patient accounts by obtaining, recording, and updating personal and financial information.
Operated Navinet system to retrieve referrals.
Protected patients' rights by maintaining confidentiality of personal and financial information.
Organized medical charts for appointments and updates.
Maintained operations by following policies and procedures; reporting needed changes.
Experience
2-5 Years
Level
Junior
Education
Diploma
Medical Office Receptionist Resume
Headline : Extensive customer service, multiple phone lines and administrative practices. Excellent problem solving, troubleshooting and decision making skills. Detailed planning and budgeting capabilities. Experience with Microsoft Word, Outlook, Excel and Lotus. Data entry which included invoices, customer communication, memos, etc.
Skills : Data Entry, Medical Transcription, Receptionist.
Description :
Responsible for answering phones, taking messages, assisting with patient and staff inquiries.
Scheduled appointments and procedures in accordance with physician and insurance guidelines.
Collected and documented co-payments, outstanding balances and any other required fees.
Verified and entered patient demographics, copied and scanned pertinent insurance information and ID cards and made updates to the computer system.
Proofread, scanned and filed transcribed progress notes, reports and correspondence in patient medical records.
Provide patients with any necessary paperwork that is required, retrieve patient demographics and insurance information.
Collect identified patient financial obligation, arrange method of payment according to standard protocols.
Maintain confidentiality according to HIPPA guidelines.
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