Messaging Administrator Resume Samples

A Messaging Administrator works within the organization to complete the main task of managing the messaging and collaboration systems, including email, and instant messaging among other communication platforms. Completion of several tasks is crucial for this role; however, certain core and important ones are listed on the Messaging Administrator Resume as – configuring and optimizing messaging software, ensuring timely and reliable delivery of messages, managing the user account, monitoring systems performance and security, and supporting in delivering seamless communication with the organization.

Applicants are expected to possess the following qualifications and skills apart from formal education- strong technical skills in messaging platforms, knowledge of network protocols, email security, and user access control; a deep understanding of messaging systems, server configurations, and email protocols; and effective communication skills. Security awareness is crucial for protecting data and communication from potential threats and breaches. Typically, a bachelor’s degree in information technology or a related field is preferred, along with relevant certifications like Microsoft Certified – Messaging Administrator Associate, but practical experience and certifications may suffice for some positions.

 

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Messaging Administrator Resume

Summary : As a Messaging Administrator, administered both Microsoft O365 and Microsoft Exchange on-prem servers and mailboxes, including backup, restore, migration, and disaster recovery.

Skills : Messaging Systems, Email Security.

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Description :

  1. Assisted teammates in achieving departmental goals.
  2. Developed and maintained documentation and guides for all responsible platform solutions and related processes.
  3. Engaged with the business, internal IT, and third parties including Microsoft to solve complex Collaboration problems.
  4. Managed the flow of End-User (Requests/Incidents) in the appropriate workflows (Service-Now, SailPoint).
  5. Ensured that work processes were documented. 
  6. Contributed to the redesign and improvement of processes.
  7. Contributed to the One Team ITIP vision.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's In Computer Science

Messaging Administrator Resume

Summary : As a Messaging Administrator, Responsible for managing the creation and execution of procedures, responsible for handling and maintaining antivirus protection.

Skills : Server Administration, Troubleshooting.

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Description :

  1. Provided training to end users, solving technical issues, adhering to best practices, updating messaging software, and making sure business objectives were attained. 
  2. Ensured quality of IT services (Capacity Management, Monitoring, Continuity, Controls, Incident and problem management, Change Management).
  3. Deployed and managed messaging infrastructure (MS Exchange, Lotus Domino, IronPort).
  4. Deployed and managed Mobile device infrastructure (Blackberry-GOOD, MobileIron).
  5. Deployed and managed Instant Messaging infrastructure (MS-Lync, MS-Skype for Business, Symphony).
  6. Deployed and managed Compliance and Legal Archiving infrastructure(AXS-One, Veritas Enterprise Vault), and contributed to.
  7. Executed, our recovery plan for BNPP IT for messaging services.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's in Computer Science

Messaging Administrator Resume

Headline : As a Messaging Administrator, Responsible for assisting in restoring Notes accounts, passwords, and databases.

Skills : User Support, Collaboration Tools.

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Description :

  1. Contributed to monthly Dashboard on Key Performance Indicators.
  2. Experienced managing Hybrid Messaging Environments (Office 365, Microsoft Exchange 2013 & 2010).
  3. Experienced working in a support role in an enterprise-size environment (45k users at this client).
  4. Exchanged server administration support and troubleshooting - recent version, not just 2010 experience.
  5. Experienced supporting a DoD network.
  6. Experienced in troubleshooting of migration issues and Microsoft Outlook Client issues.
  7. Experienced with Mobility Solutions (Good for Enterprise Touchdown, Native Active Sync/mobile icon).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's in Computer Science

Messaging Administrator Resume

Objective : As a Messaging Administrator, experienced in Websphere MQ, Tibco EMS/EMS+, MQSeries, Tibco RV, Webmethods, Clarion, Qpasa, Naming Services & MBA Adaptors.

Skills : Backup, Recovery.

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Description :

  1. Provided scheduled rotational after-hours on-call support, and understood mobile device management.
  2. Performed installations, configuration changes, and maintenance of hardware, firmware, operating systems, and software.
  3. Supported various messaging solutions, along with solutions supporting the messaging infrastructure.
  4. Administered and maintained Proof Point SMTP Mail Gateway platform, Mail flow, gateway filter blocks, virus scanning, and virus blocks.
  5. Maintained and supported multiple Microsoft Exchange and Skype for Business platforms.
  6. Participated in on-call rotation for support of Exchange and messaging environments.
  7. Performed or assisted with system design in areas such as infrastructure, security, operations, integration, execution, and network.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Messaging Administrator Resume

Objective : As a Messaging Administrator, performed or assisted in problem resolution, recommending alternative techniques and providing training and guidance related to primary areas of responsibility and emerging technologies.

Skills : Scripting, Automation.

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Description :

  1. Worked knowledge of the System Development Lifecycle (SDLC) process.
  2. Created standard operating procedures on all solutions implemented.
  3. Used Remedy ticketing system through daily work tasks.
  4. Supported test lab implementations, including developing Systems Acceptance Tests.
  5. Researched, evaluated, and remained current on emerging tools, techniques, and IT technologies.
  6. Provided recommendations to management on developing enterprise-wide system improvements, efficiencies, and service delivery.
  7. Provided support, maintenance, and monitoring for the AirWatch Mobile Device Management environment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In IT

Messaging Administrator Resume

Headline : As a Messaging Administrator, developed messaging access controls, monitoring, control, and evaluation, maintained and developed documentation, and helped make strategic decisions for the ongoing development of the messaging infrastructure.

Skills : Mobile Device Management (MDM), Security Compliance.

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Description :

  1. Worked within a defined Change Control process for application changes.
  2. Provided expert-level technical support for unresolved Support Desk tickets.
  3. Participated in system performance tuning and technical troubleshooting sessions.
  4. Presented complex ideas or situations in a clear, simple, and understandable manner to non-technical audiences.
  5. Understood change control procedures, high availability, business continuity, and disaster recovery concepts as they relate to distributed systems architectures.
  6. Worked knowledge of user migrations or mailbox/account importing processes.
  7. Worked in a team setting, facilitated effective team interactions, and fostered a positive work environment.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Messaging Administrator Resume

Objective : As a Messaging Administrator, managed and optimized messaging platforms, expertise in email system administration, and collaboration tools.

Skills : Upgrade, Migration.

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Description :

  1. Responsible for implementing and managing email security measures, including anti-phishing, anti-malware, and data loss prevention solutions.
  2. Responsible for collaborating with IT teams to integrate messaging platforms with other systems and applications, ensuring seamless communication.
  3. Responsible for conducting regular system monitoring, performance tuning, and troubleshooting to ensure optimal functionality and minimal downtime.
  4. Responsible for managing user accounts, access controls, and distribution lists, ensuring adherence to security policies.
  5. Responsible for assisting in the planning and execution of email migrations and upgrades.
  6. Responsible for leading the migration of email systems to the cloud, ensuring a smooth transition and minimal disruption to end-users.
  7. Responsible for implementing and maintaining mobile device management (MDM) solutions for secure access to email on smartphones and tablets.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's in Computer Science

Messaging Administrator Resume

Objective : As a Messaging Administrator, responsible for providing end-user support, including troubleshooting email-related issues and conducting training sessions to enhance user proficiency.

Skills : System Migrations, Upgrades.

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Description :

  1. Responsible for assisting in the design and implementation of messaging infrastructure, including servers, storage, and backup solutions.
  2. Responsible for conducting regular system audits to identify and address security vulnerabilities and compliance issues.
  3. Responsible for developing and maintaining documentation for messaging configurations, processes, and best practices.
  4. Responsible for managing configuration, maintenance, and upgrades of Notes Serves.
  5. Responsible for analyzing hardware, software, and peripheral equipment.
  6. Responsible for maintaining user accounts and security policies.
  7. Responsible for handling system security plans.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Messaging Administrator Resume

Summary : As a Messaging Administrator, responsible for evaluating database size and usage patterns, aiding the formulation of end-user training material, aiding troubleshooting, and maintaining Notes-related applications.

Skills : System Monitoring, Performance Tuning.

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Description :

  1. Oversaw messaging functions in an organization, such as email and instant messaging.
  2. Troubleshooted and resolved issues with email delivery, connectivity, synchronization, and access.
  3. Managed and supported messaging and collaboration clients, such as Outlook, Teams, OneDrive, and SharePoint.
  4. Coordinated with other IT staff and vendors to ensure the integration and compatibility of messaging and collaboration systems with other systems and applications.
  5. Monitored and optimized the performance, reliability, and security of messaging and collaboration systems and related services.
  6. Stayed updated on the latest developments and best practices in messaging and collaboration technologies.
  7. Ensured the seamless flow of communication within an organization.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In IT

Messaging Administrator Resume

Headline : As a Messaging Administrator, responsible for collaborating with vendors to evaluate and implement new features and enhancements to messaging platforms.

Skills : User Support and Training, Documentation and Best Practices.

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Description :

  1. Experienced in a similar role, preferably in a large and complex environment.
  2. Experienced with Microsoft Teams, OneDrive, and SharePoint administration, configuration, and troubleshooting.
  3. Experienced with email and collaboration clients, such as Outlook, Teams, and SharePoint.
  4. Maintained and troubleshooted messaging technologies, such as Microsoft Exchange, Microsoft Teams, and SharePoint. 
  5. Provided technical support to end users and ensure the security and availability of our messaging and collaboration services. 
  6. Provided training and documentation to end users and IT staff on messaging and collaboration features and functions ensuring that collaboration.
  7. Messaged systems are secure, compliant, and meet company standards and policies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Computer Science

Table of Contents

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