A NOC Analyst is a network operations center analyst who takes responsibility for managing and troubleshooting IP networks and hardware. The exact job description varies based on the size of the company network and the level of support and maintenance that the network requires, but the core tasks are common and listed on the NOC Analyst Resume as follows – troubleshooting IP networks and network hardware; keeping networks secure and running diagnostics programs on networks, writing analytics and network infrastructure reports; replacing hardware, designing scripts; providing technical support, resolving outage issues by isolating programs and reviewing network logs.
Analysts working at this capacity should have extensive knowledge of IT and be aware of the networking functions. Besides, they should also possess the following skills – programming skills, computer skills, multitasking skills, and time management skills. Employers seek applicants having a degree in computer science, IT, or Cyber Security.
Summary : Highly motivated IT professional with strong client support and technical skills. Reliable, hard-working, and dedicated team player who works well under pressure with minimum supervision. Problem solver with the ability to analyze efficiently while paying close attention to detail.
Skills : Clearly Communicate With Clients, Customers, And Colleagues.
Description :
Provided support for production systems and transmit monetary production files to associations such as Visa, Mastercard, American Express, Discover, Keybank, Heartland Bank, and Wells Fargo.
Experienced with enterprise-level batch job scheduling software such as Active Batch, Axway, and Dollar Universe.
Experienced with the file transmission software IBM Sterling Connect.
Monitored and analyzed networks, servers, applications, and gateways via tools such as LogicMonitor, SolarWinds, Opsview (Nagios Core), Webmetrics, and Lansweeper.
Executed UNIX commands to back-end transaction processing systems to troubleshoot network issues.
Troubleshot & escalated application/network issues with credit card terminals.
Monitored system health of back-end credit card transaction processing systems like POS Gateways, Dial traffic statistics (dial cards, nodes etc.), IP traffic statistics (call duration, and overall call volume of transactions being processed per minute by Heartland).
Experience
10+ Years
Level
Senior
Education
Bachelors Of Business
Sr. Noc Analyst Resume
Objective : Seeking A position in networking or information technology utilizing acquired knowledge and experience while offering an opportunity for professional growth and advancement. Supported military and government agency operations. Responsible for providing support for Satellite, Regional Relay Facility and Wireless Communications Responsible for providing support for carrier based networks.
Skills : Troubleshooting, Customer Service, Team Player, Team Leader, Networking, Presentation, Communication, Computer.
Description :
Monitored access to building entrance via IP Cameras Monitor health of .
Monitored and responded to outages in Global Backbone consisting of Juniper and .
Opened tickets on outages and dispatched onsite techs as needed to replace equipment.
Responsible for handling incoming phones calls and emails, which have to be responded.
Opened Trouble Tickets using Service Now.
Started IM (Instant Messenger) chats with appropriate people / Groups.
Monitored Network using Intermapper, Oracle Coherence Monitor and various Web Based Monitoring Tool Sending out and updating critical communications.
Experience
0-2 Years
Level
Entry Level
Education
Communications
Jr. Noc Analyst Resume
Objective : IT support technician with a strong technical background and several years of experience who possesses self-discipline and the ability to work with the minimum of supervision. Has exposure to a wide range of technologies and able to play a key role in diagnosing hardware and software problems.
Skills : Microsoft Office Products, Leadership.
Description :
Monitored Network using Dirty Socks, Niagios, Keynote, Cacti & Netcool.
Worked with UNIX, Linux and MS Windows.
Sentout and updating critical communications.
Followed all documented processes and procedures.
Coordinated troubleshooting with Unix, Networking & Help Desk groups.
Created daily production reports and change management reports.
Monitored customer-facing production systems using online tools.
Experience
2-5 Years
Level
Entry Level
Education
Diploma
Asst. Noc Analyst Resume
Headline : A thorough, conscientious, hard worker who meets deadlines and gets the job done. Detail oriented with excellent analytical, communication, time management and relationship building skills.
Skills : Comfortable Interacting With Phone, Email, And In Person MS Office, Scanners And Printers, Fax.
Description :
Analyzed data and metrics, interpret operational trends, react to changes in expected system behaviors and patterns in a timely manner.
Handled telephone and e-mail escalations from customer care, local markets, engineering, or management.
Hosted and coordinated outage bridge troubleshooting calls and engage additional resources as needed to resolve service impacting events.
Maintained accurate recordkeeping, incident timelines, turnover logs and status reports.
Performed routine maintenance on systems including change requests, data gathering requests and patch implementations.
Correlated events across multiple subsystems to narrow down potential root causes of problems.
Performed troubleshooting to fix initial minor problems with Unix and MS Windows systems and applications.
Experience
5-7 Years
Level
Executive
Education
Associate Of Applied Science
Associate Noc Analyst Resume
Objective : Seeking an entry to mid-level position within a company that has a solid track record and can offer job security. would prefer that this position be in one of the following fields, Retail, Technical Support, Call Center, and Customer Service. Experienced in all the above fields and would be a great asset because of this.
Skills : System Administration, Desktop Support, Security, Logistics, Process Improvement.
Description :
Identified technical issues that cannot be corrected quickly, and escalate them to appropriate engineering teams.
Proactively monitored and escalated network server system and application incidents.
Escalated and coordinated technical teams.
Tracked problems using ticketing systems.
Monitored the network server and application environment using cicso phone, email support to customers.
Evaluated, prioritized and fulfilled requests for assistance from client and customers.
Maintained accurate date documentation of all daily events and ticketing systems.
Experience
2-5 Years
Level
Junior
Education
Management
Noc Analyst III Resume
Objective : Extensive background checks have a Security Clearance. Excellent communication skills orally/written at multiple levels in a diverse population. Strong and successful background in Microsoft software and hardware. Excellent relationship building skills. Excellent CCNA training and hands on experience in classroom environment.
Skills : PC Hardware and Operating Systems Programming Languages.
Description :
Provided dependable support via phone, email and web to customers.
Managed printer and tape media appropriately.
Utilized EM7 and SMARTS network management tools to monitor core Active Directory services, VMWare services, Clustering services, SQL, Exchange Inbound and Outbound messaging queues effecting Unisys federal managed clients.
Reviewed daily Request for Change Management (RFC) reports for scheduled maintenance affecting monitored systems.
Serviced as Level III support group.
Utilized remote tools and TCP/IP, DNS, RDP jump server to identify root causes to Networking, Security problem management teams for technical escalation.
Objective : Goal oriented and collaborative IT professional with over 15 years hands on experience as a System Engineer, Systems Administrator. Computer Science degree in Information Systems, and high level experience in different technologies. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies.
Skills : Linux, Cisco, BASH, Python, Microsoft.
Description :
Provided Mainframe support as Analyst.
Worked the Tape and Print Operations, submitted daily task jobs to run on OS/390, printed and distributed .
Reported technical findings to Unisys management for escalation to a Change Initiator and closure.
Peregrined Service Center systems for incident tracking and escalation.
Updated NOC Incident Management database, classification and entry into the KeDB database.
Used Crystal Reports to generate daily status report for NOC management.
Reviewed daily Request for Change Management (RFC) reports for scheduled maintenance affecting monitored systems.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Noc Analyst I Resume
Summary : Seeking a position as a Network Analyst where can apply solid knowledge and acquired competences, to provide excellent service and maintain a very professional working environment. IT Professional with 10+ years of technical experience providing software, hardware, client-server and networking technical support.
Skills : Strong analytical , Microsoft Windows Server Networker backup system, PowerShell scripting.
Description :
Used Crystal Reports to generate daily status report for NOC management.
Performed provisioning, monitoring, deployment, management, and troubleshooting for the USPTO 800+Network Servers (IBM XSeries 345, Dell PowerEdge, HP ProLiant Servers, Citrix presentation Server Farms, VMWare infrastructure) while implementing FedRAM/NIST-800 53 standers.
Utilized SNMP & ICMP monitoring tools to proactively address & resolve system issues in different platforms using a variety of Network tools such as EM7 Management Systems, SMARTS InCharge, Ciscoworks, Netiq and more to configure, test, monitor and support critical network elements using real time alarming of network faults, analysis, notification, trending and escalation.
Provided real time and near reall time response to MSOs technical support groups and management regarding test of applications.
Worked close to SOC to perform network vulnerability assessment, port scanning and intrusion detection using tools such as McAfee Vulnerability Manager and FireEye.
Initiated, updated, tracked and close network trouble tickets using Remedy.
Created and sent network alerts and flashes of outages.
Experience
10+ Years
Level
Senior
Education
Information Technology
Noc Analyst/Supervisor Resume
Objective : Supported military and government agency operations. Responsible for providing support for Satellite, Regional Relay Facility and Wireless Communications Responsible for providing support for carrier based networks.
Skills : Troubleshooting, Customer Service, Team Player, Networking, Presentation.
Description :
Provided audit log and turnover for shifts to make sure that accuracy of data is valid and outstanding issues have been documented.
Worked to develop and implement network management tools and processes to improve the NOC capabilities and to ensure quality service.
Monitored, troubleshot and resolved windows server and using a variety of tools such as EM7, Whatsup Gold, Solarwinds and Silver Back.
Assisted in configuring EM7 using SNMP agents for processes reporting activity in each network device such as routers, printers, and workstations.
Used Remote Desktop to oversee servers on the data center using Dell Remote Assistant Card II (DRAC II).
Compiled report on returned information contained in a MIB (Management Information Base), port scanning tools and in the server logs the SOC while implementing FedRAM/NIST-800 53 standers.
Provided reports on bandwidth consumption and availability, disk space usage, CPU and memory utilization.
Experience
0-2 Years
Level
Entry Level
Education
Communications
Noc Analyst Resume
Summary : Reliable, hard-working, and dedicated team player who works well under pressure with minimum supervision. Problem solver with the ability to analyze efficiently while paying close attention to detail.
Skills : Customer service, Analyst.
Description :
Troubleshot and resolved issues on VLANs, LANs, WANs DNS, WINS, and DHCP.
Assisted web master in uploading syllabuses, resolved VPN access permission issues in Active directory and manage the websites content using IIS 4 Java and MS SQL database.
Primarily responsible for remote troubleshooting of Cell Site related issues in a 24/7 NOC Center.
Coordinated and forward cell site Location Measurement Unit (LMU) issues to Field Engineers for investigation and resolution.
Provided Tier I, Tier II level network support to all Technologies (Lucent, Siemens, and LTE & Nokia).
Created and maintained valuable, timely communication for all Technology Division Managers, Regional Coordinators and Broadband Vendors.
Created reports on various reports customer's Telecommunication Circuits and services using Microsoft Excel.
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