As a Patient Concierge, the person will be responsible for providing professional support to collaborate patient care and family contacts. The job description and duties are listed on the Patient Concierge Resume as – liaising and supporting patient quality care at the point of admissions, intake, and clinical services; enhancing the quality of patient management and satisfaction; contacting families and referents during and after admission, assigning therapists and case managers, informing family and collateral contacts of the level of involvement, encouraging and informing families to participate in family programming, and serving as a liaising for incoming and outgoing calls, to families and collateral contacts for ongoing updates and patient status.
The most sought-after skills for the post include the following – willingness to work with a wide variety of symptoms related to mental health; a good understanding of cultural diversity; hospitality experience and skills; and a desire to make a positive difference. The candidate must have at least a high school diploma or an equivalent.
Headline : Patient Concierge is responsible for Ensuring that patients have a positive experience while they are at our facility, Assisting patients with travel arrangements and scheduling appointments, Assisting patients by providing information about our services and amenities available at our facility, Assisting with phone calls and other customer service needs for patients or employees in need of assistance.
Skills : Typing, Medical Terminology, Training, Medical Billing.
Description :
Greeted incoming patients.
Entered patient demographics into DocuTap.
Managed patient records.
Verified insurance benefits, co-pays, co-insurance and deductibles.
Collected copay and balance payments, balance cash and credit card receipts.
Answered phones.
Trained new employees on DocuTap system and all company procedures.
Experience
5-7 Years
Level
Executive
Education
Certificate In Paralegal
Patient Concierge Resume
Headline : Patient Concierge with 3 years of experience in Providing concierge services to hotel guests, such as room check-in, room service, valet parking, etc, Assisting guests with reservations and reservations in general (hotel/resort name, location), Answering questions about local restaurants and attractions; assisting guest in booking a tour or excursion.
Skills : Medical Billing, Medical Terminology, Computer , Customer Service , Accounts Receivable, Payment Processing, Data Entry.
Collected copays, also balances due from past charges.
Assisted with billing questions, answer phones, schedule appointments, balance end of day cash drawer, post charges and payments daily.
Scanned as needed to patient accounts.
Received all incoming faxes and mail.
Deposited incoming insurance checks.
Experience
5-7 Years
Level
Executive
Education
GED
Patient Concierge Resume
Summary : Patient Concierge with 5+ years of experience in Assisting guests with tour bookings (hotel/resort name, location) to ensure that their plans are meeting expectations, Providing information about local attractions and events for guests (hotel/resort name, location), in addition to the general information on the property website, Offering advice on how to make better use of time while on vacation; assisting with planning activities such as sightseeing.
Entered and updated patient information Citrix and Radius EMR systems.
Completed daily deposits.
Verified insurance benefits and Obtain Prior Authorization.
Maintained a clean work environment and work area and supplies stocked.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Patient Concierge Resume
Summary : Energized and dedicated Patient Concierge seeking the opportunity to utilize medical knowledge and skills within a hospital or medical establishment, Schedule appointments in a timely fashion and at a comfortable pace while maintaining the highest level of customer service, Collecting information regarding clients' needs and preferences, such as their preferred treatment methods, medications and schedules.
Responsible for assisting patients with the proper connection of health care, via personal contact, telephone, fax, and email.
Assisted patients to schedule appointments with the necessary specialists who have been referred from their primary physician to ultimate receive the best possible care.
Obtained my CHAA certification.
Proved that I am proficient in patient access and handling the needs of each patient according the guidelines of HIPPA.
Used The vast experience I have in customer service are utilized daily when dealing with patients.
Answer incoming telephone calls to the clinic Communicate effectively with nurses and providers regarding the needs of patients registering Arrange .
Greeted patients upon arrival with a friendly smile along with check-in and co-pay collection Answer phones to schedule appointments for patients to.
Experience
7-10 Years
Level
Management
Education
Diploma In Nursing
Patient Concierge Resume
Headline : Strong verbal, excellent written and interpersonal communication skills, knowledge of medical results oriented, strong team player, people oriented, attention to detail, punctual, dedicated, dependable, effective time management skills, conscientious, hard worker, computer literate, good organizational skills, introduction to medical insurance, knowledge of Microsoft, Excel and QuickBooks, read, speak and write fluent English and Russian.
Skills : Microsoft word, excel, Vista windows, Snappy, Epic, Crown Web, Reggie.
Description :
Service Center consisted of incoming and outgoing phone calls to patients.
Confirming appointments.
Front desk, check in and check out patients.
including posting of charges, payments and adjustments.
Dentrix experience.
Insurance verification, presenting treatment plans, and anything else that needs to be done.
Very friendly-oriented place.
Experience
5-7 Years
Level
Executive
Education
Associates In Course
Patient Concierge Resume
Objective : Patient Concierge is Managing all aspects of patient care including: scheduling, communication, billing, and quality assurance, Managing the financial aspects of the Patient Concierge role including payroll, bookkeeping, and finance, Delivering an exceptional customer experience through personalized service and great products.
Skills : Microsoft Office, Microsoft Office, Availity, Quickbooks.
Description :
Educated patients on the flow of clinic, insurance issues, and guiding toward beneficial premium services for the patient.
Managed incoming labs results and other prescriptions orders and properly located in patient's charts.
Made follow up appointments for patients.
Introduced LipiView/Flow, Blephex, Allergy Testing, Tear Lab, Inflammadry, and Sjogren's testing to the clinic.
Set up a dry eye store at check out to include warm masks, lid scrubs, supplements and lipid based artificial tears.
Trained existing techs to counsel patients.
Counselled patients through treatment options and daily regime for their disease.
Experience
2-5 Years
Level
Executive
Education
High School Diploma In Business
Patient Concierge Resume
Summary : Patient Concierge is responsible for Assisting in the patient care process and provide friendly, professional service to patients, Performing any clerical assignments required to expedite the patient care process (e.g., faxing of docs to insurance company, filling out forms), Maintaining a high level of confidentiality with patients and staff.
Responsible for increasing the number of referrals to hospital specialists and programs by enhancing referral relationships and streamlining access.
Coordinated appointments to all UH specialists and program/services in appropriate time frame with the correct provider, in the right location; answering general questions about UH services; referring patients to physicians and services.
Conducted face-to-face discussions with patients in order to schedule and build appointment volume.
Scheduled new patients and follow up appointments.
Answered incoming calls: confirm next day appointments.
Experience
7-10 Years
Level
Management
Education
AS In Health Management
Patient Concierge Resume
Summary : Patient Concierge with 9 years of experience in Assisting the medical team with the following: pre-op checklists, pre-med checklist, room assignment, medications, and prescriptions, Assisting the medical team with physicals and immunizations; provide information about medical procedures including anesthesia and physicians visit times; answer patient questions about upcoming appointments; assisting with scheduling surgeries and other procedures; assisting with follow up appointments after surgery or other procedures are completed; answering patient questions regarding post-surgery care or any other concerns related to their health insurance plan.
Skills : English Language, Arabic Language, Filing, Typing, Preparing Exam Rooms, Making Sure Supplies Needed Are Ordered And Stocked, Excellent Customer Service.
Description :
Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Refereed patients to appropriate health care services or resources.
Explained policies, procedures, or services to patients using medical or administrative knowledge.
Collected and reported data on topics such as patient encounters and interinstitutional problems, making recommendations for change when appropriate.
Maintained knowledge of community services and resources available to patients.
Interviewed patients or their representatives to identify problems relating to care.
Checked in/out; take care of payments and old balances.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Arts
Patient Concierge Resume
Headline : Patient Concierge is responsible for Conducting literature research to ensure up-to-date information is available for each client by using various search engines, databases and blogs, Providing optimal care for patients on a daily basis, Providing information about each patients symptoms and treatments, as well as health insurance options.
Skills : Planning, Implementation Skills, Communication Management.
Description :
Managed his daily book of patients making sure he is set up for a successful day.
Scheduled patients, check them in and out, I have to figure out how much the patient owes by calculating their insurance coverage.
Worked in the billing department and call center.
Used You need to have strong math skills, customer service skills and you need to be very analytical to be able to coordinate the proper placement of dental procedures.
Organized and managed all front-end endeavors.
Collaborated across organization boundaries to ensure patient satisfaction both in clinic and during surgical procedures.
Devised and implemented correspondence templates to provide quick access to common patient inquiries and streamline the communication process.
Experience
5-7 Years
Level
Executive
Education
BA
Patient Concierge Resume
Headline : Dedicated Patient Concierge professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and hardworking,Providing comprehensive information regarding client's personal health issues to ensure a successful appointment experience for each patient, Ensuring all staff members are current on relevant knowledge, trends and technology to ensure patient care is provided with the highest quality standards.
Skills : Microsoft Office, Customer Service, Data Entry, Filing, Fax, Medical Terminology, New Business Development, PowerPoint, Languages.
Description :
Assisted patients and visitors with the navigation and coordination of services within the hospital.
Communicated with the health care team in connection with support services, and community resources.
Scheduled patient appointments and made referrals to appropriate community services.
Promoted patient safety and confidentiality while following all policies and procedures made by the hospital.
Gathered and analyzed data and prepared a variety of recurring reports to help achieve monthly goals.
Provided a safe and secure environment for all guests at an hotel or other facility in which the concierge provides services.
Performed security screening at a hotel or other facility in which the concierge provides services.
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