Retail Wireless Consultant Resume Samples

Description :

1. Greeted all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to the appropriate parties.
2. Responded to customer inquiries and process customer requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes, taking payments; resolving problems related to equipment, billing, roaming and service, and changes in vertical services.
3. Worked with customers who indicate a desire to disconnect and perform retention activities to save that customer.
4. Updated customer account after every customer interaction.
5. Achieved or surpass individual sales targets for a portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
6. Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
7. Responsible for opening, closing and operating the retail facility, including and but not limited to cash handling and deposits as governed by operations control standards.
8. Completed accurate paperwork and transactions according to company policies and procedures.

Experience

5-7 Years

Level

Executive

Education

Psychology

Description :

1. Answered questions regarding the store and its merchandise.
2. Computed sales prices, total purchases and receive and process cash or credit payment.
3. Demonstrated the use or operation of merchandise.
4. Described merchandise and explain use, operation, and care of merchandise to customers.
5. Estimated and quote trade-in allowances.
6. Estimated the cost of repair or alteration of merchandise.
7. Exchanged merchandise for customers and accept returns.
8. Greeted customers and ascertain what each customer wants or needs.
9. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Experience

7-10 Years

Level

Management

Education

Visual Communications

Description :

1. Led customers through the sales process to make recommendations on services and products.
2. Worked with the existing customer base, walk-in customers to meet their needs and provide them with the best possible experience Among top Consultants.
3. Provided customer service, sales and support for cellular service plans and phones.
4. Advised customers of new products and services.
5. Provided sales, technical support, and troubleshooting for all equipment and products, as well as informing customers of ongoing changes.
6. Performed data entry, such as entering customer information to set up account services, updating customer information as needed and maintaining.
• Displayed leadership and motivated team members to generate better sales figures.

Experience

10+ Years

Level

Senior

Education

Cosmetology

Description :

1. Assisted customers with payments, online accounts, any phone issues, billing or technical issues.
2. Assisted with inventory, sales calls, and new hire training.
3. Met monthly individual goals along with team sales goals.
4. Stayed current on monthly training and our device line up.
5. Kept the sales floor stocked were also other responsibilities.
6. Received a pay raise after every year.
7. Met expectations and exceeded expectations.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Greeted customers and ask questions to be certain what each customer wants or needs.
2. Described merchandise and explain use, operation, and care of merchandise to customers.
3. Answered questions regarding the store and its merchandise.
4. Prepared sales slips or sales contracts.
5. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
6. Maintained records related to sales.
7. Demonstrated use or operation of merchandise.

Experience

5-7 Years

Level

Executive

Education

Associates Of Science

Description :

1. Surpassed the monthly quotas for new line additions and accessories and was recognized by the store manager by being presented with a certificate of excellence.
2. Held to higher standards for being a leader in the absence of management and had no problems stepping up to the role.
3. Sold wireless phone service plans, devices, and accessories to attain all current sales metrics and monthly sales goals.
4. Delivered outstanding customer service to gain and retain customers.
5. Demonstrated ability to receive direction from management and apply accordingly.
6. Communicated regularly with a Retail Business Manager on areas of opportunity to increase sales.
7. Performed daily opening and closing procedures appropriately and was able to work independently with little supervision at times.

Experience

2-5 Years

Level

Junior

Education

Criminal Justice

Description :

1. Achieved sales objectives by communicating the benefits of products, services, features, rate plans, and special offers; troubleshoot.
2. Provided excellent customer service to ensure the customer leaves with the right product for them Selling each customer.
3. Responsible for increasing retail revenues for Clear Talk by selling cellular products, services and providing quality customer care in a proactive, .
4. Met monthly sales and Key Performance Indicator quota Greet all customers in a friendly manner.
5. Asked questions to determine their needs, make recommendations based on Clear Talk's products and services, and attempt to close all sales.
6. Created sales opportunities outside of locations through marketing and referrals.
7. Increased traffic over 200% at new store location resulting in sales of 115% of monthly goals.

Experience

5-7 Years

Level

Executive

Education

Retail

Description :

1. Closed and opened the store duties.
2. Build a mass customer base through follow-ups.
3. Build your own business within the company.
4. Presented opportunities for small businesses around the area with our cellular technologies.
5. Able to inspire and motivate other stores to reach our business development quotas every month.
6. Responsible for assisting new and existing customers and building customer advocacy.
7. Provided modern client solutions gained a customer base through a five-step sales process created process to reduce customer churn and increase loyalty.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Greeted all customers in a professional, friendly, and timely manner.
2. Answered phones and directed customer inquires to appropriate parties.
3. Responded to customer inquiries and processed their requests including but not limited to: name, address, rate changes; suspensions, disconnects, and resumes; taking payments, resolving equipment-related issues, billing issues, as well as adding or changing features on accounts.
4. Worked with customers who indicated a desire to disconnect services and performed retention activities to save their business.
5. Achieved individual sales targets for the portfolio of products and services which would include new customer acquisitions, sale of both essential and vertical features while achieving the highest level of customer satisfaction.
6. Participated in marketing efforts to solicit new business, including but not limited to: outbound calling, community involvement, and promoting the brand inside and outside of the store location.
7. Responsible for opening and closing the retail facility including cash handling and deposits as governed by our operations control standards.

Experience

10+ Years

Level

Senior

Education

Diploma In Business

Description :

1. Assisted potential and existing customers in the purchase of phone equipment and service.
2. Responded to customer inquiries, needs and or problems.
3. Responsible for opening, closing and operating the retail facility.
4. Received, processed and deposited all payments received, according to standard procedures.
5. Assisted with all functions within a retail store by complying with the U.S.
6. Provided superior customer satisfaction in an effort to achieve store and budget objectives based on a monthly quota.
7. Consulted customers to determine their service needs to recommend the appropriate products and services while creating an ideal customer service experience.

Experience

2-5 Years

Level

Junior

Education

Management