A Sales Operations Supervisor makes sure that the sales team runs efficiently and productivity is at maximum. Job duties and responsibilities associated with the role are listed on the Sales Operations Supervisor Resume as – overseeing the sales funnel, streamlining and optimizing the sales process, selecting, and managing sales automation tools, managing CRM data, performing sales forecasting, working with sales leadership to develop organizational goals, and lead the team of sales operations professionals.
Hiring employers look for those possessing the following skills and abilities – experience in sales operations, proficiency in creating reports, optimizing processes, training new hires, and managing dashboards, the ability to understand high-level sales strategies and translate them into systems, advanced excel skills, and a good understanding of CRM applications and email marketing strategies. A bachelor’s degree in a relevant field is often listed on job resumes.
Objective : An intuitive, stable and creative management professional with a strong track record in results oriented functions. Focused on coupling analysis with behavioral insights to help drive organizational improvements and identify or implement areas of change. Highly effective interpersonal skills and ability to resolve multiple or complex issues while adhering to procedural guidelines.
Skills : MS Office, Operational Skills.
Description :
Prepared reports to track $60 million in sales revenue, liaised with ad sales department, external advertising agencies, and internal partners to properly reconcile over 10,000 orders.
Closely analyzed campaigns for accuracy and assured adherence to negotiated terms.
As a result, the number of billing adjustments has dropped over 30%.
Evaluated inventory availability to develop metrics to identify scenarios conducive to lost profitability, and proposed solutions to maximize campaign impact.
Identified and corrected errors in active campaigns, often only several minutes before airing.
Initiated and managed a project to create a SharePoint based tool to better manage the tracking of commercials.
Successfully managed multimillion-dollar campaigns that contributed to a year-over-year revenue growth of 20%.
Experience
2-5 Years
Level
Executive
Education
Master Of Science In Finance
Sales Operations Supervisor Resume
Headline : Sales Operations Supervisor, where I manage a staff of sales representatives and responsible for the daily business operations. Before that, I worked for a technology distributor where I was an account manager for several years until I was promoted to sales supervisor. And while I really enjoyed the work that I did, I'd love the learn about career opportunities that fit my work experience.
Developed upgrade campaign for Sophos firewall with a revenue objectives of 1M Responsible for facility operations, procurement, vendors, and budget.
Responsible for sales staff product training and coaching Implemented online chat service to improve customer service experience Developed and deployed new reseller program to drive new business objectives.
Maintained expert knowledge of all content and product delivery systems Recruited, hired and trained new sales employees Prepared all required reports related to sales and customer service Held operations meetings with Finance, Warehouse, Marketing, and Human Resource staff to update and efficiently allocate operations assets.
Monitored all inbound ticket request (e.g. Orders, Returns, Refunds, and Renewals.) and assigned request to the appropriate representative.
Responsible for customer service escalated calls and service request.
Handled inquires and complaints of customers personally.
Responsible for the ordering and delivery of various products (e.g. Firewalls, Access Points, Servers, and Hardware.).
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts
Sales Operations Supervisor Resume
Headline : Career minded leader in the Wireless industry who utilizes solid work experience, management and organizational skills to excel in my current position as a Supervisor. Highly motivated team player, who drives others to perform in a fast paced sales environment.
Skills : Government Contract Negotiations, MS Office.
Description :
Supervised staffing, training, and coaching a team of 6-10 direct reports consisting of Sales Operations Analysts and Coordinators.
Administered performance appraisals and provide solid leadership to aggressively promote direct reports within the company.
Coordinated large-scale device deployments for undercover operations for Department of Defense agencies with precision and extreme attention to detail.
Demonstrated skills in project management directing a team of 20 Coordinators in a contract migration for Homeland Security.
Ensured all Government contracts are accurately and effectively implemented and supported.
Identified and implemented enhancements to the existing processes increasing customer satisfaction by 98% in 2 years.
Managed and executed Government contract deliverables and initiatives emphasizing contract compliance, while maintaining a working relationship with national sales teams.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Sales Operations Supervisor Resume
Summary : Accomplished, results-driven, and focused Operational Leader with 7 years of experience building and maintaining client relationships individually and as a team leader. Skilled at educating clients on company products, creating and improving processes, and handling high-stress situations.
Managed sales support, enrollment, and business operations teams.
Led regular team and department meetings to identify improvements and set deliverables.
Led the creation of the business operations team that reduced the average processing time of a new application by 77%.
Provided data analysis of key metrics and produce reports and service level agreements for new and existing accounts.
Collaborated closely with departments to roll out new initiatives and product updates.
Addressed questions and concerns of agency principals and the internal executive team.
Completed Leadership Training with The Leadership Effect.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Sales Operations Supervisor Resume
Objective : A proven leader who has managed both local and virtual teams across multiple states with over ten years of experience in the telecommunications industry, Developing and implementing effective process updates and changes, Professionally managing service delivery of technology-based products by understanding customer business needs and timelines.
Skills : Sales, Supervisory, Training, Acute Care, Critical Care, Endocrinology, Cardiology, Training, EPIC.
Description :
Oversaw the daily activity of 10 remote team members and one lead dedicated to project coordination and sales support.
Performed analysis of phone and service stats related to customer care, progress, and metrics.
Created and managed dashboard and funnel reports for teams and individuals within Salesforce.com.
Developed curriculum, training, and resources for internal and external customers.
Supported sales management and 3rd party vendor relationships.
Identified and implemented process improvements.
Selected to oversee the dedicated project support of the all-digital transition for nearly 16,000 commercial customers of all sizes with a focus on bulk and hospitality accounts.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Sales Operations Supervisor Resume
Objective : An experienced leader in customer service, operations, process improvement, training, and change management. Experienced in full-cycle SAP ERP, supply chain, and IT systems projects and implementations. Successful at collaborating and leading all organizational levels to meet company objectives, improve efficiency and build great teams.
Skills : Sales Team Leadership Account Acquisition & Retention.
Description :
Supervised team of 4 inside sales associates and outside solutions representatives to ensure customer satisfaction, associate development, and drive sales.
Responsible for tracking expenses and budgetary analysis to ensure adherence to branch budgetary parameters.
Supported branch growth of $9M, beating plan by 9%, with an understaffed team.
Assisted in training development for field sales teams through webinars and in-person seminars to 800 associates.
Led Salesforce.com company-wide implementation resulting in 20% organic growth in core accounts.
Developed a strategic national account program to gain double-digit market share; tracked 17% organic growth.
Achieved top 5 branch award due to outstanding customer service and over 23% growth for 2 consecutive yea.
Experience
2-5 Years
Level
Junior
Education
GED
Sales Operations Supervisor Resume
Headline : The sales Operations Supervisor is responsible for Encouraging company-wide excellence by actively and consistently supporting all efforts to simplify and enhance the client experience, Resolving escalations by serving as the main point of contact for Sales Operations issues, and researching and recommending solutions.
Skills : Microsoft Office, Management, Accounting, Computer Skills.
Description :
Responsible for assisting in recruiting, hiring, and supervising competent staff and providing ongoing training.
Developed, implemented, and reviewed daily validation procedures to ensure accurate sales information is used for reporting sales activities, APG, Sales Analysis, etc.
Reviewed and supervised site administration staff on the day-to-day recordation of net qualified sales.
Responsible for reviewing and/or supervising the efficient and accurate processing of contracts in a timely manner as it relates to Contract Standards.
Implemented, enforced, maintained, and reviewed all site internal controls to reduce misuse or abuse of inventory items and/or cash.
Supervised and ensure required operational processes are maintained by each sales administrative department Supervise and ensure all operational supplies are maintained.
Supervised Sales Operations team Monitor Sales representative questions to assure they were answered in a timely manner.
Experience
5-7 Years
Level
Executive
Education
Associates Of Applied Science
Sales Operations Supervisor Resume
Summary : To obtain a Sales Operations Supervisor, Mitigating risks by collaborating with Sales leadership to ensure teams understand and comply with Sales policies and procedures while assisting with business plans and strategies,
Skills : Quickbooks, Oracle, Kronos.
Description :
Planned, directed, and coordinated daily operations and activities for 32-45 employees.
Continuously provided coaching, employee development, and progressive corrective actions in addition to increasing daily productivity, reducing labor cost as well as Kronos payroll entries.
Communicated daily assignments, previous day's results, daily labor plan, and other critical department assignments to the leadership team.
Provided daily staffing meetings while identifying priorities and coordinating resources, including WIP processes and PQI concerns Conduct weekly warehouse staffing meetings and budgeted weekly labor expenses to work within the financial budget.
Ensured consistent adherence to company policies, procedures, and performance standards.
Evaluated employee skills, identify and implement training requirements.
Managed a successful sales support team to ensure the team consistently met or exceeded daily performance.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Sales Operations Supervisor Resume
Summary : To obtain a Sales Operations Supervisor position where I can utilize my management skills and experience to motivate, encourage, and develop employee productivity while focusing on company targets and implementing managerial strategies in support of the business.
Skills : Call Center Quality Management, Call Center Training Management, Call Center Operational Management, Retail Management, Outside Sales, Sales Management.
Description :
Managed a team of 6 full-time Sales Operation Administrators.
Acted as the primary contact for adjustments, customer service escalations, sales team support, quality assurance, and interdepartmental communication.
Maintained efficient workflow and customer satisfaction by monitoring phone coverage, staff breaks/lunches, call reporting, assignment of leads, quality checks, attendance tracking, and payment/discount arrangements.
Provided all Sales Operations Administrators and Sales Representatives with the direction, support, training, and coaching needed to ensure company success, customer satisfaction, and policy compliance at all times.
Focused on delivering results by providing ongoing coaching and staff development.
Effectively managed sales operations expenses to ensure delivery of internal gross margin.
Created NAFTA certificates and automated the process by working with our IT department.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Sales Operations Supervisor Resume
Objective : Experienced consummate Sales Operations Supervisor professional with proven track record of operational and leadership excellence. Extensive background in sales and marketing operations management within the electronic test and measurement industry. The past eight years of my career have been spent in BPO operations where i focused on managing out- sourced business solutions.
Skills : MS Suiites, Operations, Training & Development, Logistics.
Description :
Solved customer escalated concerns and developed a team of problem solvers who have obtained a reputation for obtaining resolutions beyond normal means.
Worked closely with warehouse operations to ensure proper stock levels of various products.
Collaborated in the development of system tools and enhancements used within the regional offices.
Focused on delivering a positive customer experience, maintaining Dell standards and vision.
Oversaw operational support for customers and partners in the related segment
Provided guidance and strategy on customer order problems and deliver solutions
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