Service Department Assistant Resume Samples

A Service Department Assistant is responsible for helping customers and clients with inquiries, providing needed information, and assisting with customer complaints and problems. Working in the retail, and food service sector, these assistants complete the following tasks mentioned on the Service Department Assistant Resume – fulfilling a range of customer service tasks, such as helping them find what they need and want, solving inquiries and taking orders, providing advice, recommending items, and products, processing sales, and refunds, and meeting set productivity and sales goals and working to improve and increase customer satisfaction.

Formal qualifications are not required to work as a Service Department Assistant, as on-the-job training is usually provided. The following skills are however useful – experience working with office equipment, problem-solving attitude, communication skills, and time management skills. The minimum requirement includes a post secondary degree, although many companies may accept a high school diploma with knowledge of word processing.