Tech Support Resume Samples

A Tech Support is a technician who provides technical support to people and organization with regards to their computer systems and networking systems. While the job duties may vary from company to company, the Tech Support Resume gives a list of the following core common tasks and responsibilities – assisting users in using appropriate applications or devices, working with hardware and software companies directly, taking responsibility for setting up hardware, managing updates and maintenance tasks; and resolving help desk issues.

Those who want to provide technical assistance to customers must be able to highlight evidence of the following on the resumes – knowledge of hardware, software, and network applications; the ability to identify the root cause of any technical issues, and knowledge of repairing all types of software and hardware issues. A computer engineering or a diploma in Computer is commonly seen on most resumes.

 

Tech Support Resume example

Tech Support Resume

Objective : Professional Medical Assistant skilled at multi-tasking and work independently with proven problem solving skills. Seeking a career in a healthcare facility that will allow me to utilize my Medical Assistant and customer service skills.

Skills : Type 45WPM, Microsoft Word, Keynote, Pages, Numbers. and Google Drive.

Description :

    1. Imaged, configured, scheduled, and delivered 80 PCs in a two-month span.
    2. Learned Active Directory on the job; created new user accounts, reset passwords, moving PCs, tablets, and laptops to various OUs depending on the type and GPO need.
    3. Created documentation for any documented process related to computer deployment or user management.
    4. Participating in group activities helped me discuss problems, resolve incidents, and contribute to my team.
    5. Worked with software that is used in a completely new environment such as a database used for intellectual properties and licensing operation and a database of apps and systems used to provide financial and human resource information.
    6. Running the Computer Management software was more of a personal achievement than the rest, understanding how it remotely pushes software and allows one to apply remedies with little to no interruption to the client.
    7. Monitor, locate, and dig into computers to see and learn what the staff has on their computer and see what they access on a frequent basis.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Information System


Tech Support Agent Resume

Summary : Creative and intuitive individual with the ability to learn varying tasks. Self-taught musician, having learned multiple instruments such as guitar, drums and bass.

Skills : Photoshop, Indesign, Dreamweaver, Illustrator, Ms Word, Law Enforcement, Security, Fork Lift Operator.

Description :

    1. Take inbound phone calls to help customers who are having troubles with their phones, I troubleshoot if they can't make or receive calls or text, can't access the internet, provide the information if they have any concerns about their bill.
    2. Overall to make sure that they have a good customer experience with at&t, and to make sure that their concerns an problems are resolved from what they called in for an more.
    3. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
    4. Perform data backups and disaster recovery operations.
    5. Plan, coordinate, and implement network security measures to protect data, software, and hardware.
    6. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
    7. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate the system and network requirements.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science


Tech Support/Customer Service Resume

Objective : Able to use my experience that I do have and to gain more experience to add on to perform at my best in advancing my career. With the right opportunity, able to apply the learned skills to help me become a key asset to a company and its purpose.

Skills : Cisco Router and Switch.

Description :

    1. Answering inbound customer calls concerning inquiries about one or more Cox products.
    2. Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments.
    3. Engage in real-time troubleshooting while the customer is on the phone and schedule a service appointment in the system if the problem cannot be resolved.
    4. Provide total customer service by answering basic questions about programming over the phone and partnering customers with Sales for complex questions.
    5. Provide customer support by asking questions and listening to customers in order to understand their needs, requests, or problems.
    6. Keep the customer informed about progress by checking the status of work orders in the customer record system.
    7. Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Auto Collision

Tech Support/Desktop Support Resume

Objective : Hard worker and work well with others. Always strive to do my best and go above and beyond. Interested in an administrative and clerical job.

Skills : Customer Service, Data Entry, Call Center, Microsoft Office, Secretarial, Insurance Verification.

Description :

    1. Recommends potential products or services to management by collecting customer information and analyzing customer's needs.
    2. Resolves products or service problems by clarifying the customer's complaint.
    3. Maintain and create customer's records by updating account information.
    4. Attracts potential customers by answering product and service inquiries, also suggesting information about other products and services. 
    5. Troubleshooting a variety of devices such as Roku devices, Apple devices, Android devices, and Amazon devices Data Entry.
    6. Troubleshooting technical issues associated with the Showtime streaming app websites.
    7. Promptly responding to emails and live chats from customers.
    8. Participates in the development of client training programs by identifying learning issues; recommending instructional language.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

IT Tech Support Resume

Objective : Service-oriented customer service agent with over 10 years background in customer service. Core competencies include troubleshooting, customer rapport and excellent listening skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills : Type 60 Wpm, Speaking, Written Communication, Time Management Skills, Website Design, Programming.

Description :

    1. Provide technical support for nearly 3,500 faculty, students, and staff.
    2. Install, upgrade, and maintain all campus owned technologically based equipment.
    3. Implement the beginning stages of wireless Internet access across campus.
    4. Troubleshoot most aspects of virus detection with emphasis on spyware and adware removal Testing and maintenance of Ethernet ports with a Fluke device.
    5. Re-imaging personal computers and public computer labs using Symantec Ghost client.
    6. Utilization of HEAT call logging software for tracking customer service calls to provide dependable support.
    7. Creation of detailed systematic documentation for customer use.
    8. Assist in file recoveries and data backup for both local and network data, for faculty and staff Installation, troubleshooting, and technical analysis of computers, printers, and University software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Tech Support Specialist Resume

Summary : Seeking a position in an office environment, where there is a need for a variety of office management tasks including - computer knowledge, organizational abilities, business intelligence and database program use.

Skills : IT professional skills, Certified in first aid, Certified in CPR, Certified in AIDS/HIV.

Description :

    1. Troubleshoot via chat, email and phone customer problems with computer hardware and software issues as well as client-specific equipment and applications.
    2. Answers incoming inquiries responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
    3. Asks effective questions and gathers information to determine the source of problems and customer needs.
    4. Logs on/off customer care system and accesses account files.
    5. Enters alpha and numeric data via computer keyboard into an automated system accurately.
    6. Accurately captures all customer and issue related information in the proper database.
    7. Leads customers through a documented process of fixing their software, hardware, or network problems.
    8. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate the system and network requirements.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates Of Applied Science

Tech Support Engineer Resume

Summary : Highly motivated and dedicated individual that positively affect the people around me. I always strive to be the best in everything I do from individual assignments to team assignments. Having a motivated team that sets goals, strive to achieve those goals, and is always thinking outside of limitations to increase productivity is a very important standard that I ensure to uphold.

Skills : Furniture builder/handyman.

Description :

    1. Consults with customers to establish needs and offer the most appropriate solutions providing the most gracious and highly professional service with patience, empathy, and the finest care.
    2. Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services.
    3. Obtain pertinent information through fact-finding and consultation and evaluate and assess customers-reported trouble.
    4. Provide technical support to diagnose and resolve technical hardware and software issues.
    5. Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
    6. Interface directly with customers on providing status and ensuring service has been restored.
    7. Coordinate with various departments to restore or repair customer service.
    8. May dispatch, escalate or refer requests to others for service issues (such as chronic customer issues).
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Tech Support Manager Resume

Objective : Seeking to obtain a challenging position in a customer service's environment to maximize use of my education, skills, and extensive experience in today's workforce.

Skills : Computer skills including Microsoft Windows, Microsoft Outlook, Excel.

Description :

    1. Provide exceptional customer service and technical support for internal and external voice and data product customers.
    2. Troubleshoot hardware and software issues and identify network/applications issues.
    3. Provide detailed information on how to setup/configure data and voice products.
    4. Verify provisioning and diagnose device or Network issues.
    5. Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and online resources for customer resolution.
    6. Evaluate customers concerns and resolve problems to customer satisfaction.
    7. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function.
    8. Follow up with the customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Customer Tech Support Specialist Resume

Objective : Experienced in customer service and worked retail for over a year. Problem solver and experienced in dealing with the public. Able to multi-task and handle challenges and CNA certified with over two years experience.

Skills : Microsoft Word, Microsoft Excel, Microsoft Windows.

Description :

    1. Perform Installation software/hardware, Image /re-image / configure / troubleshooting / data migration, new hire deployment and break/fix support.
    2. Monitors and tracks problems and resolutions through the use of specialized software, such as the Remedy and Service Now database application for tracking problems.
    3. Provide field support to external customers, including onsite installation troubleshooting, serving and repairing of systems and equipment.
    4. Train new employees, user, and co-workers in processes, procedures, new equipment, and software.
    5. Acts as onsite liaison between CSC and clients.
    6. Support and Provisioning Cisco Unified Communications IP Phone, soft-phone, and voicemail for users and new hires.
    7. Support Conference Room/Event Center meeting on multi-media audio-visual, video, Presentation sharing and Cisco VTC equipment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AS In Electronic

Associate Tech Support Resume

Summary : Accountability Communication - Oral/Written Data Management 3 years overseas contracting experience Customer Service life cycle Health Regulations-Competent Security Protocols Execution of Contract Guidelines Inventory Management Administration.

Skills : Equal Employment Opportunity Introduction To OSHA Regulations.

Description :

    1. Receives inbound calls and assists with questions related to customer accounts.
    2. Provides a high level of customer service to customers from different backgrounds for a wide variety of problems.
    3. Continuously conducts research and resolves issues for customers in a timely manner; followed by outbound phone calls to monitor customer satisfaction.
    4. Coordinates the customer complaint process to ensure smooth and efficient operation and problem resolution within the customer service department.
    5. Assists with the process of troubleshooting issues involving specific equipment and service orders.
    6. Assists customers with upgrading equipment and adding additional services to their existing accounts.
    7. Receives positive customer and managerial feedback for performance in resolving issues.
    8. Conducts training for new employee orientation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Office Managment

Tech Support Analyst Resume

Objective : Broadly skilled professional with an extensive background providing high-level customer service and technical support seeks new opportunity. Excellent analytical and communications skills, recognized for the ability to rapidly assess customer issues and provide effective solutions. Good technology acumen, able to quickly learn and understand new products and services. Trusted with high level escalations and regularly recognized for exceeding customer expectations.

Skills : Microsoft, Excel, Customer Service, Keyboarding, Team Building, Computer Skills, Communication, Computer Literate.

Description :

    1. Provided onsite support for all staff computers, VoIP phones, POS systems, printers, and network equipment.
    2. Supported Fuji Hanover Park Staff including AD account creation and password resets, hardware and software support, printer support and configuration, system imaging and deployment.
    3. Provided remote support for Graphic Systems field staff using LogMeIn and Remote Desktop.
    4. Recovered data from raid array on the crashed backup server.
    5. Installed VMWare Fusion and created a Windows 7 image for MacBooks users.
    6. Provided hardware and software support in a small financial office requiring encrypted hard drives, biometric access, and secure data destruction.
    7. Designed, installed, and maintained the small wired and wireless network, with VoIP phones, and encrypted remote storage.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Tech Support Rep Resume

Summary : An experienced network professional with in-depth and diverse IP Networks technical expertise, complemented with thorough understanding and ability to translate various business needs into technical solutions. Possess excellent organizational, problem-solving and communication skills. Result-focused, team-oriented, and self-motivated individual. Excellent customer management/resolution, problem solving, debugging skills and capable of quickly learning, effectively analyzes results and implement and delivering solutions as an individual and as part of a team.

Skills : Computer, Data entry, Customer service, Fling, Phone skills, Nursing Assistant.

Description :

    1. Assisted with operating systems background server issues, low-level data file edits, data relationships.
    2. Administered UNIX, AIX and DOS based platform server and printer queues.
    3. Performed light Network Administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login.
    4. Troubleshoot, researched, diagnosed, documented and resolved technical issues in Windows 2000x, XP, Server2000, MS Office, Outlook email setup and LAN/WAN connectivity issues.
    5. Performed hardware and software installation and provides high-level customer care, training, and technical support.
    6. Daily provides hands-on administration and maintenance of other associated network equipment.
    7. Installed and configures computer equipment software with required software policies and standards.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S. In Computer

Tech Support Coordinator Resume

Objective : Results-driven Computer Information Systems professional offering a strong academic background in IT combined with excellent experience as Computer Technician. Recognized for strong technical troubleshooting skills used to rapidly resolve challenging issues; Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Skills : Customer Service, Teaching.

Description :

    1. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
    2. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
    3. Plan, coordinate, and implement network security measures to protect data, software, and hardware.
    4. Configure, monitor, and maintain email applications or virus protection software.
    5. Load computer tapes and disks, and install software and printer paper or forms.
    6. Design, configure and test computer hardware, networking software, and operating system software.
    7. Confer with network users about how to solve existing system problems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Tech Support Technician Resume

Objective : Analytical representative adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills.

Skills : Fluent In Italian, Dutch.

Description :

    1. Provided answers to clients by identifying problems; researching answers; guiding the client through corrective steps.
    2. Improved client references by writing and maintaining documentation.
    3. Participated in development of client training programs by identifying learning issues; recommending instructional language.
    4. Accommodated client disabilities by recommending devices and techniques.
    5. Avoided legal challenges by monitoring compliance with service agreements.
    6. Improved system performance by identifying problems; recommending changes.
    7. Updated job knowledge by participating in educational opportunities; maintaining personal networks.
    8. Accomplished information systems and organization mission by completing related results as needed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS In Psychology

Tech Support Resume

Objective : Seasoned in conflict resolution Customer service expert Adaptive team player Opening/closing procedures Sharp problem solver Courteous demeanor Energetic work attitude Store maintenance ability Telephone inquiries specialist.

Skills : Social Media.

Description :

    1. Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.
    2. Achieved high sales percentage with a consultative, value-focused customer service approach.
    3. Cross-trained and provided back-up for other customer service representatives when needed.
    4. Resolved product issues and shared benefits of new technology.
    5. Managed quality communication, customer support and product representation for each client.
    6. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.
    7. Guaranteed positive customer experiences and resolved all customer complaints.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Education