Technical Services Manager Resume
Objective : Self-motivated, organized and accomplished in the management of multiple business initiatives, who brings value to the organization through extensive knowledge.
Skills : Project Management, Team Management, Systems Integration.
Description :
- Managed all systems integrations, platform development, and integration projects for Wholesale Security and Home Automation.
- Technical supported of hardware and software applications of the Wholesale Security and Home Automation Program and its dealers.
- Managed and maintained Central Monitoring Station infrastructure including all hardware and software.
- Designed and developed custom solutions as they pertain to security and home automation platforms for a nationwide dealer network.
- Developed and delivered training curriculum. Implemented electronic shipping manifest transition.
- Assisted clients with the implementation and launch of new security and home automation products and platforms.
- Analyzed metrics to increase efficiencies for the team and customers.
Experience
2-5 Years
Level
Junior
Education
Diploma
Sr. Technical Services Manager Resume
Summary : Direct experience in the Food Industry, encompassing all phases of industry operations, including plant and production management.
Skills : Microsoft Office, POS.
Description :
- Contributed to the optimization of the quality and yield of ornamental plants and delivered an increase in company profits during a period of three years.
- Defined the type and source of raw materials, and reduced costs, while establishing and maintaining a positive and cooperative relationship with the suppliers.
- Recognized as innovative and consistently effective.
- Improved labor efficiency through training and reorganization, reducing production cost.
- Served as the primary Manager in the field of pesticides, fertilizers, and water quality control.
- Controlled daily greenhouse environmental conditions.
- Ensured complete customer satisfaction with delivered products and services.
Experience
10+ Years
Level
Senior
Education
Engineering
Technical Services Manager II Resume
Headline : IT professional with experience in all areas of IT. Excellent customer service skills, Former customer service manager, and trainer. Exceptional communication and people skills.
Skills : Technical Skills, Management Skills.
Description :
- Managed staff to achieve continuously available systems administration; help desk; telecom; and disaster recovery.
- Vastly improved systems performance and availability by implementing new technologies such as NT/Windows clustering.
- Implemented Nortel CTI and integrated with Lotus Notes technology for advanced call center capabilities.
- Served as Technology Project Manager for successful JDEdwards ERP implementation.
- Managed the design, construction, and move to a new data center.
- Created an IT disaster recovery/business continuity plan from scratch.
- Contracted with Sungard and performed a Business Impact Analysis.
Experience
5-7 Years
Level
Executive
Education
BS
Technical Services Manager/Analyst Resume
Headline : Advanced significantly with CSL and made the decision to stay with them. Advance with the company, eventually becoming the worker safety/food safety director for the company.
Skills : Microsoft Office 2010, Networking, Help desk Support, Management.
Description :
- Managed, led, and mentored a department of employees consisting of network engineers from Level I, Level II, to Senior Engineer.
- Responsible for overseeing technical service for over 100 clients in the Baton Rouge, Lafayette, and New Orleans areas.
- Increased service department revenue from the previous year. Named the best "Technical Service Manager' in the company's history.
- Developed team concepts, an escalation structure, and decreased turnover.
- Played a vital role in increasing existing client support contracts.
- Manage and develop a training program tailored around company solutions.
- Enabled the company to have another item that the sales force could market.
Experience
5-7 Years
Level
Executive
Education
A.A.S
Technical Services Manager/Technician Resume
Headline : Technical Manager with out-of-the-box thinking skills, consistently exceeding expectations and able to manage, develop, and implement technical solutions.
Skills : VBA, CAD, CMM Programming, vba.net, Management.
Description :
- Led technical support on all PCs, Macs, printers, faxes, VoIP, and system infrastructure.
- Created identity and collateral marketing materials for four corporate business units.
- Led critical web and print design projects using a text editor and Adobe CS products.
- Designed CD packaging for HR and Safety products.
- Provided concepts and digital illustrations for handbook - "Foundations for Sales Excellence".
- Produced corporate presentations as well as invitations/signage for philanthropic events.
- Built corporate intranet to provide employees easy access to forms and benefits information.
Experience
5-7 Years
Level
Executive
Education
B.F.A
Technical Services Manager I Resume
Objective : IT professional with experience ranging from software development to IT management Experience in the private sector, state government, and the federal government.
Skills : Microsoft Office, Salesforce, Hindsite, RazorSync.
Description :
- Managed landscape maintenance overall budgets for maintenance division and irrigation division.
- Built effective working relationships with a customer base via in-person meetings and electronic communications.
- Hired and trained maintenance personnel in the safe use of equipment and work standards.
- Trained irrigation personnel inappropriate use of equipment, materials, customer service, and work performance standards.
- Performed daily safety training and reinforcement.
- Allocated and maintained all trucks and equipment assigned to the division.
- Proposed, estimated, and sold irrigation contracts, maintenance contracts, as well as enhancement contracts.
Experience
2-5 Years
Level
Junior
Education
Horticulture
Jr. Technical Services Manager Resume
Objective : Technology professional with more than nine years of experience supporting business networks in a variety of industries.
Skills : Programming, IT Management, Software Development.
Description :
- Technical Services Manager and Administrator of corporate networked with office and users.
- Managed the LAN/WAN network, routers, firewalls, managed switches, wireless, and VPN connections.
- Administered of Microsoft Windows domain servers, VMware environment, storage, and backups.
- Maintained Active Directory users, groups, devices with scripts to automate management.
- Responsible for file directory oversight, permissions, resource configurations, and change management.
- Performed scheduled maintenance and infrastructure changes to improve performance and availability.
- Maintained network topology and infrastructure documentation.
Experience
2-5 Years
Level
Junior
Education
BS
Technical Services Manager III Resume
Summary : Demonstrated ability to effectively manage in a highly technical, regulated, fast-paced clinical environment. Recognized ability to manage diverse groups from Engineers.
Skills : Microsoft Office, Adobe Acrobat, Management, Delegation.
Description :
- Developed and implemented new revenue avenues in Technical Services for global customers.
- Mentored numerous positions including Project Management, Manufacturing Supervisor, and Purchasing.
- Hired and trained new installation technicians. Assisted in achieving ISO certification.
- Created matrix for measuring manufacturing, purchasing, and customer response in Technical Services.
- Responsible for maintenance and compliance of all SOPs related to departments.
- Responsible for creation and adherence to departmental and operational budgets.
- Coordinated with different vendors and IT entities to establish the on-site registration network.
Experience
10+ Years
Level
Senior
Education
Business Administration
Technical Services Manager Resume
Summary : Maintenance Manager with increasing responsibility in food manufacturing. Have a superb track record in achieving results through the development of People.
Skills : Construction Management, Construction Management, Drafting.
Description :
- Managed all engineering, utility, and technical functions in supporting a candy-making facility.
- Responsible for maintenance budget and capital budget. Member of the Hershey Company Technical Organization.
- Directed all safety systems, environmental affairs, and security for the facility.
- Developed and implemented the site safety elemental program.
- Led innovative methods to increase safety and risk awareness.
- Decreased OSHA recordable injuries and plant first aids.
- Worked order documentation and customer follow-up. Mixing of daily carbon block formulations.
Experience
10+ Years
Level
Senior
Education
Master Of Business
Associate Technical Services Manager Resume
Objective : A creative, inventive, and results-driven individual who enjoys being challenged. Expertise is based with both facility and manufacturing engineering relating to production.
Skills : Information Security, Healthcare Information Technology.
Description :
- Areas included Network operations, data center operations, help desk, field technicians, and training.
- Member of EHR Committee and deployed PAMF's first EMR in using Epic.
- Designed and implemented the build-out of a new data center and coordinated the move.
- Maintained HP servers for a user network. Servers were NT and setup clustering and load balancing.
- Installed and maintained Citrix Winframe servers and other thin-client solutions.
- Managed multiple Exchange mail servers for over user accounts.
- Troubleshoot and quality testing of water equipment and filtration devices.
Experience
2-5 Years
Level
Junior
Education
BS
Asst. Technical Services Manager Resume
Headline : Extensive laboratory experience in clinical, reference, and manufacturing laboratory settings. Well developed communication and analytical skills.
Skills : Project Management, Team Management, Systems Integration, Security.
Description :
- Ensured timely and proper resolution and escalation of issues coordinate with development and project teams for support and systems requests.
- Provided Level 1 and Level 2 support as needed. Directed day-to-day actions for the technical support team.
- Managed on-site and on-call schedules for 24/7 technical support.
- Analyzed and maintaining service level standards while managing staff schedules, training.
- Corrected performance through feedback, coaching, and one-on-ones.
- Spearheaded process and quality process improvements for technical staff.
- Processed orders for shipment, which included warehouse duties such as picking, packing, and forklift operation.
Experience
5-7 Years
Level
Executive
Education
Diploma
Technical Services Manager Resume
Headline : Experienced food scientist, coach, and leader of positive change. Deep functional experience with academic, small, and large companies. Strong technical background in product development.
Skills : FMEA, KPI development, RCM, Organization Training, Continuous Improvement.
Description :
- Tasked with providing support for all existing and emergency response IT services.
- Supported Wi-Fi routers, bridges, and access points. Assisted in design and migration to IBM SAN.
- Setup managed and monitored satellite communications globally.
- Deployed to multiple countries to relief efforts. Managed technical staff supporting global users.
- Maintained network services, supported servers, disk arrays, and associated hardware components.
- Analyze consumer water quality reports and submit findings to end-user.
- Prepared weekly repair reports for management meetings. Ensuring quality of Carbon Blocks being molded.
Experience
5-7 Years
Level
Executive
Education
A.A.S
